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FleetPride logo
FleetPride

We Keep America’s Trucks Moving.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1,001-5,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

Colorado

Posted

41 days ago

Salary

$18 - $25 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Customer Service Representative

FleetPride

• Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages. • Enter data in the computer system and maintain logs and records of calls, activities, and other information. • Prioritize calls according to urgency and importance. • Managing multiple breakdown situations on a daily basis. • Understanding and providing an appropriate estimated time of arrival. • Determine the status of the customer account and any payment needs prior to scheduling the work. • Obtain authorization for all credit card payments and process credit card and charge account payments. • Monitor the route and location of drivers to coordinate and prioritize their schedule. • Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service request, issue miscellaneous purchase orders and make all required arrangements to facilitate the road call; complete follow up to be sure work is performed in a timely manner; follow up with customers to ensure satisfaction and locate additional service and repair opportunities. • Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints. • Estimate, schedule, prepare, and invoice repairs in a knowledgeable manner, open repair orders, reports, memos, letters, and other documents, using Google Sheets, Excel spreadsheets. • Billing/Data entry for third-party vendors – prompt and accurate keying of information. • Fast, accurate typing with experience in data entry. • Incoming correspondence, including faxes and email. • Initiate activities to stay busy and productive during downtime. • Respond to internal inquiries in a timely manner. • Support Customer Success Manager and Technicians with daily needs. • Participate in on-call or after-hours coverage as needed. • Ability to stay calm under pressure. • Ability to multitask and support the fast-paced demands of our business. • Demonstrating excellent phone skills to interact effectively with customers. • Maintain a clean and organized office area. Other duties as assigned.

Job Requirements

  • High School Diploma (or GED or High School Equivalence Certificate)
  • Intermediate knowledge level of Windows XP (excel, word and outlook)
  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  • Communicating: Conveying information to others in an effective manner.
  • Time management: Managing one’s time and the time of others.
  • Persuasion: Persuading others to change their minds or behavior.
  • Service orientation: Actively looking for ways to help people.

Benefits

  • health insurance
  • dental
  • vision
  • 401k
  • life and AD&D
  • paid time off
  • holidays

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