Dynatron Software

Role Description We’re seeking a highly skilled and detail-oriented QA Automation Engineer to lead automated and manual testing efforts across our growing analytics and data engineering ecosystem. In this role, you’ll validate large-scale data workflows, strengthen data quality, and ensure the reliability of data moving across complex ETL/ELT pipelines. Your work will directly support the accuracy, consistency, and performance of mission-critical data systems used across Dynatron’s products and operations. This position is ideal for an engineer with deep experience in data-centric QA automation, strong analytical thinking, and a passion for building scalable, reusable testing frameworks that guarantee our data is trustworthy, consistent, and ready for analytics and AI-driven innovation. Qualifications - 6-10+ years of QA Automation experience in data-intensive or analytics-driven environments. - Strong proficiency in SQL for data validation, profiling, and regression testing. - Hands-on experience with Python for automation scripting and data validation. - Extensive experience testing ETL/ELT pipelines and cloud-based data workflows. - Deep understanding of QA methodologies, test planning, defect lifecycle management, and automation principles. - Experience with CI/CD pipelines, Git-based workflows, and automated execution environments. - Strong analytical and troubleshooting skills for identifying data quality issues. - Excellent written and verbal communication skills. - Hands-on experience with Snowflake and at least one test automation framework/tool. Requirements - Design, develop, and maintain automated test frameworks for data pipelines and ETL workflows. - Build reusable test components for Snowflake, Databricks, ADF, Airflow, streaming pipelines, and more. - Automate schema validation, regression testing, backfill testing, and data contract checks. - Implement automated monitors for stream quality, lag, CDC correctness, and consistency. - Create, execute, and maintain detailed test cases, test plans, and regression suites for data enhancements. - Validate data accuracy, completeness, and integrity across ingestion, transformation, and downstream layers. - Develop SQL-based validation scripts to compare source vs. target datasets. - Perform root-cause analysis for data inconsistencies and work closely with engineering teams to resolve issues. - Partner with Data Engineers, Analysts, and Product teams to understand transformation logic and business rules. - Participate in sprint ceremonies including requirement reviews, estimations, and deployment validations. - Monitor pipeline execution, identify defects early, and verify fixes through structured retesting. - Drive QA best practices across multiple data environments. - Create documentation, reusable assets, and frameworks that elevate overall data quality discipline. Benefits - Work with a high-performance, globally distributed team shaping the future of data integrity and analytics quality. - Build automation frameworks that directly influence the reliability and speed of our data product ecosystem. - A remote-first environment with flexibility, autonomy, and strong cross-functional collaboration. - Opportunity to support a fast-scaling SaaS company redefining the under-innovated automotive service industry.

Senior Corporate Recruiter, Talent Partner Location: Remote (US-Based) Reports to: Director, Talent Acquisition About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to improve profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating growth, expanding product innovation, and increasing market demand, we are scaling quickly and talent is a critical driver of what comes next. The Opportunity We’re seeking a Senior Corporate Recruiter, Talent Acquisition to help power Dynatron’s next stage of growth through exceptional hiring execution, strategic partnership, and a best-in-class talent experience. This is a high-impact, high-ownership role for a recruiter who thrives in a fast-paced SaaS environment and believes recruiting is one of the most important strategic functions in the company. You will own full-cycle hiring across critical business functions, serve as a trusted advisor to hiring leaders, and deliver a white-glove experience for both internal clients and candidates. The ideal candidate is proactive, consultative, highly responsive, and deeply thoughtful in how they approach talent strategy. They know how to move quickly without sacrificing quality, challenge hiring assumptions with credibility, and build trust through transparency, preparation, and follow-through. This is not a requisition-processing role. It is a strategic talent partnership for someone who wants to raise the bar on hiring outcomes, candidate experience, and organizational talent decisions. What You’ll Do Full-Cycle Requisition Ownership - Own full-cycle recruiting across assigned business functions, from kickoff through close - Drive aligned intake sessions, sourcing strategy, interview calibration, offer development, and close execution - Manage requisitions with urgency, discipline, and a strong bias toward outcomes Strategic Hiring Manager Partnership - Serve as a consultative talent advisor to hiring managers and leadership teams - Translate business priorities into clear hiring strategies, candidate profiles, and market-informed search plans - Push back thoughtfully when role scope, expectations, or process design creates hiring risk - Build credibility through preparation, transparency, and data-driven recommendations White-Glove Candidate Experience - Deliver an exceptional, high-touch candidate journey from first outreach through onboarding handoff - Maintain fast, clear, and professional communication at every stage - Represent Dynatron’s employer brand with polish, empathy, and consistency - Ensure candidates feel respected, informed, and engaged throughout the process Proactive Talent Pipeline Development - Build proactive pipelines for priority and evergreen roles before demand becomes urgent - Develop creative sourcing strategies across passive and active talent channels - Continuously strengthen market intelligence around compensation, talent availability, and competitor movement Process Excellence & Talent Operations - Maintain clean ATS workflows, accurate reporting, and strong hiring data integrity - Partner with TA leadership to improve interview process design, hiring manager enablement, and service levels - Use recruiting metrics to identify bottlenecks, improve conversion, and increase hiring velocity without compromising quality What You Bring Recruiting Expertise - 8+ years of full-cycle recruiting experience in SaaS, technology, or high-growth environments - Proven success owning complex requisitions across technical, GTM, product, or G&A - Strong sourcing, screening, and closing capabilities Strategic Partnership Mindset - Experience operating as a true advisor to hiring managers and senior leaders - Strong business acumen with the ability to align hiring strategy to organizational goals - Confidence influencing stakeholders through insight, not force - Proven ability to partner closely with People team and HR Business Partners to align hiring decisions with broader talent strategy, workforce planning, and organizational priorities - Understands how recruiting fits into the full employee lifecycle, including onboarding, performance, and retention, and incorporates that perspective into hiring decisions Candidate & Client Experience Orientation - High-touch, service-first mindset with a commitment to white-glove delivery - Exceptional responsiveness and follow-through - Strong emotional intelligence and communication judgment Execution & Operational Discipline - Ability to manage multiple high-priority requisitions simultaneously - Excellent organization, documentation, and process discipline - Strong comfort with ATS workflows, recruiting analytics, and process optimization Professional Presence - Highly consultative, thoughtful, and credible in executive-facing conversations - Calm under pressure with strong prioritization instincts - High standards for quality, ownership, and accountability Why Dynatron - Opportunity to directly shape the talent engine of a scaling SaaS company - High-visibility role with deep partnership across executive leadership and hiring teams - TA culture built on white-glove service, strategic partnership, and measurable outcomes - Remote-first environment with autonomy and accountability Compensation & Benefits Compensation: $110,000-$125,000 + performance-based bonus Benefits Include: - Comprehensive health, dental, and vision insurance - 401(k) with competitive company match - Flexible vacation policy and 11 paid holidays - Equity for every Dynatron employee - Employer-paid disability and life insurance - Home office setup support - Ongoing professional development opportunities What Success Looks Like This role rewards recruiters who: - Take full ownership of hiring outcomes and build trust through white-glove partnership - Operate proactively, not reactively - Think like a strategic business partner while balancing speed, rigor, and candidate care If that’s how you recruit, you’ll thrive here.

About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that deliver measurable results for thousands of dealership service departments. Our proprietary analytics, automation capabilities, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast, and we’re just getting started. The Opportunity We’re seeking a detail-driven, proactive Marketing Coordinator to ensure accuracy, preparedness, and operational excellence across our Marketing Coaching organization. In this high-impact role, you will validate reporting, prepare insights, and equip coaches with the materials they need to deliver strategic, high-value conversations with every client. This is an ideal opportunity for someone who is customer-focused, organized, analytical, and energized by supporting a fast-paced, high-growth environment. If you excel at managing details, anticipating needs, and contributing to seamless client experiences, you’ll thrive here. What You’ll Do Drive Reporting Accuracy & Preparedness - Review all weekly and monthly performance reports to validate accuracy, identify discrepancies, and ensure issues are routed to MarketSmart Support ahead of client coaching calls. - Prepare and deliver insights for ongoing or ad-hoc reporting requests to support coaching teams and specialty clients. Support Coaching Team Enablement - Assist with training materials and provide level-one support for new or existing coaches, including help navigating AMMS, reporting tools, and marketing workflows. - Request and coordinate new AMMS logins for incoming coaches. - Provide insights and reporting for MarketSmart clients not currently enrolled in PriceSmart products. Lead Coordination for New Dealer Onboarding - Assign coaches to new accounts and coordinate creation and delivery of client logins prior to welcome calls. - Ensure coaches have all necessary materials to deliver a seamless onboarding experience. Manage Client & Operational Processes - Prepare and process cancellation requests submitted by coaches. - Assist with coach transitions, including increased ad-hoc support, client engagement outreach, and documentation for Client Success Leaders to support migration. - Maintain accurate, organized records through CRM tools, Google Docs, and internal systems. Contribute to Organizational Excellence - Build and maintain a strong understanding of Dynatron’s software solutions, product workflows, and automotive marketing concepts. - Assist with special projects and additional tasks assigned by leadership. - Collaborate cross-functionally and support teammates as needed to maintain a high-performance operational environment. What You Bring - 1-2 years of customer service or operations experience; dealership marketing experience is a plus. - Strong proficiency with Microsoft Windows and Microsoft Office, with the ability to learn new software programs quickly. - Excellent verbal and written communication skills with a polished, professional presence. - Ability to type at least 30 WPM and maintain high levels of accuracy and organization. - Strong critical thinking, problem-solving, and analytical skills. - A collaborative team player with a proactive mindset and strong initiative. - Ability to follow established processes and instructions, both written and verbal. - Comfort working independently while managing multiple priorities with minimal supervision. - Flexibility and adaptability in a fast-paced, rapidly evolving environment, with the ability to meet tight deadlines. Why Dynatron - Chance to play a pivotal role in supporting our Marketing Coaching team at a rapidly growing, category-defining SaaS company. - High-impact work that directly improves client outcomes, operational efficiency, and organizational excellence. - Values-driven, supportive culture with a team that brings positivity, accountability, and collaboration to everything we do. - Remote-first work environment with competitive compensation and full benefits. Benefits Summary - Comprehensive health, vision, and dental insurance - Employer-paid disability and life insurance - 401(k) with competitive company match - Flexible vacation policy and 9 paid holidays - Remote-first culture Compensation - Base Salary: $50,000-$53,000 + Bonus Opportunity Ready to Help Power Dynatron’s Marketing Impact? Join us and play a critical role in elevating our coaching organization, strengthening client outcomes, and driving operational excellence. If you thrive in a fast-paced environment, like solving problems, and want to contribute to a mission that’s reshaping the automotive service industry, we’d love to meet you.

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven. Position Summary We are looking for a high-performing Regional Sales Director (Eastern Region) to lead and scale a team of Regional Sales Managers within one of our three U.S. territories. This individual will be responsible for driving new business, expanding existing accounts, and leading from the front to hit team revenue targets. The ideal candidate is a strong player-coach who thrives in fast-paced environments and knows how to build a winning sales culture. What You'll Do: - Lead, coach, and develop a team of 6+ quota-carrying sellers across their assigned Region - Own the regional sales number and ensure consistent achievement or overachievement of team quota - Partner closely with Marketing, Sales Enablement, and Customer Success to drive pipeline generation and customer retention - Hire, onboard, and train new MPs to ensure productivity within their first 90 days - Run weekly forecast calls, track team performance metrics, and drive deal strategy in key accounts - Drive operational excellence across all CRM / Lead systems as well as activity metrics, and pipeline coverage - Collaborate with the Head of Sales on regional strategy and strategic initiatives What We're Looking For: - 5+ years of experience managing high-performing SaaS sales teams (ideally at the enterprise or upper mid-market level) - 7+ yrs of automotive software sales experience. - Ability to travel within the assigned region to support the team and drive client growth - Proven track record of leading teams to exceed quota in a fast-growing, high-velocity sales environment - Strong pipeline management and forecasting discipline - Hands-on leader who excels at coaching, development, and accountability - Strong understanding of solution selling methodologies (e.g., MEDDICC, Challenger, SPIN) - Comfortable using tools like Sugar CRM, HubSpot, Google Suite, Calendly amongst other sales systems. - A growth mindset, high integrity, and the ability to thrive through ambiguity and change Why Join Dyantron? - High-impact role with direct visibility to executive leadership - Ground-floor opportunity to shape the next phase of our sales organization - Competitive compensation package tied to team performance - Equity in a rapidly scaling company - Comprehensive benefits, flexible remote options, and a values-driven team Work Location(s) & Travel Requirements - Location: Remote (must live within the assigned sales region) - Travel Requirements: Up to 50% regional travel is required to meet with clients, attend industry events, and conduct business development Compensation - Compensation will be a base salary of $198,000/yr and an OTE potential of $330,000/yr+. Benefits Summary: - Comprehensive benefits package including health, vision and dental insurance - Employer-paid short and long-term disability and basic life insurance - Participation in Equity Incentive Plan - 401(K) with competitive Company match - Flexible Vacation policy - 11 paid holidays

Client Services Manager | FileSmart Location: Remote (US-Based) About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast. And we’re just getting started. The Opportunity We’re looking for a results driven, people focused Submission Manager to lead a high performing team of Warranty Processing Specialists within our FileSmart organization. In this remote leadership role, you’ll be responsible for driving production, ensuring quality and compliance, and developing a team that directly impacts dealership profitability through accurate and timely warranty submissions. You’ll serve as both a strategic operator and a hands-on leader owning team performance, forecasting output, and proactively identifying opportunities to improve processes, training, and results. If you thrive in a fast paced environment, enjoy coaching others to success, and have a strong sense of ownership over outcomes, this is an opportunity to lead at scale and make a measurable impact. What You’ll Do Team Leadership & Performance Management - Directly manage and coach a team of Warranty Processing Specialists - Drive accountability to production goals based on tenure-based expectations and departmental targets - Monitor daily, weekly, and monthly performance to ensure output and quality standards are met - Foster a high performance, positive team culture rooted in accountability and results Production Oversight & Reporting - Deliver weekly recaps on team performance (weekly, MTD, and projected end of month outcomes) - Identify risks to production targets early and take proactive action to correct course - Ensure accuracy and compliance standards are consistently upheld across all submissions Training, Development & Quality - Lead onboarding and training for new hires, including process, tools, and industry knowledge - Conduct quality control (QC) reviews and provide actionable, detailed feedback - Facilitate ongoing training through refreshers, coaching sessions, and skill development plans - Mentor individuals to close performance gaps and support career growth Process Improvement & Operational Excellence - Identify process inefficiencies and implement improvements to increase speed and accuracy - Develop, maintain, and update training materials, documentation, and workflows - Partner cross-functionally to improve tools, reporting, and operational processes - Stay ahead of evolving manufacturer policies, compliance requirements, and internal changes - Proactively anticipate bottlenecks and implement solutions before they impact performance What You Bring - 3+ years of experience in automotive warranty processing, service operations, or related field - 1+ year of people management or team leadership experience preferred - Strong understanding of warranty reimbursement processes, compliance, and documentation - Proven ability to manage performance, drive results, and hold teams accountable to goals - Excellent organizational and time management skills in a fast-paced environment - Strong analytical mindset with the ability to interpret performance data and trends - Effective communication skills with the ability to coach, influence, and motivate others - Experience with Excel, reporting tools, and operational performance tracking - Ability to work remotely while managing team productivity and engagement Compensation & Benefits Benefits Summary - Comprehensive health, vision, and dental insurance - Employer-paid disability and life insurance - 401(k) with competitive company match - Flexible vacation policy and paid holidays - Remote-first culture Compensation - Base Salary of $68,000 with a Bonus opportunity to earn $88,000 in total compensation.

Client Services Administrator Location: Remote (US-Based) About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that deliver measurable results for thousands of dealership service departments. Our proprietary analytics, automation capabilities, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast, and we’re just getting started. About the Role: The remote Client Services Admin provides administrative support to our FileSmart team. This position is responsible for collaborating with dealer clients, completing administrative computer-based tasks, and working closely with internal teams to ensure success of our warranty reimbursement filing process. Qualified Candidates Need: - 1+ years of automotive experience or office experience - Demonstrates enthusiasm and persistence in communicating with clients and team members - Ability to maintain focus while performing repetitive, computer-based tasks - Must be able to work independently, execute defined processes, and be well organized - Must be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environment - Strong knowledge of Google Workspace and Microsoft Office - Ability to learn new software applications and be comfortable working on diverse types of computer programs Essential Duties & Responsibilities: - Effectively communicate regularly with internal and external contacts via phone and email - Digitally obtain invoices from Dealership Management Systems via secure remote screenshare or filesharing - Review invoice data sets to ensure validity, and utilize PDF editing tools to prepare the data sets - Utilize proprietary software to identify patterns in dealer’s warranty data - Review daily/weekly reports and provide updates to management as necessary - Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc. - Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines - Other duties and special projects assigned or approved by management Benefits Summary - Comprehensive health, vision, and dental insurance - Employer-paid disability and life insurance - 401(k) with competitive company match - Flexible vacation policy and 9 paid holidays - Remote-first culture Compensation - Full-time pay between $18 - $20/hr

Data Entry Specialist Location: Remote ( 100% ) Reports to: Manager, FileSmart Services Compensation: $20/hr The Data Entry Specialist position is responsible for the accurate review of repair orders & the collection of warranty rate data to assist our FileSmart team in completing warranty labor rate & parts rate increase requests Qualified Candidates Need: - 1+ years’ data entry experience - Automotive dealership experience preferred - Comfortable working with Excel, Chrome/Internet Explorer browsers, and learning proprietary software - Ability to detect patterns & trends while reviewing large amounts of data - Excellent attention to detail and organizational skills - Comfortability with talking to clients through phone & email communication - A continuous desire to learn & provide a phenomenal customer experience Essential duties and responsibilities: - Review, fact-check and process Repair Orders for submission - Index Repair Orders and file them in the appropriate places - Enter Op Codes & repair data from Repair Orders into established spreadsheets - Establish positive rapport with employees and vendors - Make outbound calls & send emails to automotive dealers - Other ad-hoc tasks as assigned by management

About Dynatron Dynatron Software is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our proprietary analytics and workflow tools empower service leaders to boost profitability, enhance customer satisfaction, and unlock operational excellence. We’re scaling fast, backed by strong market momentum, proven customer success, and accelerating demand. We’re looking for dynamic, high-impact leaders to help us expand our footprint and shape the next chapter of Dynatron’s growth. The Opportunity Reporting to the VP of Strategic Alliances, this high-impact role blends sales grit with operational precision. You will scale partner revenue by bridging territory strategy and relationship building, collaborating with internal and external teams to drive new customer logos through a seamless, high-velocity referral engine. Core Responsibilities - Partner Relationship Management: Act as the dedicated success lead for our affiliate and partner referral network. You will lead monthly "Pulse Meetings" with partners and affiliates to review referral performance, celebrate wins, and troubleshoot conversion bottlenecks. - Referral Growth and Optimization: Develop and execute strategic plans to grow the contribution of partner and affiliate referrals to the pipeline, according to goals. You’ll also take ownership of the "Referral Experience," constantly refining the submission and tracking process to ensure it is seamless for partners and provides clean, actionable data for our sales team. You will deploy modern automation and reporting to support the program as appropriate. - Joint Territory Strategy: Partner with Regional Sales Managers (RSM) / Regional Sales Directors (RSD) or Enterprise Account Executives (EAE) / Enterprise Accounts Director to identify high-value target accounts and lead the "account mapping" process, working with partners and affiliates to provide warm introductions into the territory's targeted prospects. - Sales Liaison & Pipeline Advocacy: Bridge the gap between external partners and our internal Direct Sales team. You ensure referrals don't just sit in the CRM—you advocate for them, ensuring RSMs / EAEs follow up and move them through the funnel. You are the internal voice for our partners, working with sales leadership to unblock deals and improve close rates. - Network Recruitment: Use your sales DNA to identify and onboard high-potential new affiliates, selling them on the value of our program and setting them up for immediate contribution and success. Key Skills & Requirements - Sales & Alliances Experience: 5+ years in B2B Sales, Account Management, or Channel Growth. - Master collaborator: Proven track record collaborating successfully with internal alliances and sales teams, as well as partner constituents, to accomplish business objectives. - Strategic Account Mapping: Experience finding overlap between partner and affiliate networks and sales targets. - CRM & Ops Savvy: You aren't just a "people person"—you are comfortable building dashboards and optimizing workflows to remove friction points resulting in making your job (and the partners' jobs) easier and driving results. - High Social Confidence & Influence: Ability to command a room during monthly virtual reviews and hold internal RSMs and EAEs accountable for lead follow-up and CRM documentation to ensure productive monthly “Pulse Meetings” that grow “top of funnel” pipeline and mutual wins. You know how to motivate people you don’t "manage." Why This Role? Instead of just closing individual tickets, you are building a revenue engine. You get the social satisfaction of sales and the strategic satisfaction of working with partners and affiliates to generate pipeline and wins, without the grind of a cold-prospecting role. Performance Metrics (KPIs) - Partner Referral SQOs: Attainment against growing monthly partner referral pipeline generation goals. - Partner Referral ARR: Attainment of referral-generated revenue targets, through your managed partner network. - Quarterly objectives: Attainment of additional quarterly objectives as determined with your manager. Additional Benefits Include: - Comprehensive health, vision, and dental insurance - Employer-paid short- and long-term disability and life insurance - 401(k) with competitive company match - Flexible vacation policy and 11 paid holidays - Home office setup support - Ongoing professional development opportunities Why Dynatron - Join a category-defining leader revolutionizing the automotive service industry - Lead growth in one of our most strategic U.S. markets - Collaborate with a values-driven team that lives by The Dynatron Way: - Urgency. Results. Accountability. Positivity. Success-Driven Excellence.

Role Description The ISP Administrator will be responsible for the following: - Confirm client’s data for input into our Intelligent Service Pricing system. - Enter data in the system to confirm accuracy. - Review completed data for accuracy and identify inconsistencies. - Once data is complete, use the Excel template to formulate reporting for the coach. - Schedule meetings between client and coach, confirm meetings, and reschedule if necessary. - Update CRM with all necessary notes and changes. - Address any administrative task you might be assigned during the workday. Qualifications - 1-2 years office experience - Knowledge of Microsoft Office and G-Suite - Must be organized and able to multi-task - Navigate Google Calendar and scheduling - Ability to execute defined processes - Must be detail-oriented, able to effectively manage time, manage multiple accounts and priorities, and work well in a remote or office environment - Must be comfortable interacting with clients and team members - Must demonstrate an energetic and motivating personality Benefits - Comprehensive health, vision, and dental insurance - Employer-paid disability and life insurance - 401(k) with competitive company match - Flexible vacation policy and 11 paid holidays - Remote-first culture Company Description Dynatron is transforming the automotive service industry with intelligent SaaS solutions that deliver measurable results for thousands of dealership service departments. Our proprietary analytics, automation capabilities, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast, and we’re just getting started.

Client Services | Operations Support Associate Location: Remote (US-Based) About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that deliver measurable results for thousands of dealership service departments. Our proprietary analytics, automation capabilities, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast, and we’re just getting started. The Opportunity The Operations Support Associate will work with automotive dealership Service Managers and other dealership personnel via phone and email on our proprietary reporting software, SugarCRM. This position will directly support, maintain, and develop accounts with high accuracy and timeliness to ensure Dynatron’s products and services help Dynatron achieve its mission. - Complete cases accurately, with clear communication, within the designated KPI time goals - Review and escalate issues with the correct supporting information - Complete assigned maintenance projects - Assist with completing projects by the given deadline as assigned by a Level 3 team member - Daily unassigned op code assignment Qualified Candidates Need: - Professional verbal and written communication skills, the ability to type 30 wpm and be well organized - Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on diverse types of computer programs - 1-2 years dealership service department experience or automotive industry experience preferred, but not required - Ability to multi-task with detail and goal-oriented work methodology - Analytical skills with knowledge of measurement processes - Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision - Strong customer service, verbal and written communication, and interpersonal skills - Ability to adapt to each individual call and handle customer calls efficiently and effectively How you will help: - Develop in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the technical needs and set proper expectations of the customers’ requests - Complete assigned tasks generated from Internal and External Customers with incoming requests, through phone, email, and SugarCRM, within specified goal times. - Complete all requests with high accuracy by gathering enough information using consultative questions to understand the requestors request. - Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner. - Be first line of investigation for issues; document, research and resolve issues using all resources, or re-assign to appropriate person and follow up until resolved - Actively work to increase usage for all existing customers - Follow processes and instructions given verbally or through documentation - Other duties and special projects assigned or approved by Operations Support Manager Benefits Summary - Comprehensive health, vision, and dental insurance - Employer-paid disability and life insurance - 401(k) with competitive company match - Flexible vacation policy and 9 paid holidays - Remote-first culture Compensation - Full-time pay between $18 - $21/hr