• Define and refine user journeys for employees, managers, and service teams. • Create scalable UI patterns for service discovery, request submission, and fulfillment tracking. • Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows. • Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life. • Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.

Role Description We’re looking for a Director of Product Design who will both manage and mentor a talented design team, and take on individual contributor work tackling complex, highly technical problems from concept through launch. Responsibilities - Management & Culture - Own overall team performance and health, including resource allocation, project prioritization, and fostering a culture of high-quality design. - Coach and mentor designers on both soft and hard skills, supporting their development and career growth. - Cultivate a team culture rooted in craftsmanship, user-centered design, and continuous improvement. - Actively practice and champion customer-centric thinking across the organization. - Leadership - Promote alignment and build trust across cross-functional teams by clearly communicating complex issues and fostering collaboration. - Proactively solicit and provide feedback within the design team and across the broader product org to continually raise the bar for quality. - Be a contributor to the organization’s strategic direction. - Design - Support both strategic vision and team execution, with excellent design sense. - Provide strategic, visual, and systems-oriented feedback across end-to-end flows to ensure experiences are simple and delightful. - Oversee complex design initiatives across multiple workstreams, maintaining high quality and clearing blockers to ensure timely delivery. - Take broad, conceptual ideas and turn them into useful, valuable products for our users. - Proactively identify new user problems and opportunities, working closely with research and data to define paths forward. - Technical - Develop the roadmap for implementing, progressing, and steering design systems. - Orchestrate our transition to “design as code” workflows. - Create systems and enablement plans that democratize rapid prototyping. Qualifications - Minimum of 8 years of experience in Product Design, including at least 3 years directly managing Product Designers. - Strong track record of building high-performing teams and coaching designers toward growth and leadership. - Able to visualize and articulate a clear design strategy to cross-functional partners. - Excellent written and verbal communicator, confident in managing high-stakes conversations with leadership. - Proven ability to create clarity and focus in complex, ambiguous problem spaces. - Operational mindset with experience improving team processes and decision-making workflows. - Maintain a core strength in one or more Design disciplines, leading through your expertise. - Portfolio of case studies showcasing how you've led teams to deliver high-craft experiences from inception through launch. - Demonstrated ability to transform user experiences by balancing visionary thinking with near-term, actionable execution. - Experience delivering 0–1 products from concept to launch, bringing bold ideas to life. - Skilled at navigating large-scale, complex, and ambiguous projects across multiple teams. - Preference for background in front-end engineering. - Comfortable working in fast-paced, startup environments. - Embody a learning and growth mindset. - Comfortable with the level of learning and ambiguity required to navigate fast-evolving fields. Benefits - Comprehensive health plans. - 401k program. - Commuter benefits. - Professional development opportunities. - Parental leave. - Flexible time off policy. - Robust online onboarding program to train new hires. - Biweekly all hands meetings. - A variety of internal virtual events to keep employees connected. Company Description Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

• Create and validate design solutions that balance delightful usability, functionality, and technical flexibility through sketches, prototypes, and testing + iteration • Own the end-to-end user journey across complex workflows, from ideation, to prototyping, to user testing, to final production • Leverage user research, rapid prototyping, AI-assisted workflows, and data insights to identify ways to improve the Standard Metrics platform and user experience • Design AI-enabled product experiences for complex B2B workflows, including moments where users need to understand, verify, correct, and trust AI-generated outputs • Use AI-assisted design and prototyping tools to accelerate exploration, research synthesis, iteration, critique, and design-to-engineering handoff while maintaining strong product judgment • Synthesize design, engineering, product, business, and AI system requirements that underpin complex, cross-functional initiatives • Partner with Product and Engineering to define AI behavior, edge cases, confidence signals, feedback loops, evaluation criteria, and rollout strategy • Welcome and actively solicit feedback from cross-functional teams and users to build better product experiences and work flows • Document and build on design systems as they pertain to your product and providing guidance on cross-product design strategy • Collaborate with Product and Engineering partners to influence the product roadmap, identify opportunities, and make decisions based on impact to Standard Metrics users

Role Description You're not just designing screens — you're defining how humans and AI systems work together in one of the most high-stakes industries in the world. This role sits at the intersection of product design, AI behavior design, and design system engineering, and it's built for someone who wants to set the standard for what agentic UX looks like in financial services. You'll be embedded with a product team building the conversational intelligence layer for Advisor360°'s platform — the AI assistant that advisors and their clients use to get things done. You're not downstream of decisions; you're in the room where the experience is defined, shaping what the product does before engineering picks it up. Here’s What You’ll Do: - Own the experience definition for your product team — determine how advisors and clients interact with the platform, from AI message rendering to multi-modal response containers, before a single pixel is handed off. - Define how the AI assistant participates as a UX actor — design the visual and behavioral patterns that distinguish AI messages from human ones, surface tool execution in-thread, and handle streaming responses gracefully. - Design for three participants — advisor, client, and AI — each with distinct information needs, permission levels, and interaction patterns, including intent previews, confidence indicators, and progressive disclosure in chat. - Build and maintain a design system built for agent consumption — semantic naming conventions, design token architecture, Auto Layout for responsive intent, and CLAUDE.md-encoded instructions that make the system executable by AI agents. - Create predictability within uncertainty — establish structural consistency in tone, format, and response shape so users can build a mental model they trust even when AI output varies. - Prototype fast and evaluate running builds — use Claude Code, Figma MCP, or equivalent AI tools to go from concept to testable artifact without waiting for engineering, then validate on functional prototypes rather than static mockups. - Champion accessibility from the ground up — encode WCAG AA compliance into the token architecture by default, and own the UX-side of AI content distinguishability for regulatory purposes. - Stay one sprint upstream — the next feature's UX is defined and approved before the current one ships, keeping the PM and Tech Lead unblocked and aligned. Qualifications - 5+ years of product design experience, with a portfolio that demonstrates systems thinking alongside strong visual and interaction craft. - Demonstrated experience designing for AI or ML-driven products — you understand non-deterministic systems and have designed correction and redirection affordances before. - Deep hands-on fluency with Figma, including component architecture, design variables/tokens, and Auto Layout. - Experience building or contributing to a shared design system, including governance, documentation, and cross-team adoption. - Ability to prototype in code or with AI-assisted tools — you don't wait for engineering to test a concept. - Strong product instincts — you can evaluate a plan's UX implications in a technical review, not just in a design critique. Requirements - Experience designing conversational UI or chat-based interfaces, particularly in enterprise or regulated industries. - Familiarity with WCAG AA standards and designing for accessibility at the system level. - Exposure to financial services, wealthtech, or other compliance-sensitive product environments. - Experience authoring structured AI-readable documentation (CLAUDE.md, prompt-based design governance, or equivalent). Benefits - Competitive base salaries and annual performance-based bonuses. - Equity value sharing with colleagues. - Comprehensive health benefits, including dental, life, and disability insurance. - Unlimited paid time off program. Company Description Advisor360° is an equal opportunity employer committed to a diverse workforce. We believe diversity drives innovation and are therefore building a company where people of all backgrounds are truly welcome and included. Everyone is encouraged to bring their unique, authentic selves to work each and every day. Advisor360° is currently authorized to employ individuals remotely in the following states: CA, CT, FL, GA, IL, MA, MD, ME, MI, NH, NJ, NY, NC, PA, RI, SC, TN, TX, UT, WA, VA. Applicants must reside in one of these states at the time of hire and throughout their employment unless otherwise approved by the People Team. Candidates located within 50 miles of our Needham, MA headquarters may be required to follow applicable hybrid work guidelines. The estimated base salary range for this position is $180,000 – $200,000 + bonus & equity.