• Conduct qualitative and quantitative research across the product portfolio - user interviews, usability testing, surveys, and other appropriate methods. • Support teams with their research needs across different product areas, adapting to shifting priorities as the business requires. • Maintain methodological rigour across whatever method you're using, ensuring research is free from bias and produces evidence that holds up to scrutiny - including in a regulated financial services context. • Feed findings back into our central research repository, helping build a shared, searchable knowledge base that grows in value over time. • Support the operational side of research - creating and maintaining test scripts, keeping Dovetail well-organised, and helping evolve the tooling and practices the wider team relies on. • Help democratise research by supporting colleagues across the business to run their own studies - whether that's surveys, interviews, or interpreting findings - in a way that's methodologically sound. • Communicate findings clearly and confidently, making research accessible to audiences who aren't researchers themselves, including senior stakeholders. • Contribute to a culture of openness, curiosity, and continuous improvement within the design team and the wider organisation.

Principal UX Researcher - R-7454 - Product Design About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart's Product Experience team brings together product design, research, and content strategy to shape the future of lending. We focus on high-craft execution, deep customer insight, and measurable business impact, partnering across product areas to build experiences that are clear, trustworthy, and human. Content Design and User Research are cross-cutting craft specialties that serve every pillar — essential to journey quality and informed decision-making across the team. As the Principal UX Researcher reporting to the VP of Product Design, you will establish Upstart's dedicated UX research practice. Today, product designers conduct their own research as needed and the Consumer Insights team provides market and customer intelligence — but there's no shared UX research methodology or consistent way to connect customer behavior insights to product design decisions. You'll bridge that gap: defining how UX research gets done, equipping designers and PMs to conduct foundational research well, and leading the strategic studies that influence decisions across Upstart's lending products. How you’ll make an impact - Establish and scale a UX research practice, including methodologies, standards, and tools used across product teams - Lead high-impact, cross-functional research initiatives that inform product strategy and roadmap decisions - Enable designers and product managers to conduct effective day-to-day research through toolkits, templates,and best practices - Build and maintain research infrastructure — participant recruiting pipelines, research repositories, and insight-sharing systems that make findings accessible and actionable across teams - Partner with Product, Engineering, and Consumer Insights leaders to ensure research has an informed and influential voice in product decisions — bridging horizontal insights across a multi-product lending portfolio - Define and promote best practices for conducting research in a regulated environment with sensitive borrower data - Balance speed and rigor by prioritizing research that drives timely, actionable insights Minimum Qualifications - Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Statistics, or a related field (or equivalent practical experience) - 8+ years of experience conducting UX research using qualitative and quantitative methods - Experience building or scaling a UX research practice, including establishing processes, tools, or frameworks - Demonstrated experience leading research that influenced product strategy or roadmap decisions - Experience working in complex, multi-product environments Preferred Qualifications - Knowledge of financial services, fintech, or consumer lending products - Experience working in regulated environments with sensitive user data - Ability to design and implement scalable research systems that enable non-researchers to conduct foundational research - Experience with AI-assisted research tools or workflows - Ability to influence cross-functional stakeholders and integrate research into product decision-making Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East/West coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-MidSenior At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $198,700—$275,000 USD At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). Canada | Remote - Anticipated Base Salary Range $182,800—$230,000 CAD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees - Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose - Health Savings Account contributions from Upstart for eligible plans - Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage - Paid time off, sick and safe time, and company holidays - Paid family and parental leave to support caregiving and major life moments - Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

Role Description We're looking for a UX Researcher who will work directly with customers to help them design and execute qualitative–unmoderated and moderated–research, such as diary studies, focus groups, IDIs, longitudinal panel studies, using Pulse Labs' proprietary tools and platforms. If you thrive in a multi-project environment and love tackling complex qualitative challenges, then you're a perfect fit. You will be a team-player who is an integral member of a talented and dedicated group of fellow UX researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze, interpret, and report users’ interactions with and perceptions about next-gen products. Key Responsibilities - Work closely with customers to plan research projects according to customer requirements, timelines, and business goals. - Execute research projects ensuring sound research methodology and analysis. - Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. - Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level. - Mentor and coach analysts on the UX Research Team. - Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements. - Analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers. - Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead. - Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms. Qualifications - 5+ years working in a qualitative research role in a detail-oriented research operations environment. - Expertise with data collection, analysis, and interpretation. - Expertise leading complex, multi-faceted research projects. - Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. - Prior success maintaining strong relationships with customers, vendors, and team members. - High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. - Comfort presenting your own research and research prepared by others to senior-level stakeholders. - A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate. - Excellent communication (written and verbal) and analytical skills. - Very comfortable using emerging technologies and different software systems. - High comfort working with Google Docs, Google Sheets, or similar products. - Collaborative attitude and ability to foster a positive work environment. - Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. - Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field. Preferred Qualifications - Masters Degree. - Experience working in an agency or consulting environment conducting research on behalf of customers. - Experience working at or with early-to-mid stage startups. - Experience working at or with FAANG/top tech companies.

Role Description ResourceWise is searching for a Researcher with knowledge and experience within the pulp, paper and paper converting market to assist in the development and maintenance of vital business data and information, who would work on an independent contractor agreement. The Researcher will be responsible for acquiring and maintaining detailed information on pulp & paper production and asset information, maintaining and improving data quality, and ensuring accurate, reliable, and repeatable reporting and decision support for ResourceWise customers. - Research and track pulp & paper mills, projects, and manufacturers across assigned geographies (e.g., North America). - Monitor industry news, regulatory updates, and company announcements to identify changes and developments. - Collect, enter, validate, and update mill-level and project-level data in the Database, ensuring completeness, accuracy, and consistency of technical, operational, and capacity information. - Summarize findings into structured reports, briefs, or database inputs. - Work closely with global research teams to harmonize data standards. - Coordinate with internal stakeholders to support consulting projects, client requests, and data questions. Qualifications - Intimate knowledge and understanding of all aspects of the pulp and paper market. - Interest in research, investigation, data collection and business intelligence. - Good interpersonal and communications skills. - Sufficient computer skills for data entry and related tasks. - Ability to speak languages in designated areas of concentration; English is required. - Ability to work from home, access to reliable internet and communications equipment. Benefits - Contractor pay is commensurate with experience. - Our vision is to grow a family of companies trusted to solve complex value chain issues with a comprehensive and innovative approach to environmental and financial impacts. - We work hard, with a purpose, to achieve personal, professional and corporate goals. - We promote self-determination and accountability as the best means to achieve these goals. - We value integrity and fairness. - We believe in continual learning and innovation. - We encourage freedom and self-expression to enhance creativity and problem solving. - We foster an interconnected world by valuing our global diversity and collaboration. - We are dedicated to building teams that embody our vision and values. - Our hiring process is merit-based, yet we are steadfast in providing equal opportunities to attract talented individuals from diverse backgrounds across the globe. - This includes differences in race, class, veteran status, religion, political affiliation, sexual orientation, and more. - We firmly believe that differing opinions and diverse talents are essential to our success.