Digible provides advanced digital marketing and technology solutions for the multifamily housing industry.
Client Services Manager
Location
Colorado + 1 moreAll locations: Colorado | Worldwide
Posted
1 day ago
Salary
$95K - $125K / year
Seniority
Lead
Job Description
Client Services Manager
Digible, Inc
Role Description The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. You’ll love this job if you: - Thrive on building and leading high-performing teams through mentorship, structure, and accountability - Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth - Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure - Embrace process improvement and love designing scalable, efficient strategies that support rapid growth - Can balance client work with bigger-picture thinking to support department and company-wide initiatives - Are a team player and naturally think “we” instead of “I” - Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact - Are a highly organized individual and pride yourself on keeping track of small details - Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: - Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts - Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback. - Oversee team operations and manage to key performance metrics - Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence - Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. - Work selflessly with other departments to provide the best client experiences - Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. - Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives. How success will be measured: - Retention % on assigned portfolio: ≥96% - Revenue per FTE: TBD - Escalation resolution time: <10 hours - Team engagement score: >7 - Response time SLA: <5 hours - Portfolio Growth Goal: TBD% Qualifications - 6+ years of relevant experience in a customer facing role - 2+ years of digital agency experience - 1 - 3 years of leading high performing teams - Multifamily/Senior Living/Student Housing Experience a strong plus - Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Benefits - Annual Salary of $95k - $125k - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) - 3 weeks of PTO as well as Sick leave, and Bereavement. - 11 paid holidays - 401(k) + 5% employer match - 75% employer paid health benefits, including Medical, Dental, and Vision. - $75/month reimbursement for Physical Wellness - $75/month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Monthly subscription for financial wellness - Dog-Friendly Office - Paid Parental Leave - Company Sponsored Social Events - Company Provided weekly lunches and snacks for in office employees - Employee Development Program
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