Destify

• Conduct in-depth, consultative discovery calls with couples inquiring about destination weddings • Ask thoughtful questions to understand the couple's vision, priorities, budget and guest count • Present 1–3 curated resort and package options tailored to their unique needs • Schedule seamless handoff consultations with our Sales Specialists to drive toward close • Manage and maintain your pipeline of inbound leads • Accurately capture notes, preferences and next steps in our CRM to ensure a smooth transition • Build early trust and excitement that sets the tone for the entire client experience • Meet and exceed weekly and monthly KPIs for discovery calls held and consultations scheduled

• Lead consultative sales meetings with warm, pre-qualified couples ready to choose their resort and package • Develop and present customized wedding package quotes tailored to each couple's vision and budget • Drive all closing activity — follow up relentlessly, create urgency and lock in bookings • Build strong relationships with clients that lead to referrals, upgrades and long-term loyalty • Partner with SDRs to ensure smooth handoffs and a consistent client experience from first touch to booking • Consistently meet and exceed monthly, quarterly and annual sales targets • Maintain accurate and up-to-date pipeline activity in the CRM • Contribute to the growth and culture of an elite, results-driven sales team

• Own Destify’s quality strategy, test automation approach, and release validation process. • Build and maintain automated UI, API, smoke, regression, and integration coverage for our web apps and platform workflows — and use AI-enabled QA tools to generate tests, surface coverage gaps, and keep the suite trustworthy as we scale. • Validate the workflows our customers and internal teams depend on — search, booking, guest management, group travel, HubSpot processes, APIs, and internal tools — covering data accuracy, authentication, error handling, and integration reliability. • Partner with Product, Design, and Engineering so requirements and acceptance criteria are testable before development starts, and translate Jira stories into automated and semi-automated validation paths. • Move quality upstream instead of relying on late-stage manual checks. • Identify, reproduce, and document defects in Jira with clear steps, impact, and evidence — backed by reproduction scripts and failing tests — and keep QA standards, regression coverage, and release checklists current in Confluence. • Support release readiness through staging validation, production smoke testing, UAT support, and post-release monitoring.

• Updating SOPs and maintaining processing instructions. • Setting up new vendors and maintaining vendor documentation. • HBSI Audits & Payments: Auditing HBSI invoices and issuing the related COGS supplier payments. • Admin Review Supplier Payments in CRM that were missed by the script run. • Processing overhead payment requests. • AP Aging Management: Maintaining timely payments with our vendors under agreed-upon terms. • Credit Card Limit Management: Adjusting Brex credit card limits when needed. • Supplier Comps/Refunds Management and Tracking: Tracking down and reconciling vendor, refunds, and comps for all Suppliers (negative payments on the supplier side in CRM). • Room-related - Supplier comps • Room-related - Supplier refunds • Enter any missing Supplier Refunds in the CRM that were issued by the supplier on an invoice. • Review the accounting in a room whenever in a room before exiting the room. • Support & Tickets: Monitoring and answering accounting-related tickets and tasks from GX. • Updating AP scorecards in L10 Meetings • Failed ALG CRM auto payments: Updating accounting payments for failed. • Month-end AP Reconciliations for each vendor to ensure payments are not missed. • Maintain a timely monthly room locking schedule for the previous (could be two months) traveled month. Depending on when supplier comps come in. • Filing annual 1099s • Cross-train as backup for the AR and Staff position when on vacation.

• Own and manage inbound social leads from first touch through qualification and handoff • Manage lead activity within HubSpot CRM • Maintain pipeline hygiene, lead stages, notes, and next steps • Ensure clean handoff into Sales once leads convert into deals • Manage inbound conversations across Instagram, Facebook, TikTok, Pinterest, and messaging channels • Qualify leads through natural conversation • Identify timing, destination interest, guest count, and planning readiness • Build trust quickly and create momentum toward next steps • Make outbound calls to warm inbound leads • Follow up through SMS and social messaging • Ensure fast response times across channels • Identify opportunities within social platforms and communities • Monitor engagement and conversations that may signal planning intent • Share recurring customer questions, objections, and themes with Marketing

• Design Strategy & Evidence-Based Discovery • User Friction Identification: Partner with Product and Engineering to analyze data and identify specific friction points within traveler flows. • Evidence-Based Approval: Accountable for the 'Validation Rate.' Ensure no design moves to production without sufficient user testing or data-backed confidence. • Quality Stewardship: Serve as the final point of sign-off for design outputs, ensuring every iteration meets brand standards and functional excellence. • AI-Augmented Engineering Delivery • Rapid Prototyping & Iteration: Use AI to shorten the gap between a problem and a testable solution. • Active Delivery Participation: Provide real-time UI/UX guidance in standups and refinements. • Design System Governance: Lead adoption of the Design System, preventing pattern fragmentation. • Cross-Functional Alignment • Brand & Intent Alignment: Coordinate with Marketing to ensure a seamless experience from the first ad to the product landing.

• Own and evolve the core architecture of our platforms • Define and guide the strategy for our cloud environments • Own the design and governance of data systems • Design and evolve automated pipelines for code deployment • Serve as the technical voice during product ideation • Partner with Engineering Manager to manage technical debt

• Conducting consultative sales calls developing quotes • Building relationships with potential clients through inbound lead sources (no cold calling) • Proactively closing leads • Consistently meeting and exceeding sales targets • Contributing to the development and growth of our elite sales team

• Own the quarterly eNPS process, moving beyond simple reporting to present and execute real strategies that improve team health and retention. • Lead the end-to-end planning of our company outings and annual retreat. • Oversee the coordination of travel and lodging for quarterly team meetings. • Polish the onboarding and offboarding process to remove friction and ensure a high-level experience. • Move us away from stale check-ins and toward a modern, data-driven review cycle that prioritizes timeliness and actual career development. • Partner with our outsourced IT team to coordinate equipment logistics and manage essential access, including employee logins and LastPass. • Mentor and manage our internal HR and recruiting team, setting the bar for speed and accuracy. • Act as a strategic right-hand to our department leaders, helping them navigate team dynamics, workload, and professional growth. • Map individual and team performance metrics directly to company revenue and profitability. • Oversee payroll, benefits, and multi-state tax compliance, while analyzing labor costs to keep us on track with our targets. • Lead our recruitment function to bring in elite talent while significantly reducing the time it takes to hire. • Optimize the screening process so senior leaders only spend time with the highest-quality candidates. • Create a recruitment brand that attracts A-Players who are motivated by high-performance cultures.

• Build and maintain automations and integrations in HubSpot and n8n based on specifications provided using Custom Code or Workflow Actions to handle logic that native nodes cannot. • Build and maintain custom UI extensions using HubSpot’s new Developer Platform. • Provide documentation on solutions you build • Assist the TPM in investigating and resolving escalated support tickets. • Provide assistance in quality assurance, testing, and debugging when requested. • Work with team members to understand and build in the eco-system • Participate in Meetings or Team Activities when required