We're a National Program Administrator, serving brokers with specialized coverages.
Insurance Client Services Advocate
Location
United States
Posted
101 days ago
Salary
$45K - $55K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Insurance Client Services Advocate
Distinguished Programs
Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines, Marine Cargo, Crisis Management, Transactional Risk and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. Join our Urban Real Estate program as a Client Services Advocate specializing in Multi-Family, Landlord, Apartment, and Condo insurance for small urban and mixed-use properties. This position is responsible for supporting renewal activities, policy servicing handling including processing transactions such as premium determination, renewal review, endorsement request and claim evaluations, as well as responding to broker inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. The individual is responsible to delight customers every day by providing exceptional, personalized customer service and actively listening to customer issues and questions showing interest, compassion, and empathy for the situation. RESPONSIBILITIES - Serves as primary service contact to ensure superior customer experience & manage inbound emails and phone calls to resolve inquiries and troubleshoot - Provide best in class customer service to internal and external customers, executing follow-through to achieve first contact resolution and improve next call avoidance - Maintain a knowledge base of general insurance concepts and terms and understand strategy, territory appetite and key agent partners to achieve growth and profitability goals. - Assist in recommendations and enhancements to continually improve the customer experience (workflow, systems, knowledge) to increase efficiency and minimize misdirected calls and emails. - Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, file documentation, handles legal notice requests and inquiries and evaluation of loss control reports - Updates work management system statuses throughout the cycle of the policy and monitors work in queue & maintain diligent record keeping of disposition of inbound inquiries - Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment & building report, credibility, and trust. - Demonstrates working knowledge of underwriting systems, workflows, procedures, and compliance rules and underwriting guidelines. SKILLS & QUALIFICATIONS - Minimum of 2 years' experience in a customer service or support role in commercial/personal lines. - Bachelor’s degree or equivalent combination of education and experience. - Property and Casualty insurance license preferred (6 months preparation time permitted). - Strong attention to detail, time management and decision-making skills - Ability to work effectively independently and within a collaborative team-oriented environment using sound judgment in decision-making - Excellent communication skills, both verbal and written, including the ability to listen and then to respond appropriately. Customer Service Oriented! - Promote teamwork and organizational success, while accepting accountability and ownership, celebrating successes, and learning from past mistakes - Must be self-driven, detail-oriented, comfortable in a growing ever-changing organization, and have strong organizational skills including time-management and prioritization. - Some travel may be required sometimes. LOCATION - This is a remote position. COMPENSATION AND PERKS - $45,000 - $55,000 base salary plus bonus. Salary commensurate with knowledge, skills, experience, and geographic location. - Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). - Great healthcare coverage including Medical, Vision, and Dental. - 401k with company match. Immediately 100% vested. - Life, AD&D, Critical Illness, Accident, and Disability (short-term & long-term) insurance. - Growth and development opportunities. - Work-Life Balance and wellness benefits with generous time off policy including PTO and paid holidays, Dependent Care FSA, Healthcare FSA, Virtual Telemedicine, Employee Discount Programs, Paid Parental Leave, HSA, HRA, Commuter/Transit FSA, and a Sabbatical every 7 years. CORE VALUES Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core. We do not accept unsolicited resumes from external recruiting firms or agencies. Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines.
Related Guides
Related Categories
Related Job Pages
More Insurance Jobs
BPS / BPO Sr. Sales Exec - Insurance
NTT DATA ServicesNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Role Description We are currently seeking a BPS / BPO Sr. Sales Exec - Insurance to join our team in the United States. You can work remotely as long as you reside in the United States and are able to travel as needed to meet clients. We are seeking a seasoned Business Process Specialty Seller for Insurance with a proven track record of leading and closing large, complex BPO and BPaaS deals. This senior-level sales professional will play a pivotal role in identifying strategic opportunities, building trusted relationships with C-level executives, and positioning transformative business process solutions that drive operational efficiency and business outcomes for our clients. Key Responsibilities - Lead the end-to-end sales cycle for multi-million-dollar BPO deals, from initial engagement through contract closure. - Develop and execute a strategic go-to-market plan in collaboration with practice leaders, industry teams, and alliance partners. - Build strong executive-level relationships with client stakeholders, including CFOs, COOs, and Heads of Operations. - Identify client pain points and position tailored business process transformation solutions, enabled by automation, AI, and industry accelerators. - Collaborate with solution architects, pricing teams, legal, and delivery to structure winning, commercially sound proposals. - Stay current on industry trends, competitive positioning, and emerging technologies relevant to BPO and digital operations. - Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards. Qualifications - 15+ years of experience in BPO / Business Process Services sales with a deep understanding of outsourcing models. - Demonstrated success in selling large, complex, global BPO deals (>$20M TCV) to Insurance clients. - Industry experience in Contact Center preferred. - Expertise in engaging consultatively to solve process challenges related to Insurance (P&C, L&A, Brokerage & Agency). - Strong financial acumen and ability to structure complex deal constructs. - Exceptional executive presence, communication, and relationship-building skills. - Experience working within or selling to Fortune 1000 clients. Preferred Attributes - Ability to bridge business value with enabling technologies such as AI, analytics, and automation. - Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams. - Track record of exceeding sales targets and contributing to revenue growth. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Title: Senior Title Examiner Location: USA, Remote, CA Full time job requisition id JR107580 At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. Job Summary Provides Nationwide title services. Responsible for supporting real estate transactions by searching public records and examining titles for properties to determine legal condition of property title as part of production center, branch office, or member of a title team. Job Responsibilities - Compiles, investigates and examines public and tax records to determine liabilities and legal condition of the title and insurability of the property - Prepares accurate and comprehensive title commitments in accordance with company examining and policy procedures - Understands how own team integrates with related teams to accomplish objectives - Impacts the quality, timeliness and effectiveness of the team through own work - Recognizes and solves atypical problems that occur infrequently - Evaluates and selects solutions from existing precedents or procedures - Communicates and explains complex information, including interdependencies within the team and others - Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency - Individual contributor acting as a resource for less experienced team members; does not have supervisory responsibilities - Performs all other duties as assigned by management Education - High school diploma required; Bachelor’s preferred Experience - Typically requires 5+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. Pay Range & Benefits $45,486.46 - $75,810.77 Annually The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts
Work From Home Insurance Advisor
The Summers AgencyThe Summers Agency is expanding and looking for individuals interested in starting or growing a career in insurance sales.
Remote Insurance Sales Opportunity The Summers Agency is hiring motivated individuals for a fully remote insurance sales role with strong income potential and opportunities for advancement. We provide access to interested prospects, along with training and ongoing support. Your role is to connect with clients, understand their needs, and help them choose appropriate coverage. What You’ll Be Doing: - Speak with individuals who have requested information - Schedule and conduct virtual appointments - Recommend coverage based on client needs - Follow a consistent weekly workflow Highlights: - Work from home - Flexible schedule - Training and mentorship provided - Advancement opportunities available Compensation: - Commission-based - Average $500–$700 per client - First-year income potential: $70,000–$125,000+ Apply today to begin the interview process.
• Identify clients' needs to recommend additional products • Schedule client outreach and follow-up • Present new products and services • Sell products and build long-term client relationships • Manage complex insurance files
