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Crypto.com

Crypto.com - the best place to buy, sell, and pay with crypto.

Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

2 days ago

Salary

$70K - $110K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSEC2GrafanaKafkaLinuxPythonSplunkSQL

Job Description

Application Support Engineer

Crypto.com

• Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability. • Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures. • Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews. • Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations. • Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams. • Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication. • Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows. • Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives. • Monitoring of our multiple partner channels covering FCMs, TSPs, and Market Makers and responding to any queries raised in Slack or Teams effectively and efficiently.

Job Requirements

  • 5+ years of experience managing or supporting mission-critical production software applications.
  • Strong working knowledge of Linux server operating systems.
  • Proficiency in scripting and automation — Bash and/or Python.
  • Hands-on experience with SQL and relational databases.
  • Demonstrated incident management and technical troubleshooting skills.
  • Solid understanding of escalation procedures and SLA-driven environments.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong attention to detail and a proactive, ownership-driven mindset.
  • Willingness to occasionally work nights and weekends.
  • Preferred Qualifications**
  • Background in financial services, fintech, or regulated exchange environments.
  • Knowledge or experience of options and futures trading markets.
  • Knowledge or experience of prediction markets and sports
  • Experience with FIX protocol and trading system applications.
  • Familiarity with monitoring and observability tools — Grafana, Zabbix, Splunk, Logic Monitor.
  • Experience with messaging and middleware systems — Kafka, AMQ, Tomcat.
  • Working knowledge of high availability systems and clusters.
  • Hands-on experience with AWS (EC2, CloudWatch, S3, etc.).
  • Experience with change and release management processes.
  • Exposure to SFTP / file transfer workflows and monitoring.

Benefits

  • Competitive salary
  • Attractive annual leave entitlement including: birthday, work anniversary
  • 401(k) plan with employer match
  • Eligible for company-sponsored group health, dental, vision, and life/disability insurance
  • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

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