Key Accountabilities • Provide support and process requests related to Manulife annuity products, associated systems (VAPS/APV), the Verification of Annuitant (VOA) Program, and the Client Confirmation Program (CCP). • Conduct searches for missing clients, liaising with family members, when necessary, to ensure timely payment delivery or death claim processing. • Respond to inquiries from internal business partners, clients, and advisors via email, phone, or fax. • Assign cases to appropriate queues and specialist teams. • Update back-office systems accurately and in a timely manner. • Conduct periodic system requirement reviews and support system updates through hands-on user testing. • Contribute to departmental projects and special initiatives. • Meet accuracy, quality, and service excellence expectations. • Identify gaps in knowledge databases and recommend updates to documentation and procedures. • Support call centre and service partner teams by providing first-call resolution (FCR) wherever possible. Job Requirements (Knowledge, Skills & Competencies) • Prior administrative experience within a retail investments operational environment. • Strong understanding of annuity and/or structured settlement products (asset). • Experience with Annuity payments systems - VAPS and/or APV (asset). • Strong organizational skills with the ability to manage priorities in a high-volume environment. • Effectively manage multiple, and at times competing, deadlines across a range of operational initiatives. • Effective investigative and problem‑solving skills, with strong resourcefulness. • Flexibility and sound judgment in a dynamic and evolving environment. • Demonstrated ability to foster positive cross‑department relationships. • Strong analytical and decision‑making capabilities. • High attention to detail and accuracy. • Excellent written and verbal communication skills. • Strong collaboration skills and ability to work effectively in a team environment. • Ability to work overtime as required to support business needs. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $51,975.00 CAD - $86,625.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. The Parent Educator will manage, produce, and present parenting webinars and workshops for parents and caregivers of children ages 0-8 years-old, and aid in the creation of resources related to child development and general parenting support. This is a Part Time (average 20 hours a week), Remote position available in the United States, with a strong preference of someone residing in Pacific Standard Time or Mountain Standard Time. Responsibilities: - Develop, produce, and facilitate large and small-scale live and pre-recorded events including workshops and webinars to Bright Horizons parents and caregivers - Research child development topics to support development of family-facing content - Writing and editing parent-facing articles - This position will work with other members of the Education & Development department and may also serve as a contributor on other team and department projects - Facilitate in person and virtual. Some travel may be required for in-person events Required Qualifications: - Bachelor's Degree in related field: family studies, child development, psychology, education, social work - 3 years' experience in developing and facilitating adult learning and training - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position Preferred Qualifications: - Master’s degree in related field: family studies, child development, psychology, education, social work - Experience in child development or early childcare education - Demonstrated public speaking skills in live, in-person, and virtual spaces - Strong writing, editing, and proofreading skills - Basic computer software skills in Microsoft Office applications Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference. Compensation: The hourly rate for this position is between $28.85 – $38.46 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: - Bright Horizons Back-Up Care - Bright Horizons Enhanced Family Supports - 401(k) retirement plan - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family - Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations. Deadline to Apply: This posting is anticipated to remain open until 4/13/2026. Compensation: $28.85 – $38.46 / hour Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations. TASKS: - Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager - Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs - Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager - Medical Client-VA management - Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

• Responsible for all aspects of assigned Request for Proposal (RFP)s and RFIs • Manages the overall proposal process from receipt of RFP/RFI to final delivery • Work with Account Directors and Operational teams (i.e., clinical, bioanalytical, and support services) to refine proposal scope and integrate solutions into complete proposals • Prepare multiple, complex budget tools and associated client grids • Following legal guidelines, complete work order contracts, including Task Matrix, vendor information, and client-specific details based on Master Services Agreement(s) • Support Operations and Finance in the management and reconciliation of both Out of Scope and Final invoicing • Review protocols and other scientific documents to apply appropriate study information to budget tools • Meet proposal deadlines by establishing priorities and target dates for information gathering, writing, reviews, and approvals • Function as a facilitator for the collection of information from various sources • Work with subject matter experts to gather information and customize content • Maintain and update CRM database and internal tracking programs • Select an appropriate pricing structure based on study type and individual client • Modify proposal text and assumptions from templates to customize each client opportunity, including revisions and change orders • Respond to routine and non-routine inquiries in a timely and professional manner • Full understanding of complex Early Phase study designs • Evaluate protocols based on Therapeutic Area, indication, and study design to properly include clinical labs, procedures, equipment, and necessary vendor quotes • Coach and mentor proposal associate(s) relative to function and duties • Analyze and resolve issues independently or with little instruction • Suggests creative solutions to facilitate new formats and procedures for unique client pricing requests • Presents pricing to senior management and communicates all pricing details/background as requested to facilitate approved discounts, rebates, etc. • Detailed knowledge of all core services to map granular detail from Worldwide pricing tools to client grids • Use specialized knowledge of the tasks for all services to extrapolate changes to other services and adjust both proposal text and all pricing to accommodate • Define costing to the client based on experience, review of account notes, and research • Establish specifications for bidding purposes and review vendor budget submissions to ensure compliance and accuracy of vendor quotes, and communicate with vendors as needed • Attend and contribute to RFP and RFI feasibility assessments and strategy calls • Identifies potential barriers or risks for proposal completion and implements dynamic solutions and mitigation strategies • Perform peer Quality Control (QC) according to departmental procedures and guidelines • Perform other duties as assigned.