Distinguished Programs

• Solicit and shepherd new submissions based on program appetite. • Build and manage a new business pipeline through outbound interaction with brokers. • Gather competitor information and market intelligence to identify opportunities for improvements to products and pricing. • Underwrite community association risks by identifying and analyzing risk exposures. • Manage renewals to maximize policy retention including midterm servicing with various carriers and brokers. • Develop relationships with brokers, delivering exceptional experiences with every interaction. • Maintain quality control, compliance, and proper documentation. • Identify opportunities to improve efficiency through process, procedure, and system improvements.

• Lead and oversee the IT General Controls (ITGC) program to ensure SOX compliance across all systems, including control testing, deficiency evaluation, and remediation tracking. • Coordinate and execute on ITGC risk assessments, control documentation, walkthrough, and test activities across access management, change management, and IT operations. • Evaluate control design and operating effectiveness; identify deficiencies, assess risk impact, and partner with technology stakeholders on remediation planning. • Track remediation progress, validate corrective actions, and escalate unresolved risks in accordance with governance expectations. • Serve as the primary liaison with Internal Audit and external auditors, supporting SOX and other external audit requests and ensuring timely, audit-ready deliverables. • Prepare executive reports on control performance, deficiencies, and overall compliance status, while driving continuous improvement and control maturity. • Coordinate with IT stakeholders to obtain evidence, clarify control executions and support remediation activities. • Support the CISO in implementing internal security policies and providing required support to monitor, remediate, and improve the policies and procedures. • Manage security monitoring, incident response coordination, vulnerability management, and access governance activities. • Ensure appropriate security controls are integrated into system development lifecycle (SDLC), cloud deployments, and infrastructure operations. • Develop metrics, dashboards, and executive reporting related to security posture and compliance status. • Collaborate cross-functionally with Infrastructure, Application Development, and Shared Services teams. • Promote security awareness and compliance culture across the organization.

• Handle new business accounts through outbound interaction with various carriers and brokers. • Work collaboratively and communicate effectively with internal sales staff on new business submissions. • Underwrite habitational risks by identifying and analyzing risk exposures, loss frequency and severity against desired coverage. • Develop relationships with both external and internal customers, with the 'customer experience' in mind, and deliver exceptional experiences with every interaction, in all modes of communication. • Provide and create solutions for a broad range of inquiries from brokers and team members. • Adhere to rating rules with proper file documentation. • Navigate our online broker portal to complete tasks and troubleshoot. • Identify opportunities to improve underwriting efficiencies. • Work independently within deadlines while understanding the necessity for communicating and coordinating work efforts with stakeholders. • Obtain and understand market intel and trends. • Handle work with a focus on underwriting profitability.

• Underwrite restaurants risks for primary package and excess/umbrella lines of business. • Analyze and evaluate applicants to ensure proper risk selection. • Negotiate pricing and coverage with brokers. • Rate and quote new and renewal business while adhering to underwriting guidelines and rating rules with proper file documentation. • Underwrite and document all service requests for in-force policies within authority. • Communicate with brokers to obtain information needed to underwrite risks, respond to questions and address issues. • Gather competitor information and marketing intelligence to identify opportunities for improvements to products and pricing. • Participate in other company projects and new initiatives.

• Serves as primary service contact to ensure superior customer experience & manage inbound emails and phone calls to resolve inquiries and troubleshoot. • Provide best in class customer service to internal and external customers, executing follow-through to achieve first contact resolution and improve next call avoidance. • Maintain a knowledge base of general insurance concepts and terms and understand strategy, territory appetite and key agent partners to achieve growth and profitability goals. • Assist in recommendations and enhancements to continually improve the customer experience (workflow, systems, knowledge) to increase efficiency and minimize misdirected calls and emails. • Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, file documentation, handles legal notice requests and inquiries and evaluation of loss control reports. • Updates work management system statuses throughout the cycle of the policy and monitors work in queue & maintain diligent record keeping of disposition of inbound inquiries. • Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment & building report, credibility, and trust. • Demonstrates working knowledge of underwriting systems, workflows, procedures, and compliance rules and underwriting guidelines.

• Own the end-to-end execution and implementation of organizational initiatives, driving project delivery, issues resolution, and achievement of defined outcomes. • Tailor communication and engagement strategies that meet stakeholder needs, ensuring timely and clear information for leaders and project teams. • Build and maintain credibility, trust, and strong relationships across the organization. • Partner leaders to stand up new teams, integrate them into the organization, gain alignment on scope and outcomes, guide product implementation within the enterprise ecosystem. • Drive cross-functional collaboration to resolve issues, manage dependencies and achieve defined outcomes. • Utilize standardized tools and best practices to promote consistency, continuous improvement and efficiency.

• Work with Restaurant/Hotel Primary/Cyber Program Manager and Product Managers to develop and execute a detailed business plan to increase new business submissions and premium across all products. • Engage with current and prospective commercial insurance brokers primarily via phone, email and virtual meetings. • Meet in-person with brokers when appropriate based on current production and growth potential. • Educate brokers on our underwriting appetite. • Pre-qualify/triage new business submissions. • Contribute product enhancement ideas to differentiate our products in the marketplace. • Provide and manage market intel and competitor information. • Coordinate business development activities with internal marketing team. • Contribute ideas for marketing initiatives. • Communicate broker feedback to our Program Management and Underwriting teams. • Collaborate with other internal Sales teams and the Underwriting teams where appropriate for accounts which represent cross-sell opportunities outside of your assigned product portfolio.

Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines, Marine Cargo, Crisis Management, Transactional Risk, Reinsurance and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. We are adding a Senior Inland Marine Underwriter to the team! You will be responsible for underwriting, managing, and growing a profitable Inland Marine portfolio. Accountable for disciplined risk selection, pricing, and coverage analysis across Inland Marine classes with a strong focus in builder’s risk and contractor’s equipment while maintaining rate adequacy and strong loss ratio performance. Partners closely with brokers and internal stakeholders to support new business development, renewals, and overall portfolio optimization within delegated authority and program guidelines. RESPONSIBILITIES - Build, manage, and profitably grow an Inland Marine portfolio, producing $2–3M in annual new business and scaling to $10M in total written premium within five years, with a focus on rate adequacy, portfolio mix, and loss ratio performance. - Underwrite a broad range of Inland Marine classes (including contractor’s equipment, motor truck cargo, installation floater, builders risk, and transportation-related exposures) in accordance with underwriting appetite, authority, filed forms, endorsements, and capacity guidelines. - Evaluate submissions using detailed exposure analysis, TIV/NAV assessment, loss history, CAT aggregation, risk controls, and pricing models to ensure disciplined risk selection and profitability. - Maintain complete underwriting files, including documentation of coverage analysis, pricing rationale, terms and conditions, endorsements, and compliance requirements. - Develop and sustain strong broker relationships through regular contact, pipeline management, stewardship meetings, and market-facing sales initiatives. - Participate in broker presentations, industry events, and targeted sales campaigns to drive submission flow and territory growth. - Monitor book performance metrics (premium, retention, rate change, loss trends) and proactively adjust appetite and strategy as needed. - Travel minimally to moderately based on territory, broker engagement, and account needs. SKILLS & QUALIFICATIONS - Minimum 5+ years of Inland Marine underwriting experience within a commercial or specialty lines environment. - Bachelor’s degree required; equivalent industry experience will be considered. - Demonstrated expertise in coverage analysis, pricing, risk selection, and portfolio management for Inland Marine products. - Strong analytical skills with the ability to assess complex exposures and make sound underwriting decisions within delegated authority. - Excellent written and verbal communication skills, with the ability to negotiate terms and articulate underwriting rationale to brokers and internal stakeholders. - Proven ability to work independently while effectively partnering with cross-functional teams in a production underwriting environment. LOCATION - This is a remote role based anywhere in the United States. COMPENSATION AND PERKS - $160,000 - $180,000 base salary plus yearly cash bonus. Salary commensurate with knowledge, skills, experience, and geographic location. - Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). - Great healthcare coverage including Medical, Vision, and Dental. - 401k with 4% company match. Immediately 100% vested. - Life, disability and supplemental insurance. - Growth and development opportunities. - Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental leave, a commuter account, and a sabbatical every 7 years. CORE VALUES Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our coreWe do not accept unsolicited resumes from external recruiting firms or agencies. Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines.

Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines, Marine Cargo, Crisis Management, Transactional Risk and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. Join our Urban Real Estate program as a Client Services Advocate specializing in Multi-Family, Landlord, Apartment, and Condo insurance for small urban and mixed-use properties. This position is responsible for supporting renewal activities, policy servicing handling including processing transactions such as premium determination, renewal review, endorsement request and claim evaluations, as well as responding to broker inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. The individual is responsible to delight customers every day by providing exceptional, personalized customer service and actively listening to customer issues and questions showing interest, compassion, and empathy for the situation. RESPONSIBILITIES - Serves as primary service contact to ensure superior customer experience & manage inbound emails and phone calls to resolve inquiries and troubleshoot - Provide best in class customer service to internal and external customers, executing follow-through to achieve first contact resolution and improve next call avoidance - Maintain a knowledge base of general insurance concepts and terms and understand strategy, territory appetite and key agent partners to achieve growth and profitability goals. - Assist in recommendations and enhancements to continually improve the customer experience (workflow, systems, knowledge) to increase efficiency and minimize misdirected calls and emails. - Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, file documentation, handles legal notice requests and inquiries and evaluation of loss control reports - Updates work management system statuses throughout the cycle of the policy and monitors work in queue & maintain diligent record keeping of disposition of inbound inquiries - Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment & building report, credibility, and trust. - Demonstrates working knowledge of underwriting systems, workflows, procedures, and compliance rules and underwriting guidelines. SKILLS & QUALIFICATIONS - Minimum of 2 years' experience in a customer service or support role in commercial/personal lines. - Bachelor’s degree or equivalent combination of education and experience. - Property and Casualty insurance license preferred (6 months preparation time permitted). - Strong attention to detail, time management and decision-making skills - Ability to work effectively independently and within a collaborative team-oriented environment using sound judgment in decision-making - Excellent communication skills, both verbal and written, including the ability to listen and then to respond appropriately. Customer Service Oriented! - Promote teamwork and organizational success, while accepting accountability and ownership, celebrating successes, and learning from past mistakes - Must be self-driven, detail-oriented, comfortable in a growing ever-changing organization, and have strong organizational skills including time-management and prioritization. - Some travel may be required sometimes. LOCATION - This is a remote position. COMPENSATION AND PERKS - $45,000 - $55,000 base salary plus bonus. Salary commensurate with knowledge, skills, experience, and geographic location. - Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). - Great healthcare coverage including Medical, Vision, and Dental. - 401k with company match. Immediately 100% vested. - Life, AD&D, Critical Illness, Accident, and Disability (short-term & long-term) insurance. - Growth and development opportunities. - Work-Life Balance and wellness benefits with generous time off policy including PTO and paid holidays, Dependent Care FSA, Healthcare FSA, Virtual Telemedicine, Employee Discount Programs, Paid Parental Leave, HSA, HRA, Commuter/Transit FSA, and a Sabbatical every 7 years. CORE VALUES Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core. We do not accept unsolicited resumes from external recruiting firms or agencies. Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines.

Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines, Marine Cargo, Crisis Management, Transactional Risk and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. Join our Urban Real Estate program as a Client Services Advocate specializing in Multi-Family, Landlord, Apartment, and Condo insurance for small urban and mixed-use properties. This position is responsible for supporting renewal activities, policy servicing handling including processing transactions such as premium determination, renewal review, endorsement request and claim evaluations, as well as responding to broker inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. The individual is responsible to delight customers every day by providing exceptional, personalized customer service and actively listening to customer issues and questions showing interest, compassion, and empathy for the situation. RESPONSIBILITIES - Serves as primary service contact to ensure superior customer experience & manage inbound emails and phone calls to resolve inquiries and troubleshoot - Provide best in class customer service to internal and external customers, executing follow-through to achieve first contact resolution and improve next call avoidance - Maintain a knowledge base of general insurance concepts and terms and understand strategy, territory appetite and key agent partners to achieve growth and profitability goals. - Assist in recommendations and enhancements to continually improve the customer experience (workflow, systems, knowledge) to increase efficiency and minimize misdirected calls and emails. - Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, file documentation, handles legal notice requests and inquiries and evaluation of loss control reports - Updates work management system statuses throughout the cycle of the policy and monitors work in queue & maintain diligent record keeping of disposition of inbound inquiries - Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment & building report, credibility, and trust. - Demonstrates working knowledge of underwriting systems, workflows, procedures, and compliance rules and underwriting guidelines. SKILLS & QUALIFICATIONS - Minimum of 2 years' experience in a customer service or support role in commercial/personal lines. - Bachelor’s degree or equivalent combination of education and experience. - Property and Casualty insurance license preferred (6 months preparation time permitted). - Strong attention to detail, time management and decision-making skills - Ability to work effectively independently and within a collaborative team-oriented environment using sound judgment in decision-making - Excellent communication skills, both verbal and written, including the ability to listen and then to respond appropriately. Customer Service Oriented! - Promote teamwork and organizational success, while accepting accountability and ownership, celebrating successes, and learning from past mistakes - Must be self-driven, detail-oriented, comfortable in a growing ever-changing organization, and have strong organizational skills including time-management and prioritization. - Some travel may be required sometimes. LOCATION - This is a remote position. COMPENSATION AND PERKS - $45,000 - $55,000 base salary plus bonus. Salary commensurate with knowledge, skills, experience, and geographic location. - Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). - Great healthcare coverage including Medical, Vision, and Dental. - 401k with company match. Immediately 100% vested. - Life, AD&D, Critical Illness, Accident, and Disability (short-term & long-term) insurance. - Growth and development opportunities. - Work-Life Balance and wellness benefits with generous time off policy including PTO and paid holidays, Dependent Care FSA, Healthcare FSA, Virtual Telemedicine, Employee Discount Programs, Paid Parental Leave, HSA, HRA, Commuter/Transit FSA, and a Sabbatical every 7 years. CORE VALUES Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core. We do not accept unsolicited resumes from external recruiting firms or agencies. Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines.