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Manager, Client Leadership
Location
United Arab Emirates
Posted
15 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Client Leadership
Firework
• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements
Job Requirements
- Bachelor’s degree required
- 5+ years of enterprise customer success relationship management; preferably in B2B SaaS and e-commerce with a passion or strong understanding of the beauty and apparel verticals
- Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
- Outstanding commercial and product acumen and a track record of contributing to revenue growth
- You’re creative but also highly technical, analytical, and product savvy; you’re able to generate, build, and analyze reports and operate in a business intelligence capacity for our customers
- High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up, team-centric environment
- Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
- Must be able to travel for customer visits as needed
- Strong experience with data tools, Excel or Google Sheets, and CRM and Customer Success tools such as Salesforce and Gainsight preferred
- Must be able to communicate fluently (reading, writing, presenting) in English and Arabic
Benefits
- We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.
- We are an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Advanced Analytics Manager
WPP MediaWPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other.
Role Description As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Advanced Analytics Manager who will: - Manage database logic, implement changes, and oversee the building of data pipelines and APIs to support business needs. - Analyze data, consult with subject matter experts, and write clear business and technical requirements documents. - Create and manage project timelines, prioritize tasks using tools like Azure DevOps and Smartsheets, and hold all responsible parties accountable for deliverables. - Facilitate communication and progression of tasks through regular status meetings and working sessions, proactively elevating and resolving project roadblocks. - Lead the investigation and resolution of data discrepancies and issues, proactively identifying solutions for data quality problems and operational inefficiencies. - Serve as the subject matter expert for data quality processes, BI tools, and business rules, ensuring best practices are followed across all initiatives. - Develop a comprehensive understanding of the full campaign implementation workflow across all media channels to inform data strategy and troubleshooting. - Build and maintain positive relationships with internal teams and external vendors, effectively communicating roles, responsibilities, and expectations. Qualifications - Bachelor's or advanced degree in Statistics, Economics, Business, Math, Computer Science, or a related field. - Advanced English level (B2–C2). - Minimum 3 years of experience in the marketing or media industry (e.g., digital investment, analytics, or ad operations). - Minimum 3 years of experience in data governance processes within a data warehousing, ETL, and business intelligence environment. - 2 years of experience in a business analysis or technical project management role. - Strong proficiency and hands-on experience with SQL and Microsoft Azure for database management. - Strong familiarity with relational database management systems (RDBMS). - Advanced data manipulation skills in Microsoft Excel. - Experience with advertising campaign management platforms such as Google Campaign Manager, DV360, SA360, Google Ads, Sizmek, or similar social media ad platforms. - Experience with business intelligence tools such as Tableau, Power BI, Datorama, or Looker. - Experience with project management tools such as Smartsheets or Azure DevOps. - Familiarity with programming languages such as Python, R, or JavaScript is a plus. - Experience with VBA/macros in Excel is a plus. Benefits - Access to internal learning platforms, certifications, and training sessions. - Life insurance. - Wellness programs. - Significant paid time off. - Preferential partner discounts. - Employee mental health awareness day. - Opportunities to pursue passions and grow networks. - Frequent in-office events showcasing team wins and celebrating holidays and milestone events. Company Description WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other.


