Crypto.com

• Act as the primary Product Manager for the Predictions Exchange, ensuring the technology platform meets the needs of our global B2B and B2C markets. • Take full end-to-end ownership of product delivery, moving projects from conceptualization and requirement gathering to shipping and post-launch optimization. • Work closely with a large team of engineers to prioritize the backlog and ensure technical requirements align with business goals. • Collaborate with leadership to streamline the product development process. • Ensure the Predictions Exchange continues to scale as the backbone of our operations.

• Primary responsibility includes but not limited to, • User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. • Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. • Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. • Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. • Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.

• Primary responsibility includes but not limited to, • User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. • Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. • Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. • Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. • Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.

• Lead end-to-end project management, from ideation to execution, ensuring timely delivery of high-quality creative assets. • Develop and maintain creative project timelines, setting clear goals and expectations for all stakeholders. • Collaborate with channel managers to establish the creative analysis process and KPI adherence. • Collaborate with Creative, Acquisitions, CRM, Partnerships and other Growth teams to align projects with strategic goals. • Implement project tracking and reporting mechanisms to improve team efficiency. • Maintain a healthy roster of external vendors while managing communication with them. • Be the gatekeeper. Manage creative resources efficiently and effectively. • Maintain project documentation and file management. • Collaborate with global teams across different time zones when required.

• Lead end-to-end project management, from ideation to execution, ensuring timely delivery of high-quality creative assets. • Develop and maintain creative project timelines, setting clear goals and expectations for all stakeholders. • Collaborate with channel managers to establish the creative analysis process and KPI adherence. • Collaborate with Creative, Acquisitions, CRM, Partnerships and other Growth teams to align projects with strategic goals. • Implement project tracking and reporting mechanisms to improve team efficiency. • Maintain a healthy roster of external vendors while managing communication with them. • Be the gatekeeper. Manage creative resources efficiently and effectively. • Maintain project documentation and file management. • Collaborate with global teams across different time zones when required.

• Lead end-to-end project management, from ideation to execution, ensuring timely delivery of high-quality creative assets. • Develop and maintain creative project timelines, setting clear goals and expectations for all stakeholders. • Collaborate with channel managers to establish the creative analysis process and KPI adherence. • Collaborate with Creative, Acquisitions, CRM, Partnerships and other Growth teams to align projects with strategic goals. • Implement project tracking and reporting mechanisms to improve team efficiency. • Maintain a healthy roster of external vendors while managing communication with them. • Be the gatekeeper. Manage creative resources efficiently and effectively. • Maintain project documentation and file management. • Collaborate with global teams across different time zones when required.

• Lead end-to-end project management, from ideation to execution, ensuring timely delivery of high-quality creative assets. • Develop and maintain creative project timelines, setting clear goals and expectations for all stakeholders. • Collaborate with channel managers to establish the creative analysis process and KPI adherence. • Collaborate with Creative, Acquisitions, CRM, Partnerships and other Growth teams to align projects with strategic goals. • Implement project tracking and reporting mechanisms to improve team efficiency. • Maintain a healthy roster of external vendors while managing communication with them. • Be the gatekeeper. Manage creative resources efficiently and effectively. • Maintain project documentation and file management. • Collaborate with global teams across different time zones when required.

• Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure. • Environment Management: Oversee pre-production and staging environments to ensure seamless delivery. • Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface. • Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes. • Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting. • Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.

• Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure. • Environment Management: Oversee pre-production and staging environments to ensure seamless delivery. • Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface. • Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes. • Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting. • Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.

• Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure. • Environment Management: Oversee pre-production and staging environments to ensure seamless delivery. • Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface. • Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes. • Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting. • Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.