Daikin Comfort

• Supports order execution, operational coordination, and customer support activities • Ensures order fulfillment and plans for future inventory needs • Analyzes data from shipping and delivery processes to find issues • Conducts regular margin analysis to ensure accurate pricing

• Responsible for directing and developing teams that oversee relationships with key commercial clients to achieve sales and revenue targets • Work with national customers to understand their needs and create customized solutions, negotiate contracts and price, and provide ongoing support • Coordinate resources and ensure commercial customer needs are met • Sales efforts to achieve budgetary goals, meeting monthly booking goals and hotel revenue guidelines for the assigned Market Segment • Solicit new and existing accounts to meet/exceed goals through telephone solicitation, outside sales calls, site inspections and written communication • Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings

• Establish and cultivate relationships with mid-size and large national account client executive management teams and purchasing decision-makers. • Ensure high customer satisfaction, facilitating positive long-term relationships with high potential for continued business and revenue growth with customers. • Utilize business acumen in order to understand the customer's business for each of the assigned accounts; provide industry input in order to develop the company’s value proposition. • Effectively communicate with the entire internal account team to meet and exceed customer’s expectations. • Participate in sales forecasting and planning to ensure effective market planning and continued revenue stream, negotiate client contracts, build project cost models and execute direct business development programs. • Lead the development of each assigned strategic account plan and strategy coordinating with the appropriate division resources (i.e., sales directors, operational support personnel, executive sponsor, and knowledge experts). • Implement the strategic account plan and associated action plans ensuring that the Director of National Accounts is continually informed of progress and account status. • Conduct, at a minimum, quarterly Strategic Account Reviews for all key accounts along with one annual team strategy meeting. • Oversee and evaluate market research and adjust marketing strategy to meet changing market and competitive conditions. • Provide information on current and future pursuits and pipeline across assigned accounts as required to the associated leadership teams. • Forecast and track growth against the established baseline and account plan. • Monitor industry and economic trends, competitor products, sales and marketing activities. • Provide market intelligence on product research and development. • Develop and recommends product positioning and pricing strategy to earn new business. • Performs other tasks as assigned

• Develop and deliver technical training programs for contractors and branch teams focused on refrigerant recovery, handling, storage, and reclaim best practices • Serve as a subject matter expert on EPA regulations (e.g., Section 608), A2L refrigerant transition (R32, R454B), and compliance requirements • Translate refrigerant recovery and reclaim strategies into field-level execution playbooks that drive adoption and consistency • Partner with Sales and Operations to position refrigerant recovery and reclaim as a contractor profitability lever, including cost avoidance and efficiency gains • Support development and rollout of reclaim programs, including contractor engagement, incentive structures, and vendor coordination • Analyze refrigerant usage, recovery rates, and reclaim participation to identify performance gaps and improvement opportunities • Provide field feedback to influence pricing strategies, product positioning, and refrigerant portfolio decisions • Support branch and contractor readiness for regulatory changes and compliance audits, ensuring alignment with company policies • Collaborate with internal teams (EPO, Sales, Operations, Supply Chain) to drive process improvements that simplify recovery and increase participation rates • Assist in the creation of training materials, SOPs, digital tools, and field communications to scale best practices • Participate in pilot programs and innovation initiatives to enhance refrigerant lifecycle management and circular economy efforts

• Help achieve annual sales goals and expand market share within the region. • Determine sales and technical training needs for the Rep Sales Engineers and execute the plan to deliver those needs. • Develop, track, and maintain direct and non-direct local relationships with key accounts, mechanical contractors, trade bodies, local authorities and government organizations. • Monitor Rep targets on a weekly basis and communicate results to regional sales leadership. • Develop remedial action plans to meet or exceed customer development and sales targets.

• Grow the region exponentially through consultation and education of distributor’s principles, senior staff, marketing and sales staff. • Meet with distributor principles and their management team along with their customers, new dealers, and sales team to promote company products and services. • Approve distributor pricing rebates levels and program requests. • Resolve market conflict between the different distribution channels that are in shared territories while growing overall market share. • Travel and work trade shows, open houses, and other promotions as needed. • Provide support to distribution to reach plan goals.

• Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers. • Target and sign-up Dealers within assigned territory including A Plus Dealers. • Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs, and discounts. • Maintain and improve sales revenue and gross margin. • Maintain an accurate call history within the CRM system. • Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory. • As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis. • Be the channel expert on the features, benefits, product performance, and design guidelines for products sold. • Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc. • Periodically reach out to customers to determine satisfaction with the organization, products, and services. • Monitor competitive activity and trends within territory.

• Grow the region exponentially through consultation and education of distributor’s principles, senior staff, marketing and sales staff • Meet with distributor principles and their management team along with their customers, new dealers, and sales team to promote company products and services • Approve distributor pricing rebates levels and program requests • Resolve market conflict between the different distribution channels that are in shared territories while growing overall market share • Travel and work trade shows, open houses, and other promotions as needed • Provide support to distribution to reach plan goals • Conduct meetings with customers, new dealers, and sales team to promote company products and services including building relationships internally and externally • Liaison between Distributor and Daikin, communicating with departments to ensure concerns and problems are solved immediately • Conduct distributor visits as required • Assist in planning and forecasting • Work with Distributor principals in establishing criteria and potential locations for expansion • Select, train, supervise and evaluate District Sales Managers and Inside Sales Engineers • Work with DSMs on training assessment and scheduling required courses • Assign and manage accounts among Districts • Responsible for actively working with District Sales Managers on sales plans, target accounts, key projects and distributor planning including joint calls • Ensure that DSMs keep up-to-date on all activity within the region • Develop, implement, track, and report on regional sales growth plan based on programs, target account opportunities, project tracking and distribution planning • Manage pricing including understanding the pricing dynamics in the assigned market • Collect competitive price sheets on a continual basis to ensure we are well priced in the marketplace • Track distributor calls and issues in CRM • Perform additional projects/duties to support ongoing business needs.

• Support all aspects of Experience Cloud administration, including feature management, data governance, and product optimization. • Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements. • Responsible for accurate, robust documentation of user requirements and acceptance criteria in Jira user stories. • Manage data governance within frameworks and protocols to maintain data integrity and security. Conduct regular audits and assessments. • Lead cross-functional teams in reengineering and optimizing end-to-end business processes. • Own planning, setup and facilitation of all user acceptance testing prior to production release. • Proficient with Agile and able to adapt agile methodologies into a hybrid product lifecycle development process. • Serve as the first level of support for user issues.

• Identify, contract and develop relationships with new customers that use textile fiberglass and our duct products • Maintain relationships with existing fiberglass and duct accounts to determine ways to grow their business with Quietflex • Report and confer with the VP of Sales and Marketing on sales activity • Support all activities of the marketing and sales departments • Provide new and current customers with product information including pricing, delivery, inventory and/or backorder availability • Help minimize shipping costs through strategic planning and market knowledge • Travel to customers to develop our market position • Work with operations to help maximize customer satisfaction with our products • Conduct market research to develop niche segments for our fiberglass • Enhance marketing materials, including website maintenance for fiberglass and the duct segment of our business • Contact customers to follow up on orders, service, and delivery • Offer additional products for sale • Participate in additional projects to support ongoing business needs