• You plan and send our Klaviyo campaigns and continuously expand our core flows • In parallel, you develop retention and subscription flows for our subscription customers to prevent cancellations early and win customers back • With smart segments and the use of AI workflows, you make our CRM communication more personal and faster at the same time • Across all 6 markets (DE/AT, FR, NL, IT, US, CH), including briefing, copy, segmentation, send-times and A/B tests • Owner of core flows: Welcome, Abandoned Cart, Browse Abandonment and Winback — from setup and localization to ongoing optimization • Retention & subscription flows in loop: you maintain and continuously build save, winback and reactivation flows as well as cancel-reason mapping • Segmentation & targeting in Klaviyo: lifecycle logic, subscription vs. one-time purchase, sales and reminder segments as well as high-LTV cohorts • Use & scaling of AI workflows: you actively use Klaviyo Agentic MCP, Cowork and generative templates to speed up copy and campaign setup • Operational implementation of all product launches: teaser, launch and reminder sequences for all sales actions across the 6 markets • CRM reporting: you track campaign and flow performance as well as subscription metrics and derive optimizations from them

Role Description Innovaccer is seeking a proven healthcare leader to serve as Partner, Customer Success, responsible for executive ownership of Innovaccer’s most strategic client relationships and ensuring the successful delivery, adoption, and measurable outcomes of both Innovaccer’s population health platform and the AI platform. - Serve as the senior executive partner to health system clients, engaging directly with C-suite stakeholders. - Manage and expand long-standing client relationships built on Innovaccer’s population health platform. - Accountable for the successful deployment, adoption, and scaling of Innovaccer’s enterprise AI platform. - Own a portfolio of strategic accounts and be accountable for core growth and retention metrics including Committed ARR (CARR), ARR expansion, churn, NPS, and CSAT. - Ensure clients continue to realize value from the population health platform while expanding the AI Solutions. - Mentor Associate Partners, Project Managers, and other members of the Account management team. - Serve as the executive accountable for ensuring consistent delivery excellence, platform adoption, and long-term strategic partnership and account growth. A Day in the Life - Strategic Ownership of Population Health and AI Platform Clients: Serve as the executive owner for a portfolio of strategic accounts, ensuring continued success, retention, and expansion. - Platform Delivery and Adoption Leadership: Ensure successful deployment, operationalization, and scaling of the enterprise platform. - Account Growth: Build a partnership-focused account growth strategy and ensure region growth targets are achieved. - C-Suite Partnership: Serve as a trusted advisor to CIOs, CFOs, COOs, CMIOs, and CEOs. - Strategic Account Leadership: Own and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT. - Delivery Accountability: Partner closely with delivery, product, engineering, and AI teams. - Customer Success Leadership: Mentor and develop Customer Success Leaders. - Cross-Functional Alignment: Work closely with Sales, Product, Engineering, AI, and Delivery teams. - Platform Adoption and Expansion: Drive expanded adoption across multiple domains. - Executive Presence and Client Engagement: Maintain consistent executive engagement with client leadership. Qualifications - Proven experience delivering enterprise software platforms, population health platforms, data platforms, analytics platforms, or AI-enabled platforms in healthcare provider organizations. - 15+ years of experience in healthcare provider services or enterprise healthcare technology. - 5–10+ years in customer success, enterprise account leadership, or platform delivery leadership roles. - Experience managing strategic client relationships at the C-suite level. - Strong understanding of population health platforms, enterprise data platforms, and AI-enabled workflow solutions. - Exceptional executive communication and presence. - MBA, MHA, MD, PhD or equivalent advanced degree preferred. Requirements - Experience supporting deployment and adoption of enterprise AI platforms, workflow automation platforms, or large-scale data platforms. - Ability to guide clients through platform evolution—from an initial beachhead to enterprise-wide use. - Proven track record delivering strong performance across CARR, ARR expansion, churn, NPS, and CSAT. - Ability to translate platform capabilities into measurable financial and operational outcomes. - Ability to collaborate effectively with Product, Engineering, AI, and Delivery teams. - Ability to influence senior executives internally and externally. - Experience mentoring senior Customer Success Leaders. Benefits - Generous Paid Time Off: 20 days of fixed time off per year, in addition to company holidays. - Best-in-Class Parental Leave: One of the industry’s most generous parental leave policies. - Recognition & Rewards: Monetary incentives and company-wide recognition for your impact and dedication. - Comprehensive Insurance Coverage: Medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance.

• Support the development of key components of the Enterprise Risk Management program • Lead and coordinate core risk work-streams such as enterprise risk register, risk assessments • Partner closely with Compliance, Legal, Security, Product and other key stakeholders • Ensure that the enterprise risk framework is robust, auditable, and fit for a fast scaling business

• Independently manage a portfolio of customers and support customer projects • Onboard new customers and build trusting customer relationships • Competently answer customer inquiries by phone, email, and video call regarding our product • Maintain regular communication with customers to strengthen long-term customer loyalty