• Serve as the approval checkpoint for all deals before they go out the door. • Review proposed discounts and ensure they fall within approved guidelines. • Analyze price-per-user metrics to protect margins and flag outliers. • Partner with sales leadership to evaluate non-standard deal structures. • Maintain and enforce deal approval policies and escalation paths. • Maintain deal attribution updates to ensure proper mapping to sales teams and individuals. • Enforce data quality broadly across the CRM, flagging outliers or "poor hygiene" and ensuring updates are made properly. • Process end-of-month billing accurately and on time. • Maintain Salesforce accuracy around contract amounts, contract dates, renewal timelines, and related deal data. • Track and reconcile orders throughout their lifecycle. • Coordinate with finance and sales teams to resolve billing discrepancies. • Process Customer Private Offers and Multiparty Private Offers (MPOs) end to end as part of the deal lifecycle. • Create and manage private offers within the Microsoft Marketplace. • Maintain deep working knowledge of Microsoft Marketplace processes, requirements, and updates. • Troubleshoot marketplace-related issues and serve as the go-to resource for internal teams. • Ensure all marketplace transactions are properly documented and aligned with internal records.

Role Description We’re looking for someone who can own our internal systems ecosystem and keep the company running efficiently. This is not a DevOps role. Instead, you’ll manage our internal tools, access management, automations, security practices, and IT operations across a remote team of 70+ people. - Administer Google Workspace, Slack, Notion, PeopleForce, Power BI, VPNs, password managers, and other company tools - Manage onboarding and offboarding (accounts, permissions, equipment) - Maintain access matrices and conduct permission audits - Build and maintain automations and integrations between systems - Work with APIs, webhooks, Make, n8n, Zapier, Google Apps Script, or similar tools - Manage software subscriptions, licenses, renewals, and vendor relationships - Maintain IT asset inventory and equipment lifecycle - Ensure security best practices (2FA, access controls, offboarding processes) - Document systems, automations, and internal processes - Research and implement AI tools that improve productivity Qualifications - Experience administering Google Workspace and SaaS environments - Experience with Slack, Notion, HRIS systems, and access management - Hands-on experience with APIs, automations, or scripting - Strong organizational and documentation skills - Security-minded approach to operations - Ability to communicate effectively with non-technical teams Requirements - PeopleForce experience (nice to have) - Experience with Make, n8n, Zapier, or Google Apps Script (nice to have) - Basic JavaScript or Python knowledge (nice to have) Benefits - Full-time remote position - High ownership and autonomy - Modern stack: Google Workspace, Slack, Notion, PeopleForce, AI tools - Opportunity to build systems and automations from scratch - Fast-growing product company operating in Tier-1 markets - Strong team, low bureaucracy, and direct impact on company growth - Paid vacation and sick leave - Competitive compensation

• Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders. • Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns. • Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays. • Drive volume forecasting, labor staffing, carrier capacity, and contingency planning for peak periods. • Build and maintain the operations scorecard and deliver regular performance readouts to leadership. • Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance. • Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI. • Build, manage, and develop the Operations team as it scales. • Support leadership on channel expansion, launches, and new 3PL onboarding; partner with Product, Marketing, and Growth on launches and demand-driven volume.

• Reporting to the Sr. Director, Member Operations, you will help operate and continuously improve the operating model for evermore’s Customer Care function. • This is a hands-on build , and uniquely modern operations role: you will help design, deploy, and continuously improve the agentic Care system: voice and chat AI agents, agent-assist for human reps, automated knowledge retrieval, and AI-driven QA, alongside the human workforce that handles what AI cannot. • You will help drive how Care scales, contributing across the vendor strategy, the AI agent stack, the workforce model across humans and agents, the technology infrastructure, the learning system, and the analytics layer. • You will help shape the annual roadmap for Care, including deflection and automation targets, the AI safety and compliance posture, and the cost-to-serve trajectory. • You will support budget planning and unit economics, and contribute to client QBRs and operating reviews. • You will partner closely with peers across Operations, Implementation, Finance, Product, Strategy and Solution Development, Marketing, Engineering, and Account Management, and especially closely with AI/ML and Product on the agentic Care roadmap.