Firstup

• Partner with Sales during pre-sales engagements to accurately scope mobile deployment requirements. • Lead deployment planning conversations with customer IT and project teams. • Recommend appropriate supported deployment model for mobile applications. • Set expectations for timelines, required assets, approvals, and customer responsibilities during deployments. • Configure customer app builds in Firstup's Starship system. • Manage iOS and Android submissions through respective platforms. • Coordinate recurring custom app releases and manage review rejections.

Title: Senior Systems Administrator - Chicago Location: Chicago, Illinois Type: Full-time Workplace: onsite Category: IT Job Description: Who We Are At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world? Reporting to the Director of Technology, the Senior Systems Administrator is responsible for ensuring the reliability, security, and continuous improvement of the organization's enterprise technology environment. As a fully remote role supporting a globally distributed workforce, this position owns and manages core infrastructure services, identity and access management, endpoint management, SaaS platforms, and security and compliance initiatives. The role plays a key part in delivering a seamless technology experience for employees worldwide while driving operational excellence and scalability across the IT landscape. This role serves as a senior technical owner across endpoint management, identity and access management, collaboration platforms, enterprise SaaS applications, and workplace technology initiatives, balancing operational excellence with strategic technology improvements. Candidates will be located in the Chicago area. Responsibilities - Administer and support Google Workspace, MS Teams, Zoom, Slack, and associated collaboration technologies. - Manage platform configuration, security settings, licensing, integrations, and lifecycle management. - Manage the full lifecycle of corporate endpoints across macOS and Windows environments, including provisioning, deployment, support, and retirement. - Administer Jamf, BeyondTrust, Microsoft Intune, and related endpoint management and security platforms. - Administer Okta and related identity management services, including SSO, MFA, lifecycle management, and application integrations. - Manage user provisioning, deprovisioning, access reviews, and role-based access controls. - Administer and maintain Google Workspace, Microsoft 365, and associated enterprise systems. - Monitor system health, performance, availability, and capacity, proactively identifying and resolving issues. - Lead implementation, migration, and enhancement projects across enterprise technology platforms. - Develop project plans, technical designs, implementation strategies, and operational transition plans. - Ensure systems and services comply with corporate security policies and industry standards, including SOC 2 and ISO 27001. - Support security audits, vulnerability remediation, and compliance initiatives. - Act as a senior escalation point for complex technical issues affecting employees globally. - Collaborate with internal teams and external vendors to deliver technology projects and operational improvements. Required Qualifications - Proven expertise in Apple/macOS environments, Google Workspace, and Jamf device management. - Experience managing enterprise endpoint platforms, device lifecycle processes, patching, configuration standards, and asset management programs. - Strong understanding of identity and access management, including Okta, SSO, MFA, conditional access policies, user lifecycle management, and access reviews. - Experience administering cloud-based SaaS platforms, including user provisioning, configuration, integrations, lifecycle management, and governance. - Demonstrated experience implementing and maintaining security controls, endpoint protection, compliance initiatives, and enterprise security best practices. - Experience supporting a remote-first or globally distributed workforce. - Proficiency in scripting and automation using Bash, Python, PowerShell, or similar technologies. - Strong documentation skills, including technical standards, operational procedures, and knowledge base content. - Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to technical and non-technical audiences, including business stakeholders. - Analytical problem solver with a root-cause mindset and a focus on scalable, long-term solutions. - Proactive and self-motivated, with strong ownership, accountability, and collaboration skills. - 5+ years of progressive experience in systems administration, enterprise IT, endpoint management, or related infrastructure roles. Preferred Qualifications - Experience with network administration and diagnostics, including Aruba, Palo Alto, and Zscaler technologies. - Experience supporting cloud infrastructure platforms such as AWS, Azure, or Google Cloud Platform. - Experience with Microsoft Intune, Microsoft 365, BeyondTrust, virtualization platforms, or similar enterprise technologies. - Experience evaluating, deploying, or governing enterprise AI solutions, including ChatGPT, Gemini, Claude, or related technologies. - Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. - Relevant certifications such as Jamf Certified Administrator, Google Workspace Administrator, Okta Certified Administrator, Palo Alto Networks, Microsoft, or equivalent certifications. $125,000 - $140,000 a year Firstup expects the base salary for this role to be between $125,000-$140,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Why Firstup? Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome. If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally. Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws. #LI-TM1 #LI-Remote

• Design intuitive, user-centered mobile experiences across iOS and Android, from early concepts through final implementation. • Collaborate closely with Product Managers to define, refine, and negotiate product requirements and acceptance criteria. • Partner with Engineering to understand technical constraints, platform capabilities, and implementation trade-offs. • Lead design efforts across both new feature development and redesign of existing experiences. • Create wireframes, prototypes, and high-fidelity designs. • Design and explore AI-assisted user experiences, including intelligent workflows and personalization. • Contribute to and evolve a scalable mobile design system by defining reusable patterns and components. • Advocate for the user through research, feedback, and data. • Design for real-world usage conditions such as low connectivity and short session times. • Collaborate cross-functionally to ensure a cohesive mobile experience.

• Define and Execute Platform Strategy • Build Enterprise-Grade Application Platforms • Lead the Agentic AI Platform • Transform Software Development with AI • Own Enterprise Integrations • Lead Data Platform, Reporting & Analytics • Build and Lead the Organization

• Design, launch, and manage a high-impact referral program targeting top consultancies and advisors in the communications and employee engagement space. • Identify, recruit, and actively develop new business relationships with leading consulting firms and agencies, driving referral partnerships that deliver measurable pipeline growth and mutual business value. • Build and manage a repeatable process for opportunity registration, pipeline review, and performance tracking to ensure transparency and accountability. • Partner with Marketing to create compelling partner enablement materials, case studies, and a coordinated events and content calendar that elevates Firstup’s visibility within the partner ecosystem. • Develop and execute go-to-market motions with top strategic technology partners (e.g., Workday, Dayforce, Box, UKG), creating joint value propositions and demand-generation activities. • Collaborate with Sales, Customer Success, and Product teams to ensure alignment on partner-sourced opportunities, co-selling, and customer success initiatives. • Establish KPIs and reporting cadence to measure partner engagement, sourced pipeline, and revenue contribution. • Represent Firstup externally at industry and partner events, showcasing our mission to make work better for every worker and our leadership in workforce communication technology.

• Contribute to the design, development, and maintenance of public-facing APIs used by enterprise customers. • Build and maintain integrations with external enterprise systems, including HRIS platforms. • Support shared platform services used across the engineering organisation. • Write clean, well-tested, and well-documented code, and participate in code reviews. • Work within large-scale multi-tenant cloud services, developing your understanding of scalability and fault-tolerance. • Use Generative AI tools and coding agents in day-to-day workflows to improve code quality and delivery speed. • Collaborate with teammates and cross-functional partners to solve problems and deliver customer value. • Contribute to production health, including on-call rotations and incident response, in a 'you build it, you run it' environment. • Identify and help resolve availability, reliability, and performance issues.

• Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts. • Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments. • Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline. • Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals. • Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes. • Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations. • Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth. • Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities. • Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities. • Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk. • Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy. • Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives. • Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.

• responsible for the architecture, governance, scalability, and operational effectiveness of Firstup’s go-to-market systems ecosystem • lead the strategy and execution of CRM, CPQ, integrations, automation, and data governance initiatives • partner cross-functionally with Revenue Operations, Finance, Product, Engineering, and GTM leadership to ensure systems reliability, process optimization, and high-quality business intelligence • critical to scaling our GTM infrastructure and requires a systems thinker

• Prepare and analyze revenue accounting entries for month-end close, ensuring deferred revenue waterfalls are accurately maintained. • Own the ASC 606 revenue recognition in NetSuite (ARM module) monthly. • Perform detailed reviews/analysis of Master Agreements and Contracts to ensure that revenue is properly recorded, and documentation is in compliance with policy. • Ensure the accurate application of GAAP to complex revenue transactions. • Review Order Perfection for data accuracy and revenue recognition impact in Salesforce. • Perform & maintain SSP analysis on an annual basis. • Support the coordination of annual audit activities of external auditors, as needed. • Participate in the continuous improvement of revenue recognition processes and systems.

Title: Senior Software Engineer, Fullstack (UK) Location: Remote - UK Type: Full-time Workplace: remote Category: Product Engineering Job Description: Who We Are At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world? Job Summary The Sr. Software Engineer will join the team responsible for Firstup's public APIs, Agentic tools, third-party integrations with enterprise systems such as HRIS platforms, and shared platform services. You will deliver innovative, scalable solutions while constantly improving our approach to architecture, scale, availability, and fault-tolerance. You are an active user of Generative AI tools and coding agents, applying them daily to accelerate delivery and improve code quality. Responsibilities - Design, build, and maintain public-facing APIs and Agentic tools that enable enterprise customers to integrate with and extend the Firstup platform. - Develop and own integrations with external enterprise systems, including HRIS platforms such as Workday, SAP SuccessFactors, and Dayforce. - Build and maintain shared platform services used across the wider engineering organisation. - Write high-quality code (reliable, readable, efficient, testable, scalable, maintainable), provide thorough code reviews, and create comprehensive tests and documentation. - Apply broad, in-depth knowledge to develop and maintain large-scale multi-tenant services in the cloud. - Actively use Generative AI tools and coding agents in day-to-day workflows to improve code quality and accelerate delivery. - Collaborate across teams on industry standards and best practices to help others solve complex problems. - Design future-ready solutions and address architectural gaps using modern microservices and cloud-native patterns. - Own production health for your services, contributing to on-call rotations, incident response, and post-incident reviews in a "you build it, you run it" environment. - Identify, analyse, and resolve system availability, reliability, and performance issues, contributing to observability and resiliency improvements. - Partner with Product Management and Design to translate business requirements into scalable technical solutions. Minimum Qualifications - Bachelor's degree in Computer Science or related field, or equivalent experience. - 5+ years building reliable, performant applications and microservices. - Strong proficiency in TypeScript and Node.js. Ruby experience is a plus. - Proven full-stack experience across frontend (React.js), backend, and database layers. - Technical depth in at least one specialisation: networking, security, serverless, event streams, or similar. - Strong AWS experience, including compute, storage, networking, and monitoring. - Excitement to build beautiful, intuitive products with a strong customer focus. - Innate curiosity and a desire to learn and teach. Preferred Qualifications: - Experience building and maintaining integrations with HRIS platforms such as Workday, SAP SuccessFactors, Dayforce, or similar enterprise HR systems. - Experience with Kubernetes, Docker, and Helm. - Experience with Datadog or similar observability and monitoring platforms. - Demonstrated use of Generative AI tools or coding agents in development workflows. - Experience in enterprise SaaS organisations, particularly HR Tech or regulated domains. - Familiarity with ML/AI integration in production systems. - Open-source contributions or a history of side projects. Why Firstup? Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome. If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally. Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws. #LI-TM1 #LI-Remote