Role Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator to join the team. If you love to solve problems and add value, please consider what your typical days might look like: - Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead. - Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. - Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. - Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses. - Manage clients’ primary internal systems, from email to file sharing. - Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware). - Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital). - Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc. - Maintain domain policies, DNS, DHCP, and other integrated systems. - Keep client documentation up-to-date and accurate, along with detailed notes/updates in help desk tickets. Daily time keeping is a critical responsibility of the position in order to provide proper client updates. - Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. Qualifications - 4-6 years of experience as a Systems Administrator. - Strong analytical skills and a demonstrated ability to troubleshoot problems. - Excellent communication and customer service skills, both written and oral. - Ability to explain just about anything technical to anyone, regardless of their background. - Microsoft Associate Level Certification or equivalent certification is preferred. - Willing to participate in an on-call rotation and provide after-hours support as necessary. - Must be legally authorized to work in the United States for any employer without sponsorship. Requirements - Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus. - Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing. - Computers: Computer replacement, printer installs. - Applications and Products: Office 365, SharePoint. - Service: CSAT Scores, SLA Rating. Benefits - Flexible, high-trust environment. - Commitment to accountability. - Ownership of work from start to finish. - Proactive communication, especially when priorities shift. - Focus on outcomes, follow-through, and measurable impact. - Support for personal and professional growth.

Role Description As a System Administrator in our North American Service Delivery group, you will be responsible for managing, maintaining and supporting the systems that underpin our suite of driver identification and information system solutions for our US customers (VA, NC, SC, NY, and WI DMVs). Responsibilities - System Installation, Configuration and Virtualization: - Install, configure and virtualize server hardware. - Install/configure operating systems, software, network settings. - Write deployment scripts and manifests to deploy hardware and platforms consistently. - Develop and implement new solutions based on new customer requirements. - System Maintenance: - Pro-actively monitor system performance and ensure the reliability and availability of IT services. - Tune-up OS and deploy software updates and patches and modify deployment scripts and manifests to ensure configuration complies with security requirements. - Troubleshooting: - Diagnose and resolve hardware, software, and network issues. - Respond to system outages and perform necessary repairs. - User Management: - Manage user accounts, permissions, and access controls. - Provide technical support and training to users. - Backup and Disaster Recovery: - Implement and maintain backup solutions, including RDBMS replication, recovery and system failover. - Develop and test disaster recovery plans. - Network Management: - Configure and maintain network infrastructure, including routers, switches, and firewalls. - Ensure network security and manage VPNs. - Security Management: - Monitor and enforce security policies. - Conduct regular security audits and vulnerability assessments. - Documentation: - Document system configurations, procedures, and changes. - Maintain accurate records of IT assets and inventory. - Collaboration: - Work with other CBN and customer IT staff and departments to support various projects and initiatives. - Communicate effectively with stakeholders to understand and address their IT needs. - Compliance: - Ensure compliance with CBN and customer IT policies, procedures, and regulatory requirements. Qualifications - Fluency in English (speak, read, write) - Legally eligible to work in USA - Able to work outside of standard business hours as required - Able to travel approx. 2-4 weeks/year on average - Bachelor’s degree in Computer Science/Engineering (or related field) or equivalent combination of relevant education and years of work experience - 5+ years of system administration experience - Any CISSP, LPIC, ITIL, VCP, MCSE, OCA/OCP 12c certifications are assets, but not required - Knowledge of the following: - Active Directory - Virtualization - Basic IT Security principles and protocols (TLS, encryption at rest) - ITIL processes - IT auditing process (asset) Requirements - Critical thinking skills - Analysis, problem solving - Interpersonal skills - Communication, teamwork and collaboration - Organization, time management and prioritization skills - Attention to detail - Self-directed - Adaptable Benefits - Competitive compensation package - Health, medical and life insurance benefits - 401k plan with company matching Company Description CBN Secure Technologies Inc. (CBN STI) is a subsidiary of Canadian Bank Note Company, Limited, a global leader in the provision of secure document and adjacent enterprise-level systems solutions for the following domains: Driver Identification and Vehicle Information, Border Security, Civil Identity, Currency and Excise Control, and Lottery and Charitable Gaming. CBN STI currently provides driver license and identification (DL/ID) card solutions for New York, North Carolina, South Carolina, Virginia and Wisconsin. Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN.

Role Description ACET is seeking a motivated IT professional to support day-to-day Microsoft 365 administration while assisting with security monitoring and response across Microsoft Defender and Sentinel. This role blends traditional helpdesk responsibilities with hands-on exposure to security operations and will grow into a more advanced security and systems engineering position over time. This role will also support security and compliance initiatives aligned with frameworks such as CMMC and NIST 800-171. Key Responsibilities - IT Support / Helpdesk - Provide Tier 1–2 support for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) - Manage user accounts, licenses, and access via Microsoft Entra ID - Troubleshoot endpoint, identity, and application issues across Windows environments - Support MFA, conditional access, and identity-related issues - Document issues, resolutions, and standard operating procedures - Security Operations (Defender / Sentinel) - Monitor Microsoft Defender and Sentinel dashboards for alerts and incidents - Investigate and triage security alerts (phishing, endpoint threats, suspicious logins) - Escalate or remediate security incidents following defined processes - Assist with vulnerability identification and basic remediation tracking - Maintain awareness of threat trends and recommend improvements - Systems & Security Administration - Assist with configuration and maintenance of Microsoft 365 GCC High environment - Support implementation of security controls (Conditional Access, Defender policies, etc.) - Participate in hardening efforts across endpoints, identities, and cloud workloads - Help manage and monitor third-party tools including Cisco Meraki, Kaseya VSA X, Connectwise PSA, & AvePoint Cloud Backup - Contribute to audits, compliance efforts, and security documentation - Growth / Project Work - Support rollout of new security tools and configurations - Assist senior IT staff with security and infrastructure projects - Continuously develop skills in cloud security, identity, and endpoint protection - Assist with the creation and upkeep of company compliance documents - Involvement in other duties as assigned Qualifications - 1–3 years of IT support, helpdesk, systems administration or similar experience - Basic experience with Microsoft 365 administration - Familiarity with security concepts (MFA, phishing, endpoint protection) - Experience with Windows environments and troubleshooting - Strong problem-solving, analysis, and communication skills - Ability to prioritize and manage multiple tasks Preferred Qualifications - Exposure to Microsoft Defender, Sentinel, or similar security tools - Experience with Azure AD / Entra ID and Conditional Access - Familiarity with GCC or GCC High environments - Experience with networking or tools like Cisco Meraki - Basic understanding of CMMC, NIST 800-171, or similar compliance frameworks and their application in Microsoft 365 environments - Security certifications (Security+, SC-900, or similar) Benefits - Comprehensive Medical, Dental, and Vision coverage - Life insurance, AD&D, and Short- and Long-Term Disability - 401(k) Program - Wellness programs - Paid Time Off - 11 Paid Holidays - Employee Referral Program - Employee Assistance Program Please note that all compensation, benefits, and policies are subject to change at the company's discretion. While we make every effort to provide advance notice of changes, adjustments may occur based on business needs, economic conditions, and industry standards. Must be U.S. Citizen to apply ACET is an Equal Opportunity / Affirmative Action Employer and VEVRAA Federal Contractor. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Administer, maintain, and troubleshoot Linux-based systems in production environments. • Deploy, manage, and support containerized applications using Docker and/or Podman. • Support container orchestration platforms such as Docker Compose (deployment, troubleshooting, and operations). • Automate system configuration and provisioning using Ansible. • Develop and maintain scripts (Bash, Python) to automate routine operational tasks. • Monitor system health, troubleshoot issues, and resolve incidents across infrastructure and application layers. • Maintain system security, including patching, access controls, and certificate management. • Provide support for Java applications using the Spring framework running on Tomcat with Nginx. • Document system configurations, processes, and troubleshooting procedures.