Duck Creek Technologies logo
Duck Creek Technologies

The intelligent solutions provider defining the future of property and casualty (P&C) and general insurance

EXECUTIVE OPERATIONS ASSOCIATE MANAGER

OperationsOperationsFull TimeRemoteLeadTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

India

Posted

40 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

EXECUTIVE OPERATIONS ASSOCIATE MANAGER

Duck Creek Technologies

Role Description - Manage and prioritize executive office operations for the Managing Director – India and General Manager for APAC countries outside of India with discretion, professionalism, and sound judgment. - Coordinate leadership governance routines, including meeting cadence, agenda planning, action tracking, dependency management, and follow-up reporting. - Maintain initiative trackers, status dashboards, risk logs, and decision records for defined leadership priorities and regional programs. - Support cross-functional program coordination by consolidating updates, identifying risks or blockers, and escalating items requiring leadership attention. - Prepare executive reporting materials that summarize progress, decisions, dependencies, risks, and required actions across leadership initiatives. - Coordinate leadership meetings, business reviews, customer engagements, executive visits, and internal business events. - Support PMO governance for leadership initiatives, organizational programs, and defined strategic projects. - Prepare executive presentations, dashboards, reports, briefing materials, and business summaries for leadership review. - Coordinate with stakeholders across Engineering, Product, Delivery, Human Resources, Finance, Operations, and other functions as required. - Organize leadership town halls, employee engagement initiatives, culture programs, and internal communication activities. - Support internal and external stakeholder coordination, including customer interactions, executive communications, and leadership follow-through. - Coordinate planning and execution of leadership offsites, workshops, organizational meetings, and regional engagement events. - Maintain operating cadence for leadership reviews, governance meetings, recurring updates, and executive decision-support routines. - Manage complex executive calendars across multiple time zones, stakeholder groups, and business priorities. - Coordinate domestic and international travel arrangements, itineraries, expense documentation, and related logistics. - Perform all other duties and activities as required. - Act in accordance with and as a good steward of Duck Creek Technologies’ mission, vision, and core values: - Mission: To empower insurers to reimagine the future of insurance - Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses - Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead Qualifications - Bachelor’s degree in Business Administration, Management, Communications, or a related field, or equivalent relevant experience. - 5+ years of experience supporting senior executives, regional leaders, country leaders, Managing Directors, or comparable leadership roles. - Experience working in global, matrixed organizations with geographically dispersed stakeholders. - Experience supporting executive office operations, leadership coordination, business reviews, or cross-functional operating rhythms. - Experience preparing executive-level presentations, reports, meeting materials, and business summaries. - Experience coordinating organizational initiatives, employee engagement activities, leadership events, or internal communication programs. Requirements - Experience in SaaS, technology, enterprise software, insurance technology, or professional services environments. - Experience supporting GCC, regional, or country leadership teams. - Experience with PMO coordination, governance routines, or leadership initiative tracking. - Master’s degree in Business Administration, Management, Communications, or a related field. Knowledge, Skills, Abilities & Behaviors - Knowledge of executive office operations, leadership cadence management, and business coordination practices. - Knowledge of PMO tracking methods, governance routines, action management, and dependency coordination. - Knowledge of executive communication formats, including presentations, dashboards, reports, briefing notes, and business summaries. - Skill in managing complex calendars, executive priorities, meeting cadence, and time-sensitive deliverables. - Skill in preparing accurate, concise, and professional executive materials. - Skill in coordinating cross-functional stakeholders across multiple business functions and geographies. - Skill in using Microsoft Office Suite, including PowerPoint, Excel, Outlook, Teams, and SharePoint. - Skill in using collaboration and productivity tools such as Confluence, Jira, or similar platforms. - Ability to handle confidential information with discretion, professionalism, and sound judgment. - Ability to identify risks, follow up on actions, and support timely completion of leadership deliverables. - Ability to balance competing priorities and operate effectively across overlapping regional time zones. - Ability to support employee engagement programs, leadership forums, organizational events, and communication activities. - Ability to use AI-assisted productivity tools responsibly to support meeting summaries, presentation development, workflow efficiency, reporting, and communication drafting. - Demonstrates ownership, reliability, attention to detail, and proactive follow-through. - Demonstrates sound judgment when escalating issues, coordinating stakeholders, and supporting executive priorities. Work Environment & Other Requirements - Travel: 0-10% - Special Hours: Work Authorization: Must be legally authorized to work in the country of the job location. - Physical Requirements: Sedentary Work - Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. - Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

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