Datassential

Role Description The DevOps Team lead reports to the Sr. Director, DevOps & IT. It is a hands-on technical lead position with no direct people-management responsibilities. The position is responsible for building and maintaining the infrastructure that powers Datassential’s applications and data platforms. We focus on automation, reliability, and scalability to ensure our systems remain secure, efficient, and resilient. Our goal is to provide a strong, stable foundation that allows our engineering teams to deliver high-quality products quickly and reliably. - Build, manage, and enhance automated CI/CD pipelines on Buildkite and AWS and GCP-based infrastructure. - Implement and manage cloud infrastructure using Terraform. - Collaborate closely with development teams to understand requirements and troubleshoot application and infrastructure issues. - Own uptime management and platform observability. - Partner with other senior engineers on design, architecture, implementation, and security. - Help organize the team's day-to-day operations. - Own the health of our Jira boards. - Represent DevOps in stakeholder meetings. - Champion best practices and contribute to architectural direction. Qualifications - 8–12 years of experience in DevOps. - Extensive hands-on experience managing AWS cloud infrastructure (GCP exposure is a plus). - Expert-level proficiency with Infrastructure as Code (Terraform). - Strong experience with modern CI/CD pipeline tooling — Buildkite preferred. - Comfortable deploying and managing containerized workloads on AWS ECS. - Solid Linux administration skills. - Experienced with secure networking concepts. - Hands-on experience with monitoring and observability platforms. - Demonstrated experience coordinating technical work across a team. Requirements - Experience with security and compliance tools (Snyk, SonarCloud, Intruder.io, Vanta). - Experience managing AWS IAM and familiarity with JumpCloud. - Experience integrating Atlassian tools into CI/CD workflows. - Experience supporting ML workloads and MLOps pipelines. - Hands-on experience with AI developer tools. - Previous experience using AWS Serverless services. - Working knowledge of Kubernetes. Benefits - Competitive salary plus eligibility for a performance-linked annual bonus plan. - Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan. - Paid parental leave. - 401K with dollar-for-dollar company match up to 5%. - Unlimited PTO, recharge days, and Christmas through New Year break. - 100% business travel reimbursement. - Wellness Reimbursement or HQ Gym access. - Remote stipend for 100% remote roles.

Title: Director of Strategic Planning Location: United States Job Description: Who We Are: Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively. Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone. What We Need: We’re looking for a Director of Strategic Planning who will work with the EVP Strategy & Transformation and the Executive Leadership Team to establish and drive strategic priorities for every 12 month period, and lead other quarterly projects and priorities. What You Will Do: - Manage, coordinate, and execute high-value / cross-functional initiatives and projects such as go-to-market strategy, EMEA expansion, etc. - Facilitate due diligence and acquisition integration for M&A - See patterns and trends out of seemingly disparate data points to provide insight and recommendations to improve the organization’s effectiveness - Act as an internal consultant to identify pain points and drive areas of operational improvement within our teams - Coordinate and drive effective cadence of functional operating meetings including Town Halls, Quarterly Business Reviews, etc. - Advise key stakeholders on the communication strategy across our global teams as it pertains to our team goals and plans - Leverage internal partners both formally and informally to glean organizational insights; taking action where necessary to get ahead of issues - Prepare written reports, communications, and other materials required by the Exec Team and the Board - Champion the adoption of AI tools and workflows across Datassential, identifying high-impact opportunities to automate, accelerate, and elevate the quality of our work - Use AI workflows to process more signals faster, so your judgment operates on a richer picture, exercising your judgment to know where models fall short; own and action business intelligence and competitive intelligence to keep the team oriented and ahead of shifts Who You Are: - You are willing to take on almost any project and drive it to success, whether or not you've done it before. - You know how to run a meeting, keep things moving, and get the outcome required, whether or not the EVP is there. - You can build strong relationships with people at all levels of the company. - You Know the numbers and details cold and will make it your mission to make sure everyone else does too. - You have a positive attitude and take feedback well and you can figure out what to do when there isn't a lot of direction, and still deliver an amazing result. - You're amazing with the numbers, and you also don't mind being asked to write or present. What You Bring: - 4-year college degree (BA/BS); MBA a plus, equivalent job experience will be considered - 3-5+ years of experience in program management, strategic planning, consulting, or product innovation - Experience with in-depth data analytics and the ability to create a business case for stakeholders - Prior experience managing complex cross-functional projects, programs or portfolios in a strategic or product context is required - Outstanding project management, planning, organization and time management skills - Our Table Welcomes All. We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity. Compensation: The base salary range for this role is $145,000-$175,000 in addition to an annual performance based bonus. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. US Benefits: - Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan - Paid parental leave - 401K with dollar-for-dollar company match up to 5% - Unlimited PTO, recharge days, and Christmas through New Year break - Wellness Reimbursement or HQ Gym access - Employee stipend

Role Description Working as an independent contractor, the Newswriter will support Datassential’s News content offering by helping to produce and refine unique news and insights that leverage Datassential’s product suite. - Produce clean and succinct news articles that meet the needs of various client personas on a daily basis. - Generate story ideas and draft copy for publication for clients. - Identify and leverage opportunities to mine compelling insights from Datassential’s unique, proprietary research and analytics tools. - Collaborate closely and productively with Datassential’s Publications/Content Team and other internal groups. - Develop subject matter expertise in the food and beverage industry and maintain real-time awareness of industry news topics. - Assist in leveraging automation to streamline editorial workflows. Qualifications - At least some news writing or editing experience, preferably in a real-time, business-to-business, and/or industry-focused publishing environment. - Demonstrated ability to produce and refine data-driven storytelling. - Track record of developing subject-matter expertise in new areas rapidly. - Comfortable collaborating in a cross-functional manner in a fast-paced, dynamic work environment. - Experience or interest in leveraging automation technologies (NLG, NLP, LLMs, etc.) to drive efficiency and create value in editorial processes. Requirements - This is an independent contractor (freelance) position. - Candidates are expected to have the basic equipment and services (computer, internet access) necessary to complete the responsibilities of the position. - Payment for services is negotiable, depending on qualifications and experience, and is remitted on a monthly basis. - This position is targeted for the Philippines, but applications from other countries/regions are welcome depending upon experience. Benefits - Embrace diversity of both background and thought. - Foster an inclusive environment that extends an open landscape of opportunities to everyone. - Operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity.

Role Description We need a customer success professional to own a portfolio of a mix of strategic and mid-market customers across the full lifecycle, serving as their primary point of contact and trusted advisor. You’ll drive adoption and value using data-driven insights, monitor health and proactively manage risk, collaborate cross-functionally to resolve issues and advocate for customer needs, deliver targeted product education, and keep customer activity and outcomes well-documented while helping to improve and scale our Customer Experience processes. Qualifications - Strong customer lifecycle management experience with B2B/strategic and mid-market accounts, acting as a trusted advisor and primary point of contact - Highly data-driven, using health metrics and usage insights to guide decisions and prioritize actions - Effective cross-functional collaborator with Product, Support, and Sales, advocating clearly for customer needs - Excellent communicator who can deliver product education, best practices, and strategic guidance - Comfortable working in customer success tools to track activity, health, and outcomes - Process-improvement mindset focused on building scalable, repeatable customer success programs Requirements - 2–5 years of experience in Customer Success - Deep food and beverage industry knowledge combined with market research, insights, or data analytics background - Strong organization, timely communication, and relationship-building skills - Ability to translate customer goals into measurable outcomes - Comfortable working with data, metrics, and customer health indicators - Experience with Customer Success and CRM platforms (e.g., ChurnZero, Totango, etc.) - Proven ability to manage multiple priorities in a fast-paced environment Nice to have - SaaS or B2B technology experience - Experience supporting strategic and/or mid-market customers - Experience working cross-functionally with Account Management, Product, and Support teams Benefits - Salary range for this role is a base salary between $90,000-$110,000 plus an annual performance linked bonus. - Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Company Description Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.

Who We Are: Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world's largest food and beverage brands to develop, market, and sell their products more effectively. Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential's table, there's room for everyone. What We Need: As a Senior Engineer, you'll be the technical heartbeat of our most strategic customer relationships. You won't just hand customers documentation and wish them luck—you'll embed yourself in their workflows, understand their data and automation needs at a deep level, and architect the integrations that unlock the full power of Datassential's platform. This role is equal parts engineer and trusted advisor. You'll work side by side with food manufacturers, distributors, operators, and enterprise accounts to design, build, and optimize integrations that connect Datassential's intelligence into their existing tools and AI-powered product ecosystems. When a customer's workflow changes, you evolve with them. You'll also serve as a critical feedback loop between customers and Datassential's product and engineering teams—surfacing patterns, gaps, and opportunities that shape the future of our platform. Who You Are: You are a technically exceptional, customer-obsessed engineer who sits at the intersection of product and partnership. You bring: - Strong proficiency in Python and JavaScript/TypeScript software languages. - Hands-on experience building and consuming REST APIs, webhooks, and streaming data interfaces. - Experience with Applied AI, MCP (Model Context Protocol) and/or A2A (Agent-to-Agent) integration patterns. - Experience designing integration architectures across heterogeneous enterprise environments (CRMs, ERPs, data warehouses, AI platforms) - Comfort working with JSON, data transformation, authentication protocols (OAuth 2.0, API keys, JWT), and cloud infrastructure - Ability to write scripts, lightweight automation, and configuration tooling that customers can maintain themselves - Genuine passion for customer success—you feel ownership over whether integrations actually work, not just whether they were set up - Ability to communicate complex technical concepts clearly to both engineering teams and non-technical business stakeholders - Strong project management instincts: you can juggle multiple customer engagements simultaneously without dropping the ball - A consultative mindset—you ask good questions, listen carefully, and design solutions around real customer needs rather than assumptions - Comfort presenting technical architectures and leading discovery conversations at the VP and C-suite level when needed What You Will Do: - Partner with enterprise customers during onboarding and beyond to understand their technical environments, data workflows, and automation goals - Design and implement end-to-end integration solutions using Datassential's MCP, A2A, and REST API infrastructure - Help customers connect Datassential's F&B intelligence into their internal platforms, CRMs, data pipelines, AI agents, and enterprise tools - Write clean, well-documented integration code, scripts, and configuration resources to accelerate customer time-to-value - Lead technical discovery sessions, integration workshops, and architecture reviews with customer engineering and data teams - Proactively identify integration bottlenecks and performance issues—and fix them before customers notice - Develop reusable integration templates, playbooks, and guides that help scale deployment across the customer base - Collaborate closely with Datassential's Product and Engineering teams to translate customer needs into platform improvements - Act as a technical escalation point for complex integration issues, working through solutions end-to-end with customers - Track customer integration health, usage patterns, and expansion opportunities alongside the Account Management team - Travel to customer sites as needed to lead onboarding sessions, integration workshops, and executive reviews—building the kind of trust that only comes from being in the room What You Bring: - Strong software engineering skills in frontend and backend. - Familiarity with AI agent orchestration frameworks or enterprise AI tooling - Experience contributing to developer documentation, SDKs, or integration guides - Prior experience as a Forward Deployed Engineer or similar role at a SaaS company is a plus - Experience in the food and beverage, restaurant tech, or CPG industry is a plus Compensation & Eligibility: This role is open to candidates currently residing in and authorized to work in the United States. Final offer will be determined by several factors including experience, skills, interview performance, location etc. Salary base range for this role will be $165,000 – $185,000 USD/year. US Benefits - Competitive salary plus eligibility for a performance-linked annual bonus plan. - Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan - Paid parental leave - 401K with dollar-for-dollar company match up to 5% - Unlimited PTO, recharge days, and Christmas through New Year break - 100% business travel reimbursement - Wellness Reimbursement or HQ Gym access - Remote stipend for 100% remote roles. Our Table Welcomes All. We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact careers@datassential.com. Datassential is an equal opportunity and E-Verify employer

Who We Are: Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively. Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients. Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone. What You Will Do: - We’re looking for a Director of Strategic Planning who will work with the EVP Strategy & Transformation and the Executive Leadership Team to establish and drive strategic priorities for every 12 month period, and lead other quarterly projects and priorities. - Manage, coordinate, and execute high-value / cross-functional initiatives and projects such as go-to-market strategy, EMEA expansion, etc. - Facilitate due diligence and acquisition integration for M&A - See patterns and trends out of seemingly disparate data points to provide insight and recommendations to improve the organization’s effectiveness - Act as an internal consultant to identify pain points and drive areas of operational improvement within our teams - Coordinate and drive effective cadence of functional operating meetings including Town Halls, Quarterly Business Reviews, etc. - Advise key stakeholders on the communication strategy across our global teams as it pertains to our team goals and plans - Leverage internal partners both formally and informally to glean organizational insights; taking action where necessary to get ahead of issues - Prepare written reports, communications, and other materials required by the Exec Team and the Board What You Bring: - 4-year college degree (BA/BS); MBA a plus, equivalent job experience will be considered - 3-5+ years of experience in program management, strategic planning, consulting, product innovation, or product marketing - Experience with in-depth data analytics and the ability to create a business case for stakeholders - Prior experience managing complex cross-functional projects, programs or portfolios in a strategic or product context is required - Outstanding project management, planning, organization and time management skills - Are willing to take on almost any project and drive it to success, whether or not you’ve done it before - You know how to run a meeting, keep things moving, and get the outcome required, whether or not the EVP is there - Can build strong relationships with people at all levels of the company - Know the numbers and details cold. And will make it your mission to make sure everyone else does too - Have a positive attitude and take feedback well. Figure out what to do when there isn’t a lot of direction, and still deliver an amazing result - You’re amazing with the numbers, and you also don’t mind being asked to write or present Our Table Welcomes All. We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity. US Benefits: - Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan - Paid parental leave - 401K with dollar-for-dollar company match up to 5% - Unlimited PTO, recharge days, and Christmas through New Year break - Wellness Reimbursement or HQ Gym access - Employee stipend If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact careers@datassential.com. Datassential is an E-Verify employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a customer-focused Solutions Enablement Manager to help existing clients implement and operationalize Datassential’s data services within their own systems. This team provides data and custom UI services that help clients operationalize Datassential’s data within their own systems and workflows. - Work directly with existing customers to understand how they want to use Datassential data. - Determine the best way to deliver and integrate data into customer processes. - Guide data service initiatives such as CRM matching, data integrations, and Snowflake connections. - Ensure customers understand the value of these services and how they support their goals. - Partner closely with Customer Success and internal technical teams to scope enablement initiatives and define project goals. - Collaborate with Project Coordinators who manage the operational execution and delivery of the work. Qualifications - Comfortable leading client conversations and guiding discussions with both business and technical stakeholders. - Experienced working with CRM systems, data integrations, or cloud data platforms. - Familiar with how companies operationalize data inside tools like CRM systems, internal analytics platforms, or cloud data environments. - Curious about how companies use data and excited to help customers get more value from it. - A strong communicator who can explain technical ideas in a way that makes sense to different audiences. - Organized and proactive, able to manage multiple customer initiatives and keep stakeholders aligned. - A collaborative partner who enjoys working cross-functionally with Customer Success, Product, and technical teams. - A problem solver who likes figuring out the best path forward for customers. - Focused on outcomes and committed to helping customers successfully adopt Datassential’s data services. Requirements - 3–5 years of experience in a client-facing role such as customer success, implementation, technical account management, or data operations. - Experience working with CRM systems, data integrations, or analytics/data platforms. - Strong communication skills and ability to translate technical concepts for non-technical audiences. - Highly organized and able to manage multiple projects or initiatives simultaneously. - Proficiency in Microsoft Office (Excel, PowerPoint, Word). Benefits - Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan. - Paid parental leave. - 401K with dollar-for-dollar company match up to 5%. - Unlimited PTO, recharge days, and Christmas through New Year break. - Wellness Reimbursement or HQ Gym access. - Employee stipend. Compensation & Eligibility - This role is open to candidates currently residing in and authorized to work in either the United States or Canada. - USA: Salary base range for this role will be $75,000 – $85,000 USD. - Canada: Salary base range for this role will be $85,000-$95,000 CAD. - Actual compensation will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. - This role is eligible for an annual performance-based bonus of 8% of your base salary. Our Table Welcomes All We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity. Datassential is an equal opportunity employer. We do not require "Canadian experience" for any role.