Elevate Aviation Group

• Manage the flight schedule by updating operators and facilitating internal communication as needed. • Coordinate services for contracted trips for clients, including liaising with operators and vendors, arranging catering, transportation, and other necessary services as needed. • Facilitate communication and assist with the processing of paperwork between ground transportation companies, destination management companies, hotels, resorts, and clients. • Input and upkeep client information within CRM and trip management systems. • Arrange airport procedures, including customs and immigration, vehicle ramp access, and landing requirements. • Create Trip-coordination, trip briefs, manifests, and all associated paperwork. • Source aircraft options, prepare proposals, and position options. • Create and executive contingency plans for irregular operations. • Negotiate pricing with vendors, including reconciling any unexpected charges as appropriate.

• Serve as the trusted, dedicated point of contact for a high-net-worth aircraft owner owning all communication, account activity, and operational coordination • Anticipate client needs and lifestyle preferences. The client should rarely have to ask • Resolve issues with urgency and ownership; the client hears a solution, not an explanation of process • Coordinate all facets of trip logistics including catering, FBO selection, ground transportation, cabin setup, slot availability, and overflight permits as applicable • Stay informed on trip schedules and aircraft status to serve as a credible, knowledgeable liaison between the client and operations • Communicate changes or disruptions proactively, with context and a clear path forward • Review invoices and billing statements for accuracy before client delivery; own the resolution of any discrepancies with Finance • Act as the intermediary between the aircraft owner, flight crew, and maintenance team — ensuring service standards, owner preferences, and safety requirements are clearly communicated and consistently upheld • Hold working familiarity with FAA Part 135 and Part 91 requirements as they affect scheduling, crew, and service delivery

• Lead integrated campaign development across all PJS verticals from brief through execution • Build campaign architecture that serves both long-cycle enterprise sales and relationship-driven retention • Partner with paid media and PR agencies to ensure PJS messaging is consistent and on-brand across all channels • Own all PJS one sheets, pitch decks, capabilities decks, and sales enablement materials • Develop and maintain vertical-specific content tailored to corporate travel managers, sports organizations, entertainment agencies, government procurement teams, and hospitality groups • Ensure all PJS materials meet the brand standard: editorial quality, premium tone, zero ambiguity in value proposition • Manage PJS email marketing end-to-end in HubSpot — campaign emails, nurture sequences, client communications, and reactivation programs • Develop segmented messaging strategies across the enterprise funnel: prospect, active client, lapsed client • Own PJS social presence across applicable platforms, with content strategy calibrated to an UHNW and enterprise B2B audience • Develop an editorial calendar that supports campaign goals, vertical activation, and brand positioning • Distinguish PJS tone and content approach from Elevate Jet without creating audience confusion • Support planning and execution of PJS client events, industry activations, and partnership-driven experiences • Develop event marketing materials, pre- and post-event communications, and on-site collateral • Coordinate with the CMO and events function on activations tied to strategic partnerships (e.g., TIGER 21, sports industry)

• The Director, Sales is responsible for building relationships and educating new direct clients and third-party resellers with a consultancy approach • This is a quota-base role and you will develop Part 135/121 charter service offerings by actively prospecting outbound leads to garner new clients, increase company revenue by delivering net new clients and generating net revenue against quota, maintain existing accounts, and increase awareness and educate the marketplace on PJS value propositions • Call on new potential accounts, set client visits, educate, and inform third party resellers on PJS products and services • Discover and cultivate new qualified sales prospects and convert pre-qualified leads in several databases to new clients • Create proposals, quotes, bids, and provide information to ultimately win and attain trip contracts • Represent the company at tradeshows; follow up on new sales leads generated from the same and greet new or existing accounts to maintain relationships, when appropriate

• Develop and execute a partnership strategy targeting UHNW family offices, multi-family offices, private concierge firms, and trusted advisors serving UHNW individuals and their entities. • Initiate and conduct successful online and in person meetings with self-sourced strategic partners. • Independently source and engage principals, family office executives, chiefs of staff, and senior concierge leaders to translate lifestyle, security, and business needs into private aviation solutions. • Partner with internal technology and operations teams to ensure Elevate’s booking platform integrates seamlessly into partner ecosystems while preserving service standards while continuing to evolve. • Lead onboarding and program launches for all levels of clientele. • Maintain oversight and involvement in client issue resolution, service recovery, and sensitive operational needs. • Represent Elevate Jet discreetly at relevant industry events, private forums, and relationship-driven engagements. • Continuously deepen understanding of client expectations, service trends, and competitive offerings to inform solution development. • Drive exceptional client satisfaction, loyalty, and long-term partnership growth. • Establish regular business review sessions articulating the state of the programs, strategic objectives, project progress and other performance metrics. • Maintain a robust pipeline within CRM, ensuring accurate forecasting, reporting, and executive visibility at all times. • Collaborate cross-functionally across globally distributed teams to deliver seamless enterprise implementations and ongoing program support. • Ensure signed contracts are shared with key stakeholders to foster timely billing, or for reporting activities. • Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, service incidents. • Other duties as assigned by leadership.

• Drive new customer acquisition and account expansion by building executive relationships with aircraft owners, charter operators, and management companies. • Build and manage a robust sales pipeline that delivers predictable revenue growth through strategic prospecting, consultative selling, and deal progression. • Own customer retention and satisfaction strategies, growing wallet share through upselling, cross-selling, and deep account relationships. • Monitor and improve customer satisfaction through proactive engagement and service excellence. • Represent Elevate MRO at industry events, conferences, and forums to build brand visibility, generate leads, and develop strategic partnerships. • Build, recruit, and lead a high-performing sales team, establishing clear performance expectations, coaching, accountability, and professional development. • Develop sales processes, playbooks, CRM strategies, and metrics (pipeline coverage, conversion rates, win rates, sales cycle length) that drive consistency and results. • Create go-to-market strategies, pricing approaches, and value propositions in collaboration with the MRO Sales and Marketing team members. • Analyze market trends, competitive positioning, and customer insights to refine targeting, messaging, and sales approach. • Provide executive leadership with regular visibility into pipeline health, revenue forecasting, performance metrics, market opportunities, and risks. • Build a culture of ownership, urgency, and customer-centricity within the sales organization. • Partner closely with the VP of Maintenance to ensure alignment between sales commitments and operational capacity, delivering seamless customer experiences. • Work across Elevate Aviation Group divisions to deliver integrated solutions for customers (management, charter, MRO services). • Represent the voice of the customer internally, advocating for service improvements and operational enhancements that drive retention and growth.

• Develop and execute an enterprise sales strategy targeting corporate travel buyers, travel management companies, agency networks, and strategic travel partners. • Leverage an existing professional network within the corporate travel ecosystem to originate, advance, and close enterprise opportunities. • Engage senior corporate travel leaders in consultative discussions, translating business objectives, traveler needs, and policy considerations into tailored private aviation solutions. • Serve as a trusted advisor to enterprise clients on private aviation economics, program structure, competitive positioning, and pricing models. • Lead enterprise program launches, ensuring alignment across internal teams including operations, finance, legal, technology, and client services. • Establish and lead regular business reviews with enterprise partners, articulating program performance, strategic objectives, roadmap alignment, and growth opportunities. • Maintain a robust pipeline within CRM, ensuring accurate forecasting, reporting, and executive visibility. • Collaborate cross-functionally across globally distributed teams to deliver seamless enterprise implementations and ongoing program support. • Ensure signed contracts are shared with key stakeholders to foster timely billing, or for reporting activities. • Maintain appropriate involvement in client issue resolution, including billing, invoicing, service recovery, and operational escalations. • Represent Elevate Jet externally at key industry events, forums, and partner engagements, strengthening brand presence and enterprise credibility.