Role Description As a Senior Salesforce Administrator at First Advantage (FA), you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will play a key role in ensuring the stability, scalability, and usability of Salesforce across multiple business units, including Sales, Marketing, Customer Care, and Operations. This role requires deep expertise in Salesforce administration, including user management, security settings, automation tools, and data integrity. You will collaborate closely with cross-functional teams to implement enhancements, troubleshoot issues, and support strategic initiatives that drive revenue growth and operational efficiency. The ideal candidate will have 5+ years of hands-on Salesforce administration experience, a strong understanding of Salesforce best practices, and a passion for optimizing CRM systems to support business goals. Experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and DocuSign is highly desirable. Responsibilities - System Maintenance: Perform regular system audits, monitor performance, and manage platform upgrades and releases. - Automation & Configuration: Build and maintain Flows, Validation Rules, Approval Processes, and Custom Objects to support business processes. - Support & Troubleshooting: Provide Tier 2 support for Salesforce-related issues and collaborate with support team and business teams to resolve them. - Documentation: Maintain comprehensive documentation of system configurations, processes, and change logs. - Collaboration: Work closely with Business Analysts, Developers, and stakeholders to gather requirements and implement scalable solutions. - Reporting & Dashboards: Create and manage reports and dashboards to support business insights and decision-making. - Integration Support: Assist in managing integrations with third-party tools such as Salesloft, ZoomInfo, DocuSign, and others. Qualifications - Salesforce Expertise: Proficiency in Salesforce administration tools including Flows, Process Builder, Lightning App Builder, and Permission Sets. - Security & Access Management: Strong understanding of Salesforce security model including profiles, roles, sharing rules, and field-level security. - Data Management: Experience with data import/export tools (Data Loader, Workbench) and maintaining data quality. - Problem Solving: Excellent troubleshooting skills and ability to resolve complex system issues. - Communication: Strong verbal and written communication skills to interact with technical and non-technical stakeholders. - Project Management: Ability to manage multiple tasks and projects in a fast-paced environment. - Certifications: Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certification is a plus. - Tool Familiarity: Experience with Salesforce-integrated tools such as Salesloft, ZoomInfo, DocuSign, and Tableau are preferred. Requirements - Education: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field. - Experience: Minimum of 5 years of experience as a Salesforce Administrator in a mid-to-large scale organization. - Certifications: Salesforce Certified Administrator required; additional certifications are a plus. Benefits - This position is fully remote, but occasional travel may be required for training and team events. - Preferred base location would be Bangalore/Mumbai.