Deputy

• Own the end-to-end strategy and roadmap for US enterprise product priorities. • Lead product ownership of strategic US enterprise programs — the initiatives that set new patterns for how Deputy delivers for our largest customers. • Embed across squads as the senior US product partner — close enough to give meaningful input, senior enough that it carries weight. • Convert regulatory changes, customer feedback, competitive moves, and partner dynamics into clear product implications, routed to the right squads at the right time. • Partner with Sales, CS, and Solutions as the definitive internal voice on what we can do today, should commit to, and belongs on the roadmap — especially for enterprise deals and renewals. • Own product integrity for the US enterprise surface — when something doesn't behave the way an enterprise customer expects, you find the root cause and decide the fix. • 90 days: Fully ramped. Working relationships with every squad's PM. Named internal contact for US enterprise and market questions. • 6 months: Shipped meaningful improvements for US enterprise customers. Influenced product decisions across multiple squads. Strategic enterprise programs tracking on time and on budget. • 12 months: A funded US enterprise product roadmap through the next fiscal year. Recognised across the org as the cross-functional decision-maker on US product questions and as someone who's lifted the PMs around you.

• Serve as a trusted advisor and coach to leaders and people managers across our Go-To-Market (GTM) organisation • Partner closely with senior stakeholders to align people strategies with business objectives • Coach and support managers in applying performance frameworks, leveraging AI-enabled tools to drive accountability and growth • Lead and support key people programs, including engagement survey action planning, organisational design, internal mobility, and succession planning • Provide day-to-day People Partner support including coaching, employee relations, performance management, and policy guidance • Collaborate with People team counterparts to deliver and embed global people initiatives • Own and drive initiatives across the employee lifecycle—from onboarding to offboarding—ensuring consistency and alignment with Deputy’s values • Analyze people data and trends to inform decisions and recommend actions that improve engagement and performance • Partner with leadership on organisational planning, change management, hiring strategies, and team effectiveness • Champion inclusion, trust, and belonging through thoughtful program delivery and role modelling • Identify opportunities to automate manual HR processes and contribute to the implementation of AI-powered solutions • Design and optimise prompts for generative AI tools used within HR workflows, ensuring accuracy, efficiency, and compliance

• Engage with multiple customers in SMB to build a stronger partnership between their business and Deputy • Own the relationship with key decision makers to drive primarily expansion and upsell conversations • Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities • Drive higher levels of adoption for customers who are underutilising the Deputy solution • Maintain a thorough understanding of a customer’s business needs • Generate and manage a sales funnel of expansion opportunities and work closely with legal, sales and marketing on commercial aspects of partnerships where needed • Be proactive about flagging customer risk, issues and threats • Maintain knowledge of trends in workforce management, and time & attendance industry • Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures

Role Description As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross-functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities - Build product adoption through 1 to many proactive touchpoints to customers that drive engagement, including but not limited to: - Webinars focused on feature adoption and best practices - Email campaigns that target key customer segments - Engaging video content - And many more creative ideas that you will help create and launch - Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback - Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment - Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform - Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem - Collaborate on key internal projects that evolve the Customer Success function to better meet our customers' needs Qualifications - 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. - Experience managing and driving success at scale for a large portfolio of customers - Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes - An ability to understand client objectives and think strategically/creatively on ways to achieve them - Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle - Excellent written and verbal communication skills across all levels in a business, particularly a strong telephone presence and web presentation skills are essential - Strong technical aptitude, excellent computer skills, and passion for technology - Previous use of Salesforce or similar CRM system - Enjoys working in a fast-paced, ever-changing startup environment - Ability to travel as needed Benefits - Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station - Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) - Work from home stipend to help you get set up and succeed from home - Benefit from our employee pension matching programme - Access private health and dental insurance - Take paid parental leave to support you and your family - Enjoy additional leave days — including study assistance, celebration days and volunteering - 25 days’ holiday plus bank holidays - Feel secure with our income protection scheme for long-term absence due to illness or injury - Get involved with our global working groups; designed for collaboration, belonging and connection - Connect over weekly office lunches, social gatherings and industry events

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Implementation Consultant you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll be an integral part of our expanding team and will regularly consult with local engineers and architects to align on project delivery. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement. The right candidate should have good overall technical acumen, confidence in managing large datasets and be an excellent communicator that relishes delivering results and hitting timelines. Customer focus is a must, you’ll need to be organised and driven by solving problems. - Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers - Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process - Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders - Define and communicate project plans with clearly defined timelines and deliverables - Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements - Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines - Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance - Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health - Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success - Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support Qualifications - 3+ Years of professional experience in delivery, implementation, or project management - Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams - Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives - History of establishing and meeting work schedules with limited time frames and under tight deadlines - Ability to understand and relate to both technical and non-technical project team members - Experience with enterprise SaaS applications - Strong independent judgement and customer service abilities - Excellent organisational, documentation, and prioritisation capabilities - Proven skills in decision-making, analytical and problem-solving Benefits - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!) - Own a piece of Deputy via our Employee Share Ownership Plan (ESOP) - Take paid parental leave to support you and your family - Stay protected with Group Salary Continuance Insurance - Access support through our Employee Assistance Program - Enjoy additional leave days — including study assistance, celebration days and volunteering - Join our global working groups focused on collaboration, belonging and connection - Get creative at our annual Hackathons - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly motivated and experienced Partner Delivery Operations Lead to drive the successful global scaling of our implementation partner ecosystem. This is a critical, high-impact individual contributor role responsible for the entire partner lifecycle, from initial onboarding and enablement to ensuring operational excellence, profitability, and exceptional customer (and partner) satisfaction across our professional services engagements. - Design, implement, and manage a structured, repeatable process for partner onboarding, certification, and ongoing training for implementation teams globally. - Develop and refine standardized operational workflows, tools, and playbooks to ensure consistent, high-quality service delivery across all global partners. - Define, track, and report on key performance indicators (KPIs) related to partner utilization, project delivery timeliness, quality, and adherence to established operational standards. - Serve as the first point of contact and primary escalation path for operational and delivery issues that arise within partner-led projects, driving rapid and effective resolution. - Work with finance and leadership to model, track, and optimize the Partner P&L, ensuring the program is a profitable and sustainable revenue stream for both the company and our partners. - Manage partner resource agreements, tracking utilization, rate cards, and payment terms to ensure financial compliance and efficiency. - Build and maintain strong, trust-based relationships with key contacts and leadership within our global partner organizations. - Implement mechanisms to regularly gather feedback on partner-led project delivery quality and track Partner CSAT and end-customer satisfaction scores, driving continuous improvement initiatives. - Conduct regular operational reviews and quality checks of partner delivery to ensure all engagements meet our rigorous standards for quality and customer experience. Qualifications - 5+ years of experience in Partner Operations, Professional Services Operations, or Alliances Management within a B2B SaaS company. - Proven track record of successfully building, scaling, and managing profitable global partner programs focused on professional/implementation services. - Deep understanding of Professional Services P&L drivers, utilization metrics, and financial modeling for partner-led engagements. - Exceptional skills in process design, optimization, and documentation, with a focus on achieving operational scale and consistency. - Experience in a non-reporting management or leadership capacity (e.g., managing partner resources, project teams, or matrix organizations) is a strong plus. - Excellent communication, negotiation, and conflict resolution skills, capable of managing high-stakes escalations and driving consensus across diverse stakeholders. - Familiarity with standard PSA (Professional Services Automation) and CRM systems (e.g., Salesforce). - Bachelor’s degree in Business, Finance, or a related field. - Workforce Management experience is a big plus. Requirements - You thrive in an ambiguous, fast-paced environment and possess a strong bias for action. - You are not afraid to roll up your sleeves to handle an operational task or complex escalation. - You view profitability and operational efficiency not just as metrics, but as fundamental principles for sustainable growth and a healthy partner ecosystem. Benefits - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!) - Own a piece of Deputy via our Employee Share Ownership Plan (ESOP) - Take paid parental leave to support you and your family - Stay protected with Group Salary Continuance Insurance - Access support through our Employee Assistance Program - Enjoy additional leave days — including study assistance, celebration days and volunteering - Join our global working groups focused on collaboration, belonging and connection - Get creative at our annual Hackathons - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-energy, agile Australia-based Growth Marketing Manager to spearhead our digital acquisition efforts across the US and Australia. This is a pivotal role for a rising star who thrives in high-growth scale-up environments. You are a "digital native" who views marketing as a technical challenge to be solved through data, AI, and constant iteration. Your primary mandate is to engineer a scalable inbound lead engine. While our Demand Generation team focuses on integrated campaign strategy and field events, you will own the technical traffic levers. You are obsessed with lead sources and attribution, ensuring that every dollar spent on digital acquisition is optimised for the highest possible ROI. Responsibilities - Own and scale the AU & US inbound acquisition engine - Build always-on programs designed to scale effectively across brand, demand gen, bottom of funnel and expansion campaigns. - Hands-on management of Growth channels - Lead execution across Google Ads, LinkedIn, and other Social platforms. Optimising search, demand gen, and media ecosystems to amplify our message and maximise pipeline impact. - Deploy AI agents/sophisticated automation into campaign workflows - Implement automation across bidding, budgets, creative testing, and audience optimisation to improve the scalability and effectiveness of campaigns. - Engineer tracking and attribution infrastructure - Own lead source, conversion tracking, and attribution accuracy. Ensure that we are tracking both short-term and long-term benefits of marketing. - Drive experimentation at speed - Run structured testing across creative, landing environments, and channel mix - scaling what works quickly. - Maximising value - Build relationships with media owners/platforms and negotiate access to additional value, ad credits and access to Beta products. - Build a future focused Growth function - Integrate platforms, streamline workflows, and build scalable acquisition infrastructure to ensure Deputy has an industry leading Growth Function. - Partner cross-functionally - Work with Design & Content, Sales, and RevOps to improve lead quality, funnel performance, and revenue outcomes. Share learning with other markets. Qualifications - 4–6 years in Growth or Performance Marketing at an agency or in an in-house function working on campaigns targeting SMBs. (Experience in SaaS, Workforce Management, Fintech, or HRTech experience is a major plus). - Hands-on experience with Google Ads, LinkedIn Campaign Manager, and experimentation tools (Optimizely/VWO). Ideally strong working knowledge of other martech platforms like Marketo & Salesforce. - You don't just report data; you find the "why." - SQL knowledge or advanced BI dashboarding (Tableau/Looker) is highly regarded. - You have the ability to write compelling, commercially-focused copy to hook prospects, and also are able to brief creative teams to take ad assets up a level. - Deep understanding of the AU/US SME and Enterprise landscape. - First-principles thinker. - Systems builder, not just a “copy and paste” task executor. Energised by the future of AI-driven marketing. Benefits - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!) - Own a piece of Deputy via our Employee Share Ownership Plan (ESOP) - Take paid parental leave to support you and your family - Stay protected with Group Salary Continuance Insurance - Access support through our Employee Assistance Program - Enjoy additional leave days — including study assistance, celebration days and volunteering - Join our global working groups focused on collaboration, belonging and connection - Get creative at our annual Hackathons - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Implementation Consultant - Payroll, you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement. Responsibilities - Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers. - Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process. - Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence. - Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders. - Define and communicate project plans with clearly defined timelines and deliverables. - Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements. - Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines. - Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance. - Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health. - Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success. - Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support. Qualifications - Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams. - Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives. - Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines. - Ability to understand and relate to both technical and non-technical project team members. - Experience with enterprise SaaS applications. - 6+ Years of professional experience in delivery, implementation, or project management with at least 3 of those as a payroll implementation specialist. Benefits - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!). - Own a piece of Deputy via our Employee Share Ownership Plan (ESOP). - Take paid parental leave to support you and your family. - Stay protected with Group Salary Continuance Insurance. - Access support through our Employee Assistance Program. - Enjoy additional leave days — including study assistance, celebration days and volunteering. - Join our global working groups focused on collaboration, belonging and connection. - Get creative at our annual Hackathons. - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

Role Description At Deputy, our mission is to simplify shift work and create thriving workplaces. Data is at the heart of how we achieve this, powering everything from product innovation to exceptional customer experiences. We are looking for a Principal Data Engineer to be the technical cornerstone of our data team, leading the charge in building a scalable and reliable data platform that will support our next phase of growth. This is a foundational, strategic role. You will have the autonomy to shape our data architecture, champion engineering best practices, and set the technical vision for how we use data across the company. This role is a perfect blend of hands-on technical leadership and strategic influence, where you will not only build powerful data systems but also mentor a talented team and partner with leaders across the business. Responsibilities - Architect and Evolve Our Core Data Platform - Own the technical vision and roadmap for our data platform. - Design, implement, and refine a robust data lakehouse architecture (e.g., Medallion) using Databricks and Delta Lake. - Develop and maintain resilient, reusable patterns for ingesting data from diverse sources. - Lead the implementation of core data modelling principles (e.g., Kimball dimensional modelling). - Use tools like Unity Catalog to establish a comprehensive data governance framework. - Develop strategies for monitoring, optimising, and forecasting Databricks and cloud expenditure. - Champion Engineering Excellence and Best Practice - Implement and advocate for automated CI/CD pipelines (e.g., using GitHub Actions). - Champion a Git-first culture for all data transformation code. - Implement comprehensive, automated data quality testing at every stage of our pipelines. - Establish thorough monitoring, logging, and alerting for all data pipelines. - Be a Strategic Partner Across the Business - Collaborate with leaders in Product, Engineering, Sales, finance, and Customer Success. - Advise analysts, data scientists, and stakeholders on leveraging the data platform. - Serve as the go-to expert on our data architecture. - Lead, Mentor, and Elevate Our Data Team - Actively mentor data analysts and engineers through pair programming and code reviews. - Lead initiatives like a 'data guild' for knowledge sharing. - Partner with data leadership to define career progression pathways. Qualifications - Mastery of data architecture principles and data modelling frameworks. - Strong software engineering mindset with experience in CI/CD for data. - Exceptional communication and stakeholder management skills. - Genuine passion for leadership and mentorship. Requirements - Tech Stack: Dbt, Databricks, Unity Catalog, Terraform, AWS (Redshift, Dynamo db, API gateway, Cloud Watch, Lambda, Streaming with Kinesis/Firehose, Glue, Bedrock). - Languages required: advanced SQL, Python. Benefits - Flexible remote-first work policy with a work-from-home stipend. - Employee Share Ownership Plan (ESOP). - Paid parental leave. - Group Salary Continuance Insurance. - Employee Assistance Program. - Additional leave days including study assistance, celebration days, and volunteering. - Global working groups focused on collaboration, belonging, and connection. - Annual Hackathons. - Novated leasing for electric vehicles, internet reimbursement, and more.