Role Description Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. Why Apply? - Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. - Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. - Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. - Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. - Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications - Genuine desire to help others and make a positive impact on their lives. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Integrity and ethical conduct in all professional dealings. Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Leads the region and/or teams according to the values, ethics and parameters outlined • Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network • Accountable for achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation and other success factors • Proactively supports development of client relationships and attend meetings & reviews as required • In partnership with the Directors, establish and maintain long – term relationships with client at a global strategic level • Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements whilst adhering to broader operational effectiveness goals, including technology requirements • Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region • Works closely with the Clients to assess any concerns on the planned program and associated business objectives • Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement • Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)

• Oversee daily operations of billing, client services, and premium reconciliation team • Monitor performance measures and recommend corrective actions • Manage billing associates, including hiring and performance appraisals • Ensure performance levels are met and recommend action plans • Handle escalated service issues with customers • Proactively improve customer experience and performance by reviewing metrics • Manage multiple projects by assigning resources and implementing schedules • Review control point audits as part of ICFR processes • Identify process improvement opportunities within the department

Role Description The selected candidate will step into the Transformation Lead, P&C Services Europe role during the incumbent’s parental leave. They will work closely with senior stakeholders across Europe and the US, partnering with European and global P&C leaders to understand priorities, secure resources, and deliver organisational design and transformation work aligned with IRC Strategy 100. In this role, they’ll help lead change, strengthen the employee experience, and support a culture of continuous improvement across the full employee life cycle. Their leadership will play a key part in improving our organisational culture, enhancing the services we provide to colleagues, managing our cost base, and building a resilient P&C organisation for the future. Key Working Relationships - Reports to the Director, P&C Partner Services & Transformation and Regional Director, P&C, Europe. - Works closely with P&C Partners, Country P&C Focal Points, and global P&C teams such as Operations, P&C IT, Recruitment, Compensation, Duty of Care, GEDI, or People Development. - Regularly engages with P&C leadership, HQ teams, and Senior Leadership in Europe. Key Accountabilities - Strategic Planning & Organizational Alignment (~20%) - Help turn the global P&C strategy into a clear, actionable plan for Europe and the US. - Work with senior leaders to assess readiness, set priorities, and align resources. - Stay ahead of external trends and workforce changes to shape our future of work approach. - Maintain strategic roadmaps that guide how P&C services evolve for our European teams. - Program & Project Management (~45%) - Lead and deliver transformation and process improvement projects that strengthen employee experience, efficiency, and service quality. Current initiatives include but are not limited to: - Quarterly People Trends Metrics Reports - Manage Europe P&C Calendar and support key milestones - Skillsurvey rollout - Absence, leave, and time tracking rollout - Workday Onboarding enhancement - EU Pay Transparency Directive – monitoring local implementations and finalising our internal framework and operational processes - Exit Survey Redesign - Mapping for Impact – supporting the planning and execution to reconcile identified gaps at each location - Build tools and routines to track KPIs, progress, risks, and impact. - Develop practical project plans and communication approaches to support initiatives across multiple countries. - Provide local expertise to ensure global P&C plans reflect European needs. - Manage program-level risks, dependencies, and issues. - Use project management tools effectively to support planning, delivery, and reporting. - Continuous Improvement (~35%) - Use data and insights to drive transparency, effective decision making, and operational excellence. - Apply internal and external HR best practices to improve processes and outcomes. - Partner closely with P&C teams across Europe to ensure strong execution and alignment. - Promote a culture of learning, innovation, and continuous improvement. Qualifications - Significant senior HR experience with both strategic and hands-on project management responsibilities, ideally in large, complex global organisations. - Minimum 5 years’ experience supporting European HR required; experience supporting US HR preferred. - Experience contributing to organisation-wide change, improving processes, and supporting global P&C transformation in a matrixed environment. - Strong understanding of business transformation, organisation development, process improvement, programme and project management, and change-focused communication and engagement. - A track record of delivering results in fast-moving, evolving environments. Skills & Knowledge - Strong consulting skills with the ability to influence, challenge thinking, and solve problems collaboratively. - Comfortable working across countries and cultures with an inclusive, consultative, and resourceful approach. - Excellent written and spoken English. Compensation - UK: £55,000 - £62,933 - US: $74,987 - $84,960 - Ranges are based on various factors including the labor market, job type, internal equity, and budget. - Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. Professional Standards All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.