This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Head Commercial at Fuze Services, you will play a pivotal role in driving the entire commercial strategy, growth, and operational excellence for our markets. This senior leadership position oversees our key verticals, including Health Plans (Payers), Public Sector and Pharma. Reporting directly to the CEO for Fuze Services, you will lead the leaders of these verticals and their cross-functional teams to execute on sales, deliver exceptional client experiences, and optimize overall commercial performance. You will be the single point of accountability for achieving our commercial targets and expanding our market presence within these key segments. Responsibilities - Strategic Leadership: - Develop and implement a comprehensive commercial strategy to achieve company objectives and drive sustainable, long-term growth across the growth verticals. - Identify and analyze market opportunities, emerging trends, and competitive threats to inform and adapt business strategies. - Lead the development and execution of innovative initiatives to expand market presence and create new revenue streams, working collaboratively with cross-functional teams to develop new solutions. - Monitor key performance metrics (KPIs, OKRs) for the commercial organization, implementing continuous improvement initiatives to drive operational excellence. - Team Leadership and Development: - Build, lead, and mentor a high-performing, collaborative team of commercial leaders, fostering a culture of accountability, innovation, and excellence. - Provide mentorship, coaching, and development opportunities to empower your direct reports and their teams, driving professional growth across the organization. - Promote a positive and inclusive work environment that values diversity and mutual respect, aligning with our patient-centric mission. - Client Experience and Satisfaction: - Champion a client-centric approach across the organization, ensuring that all decisions, sales processes, and initiatives prioritize the needs and preferences of our partners. - Monitor client feedback and satisfaction metrics at a macro level, proactively addressing systemic issues and implementing improvements to enhance the overall client experience. - Drive initiatives to improve client retention, loyalty, and lifetime value through targeted engagement strategies and ensuring a seamless partner journey from sale to implementation. Qualifications - Bachelor's degree in business administration, healthcare management, or a related field (MBA preferred). - 10+ years of proven success in senior commercial leadership roles, preferably within the healthcare, health-tech, or diagnostics industry. - Direct experience and demonstrated success in healthcare sales verticals, specifically healthcare payers. - Strong strategic thinking and analytical skills, with the ability to translate a high-level vision into actionable plans and measurable results. - Excellent communication, negotiation, and relationship-building skills, with the ability to effectively collaborate with and influence internal and external C-suite stakeholders. - Demonstrated experience in scaling commercial organizations through high-growth phases, driving operational excellence, and managing "leader-of-leaders." - Passion for healthcare innovation and a commitment to improving access to high-quality, personalized healthcare solutions. - Entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic environment and navigate ambiguity with resilience and agility. Benefits - The compensation range for this position is $216,000-$270,000. - Full-time employee benefits include: - dental, vision, and multiple group medical plans to choose from - 401(k) retirement savings plan - group life insurance, (AD&D) insurance - flexible spending account (FSA) and health savings account (HSA) - commuter benefits - employer-paid short-term (STD) and long-term disability (LTD) insurance - additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) - flexible vacation time - accrued paid sick time - 10 paid holidays, (2 floating holidays for full time non-exempt employees) - up to 16 weeks of paid parental leave for a birthing parent - up to 8 weeks of paid bonding leave for non-birthing parents - up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member - a Lifestyle Spending Account allowance each month

• Lead the delivery of customer engagements across various service models • Guide a team of project managers and engagement managers • Assess current project workflows and capacity • Standardize operational processes including project intake and reporting • Optimize resource allocation and ensure high-quality delivery • Champion continuous improvement initiatives and operational excellence

• Architect Authority: Build the narrative frameworks that turn our individual communities into the authoritative "North Star" brands for their specific industries. • Galvanize Major Moments: Turn product launches, industry shifts, and network milestones into massive marketing events that dominate the conversation across social, creative assets, and IRL activations. • Lead with Taste: Oversee our social and creative teams, providing the strategic "vibe-check" and creative direction needed to turn our channels into high-value community hubs. • Operate with No Ego: The work is the boss. Whether it’s writing a high-stakes launch email, pulling a performance report, or crafting a social post, you step in wherever the narrative needs you. You know that no task is too small when the goal is excellence. • Bridge the Network: Work daily with our Product and Content leads to ensure our narrative isn't just "marketing"—it's baked into the actual product and editorial experience. • Strategic Alchemy: Partner with the Head of Marketing and Growth Lead to ensure brand efforts fuel growth without turning our communities into conversion-focused factories. • The Workweek Playbook: Build the operational systems for storytelling that allow us to move at startup speed without losing our soul or our standards. • Live the Brand: Be a high-signal member of Marketingland, our own community for marketers. You don’t just market to them; you are a peer among them.

• Develop and execute a multi-year roadmap for the partnership and alliance strategy across the legal, accounting, and professional services ecosystems. • Drive partner-sourced revenue performance and manage pipeline health to meet or exceed annual growth targets. • Establish and lead a high-performing team of partnership managers and account executives focused on partner origination and activation. • Design and implement scalable partner lifecycle management programs, including automated onboarding, training, and enablement playbooks. • Collaborate with Marketing to launch co-branded content, joint events, and strategic go-to-market initiatives that enhance market presence. • Partner with Product and Operations teams to influence roadmap priorities and ensure high-quality service delivery for partner-referred clients. • Maintain rigorous operational rhythms for forecasting and reporting accuracy within the CRM to ensure clear revenue attribution. • Represent the organization as a thought leader at industry conferences and within professional associations to build deep market relationships.