• Sales of technical plastics within the specified sales territory • Responsibility for leads: You take ownership of leads throughout the entire sales cycle and systematically execute all associated sales process activities • Pipeline management: You build a balanced pipeline of tactical opportunities and strategic engagements • Market research and analysis: You conduct research and gather market data and intelligence to analyze short- and long-term trends • Product life-cycle analyses: You analyze product life cycles and market trends to protect and expand the product’s competitive position • Networking: You establish and maintain close, personal and partnership-based relationships with customers and build a strong network within the sales territory • Trend monitoring: You track and follow the latest trends in the plastics industry to ensure we stay aligned with market developments

• Develop and execute strategy for school district partnerships including MOUs, embedded clinician agreements, and district-wide service contracts • Navigate school procurement, board approvals, and academic calendar constraints • Build relationships with superintendents, student services directors, and state education agencies • Represent Backpack at education conferences and school health forums • Identify and pursue federal, state, and local grant opportunities • Lead grant applications from concept through submission in collaboration with internal teams • Respond to government RFPs and navigate public sector contracting processes • Build relationships with state Medicaid offices, departments of education, and behavioral health authorities • Monitor policy developments that create funding opportunities for school and youth mental health services • Cultivate referral partnerships with government agencies and community-based organizations serving youth and families • Develop partnership frameworks suited to public and nonprofit institutional decision-making • Collaborate with internal teams to ensure public sector commitments are operationally feasible • Partner with clinical, operations, marketing, and finance teams on public sector strategy • Maintain accurate pipeline and grant tracking in CRM • Contribute to market expansion and revenue forecasting for public sector segment

Job Summary Serves as primary contact for top tier Treasury clients providing a positive experience that leads to high satisfaction. Maintains client accounts and serves as the main point of contact in all matters related to daily cash management needs after onboarding. Builds meaningful, long-lasting relationships to move the business forward. Primary focus on customer retention and continuous growth of relationships. Serves as key line of defense for escalations and responds quickly to elevated concerns. Researches and resolves potential product impacts to the use of Treasury solutions and impacts from the vendor or operational failures. Works closely with internal cross-functional partners and external vendors as required. Works hand in hand with Treasury partners to maintain high customer satisfaction levels which extends to lifelong value. Job Duties and Responsibilities - Provides consultative approach to top clients as an extension of the Treasury Management sales team. Greets customers over the phone and establishes a connection. Develops rapport while providing an outstanding personalized customer experience. - Makes outbound calls to clients to build relationships and provide proactive notifications regarding upcoming conversion events, significant changes related to Treasury campaigns or new product offerings. Utilizes analytical skills to ensure next steps are clear and concise for the betterment of the client's course of action. - Executes a full evaluation of the client's current solutions and provides guidance to consider additional services that can add value for the client's needs. Ensures clients understand the solutions, benefits and value. Provides training to clients for full competency on treasury solutions. - Conducts proper analysis and maintenance of accounts for an operational and technical aspect of complex treasury solutions. Provides clear and concise documentation while achieving the highest level of quality care. Regularly meets with other team members to discuss progress and find new ways to improve business. - Partners with sales, support, operations to execute a superior level of support to top Treasury clients. Identifies opportunities to add efficiency and automation to current processes in partnership with the sales team. - Complies with all communications and directives in a timely manner. Communicates with leadership and team members in support of a positive and collaborative team environment. Performs all duties in compliance with policies, processes, regulations and requirements. - Troubleshoot treasury product gaps, errors and issues. Engages product and operations partners as needed. - Escalates urgent matters to management and communicates status in a timely manner to clients and partners. - Participates in special projects to ensure the client experience continues to evolve for profitable long-term clients. - Identifies cross-sell, up-sell and renewal opportunities via referral to sales team to ensure continuous support for growth of client successes and improvement. - Assists clients with inquiries and provides issue resolution in a professional and composed manner. Listens carefully to clients to understand the full scope of the inquiry. - Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. - Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: High school diploma or equivalent. Minimum Experience: Three years of treasury payment services customer service experience, troubleshooting, researching and resolving errors or issues on Treasury platforms including experience building and nurturing relationships with clients and partners, encouraging new and repeat business opportunities. Required Knowledge, Skills, & Abilities: - Knowledge of Treasury Management product and service with emphasis on accelerated payables and receivables - Project management skills to plan, execute and complete a project - Problem-solving skills - Ability to work independently with a clear plan of action to ensure work is prioritized and deadlines are met - Strong interpersonal skills including client relationship development Preferred Knowledge, Skills, & Abilities: - Familiar with electronic file and file formats for more complex Treasury solutions - Bachelor's degree

• Lead end-to-end implementations for large partners and health plans, serving as the primary operational contact during onboarding • Translate client goals into clear project plans, timelines, and deliverables; drive execution across internal and external teams • Oversee technical and operational launch requirements, including eligibility validation, data integration workflows, marketing readiness, and client configuration • Identify risks early, troubleshoot issues, and ensure launches stay on track. • Contribute to continuous improvement by refining implementation processes, tools, and partner playbooks.