Role Description The Associate Quality Assurance (QA) Engineer performs manual testing, assists in automation testing, and helps maintain test cases in Qase. Under guidance from more experienced QA team members, this role executes test plans, documents results, logs defects, and learns to troubleshoot issues across Linux and Windows systems, while developing knowledge of the company’s software applications and integrated systems. QA Engineers must be comfortable shifting focus quickly to meet changing priorities and requirements and may also perform targeted QA in production environments to verify file changes or review configuration work prior to client delivery. This position requires attention to detail, curiosity, and the ability to work collaboratively in a remote environment. Most testing focuses on the company’s client‑facing web GUI, which integrates phone, video visitation, and other service management functions. The role also includes testing other internal and external GUIs, as well as standalone phone and video visitation. Out‑of‑cycle features and fixes may require rapid testing and deployment. Other duties may be assigned as determined by the needs of the business. - Execute predefined manual test cases for the client-facing web GUI, including integrated and standalone phone, video visitation, and TTY/VRS systems, while reviewing logs (Linux CLI: grep, tail, log parsing) and monitoring for errors. - Perform testing for standalone phone, video visitation, TTY/VRS, and other internal/external GUIs that may be deployed outside the standard monthly release cycle, with corresponding log and metrics review. - Maintain and update Qase test cases, execute test runs, and log new defects. - Contribute to test automation by running automated test suites and assisting in creating or maintaining Python/Playwright scripts, with log and metrics review during test execution. - Perform targeted QA checks in production environments, such as verifying file changes or reviewing configuration work before client delivery. - Other duties as assigned in support of quality assurance activities. Qualifications - Preferred Bachelor’s degree from four-year college or university; or up to one (1) year related experience and/or training; or equivalent combination of education and experience. - Entry level, including internships, industry-recognized QA bootcamps, or academic projects. Focus on learning processes, tools, and applying QA fundamentals. - Basic understanding of software testing concepts and defect tracking. - Familiarity with Linux and Windows operating systems and command line interface (CLI). - Proficiency in, or ability and willingness to quickly learn, Python, Playwright, Qase, GitLab, API testing using Postman, and other QA tools. - Familiarity with relational database concepts and ability to perform basic queries using CLI or tools like DBeaver. - Professional, concise verbal and written communication. - Effective collaboration and teamwork in a remote setting. - Problem-solving and critical thinking. - Ability to read and follow technical documentation. - Strong attention to detail and organizational skills. - Initiative and commitment to technical self-development. - Curiosity and drive to learn new tools, techniques, and processes as the QA environment evolves. - Commitment to quality and accuracy. - Flexibility to adjust focus as priorities and requirements change. - Ability to work independently while recognizing when to seek guidance, asking clear and well-researched questions after investigating potential solutions. Benefits - Medical w/prescription coverage - Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. - Dental - Vision - Basic Life and Basic Accidental Death and Dismemberment Insurance - Short Term Disability - Long Term Disability - Voluntary benefits that can be selected to create the right package for you - Paid time off - Company Match for the 401(k) Retirement Savings Plan - DailyPay providing you immediate access to earned wages

• Partner with Data Operations and Governance to identify high-value opportunities for AI and automation across data delivery and data quality workflows. • Build small, self-contained, plug-and-play solutions — prompts, low-code workflows, scripts, and lightweight agents — that deliver incremental efficiency without standing up large models or heavy systems. • Translate governance rules, definitions, and taxonomies into prompt and automation logic that produces accurate, consistent output. • Prototype rapidly, measure operational impact, and iterate solutions based on real results and validator feedback. • Deploy solutions into production data operations and support adoption, monitoring, and handoff. • Recognize when a need exceeds what a contained solution can deliver, and serve as the conduit to larger-scale deployment by helping define clear, actionable requirements for engineering and platform teams. • Maintain prompt libraries, automation assets, and documentation with clear versioning. • Track solution performance against scale, efficiency, accuracy, and consistency targets and report on the gains realized. • Stay current on AI and automation techniques and responsible-AI practices, and share them across teams.

Role Description We are hiring our first AI Automation Engineer to design, build, and scale AI-powered workflows and agents across the company. This role is hands-on and impact driven. You will partner with Product, Engineering, GTM, and Internal Operations to turn real operational problems into reliable, production-ready automations used every day, while also advising teams on how AI can be applied effectively in their domain. Your work will be visible in how teams operate, how fast we move, and how smart our processes become. Success will be measured in hours saved, error reduction, and higher throughput across the business. The role reports to the VP of Engineering and operates with a high degree of autonomy. - Deliver AI-powered workflows and agents with clear owners and measurable impact, such as hours saved, error reduction, and throughput gains. - Identify and prioritize high-value automation opportunities, shaping them into scoped use cases with expected efficiency outcomes. - Set up, own, and continuously evolve the company AI toolchain to drive AI automations, workflows, and agents. - Help define and maintain the practical operating model for AI workflows across the company, including how they are requested, approved, documented, secured, monitored, and maintained. - Enable teams to use modern AI tools through short, practical sessions, driving measurable adoption and satisfaction. - Build fast AI-powered prototypes, evolve successful pilots into stable production workflows, and ensure reliability and cost efficiency. - Maintain reusable prompts, templates, and components that accelerate future automation work and improve time-to-delivery. - Monitor usage and performance through lightweight dashboards, driving continuous improvement based on real-world results. Qualifications - Have an engineering foundation with hands-on experience building automations or integrations, along with solid debugging and testing practices. - Bring applied AI fluency, with practical experience building production-oriented LLM workflows, RAG architectures, prompt and context engineering, evaluation frameworks, security guardrails, and workflow automation. - Communicate clearly and in a friendly way, able to explain complex ideas simply and collaborate across the company. - Have an outcome mindset and are comfortable defining metrics and improving the reliability, speed, and cost of what you build. - Show ownership and initiative, spotting opportunities, shaping them into scoped solutions, and driving them through to adoption. - Demonstrate security and privacy awareness, with practical judgment on safe data use and compliance. Benefits - A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in Germany. - A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program. - Modern hardware and the frame for a height-adjustable desk. - An annual training budget of 1000,00 EURO for your professional development. - In Germany: A subsidized job bike to escape city traffic and a Wellpass gym membership to stay active. - A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued. - Corporate Benefits, including discounts on fashion, travel, and much more from various companies.

• Architect and build the core automation runtime, focusing on resilient UI interactions, reliable programmatic data entry, and robust session routing. • Design and implement secure network interception layers to seamlessly capture and parse underlying financial data streams without relying solely on fragile UI elements. • Build and maintain high-performance communication protocols that connect our distributed client-side agents to a centralized backend routing hub. • Develop elegant solutions to navigate complex, multi-step authentication flows—such as MFA and Passkeys—by seamlessly bridging background automation with user-facing interactive prompts. • Navigate and engineer around the strict execution boundaries, security sandboxes, and ephemeral lifecycles inherent in modern browser and mobile webview environments. • Build resiliency and scalability into the platform at every step, adapting quickly to dynamic DOM changes, varying mobile/desktop portal structures, and application suspension states. • Introduce industry-leading engineering patterns and practices that give us the confidence to operate at scale. • Support the engineering team in achieving a high level of technical excellence, actively mentoring senior and mid-level engineers.