- Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

Your mission Welcome to Sungrow! We have an exciting opportunity for you as our new Partner Success Manager for Slovenia and the Balkan region. Curious what this role is about? Let’s dive in: - Build strong and lasting relationships with distributors and installers across Slovenia and the Balkans - Support distribution partners during customer visits and sales opportunities - Execute training programs for installers and distributors on Sungrow solutions and value proposition - Participate in creating and integrating sales and marketing plans for new business initiatives - Act as the voice of the customer, ensuring challenges are resolved promptly - Identify new sales prospects and follow up on leads Your profile Sounds good? To make sure you feel comfortable and successful in this role, it would be great if you bring: - Degree in Electrical Engineering, Electrical & Electronic Engineering, or comparable technical/business studies - Around 2 years of experience in the renewable energy industry - Strong communication and commercial skills, with a proactive “Yes, we can” attitude - Ability to work independently in a dynamic, fast-paced environment - Language skills: Slovenian and English C1; Serbian/Croatian is a strong plus - Proficiency in Microsoft Office; CRM knowledge is a plus - Willingness to travel regularly; otherwise home-office based Why us? Join our Distribution Department, the backbone of Sungrow’s success in Europe! We work closely with partners and installers to bring cutting-edge clean-tech solutions to the market. You’ll be part of a passionate team driving the energy transition forward, with plenty of opportunities to learn, grow, and make an impact.

• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. • Success is measured by net revenue retention and sustained multi-product adoption. • You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

• Mapping and performing outreach activities, including cold calls, emails and LinkedIn messages • Presenting the product to customers, including demonstrations, onboarding and training • Research and study new clients to identify their expected value from the product • Engage with clients through their product journey and ensure an appropriate experience to increase adoption and retention, including regular check-ins • Proactively reactivate churned clients, seek referrals, and find additional projects from the assigned portfolio • Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction • Establish and nurture strong client relationships to enhance loyalty and achieve trusted partner status • Participate in project activities to improve the Customer Success process or introduce new Customer Success initiatives