Exoticca

• Field Presence & Representation: Serve as the face of Exoticca through regular on-site visits to the client’s branch offices, ensuring our brand maintains a dominant and supportive presence. • Relationship Management: Build and nurture strong, trust-based relationships with the travel agents, turning them into dedicated advocates for Exoticca’s products. • Sales Growth & Conversion: Proactively identify sales opportunities within each location and implement strategies to boost booking volumes and conversion rates. • On-the-ground Sales Coaching: Conduct face-to-face training and motivational sessions for the client’s sales staff, equipping them with the product knowledge and "selling points" needed to close deals effectively. • Commercial Momentum: Ensure all Exoticca campaigns and portfolio updates are correctly implemented and prioritized across all visited locations. • Market Intelligence: Gather direct feedback from the front lines to provide Exoticca with real-time insights into market trends, competitor activity, and client needs. • Operational Support: Act as a hands-on problem solver for the client's teams, removing any barriers to sales and ensuring a flawless production process for every trip.

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) • Manage, escalate and follow-up of GDS issues and cases; • Dealing with negotiated rates and advanced refunds in GDS; • Working directly with our land suppliers for a pre & post-bookings requested. • Support customers in destination with emergency issues using different contact channels

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process). • Manage, escalate and follow-up of GDS issues and cases. • Dealing with negotiated rates and advanced refunds in GDS. • Working directly with our land suppliers for a pre & post-bookings requested.

Role Description As a GDS Specialist at Exoticca’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks. Be a part of a team where you will: - Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) - Manage, escalate and follow-up of GDS issues and cases - Deal with negotiated rates and advanced refunds in GDS - Work directly with our land suppliers for pre & post-bookings requested - Support customers in destination with emergency issues using different contact channels Qualifications - Fluent communication in English (additional language like French/Spanish are considered) - Strong knowledge of Amadeus Flights / GDS - Proven experience dealing with negotiated fares and commissions in GDS - Ability to plan, multi-task and manage time effectively - High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays - Based in Spain Requirements - A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights - Proven record in fast-growing environments - Adaptability, problem-solving and fast-learning attitude Benefits - Competitive compensation package in line with job responsibilities and experience - Flexible compensation management for diet, transportation, private health insurance with Cobee - Remote work model within Spain - Permanent contract from the start - Travel packages at reduced prices - Referral bonus, if you bring people as talented as you - Unlimited coffee, team lunches, English lessons, bi-annual company parties - Become part of a fun and motivated multicultural team at an agile and rapidly growing organization

Role Description As a GDS Specialist at Exoticca’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks. Be a part of a team where you will: - Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) - Manage, escalate and follow-up of GDS issues and cases - Deal with negotiated rates and advanced refunds in GDS - Work directly with our land suppliers for pre & post-bookings requested - Communicate fluently in English (additional languages like French/Spanish are considered) - Have strong knowledge of Amadeus Flights / GDS - Have proven experience dealing with negotiated fares and commissions in GDS - Plan, multi-task and manage time effectively - Adapt to high flexibility and schedule changes, including evenings, weekends, and holidays Qualifications - A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights - Proven record in fast-growing environments - Adaptability, problem-solving and fast-learning attitude Requirements - Competitive compensation package in line with job responsibilities and experience - Remote work model from Spain - Permanent contract from the start Benefits - Travel packages at reduced prices - Referral bonus, if you bring people as talented as you - Unlimited coffee, team lunches, English lessons, bi-annual company parties - Becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization

Role Description As a Sales Agent at Exoticca, you will play a key role in converting interested travelers into unforgettable long-distance experiences. You’ll work with high-quality inbound leads, guiding customers through their travel decisions with a consultative and premium approach. This role is ideal for someone who enjoys Sales, understands customer needs, and wants to grow within an international, fast-paced travel company. - Handling inbound requests from customers who have already shown interest in Exoticca’s products. - Understanding customers’ needs, budget, timelines, and decision-making process, and offering tailored travel solutions. - Presenting Exoticca’s value proposition and benefits with a high-end, consultative sales approach. - Developing strong product knowledge across destinations and travel packages. - Working with clear individual targets while contributing to overall team performance. - Ensuring operational excellence by following internal policies and procedures. - Actively contributing to a positive, collaborative, and performance-driven sales environment. Qualifications - Proven experience in Sales with a strong performance track record (ideally 3+ years). - Strong communication, negotiation, and customer-focused skills. - Motivation, resilience, and a results-driven mindset. - Ability to adapt to a rotational schedule, supporting international markets: - 13:00–22:00 - 15:00–00:00 - 17:00–02:00 - 19:00–04:00 - English proficiency is required. Additional languages are a strong plus, especially for our key markets (Germany, France, Spain, Mexico, UK, US, CA). - Based in Barcelona (once the training is complete, the position will be remote). - Start date: August 17th. Requirements - Background in Travel, Hospitality, Tourism, or related fields. - Experience working with CRMs such as Salesforce, Amadeus, or similar tools. - Knowledge of travel trends or experience selling premium products. Benefits - Inbound Sales role: customers are already interested. - Clear performance structure with individual goals and strong team support. - Career growth opportunities within the Sales team and the wider organization. - Exposure to international markets and a premium travel product. - A multicultural, ambitious, and collaborative team that values ownership and development. - Competitive compensation package in line with job responsibilities and experience. - Flexible compensation management for diet, transportation, private health insurance with Cobee. - Permanent contract from the start. - Office in Barcelona. - Travel packages at reduced prices! - Referral bonus, if you bring people as talented as you. - Unlimited coffee, team lunches, English lessons, bi-annual company parties. - Becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization!

• Build and evolve the systems that enable travel specialists to design, configure, and launch complex travel products at scale. • Transform destinations, itineraries, flights, hotels and services into structured, reliable, and sellable products. • Ensure flexibility and accuracy in product configuration while maintaining operational efficiency and long-term scalability. • Develop and improve capabilities that support smart departures, pricing strategies, booking breakdowns, payments, refunds, and wallet flows. • Safeguard financial correctness across the full product lifecycle, from configuration to checkout and post-booking operations. • Design systems that directly impact revenue performance and margin optimization. • Build internal platforms and tools that empower Product, Finance, and Operations teams to work autonomously and efficiently. • Increase reliability and reduce manual intervention in calendar management, flight configuration, and payment-related processes. • Continuously improve system robustness, reducing operational risk and scaling complexity without increasing overhead. • Work closely with the whole team to refine problems before writing code. • Use data to validate assumptions, measure business impact, and continuously improve solutions. • Actively participate in shaping product decisions, not just implementing tickets.

Role Description We are looking for a Senior Back-end Software Engineer who is first and foremost a problem solver. Someone who uses engineering as a toolbox to solve real customer and business problems. This role sits within our Trip Management System domain, the team that empowers our travel specialists to design extraordinary journeys at scale. We build the systems that transform destinations, itineraries, flights, hotels and pricing strategies into structured, sellable travel products. By enabling seamless product configuration and ensuring accuracy, flexibility, and scalability, we directly impact revenue, operational excellence, and the quality of the experiences we bring to our customers. Technology choices matter, but impact matters more. You’ll work across PHP, Node.js and modern AI tooling, choosing the right approach for each problem rather than being constrained by a single stack. Responsibilities - Product Configuration & Scalability - Build and evolve the systems that enable travel specialists to design, configure, and launch complex travel products at scale. - Transform destinations, itineraries, flights, hotels and services into structured, reliable, and sellable products. - Ensure flexibility and accuracy in product configuration while maintaining operational efficiency and long-term scalability. - Revenue, Pricing & Financial Integrity - Develop and improve capabilities that support smart departures, pricing strategies, booking breakdowns, payments, refunds, and wallet flows. - Safeguard financial correctness across the full product lifecycle, from configuration to checkout and post-booking operations. - Design systems that directly impact revenue performance and margin optimization. - Platform & Operational Excellence - Build internal platforms and tools that empower Product, Finance, and Operations teams to work autonomously and efficiently. - Increase reliability and reduce manual intervention in calendar management, flight configuration, and payment-related processes. - Continuously improve system robustness, reducing operational risk and scaling complexity without increasing overhead. - Product & Data-Oriented Engineering - Work closely with the whole team to refine problems before writing code. - Use data to validate assumptions, measure business impact, and continuously improve solutions. - Actively participate in shaping product decisions, not just implementing tickets. - Strong problem-solving mindset — you enjoy ambiguous problems and figuring out the best path forward. - Highly effective use of AI in daily work (coding, debugging, designing, analyzing, automating). - Product-oriented thinking: you care about why you’re building something, not just how. - Comfort working across multiple technologies and learning new ones as needed. - Solid knowledge of RESTful API design, development, and integration best practices. - Experience working with event-driven architectures (EDA) and message-based communication between services. - Familiarity with Domain-Driven Design (DDD) and clean architecture principles. - Working knowledge of CI/CD pipelines and version control best practices using Git (GitHub Actions or similar). - Strong emphasis on testing (unit, integration) and commitment to code quality, scalability, and maintainability. - Familiarity with observability practices — including logging, monitoring, and tracing — to ensure visibility and reliability across distributed services. - Excellent collaboration and communication skills to work effectively within cross-functional teams. Qualifications - Experience in APIs, integrations, and system design. - Familiarity with AI tools, LLMs, automation workflows. - Proven ability to design and integrate RESTful APIs with attention to performance and reliability. - Knowledge of testing practices (unit and integration) and a strong focus on code quality. - Familiarity with observability principles, including logging, monitoring, and tracing in distributed systems. Benefits - Competitive compensation package, in line with job responsibilities and experience. - Flexible compensation on transportation and food with Cobee also in our private health insurance. - Flexible working schedule, just make sure you meet your monthly goals! - 100% Remote working within Spain. - Permanent contract from the start. - Travel with Exoticca at reduced prices! - Referral bonus, if you bring people as talented as you can earn a very nice bonus! - Becoming part of a fun and motivated multicultural team at an agile and rapid growing organization where teamwork, drive, commitment, resilience and being customer-centric are the core values.

Role Description In this role, you will have to ensure a flawless trip production at our client’s. You will be responsible for helping the sales grow, creating and handling different requests for our client. - Ensure our product support for our client’s Sales team - Understand our client’s growth drivers, objectives and goals in order to identify new product opportunities based on the client’s feedback. - Provide client's competitive intelligence to our Exoticca teams - Partner with our client’s in the development of Exoticca's sales - Give support with the execution of our product portfolio. Qualifications - Digital Sales background (is a plus). - Minimum studies: FP/FPII in Tourism (Tourism degree preferably). - Ability to interact and communicate effectively. - Preferably, previous experience as a Travel Agent or an assistant buyer in the tourism industry. - A can-do spirit: you are coachable, highly motivated and driven to succeed. - Availability to travel to the north of Spain, +30% of your time. Benefits - Competitive compensation package in line with job responsibilities and experience. - Flexible compensation management for diet, transportation, private health insurance with Cobee. - Permanent contract from the start. - Travel packages at reduced prices as a perk for employees! - Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties. - Becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization!

- Build and evolve the systems that enable travel specialists to design, configure, and launch complex travel products at scale. - Transform destinations, itineraries, flights, hotels and services into structured, reliable, and sellable products. - Ensure flexibility and accuracy in product configuration while maintaining operational efficiency and long-term scalability. - Develop and improve capabilities that support smart departures, pricing strategies, booking breakdowns, payments, refunds, and wallet flows. - Safeguard financial correctness across the full product lifecycle, from configuration to checkout and post-booking operations. - Design systems that directly impact revenue performance and margin optimization. - Build internal platforms and tools that empower Product, Finance, and Operations teams to work autonomously and efficiently. - Increase reliability and reduce manual intervention in calendar management, flight configuration, and payment-related processes. - Continuously improve system robustness, reducing operational risk and scaling complexity without increasing overhead. - Work closely with the whole team to refine problems before writing code. - Use data to validate assumptions, measure business impact, and continuously improve solutions. - Actively participate in shaping product decisions, not just implementing tickets.