This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description An exciting and unique opportunity to join a high growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client’s payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly. Qualifications - Ability to handle multiple implementations at one time - Average company size exposure: up to 50-250 people - Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, custom reports, taxation, data extraction and manipulation, file uploads - Excellent attention to detail, time management, organization and prioritization skills - Proficiency in Microsoft Office Suite (Outlook, Word, Excel) - Excellent project management skills - Strong sense of ownership and results oriented - Strategic thinker with ability to understand and communicate client requirements and find corresponding solutions - Troubleshooting and problem-solving experience - Ability to handle escalations with minimal to no supervision - Experience managing simultaneous projects with 3rd party vendors Requirements - 1+ year(s) of experience in payroll/HCM - 1+ year(s) of experience in payroll implementation - Experience with HealthCare Industry and Unions Essential Duties and Responsibilities - Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld - Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed (i.e., resource coordination) - Conduct/compose launch calls/emails setting proper client expectations - Comprehensive analysis ensuring completion and accuracy of submitted new client data - Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws - Schedule and confirm follow-up calls, client training, the first process and check dates - Enter new client information in the system according to documented procedures - Collect, enter and balance previous year-to-date payroll and employee information - Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc. - Support client training on software ensuring comprehension of applicable features, as needed - Offer client support for first few payrolls ensuring client comfort level with the process - Oversee transition to client service which includes hand-off email/call with client and CSR - Collaborate and support teammates maintaining a positive work relationship - Participate in special projects and department initiatives as requested - Maintains strict confidentiality of sensitive client data - Attend annual Implementation bootcamp in person

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location: US Remote (East Coast preferred) We regret that we are unable to provide work visa sponsorship at this time. Cutover provides enterprise technology operations teams with an AI-powered SaaS solution that automates and streamlines complex processes with intelligent runbooks. The Cutover solution enables teams to respond to incidents quickly, recover from IT outages, and manage cloud migrations with precision and efficiency. Cutover is used in many of the world's largest financial institutions to support their critical technology operations, including 5 out of the top 6 largest asset managers and 3 out of the top 5 US banks. What does this role mean to us? The Implementation Manager (IM) acts as the active onboarding orchestrator for all new Cutover customers, ensuring structured, predictable, and high-quality onboarding experiences. This is a customer-facing role that partners directly with customers throughout onboarding to drive alignment, clarity, and momentum. The OM raises the bar on onboarding standards, drives delivery governance, and ensures customers progress efficiently from implementation to their defined value realization moment within six months. The OM is accountable for the onboarding plans of all new Cutover customers, managing multiple customers concurrently. They provide cross-workstream oversight across Customers, AE, CSM, and Delivery teams to proactively identify risks, misalignment, and execution gaps throughout onboarding. The OM ensures issues are surfaced early and escalated through defined governance forums in line with our methodology, maintaining transparency, accountability, and forward momentum. While AEs and CSMs own the overall customer relationship, the OM owns the onboarding plan, governance structure, and execution oversight. The role counsels and supports onboarding teams and customers alike, driving clarity on progress, blockers, resourcing, decision-making, and next steps to ensure successful, timely onboarding outcomes. What will you be doing as our Implementation Manager? Operationalize Onboarding & Reporting - Define onboarding governance models and delivery standards - Establish and manage timelines, milestones, and dependencies in onboarding plan - Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria - Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution - Track progress across all active onboardings and maintain end-to-end visibility - Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership Escalations & Communication - Identify delivery risks, delays, or misalignment early across customers and Cutover teams - Drive accountability with customers and Cutover teams to meet onboarding commitments - Ensure blockers are clearly documented, owned, and resolved - Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk - Facilitate clear, proactive communication to keep onboarding on track with customers Onboarding Policy & Continuous Improvement - Own onboarding policies, playbooks, and standards at Cutover - Continuously evaluate onboarding performance, effectiveness, and customer outcomes - Identify recurring gaps or inefficiencies and drive improvement to onboarding processes - Raise onboarding maturity and consistency across teams Success Measures - On-time, on-scope onboarding delivery - Increase onboarding success - Improved customer readiness and adoption at handoff to between cross functional teams - Increased consistency and predictability across customer onboarding - Measurable improvements in onboarding efficiency and quality What we’d like you to bring to the table… - Strong program or project management background - Experience managing multiple complex, cross-functional implementations - Proven ability to drive accountability without direct authority - Comfortable with executive-level communication and escalation - Process-oriented mindset with a passion for continuous improvement - Previous tech operations experience The good stuff… - We're excited to offer Share Options as part of our compensation package. - 20 days of PTO per year + public holidays, and we want you to take all of them! - 3 volunteer days to use for any charitable/voluntary cause you would like. - A top-tier private health insurance package. - 401k contribution plan - Work from home stipends - A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you. - If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of. - Employee Referral Scheme. - Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target compensation package: $135,000-145,000 + bonus The final offer may vary from the target compensation package, taking into consideration factors such as your experience level and skill set. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover. Diversity Statement - Empowering Our Teams We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community. If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status. 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• Drive successful implementations for Construction-specific accounts • Manage up to 25 implementations simultaneously • Deliver advanced training, consulting, and implementation services • Perform "Discovery" consultations to uncover customer needs • Develop detailed proposal documentation • Deliver on-site training as a professional technical representative • Support customer success through technical product implementation

• Lead and provide hands‑on support for a team of 4–5 Implementation Engineers • Serve as the senior technical resource for complex customer concerns • Mentor, coach, and grow team members while delegating work effectively • Define and validate infrastructure requirements for facilities • Collaborate across IT, Operations, Facilities, and Field leadership • Develop, refine, and enforce guidelines, documentation standards, and quality assurance measures • Build positive relationships across the organization • Maintain comprehensive documentation • Participate in hiring, onboarding, and training of new team members • Support performance management activities • Conduct regular one‑on‑one meetings • Oversee hardware inventory forecasting • Manage and coordinate activities of third‑party contractors and partners • Collaborate with peer teams