Real-Time Intelligence for Contact Centers
Product Engineer
Location
United States
Posted
1 day ago
Salary
$185K - $235K / year
Seniority
Senior
Job Description
Product Engineer
Cresta
• Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization. • Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities. • Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs. • Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows. • Use product data, user feedback, and evaluation results to understand what is working and what needs to improve. • Create clear demos, product notes, technical docs, and recommendations that help teams align and move faster. • Help define the product and technical bar for AI-native experiences at Cresta.
Job Requirements
- 5+ years as a software/ML engineer on user-facing systems with strong full-stack engineering skills.
- Experience building and shipping products or major features with significant end-to-end ownership.
- Hands-on experience with LLMs, AI agents, AI workflows or applied ML products.
- Strong product judgment and the ability to simplify complex technical ideas into intuitive user experiences.
- Comfort working in ambiguous problem spaces where the right answer is not yet obvious.
- Ability to move quickly from idea to prototype while maintaining strong engineering rigor.
- Strong communication skills, especially when explaining technical concepts to cross-functional audiences.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
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