Crunch

Title: Customer Service Representative Location: Fayetteville United States Job Description: Benefits: - Free gym membership - 401(k) - Employee discounts - Free uniforms - Training & development Join one of the fastest-growing fitness brands in the United States—Crunch Fitness! At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry. Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team. Job Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position. Responsibilities: - Greet and check in all members, guests, and prospective members. - Answer phone calls in a polite and professional manner. - Inform prospective members about our membership options and current promotions. - Facilitate necessary updates to members’ accounts. - Ensure all retail items are fully stocked. - Operate the POS system and accept payments. - Assist in maintaining the neatness and cleanliness of the club. - Other duties as assigned. Above description may be subject to change or alteration at any time. Qualifications and Skills - High school diploma or equivalent - Customer service - 1 year (preferred) - CPR/AED certification (required) - Proficient reading and writing skills - Basic computer proficiency - Professional attitude - Upbeat and positive personality - Efficient and effective communication skills - Ability to multi-task and excel in a busy environment Physical Requirements - Must be able to adjust and operate all club equipment. - Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking. Hourly rate is subject to change by state. Compensation: $15.00 per hour Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Title: Customer Service Representative Location: Raleigh, NC, United States Job Description: Customer Service Representative Part Time • Creedmoor Benefits: - Free gym membership - 401(k) - Employee discounts - Free uniforms - Training & development Join one of the fastest-growing fitness brands in the United States—Crunch Fitness! At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry. Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team. Job Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position. Opening and Evening positions. Responsibilities: - Greet and check in all members, guests, and prospective members. - Answer phone calls in a polite and professional manner. - Inform prospective members about our membership options and current promotions. - Facilitate necessary updates to members’ accounts. - Ensure all retail items are fully stocked. - Operate the POS system and accept payments. - Assist in maintaining the neatness and cleanliness of the club. - Other duties as assigned. Above description may be subject to change or alteration at any time. Qualifications and Skills - High school diploma or equivalent - Customer service - 1 year (preferred) - CPR/AED certification (required) - Proficient reading and writing skills - Basic computer proficiency - Professional attitude - Upbeat and positive personality - Efficient and effective communication skills - Ability to multi-task and excel in a busy environment Physical Requirements - Must be able to adjust and operate all club equipment. - Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking. Hourly rate is subject to change by state. Compensation: $12.00 per hour Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Title: Customer Service Representative Location: Henrico United States Job Description: Benefits: Free gym membership 401(k) Employee discounts Free uniforms Training & development Join one of the fastest-growing fitness brands in the United States-Crunch Fitness! At Crunch, we're more than a gym-we're a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry. Our culture is rooted in diversity, acceptance, empowerment, and fun. We're looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we'd love to have you on our team. Job Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position. Responsibilities: Greet and check in all members, guests, and prospective members. Answer phone calls in a polite and professional manner. Inform prospective members about our membership options and current promotions. Facilitate necessary updates to members' accounts. Ensure all retail items are fully stocked. Operate the POS system and accept payments. Assist in maintaining the neatness and cleanliness of the club. Other duties as assigned. Above description may be subject to change or alteration at any time. Qualifications and Skills High school diploma or equivalent Customer service - 1 year (preferred) CPR/AED certification (required) Proficient reading and writing skills Basic computer proficiency Professional attitude Upbeat and positive personality Efficient and effective communication skills Ability to multi-task and excel in a busy environment Physical Requirements Must be able to adjust and operate all club equipment. Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking. Hourly rate is subject to change by state.

Title: Customer Service Representative Location: Myrtle Beach, SC, United States Job Description: Benefits: - Free gym membership - 401(k) - Employee discounts - Free uniforms - Training & development Join one of the fastest-growing fitness brands in the United States—Crunch Fitness! At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry. Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team. Job Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position. Responsibilities: - Greet and check in all members, guests, and prospective members. - Answer phone calls in a polite and professional manner. - Inform prospective members about our membership options and current promotions. - Facilitate necessary updates to members’ accounts. - Ensure all retail items are fully stocked. - Operate the POS system and accept payments. - Assist in maintaining the neatness and cleanliness of the club. - Other duties as assigned. Above description may be subject to change or alteration at any time. Qualifications and Skills - High school diploma or equivalent - Customer service - 1 year (preferred) - CPR/AED certification (required) - Proficient reading and writing skills - Basic computer proficiency - Professional attitude - Upbeat and positive personality - Efficient and effective communication skills - Ability to multi-task and excel in a busy environment Physical Requirements - Must be able to adjust and operate all club equipment. - Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking. Hourly rate is subject to change by state. Compensation: $10.00 per hour Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

• Support and progressively own components of the monthly close process (target: 5–7 business days) • Prepare and post journal entries, including accruals, deferrals, and reclassifications • Ensure transactions are recorded accurately and in the appropriate accounting period • Assist in preparation of monthly financial statements and reporting packages • Perform and maintain monthly balance sheet reconciliations • Investigate and resolve discrepancies in a timely manner • Review payables for accuracy, proper coding, approvals, and documentation • Assist with payment processing (ACH, checks, electronic payments) as needed • Identify and record necessary accruals and estimates • Partner with operations to research and resolve discrepancies • Document accounting procedures and support development of internal controls • Respond to internal and external inquiries in a timely and professional manner

Title: Executive Assistant Location: Pensacola United States Job Description: Benefits: - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Executive Assistant Fit Fusion | Remote / Corporate Support About Fit Fusion Fit Fusion operates a rapidly growing network of Crunch Fitness clubs across multiple states. We’re building strong teams, scalable systems, and a culture that values both people and performance. About the Role Provides high-level administrative support to senior management, ensuring efficient operation of daily business activities. This role requires exceptional organizational skills, attention to detail, and a proactive approach to problem-solving. The Executive Assistant acts as a liaison between executives, team members, and vendors, supporting Fit Fusion’s growth in the Crunch network. Additionally, the position plays a vital part in overseeing and coordinating brand excellence throughout the network to monitor member experience and compliance. What You’ll Do - Manage executive meetings, projects, and cross-collaborate with the executive team on implementation of strategic initiatives - Prepare and edit correspondence, reports, presentations, and other documents. - Handle confidential information with discretion and professionalism. - Assist in planning and executing company events and workshops. - Track and manage budgets, invoices, and expense reports. - Support recruitment, onboarding, and training processes for new staff members. - Communicate with clients and vendors, addressing inquiries and resolving issues promptly. - Partner with Fit Fusion leadership team advancing company growth and preparation for new location openings - Coordinate and collaborate with Crunch corporate on brand excellence to assess member experience, staff performance, and adherence to company standards. - Analyze secret shop reports and provide actionable feedback to leadership and staff for continuous improvement. - Schedule and monitor secret shop visits across various fitness locations, ensuring thorough coverage and objective evaluations. - Coordinate meetings and partnership with Crunch corporate with an emphasis on building the franchisee/franchisor relationship What We’re Looking For - Bachelor’s degree or equivalent work experience preferred; - Experience in administrative or executive assistant roles, ideally in the fitness or wellness industry; - Strong organizational, multitasking, and time-management abilities; - Excellent written and verbal communication skills; - Proficiency with office software, scheduling tools, and fitness management platforms; - Ability to work independently and collaboratively in a fast-paced environment; - Experience or familiarity with secret shop programs and quality assurance processes is an asset; - Ability to analyze and interpret evaluation data for ongoing service improvement. Why You’ll Love It Here - Play a key role in shaping HR operations within a growing organization. - Collaborative, people-first culture that values initiative and ownership. - Competitive pay: $50,000–$55,000 (depending on experience and location). - Comprehensive benefits package and growth potential. This is a remote position. Compensation: $85,000.00 - $90,000.00 per year

Regional Director Location Hybrid - US Type Full Time Benefits: - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Training & development The preferred candidate for this position will be a resident of New York or New York-adjacent territories. The Regional Director is responsible for the financial success of the franchise networks within their Region. This is achieved by developing strong relationships with franchisees, their key operators, General Managers, and teams to guide them in learning and following the Franchise System, which consists of specific tools, resources, policies, procedures, and education that will help ensure their success. Regional Directors are primarily responsible for sales production-related activities through hands-on training development, including local workshops and mentoring. Regional Directors also help guide marketing and lead generation activities and are responsible for helping maintain and execute company policy related to day-to-day operations. To drive financial success, regular review of profit and loss statements and other Franchise systems software platforms must be mastered. Managing and coordinating gym-level travel and expense reports and other administrative functions is required, along with approximately 50-60% of their work schedule allocated to field travel. Role: Through a respectful, constructive, and energetic style, guided by the company's objectives and core values, the Regional Director provides training and development support to the Franchisee and gym management team to ensure that the franchise group maintains the proper operational controls, administrative functions, procedures, and systems to effectively grow and ensure operational efficiency. Primary Responsibilities: - Represents the company with the highest level of integrity with all franchisees, clients, investors, vendors, and business partners. Makes recommendations on locations to visit that need training support. - Completes all gym visit training and follow-ups to ensure the Franchisee and gym management team are executing on the Franchise system. - Help new gyms set up presales, pricing, local grassroots marketing outreach, and new gym openings. - Manage the Regional Mystery Shop Program and Regional Net Promoter Score (NPS) Program. - Ensures all gym staff are meeting Crunch Connected adoption requirements. - Maintains monthly reports of franchise production and manages performance through Key Performance Indicators (KPIs). - Routinely assist Franchisees and gym locations by looking for opportunities to increase revenues and decrease expenses. - Ensure that all gyms follow company procedures. - Assists in overseeing gym social media for compliance issues. - Understand and enforce the integration of all new policies, procedures, systems, protocols, and training. - Help Franchisees set and attain short and long-term operational and staffing goals. - Ensures consistent delivery of service in accordance with Crunch standards. - Continuously inspire, train, and motivate franchisees and their staff. - Ensure that facility management meets the high standard of member experience. - Ensure that all facilities are operated in accordance with all local, state, and federal laws. - Executes proper administration and timely submission of all reports, documentation, and information. - Assist in planning and executing presales, conversions, gym expansions, and new openings. - Follow all policies and procedures in the Employee Handbook. Job Requirements: Effective communication, organization, and leadership skills for multi-location organizations. - Experience developing systems, policies, procedures, and manuals for multi-location organizations. - Elevated level of technological skills. - Experience with Microsoft Outlook, Word, Excel, and PowerPoint. - Fitness industry experience preferred. Flexible work from home options available. Compensation: $110,000.00 per year

• Serve as a trusted HR resource for managers seeking guidance on employee relations matters • Assist with resolving workplace concerns including conduct issues, attendance concerns, policy violations, and performance management situations • Conduct or support workplace investigations involving employee complaints, misconduct concerns, or policy violations • Interview employees, gather relevant information, and prepare investigation summaries and documentation • Partner with leaders to ensure consistent and fair application of company policies • Coach managers on employee documentation, corrective actions, and difficult workplace conversations • Maintain clear and organized documentation related to employee relations matters • Help strengthen employee relations processes, templates, and documentation standards • Assist with identifying trends or recurring workplace issues and escalate insights to HR leadership

• A rare opportunity to be a part of a groundbreaking franchise team that is rapidly scaling the Crunch Fitness brand has opened. • The Communications Specialist plays a key role in developing, implementing, and optimizing multi-location member and prospect communications across digital messaging platforms. • This role is responsible for managing campaign messaging, evaluating audience engagement strategies, and ensuring communication initiatives align with brand standards, operational priorities, and business growth goals. • The Communications Specialist owns the planning, development, execution, and optimization of SMS and email communications across multiple club locations. • This position evaluates communication objectives, determines appropriate audience segmentation and messaging strategies, and monitors campaign effectiveness to improve engagement and conversion outcomes.

• Lead implementation and localized adaptation of marketing strategies for new club openings and acquisitions while maintaining brand consistency. • Evaluate local market trends and recommend marketing tactics, promotional strategies, and outreach opportunities to support membership growth. • Manage project timelines, marketing resource allocation, and vendor coordination for opening and acquisition marketing initiatives. • Oversee development, customization, and deployment of signage, graphics, and in-club marketing materials. • Select and manage vendors from approved partner networks, ensuring quality, cost-effectiveness, and timely execution of deliverables. • Navigate compliance requirements related to signage, permits, and marketing materials by exercising judgment in regulatory processes and timelines. • Monitor campaign effectiveness and recommend adjustments to improve performance and return on marketing investment. • Support marketing presentation, brand execution, and logistical coordination during community activations and promotional events. • Analyze event performance metrics and recommend future engagement strategies based on results and market feedback. • Maintain inventory of marketing and event supplies. • Manage marketing project workflows and prioritize initiatives across multiple concurrent campaigns and club locations. • Maintain and improve marketing operational systems, asset management processes, and workflow efficiencies. • Review and approve routine marketing expenditures within designated authority levels and recommend budget adjustments based on performance and project needs. • Analyze marketing campaign data and operational performance to provide actionable insights and improvement recommendations. • Serve as a liaison between marketing leadership, field operations, and external vendors to ensure alignment with business objectives. • Recommend and implement process improvements that increase marketing efficiency, effectiveness, and scalability. • Represent the marketing department as a field lead during club openings, acquisitions, and major marketing initiatives. • Direct on-site marketing execution, vendor performance, and brand presentation standards. • Evaluate field marketing results and provide strategic recommendations to improve future campaign performance and operational consistency.