Role Description We are seeking a motivated and detail-oriented individual to join our dynamic S.MPLE Department as an Advisor focused on Agent Onboarding. This position plays a key role in welcoming new agents to the SERHANT. ecosystem, guiding them through onboarding, and ensuring early adoption of tools and services that lead to long-term success. - Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience. - Lead weekly group onboarding sessions for new agent cohorts. - Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance. - Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones. - Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues. - Support faster agent proficiency by encouraging early and effective adoption of key tools and systems. - Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations. - Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities. - Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support. - Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds. - Deliver outstanding customer service to create a welcoming and empowering experience for new agents. - Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks. - Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process. Qualifications - 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus. - Experience leading small groups or training sessions in a remote environment. - Strong communication skills with the ability to clearly explain systems and processes. - Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment. - Strong organizational skills with a proactive mindset and attention to detail. - Comfortable managing multiple agent relationships and follow-ups concurrently. - Experience working remotely and independently while remaining highly collaborative. - Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5P to support SERHANT. markets. Skills - Empathetic, people-first communicator who builds trust easily. - Organized and responsive, with a natural ability to multitask. - Confident presenter who can lead group sessions with clarity and high-energy. - Strong sense of accountability and a desire to continuously improve. - Excited by technology and process improvement, particularly in a fast-moving startup-like environment. Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. The national base pay range for this position within the United States is $70,000.00 USD. Your Location This position is remote eligible. The role may include occasional work at a SERHANT. office or attendance at offsites, as agreed to with your manager. While the position is remote eligible, you must live within the United States. Hiring Statement SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Recruiting Fraud Notice Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to prompt you to pay a fee for services related to recruitment or training. SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process. Visa Sponsorship Notice Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.

Role Description At Auvik the #1 rule of the Auvik Way is to Wow our Customers! The Customer Success team is the forefront of how we do this. You’ll be part of an all-star team that is focused on working with their customers to help them realize the full value of their Auvik services. With the support of tools and automation, you’ll manage a large volume of accounts of varying sizes. Leveraging your analytical and communication skills, you’ll deliver a best-in-class customer success experience through both digital touchpoints and direct customer interactions. Your focus will be on ensuring Auvik consistently delivers value that aligns with our customers' business outcomes. You’ll be responsible for driving product adoption and retention in our long tail customer base. As a Digital Customer Success Manager, you will be responsible for managing 1,500+ accounts using a variety of engagement strategies. Every day you will focus on: - Monitoring customer usage data, health indicators, and growth opportunities using CRM tools (such as Totango, SFDC), BI tools, and other systems, translating these insights into actionable execution strategies. - Actioning engagement strategies based on product adoption and usage. - Responding to customer escalations by connecting and assisting customers when they reach out to Auvik. - Educating customers on the value that Auvik can provide to their company. - Collaborating with the team to achieve retention targets by increasing usage and promoting the adoption of products. - Capturing and understanding customer feedback, ensuring it reaches the appropriate teams within the organization. - Assessing and documenting suggestions for new or improved product functionality based on customer feedback, and communicating these to the right team for potential implementation. Qualifications - 2+ years experience in working with B2B software in client-facing roles (Account management, customer success or business development), building and demonstrating business value. - Experience handling large volume of customers or experience with digital customer success strategies. - Strong conceptual aptitude and ability to learn quickly. - Self-starter with excellent organizational skills and motivated to achieve results. - Understands the importance of data hygiene. - A people person, with a friendly and positive manner. - Good analytical and problem-solving skills. - Grace under pressure. - Commitment to continuous improvement, self-development, and lifelong learning. - Thrives in a remote environment. Requirements - Experience with Managed Service Provider business structure / past experience working with B2B enterprises. - Knowledge of IT infrastructure operations or IT service provider business concepts. - Knowledge of Salesforce. - Knowledge of Zendesk. - Knowledge of Slack. - Knowledge of BI Tools. Benefits - Comprehensive health and dental benefits plan. - Wellness spending account. - GRSP matching program. - Flexible paid time off. - Paid parental leave program. - Remote working subsidies. Company Description Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide. Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas’ Fastest Growing Companies list. We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well.

• Act as the primary point of contact for implementation partners, ensuring the partner has the necessary resources and both technical and functional support. • Own regular partner status calls to discuss partner project delivery status and delivery concerns. • Build and maintain strong relationships with partners to drive success of OneStream implementations and partner success. • Serve as a co-liaison with Partner Alliances between partners and internal teams (Support, Remote Consulting, Partner Enablement, Engineering, Customer Success), focusing on creating value for the partner by guiding them to appropriate teams and processes when needed. • Monitor and support partner led implementations to ensure adherence to project delivery and partner success. • Enable and engage partners with functional information, new features, and solution content. • Identify opportunities to improve partner processes and develop strategies to improve efficiency.

Teach assigned courses in Economics, utilizing professional expertise to enhance curriculum effectiveness. Maintain high academic standards, provide timely feedback to students, and establish strong faculty-student relationships to support learning...