CPS

Role Description Senior Project Manager at CPS, reporting to the Head of Delivery. The role combines senior project delivery, engagement leadership, mentoring and delivery governance across the Project Management Team. It requires a confident, commercially aware project professional who can lead complex client engagements, build trusted relationships and help raise delivery standards across CPS. Experience within the education sector is essential, ideally within higher education, Microsoft-based technology delivery and digital transformation environments. - Lead client engagements from pre-sale support through mobilisation, delivery, commercial control, handover and sustainment. - Own delivery quality, governance, scope, planning, RAID, change control, reporting, financial control and client acceptance. - Provide consultative leadership to clients and internal teams, ensuring delivery reflects client objectives, adoption needs, business change impacts and the realities of education-sector stakeholders. - Maintain strong commercial awareness, protecting project profitability while identifying opportunities to grow client relationships. - Improve and embed CPS Project Management standards across engagements. - Support resource utilisation, escalation handling, problem resolution and client issue management. - Mentor Project Managers, supporting objectives, appraisals, development plans, career roadmaps and succession planning. - Support PM Team Lead cover, annual leave planning, sickness cover and recruitment activity. Qualifications - End-to-end project lifecycle delivery experience in professional services, consulting or shared services. - Proven ability to manage multiple clients, projects, priorities and commercial commitments. - Strong financial control, including budget delivery, billing, forecasting and commercial performance. - Able to lead multi-disciplinary teams across CPS, clients and partners. - Experience delivering Microsoft and third-party technology projects, from design through release and sustainment. - Experience delivering Microsoft-based digital transformation programmes, ideally using Microsoft 365, Dynamics 365, Power Platform, Azure, Copilot or related Microsoft ecosystem technologies. - Understanding of higher education operating environments, including academic departments, professional services, student experience, research, governance and complex stakeholder groups. - Business analysis awareness, with the ability to shape, review and challenge requirements. - Experience of Agile and Waterfall delivery approaches. - Willingness to travel as required. Requirements - Senior Project Manager, Project Manager or Change Manager with experience delivering IT, digital or business transformation projects, ideally in higher education or wider education-sector environments. - Background in an IT consultancy, professional services or client-facing delivery environment. - Background delivering Microsoft-centred transformation, adoption or systems implementation projects for universities, colleges or comparable complex public-sector organisations. - Experience managing multiple client engagements, project teams, budgets, risks, stakeholders and commercial expectations. - Strong understanding of project governance, delivery methodologies and technology implementation lifecycles. - Relevant professional qualifications such as APM, PRINCE2 or Agile/Scrum certification. - Degree-level education or equivalent professional experience. Benefits - 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday) - PMI with Vitality Health - Medical Cash Plan with Medicash - Life Assurance (Death in Service) with YuLife - Employee Assistance Programme - 25 days holiday (plus all Public Holidays) – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years - Your birthday day off - Access to Costco Membership - Salary Sacrifice Scheme, applicable to: - Workplace Pension - Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets) - Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase) - EV Car Schemes - Discounted Gym Membership - Cycle Schemes - Home & Tech discounts for IKEA and Curry PC World - Holiday Exchange Scheme: buy up to 10 additional days per year and sell up to 5. - Quarterly and annual star performer awards – voted for by your peers and colleagues - Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues - Annual professional and personal training budget to support your PDP - Career Development Frameworks - Reward schemes that are designed to thank you for your hard work and make life a little more affordable. - Monthly employee experience/engagement survey - Quarterly company meetings - Social/team building events, organised by our incredible Employee Forum - Regular, meaningful 1 to 1s - Long service recognition at 5, 10, 15, 20 years and onwards - Award winning culture: Great Place to Work™ Nov 25 to Nov 26; Best Workplaces for Development™ 2026, Best Workplaces for Wellbeing™ 2026, Best Workplaces for Women™ 2025, Best Workplaces in Tech™ 2025

• Design, build and demonstrate Microsoft 365 Modern Work and Security capabilities to prospective clients. • Lead customer workshops, discovery sessions and strategic conversations with stakeholders from technical teams through to executive leadership. • Gather and document business, functional, technical, security, compliance and migration requirements. • Produce current-state assessments, target-state architectures, strategic recommendations, roadmaps, options appraisals and migration strategies. • Create high-quality architecture and solution designs capable of being handed over to multi-disciplinary delivery teams for successful implementation. • Provide technical leadership across large customer programmes, coordinating architecture decisions across productivity, collaboration, security, compliance, identity, endpoint, migration and UC workstreams, and drawing on SMEs for specialist design input where required. • Support technical governance, design assurance, dependency management and risk resolution throughout customer engagements. • Assist in writing compelling proposals, responses to tenders, discovery reports, business cases and statements of work. • Estimate delivery effort and support solution costing activities across complex, multi-phase engagements. • Ensure all customer-facing deliverables meet CPS quality standards. • Promote CPS as a recognised leader in Microsoft Modern Work and Security through blogs, webinars, events, conferences and customer engagements. • Contribute to internal standards, methodologies and reusable assets to improve the consistency and quality of delivery. • Lead the creation, development and evolution of the CPS Modern Work and Security service portfolio. • Define and maintain service propositions covering Microsoft 365 strategy, tenant design, Google Workspace to Microsoft 365 migration, SharePoint, Teams, Exchange Online, OneDrive, Viva, Copilot, Intune, Entra ID, Defender, Purview, UC and adoption programmes, with support from specialist SMEs where appropriate. • Work with the Head of Practice to develop packaged offerings with clearly defined scope, deliverables, commercial models, assumptions, risks and pricing structures. • Work closely with Sales, Marketing and Delivery teams to develop go-to-market strategies and supporting collateral. • Identify emerging Microsoft technologies, market trends and customer requirements, translating them into new service opportunities. • Support pipeline development and business growth through technical sales engagement, opportunity qualification and executive-level solution positioning. • Contribute to strategic partnerships with Microsoft and other technology vendors. • Create repeatable delivery frameworks, migration approaches, architecture patterns and best-practice guidance that improve scalability and profitability across the practice.

Role Description CPS has successfully built one of the UK's Microsoft solutions practices. We are a long-established and highly respected Microsoft partner with an extensive portfolio of high-profile clients that continues to grow. Due to our continued growth, we are looking for a Modern Work & Security Transformation Architect who is experienced in defining, shaping and delivering broad Microsoft 365 and Microsoft Cloud solutions to our client base, ensuring time, cost and quality expectations are successfully achieved. The focus of the role is to provide confident technical leadership across complex customer engagements, ensuring that business challenges, current-state estates, technical dependencies and transformation objectives are fully understood. The successful candidate will combine strong Microsoft 365 experience with broad awareness across the wider Modern Work and Security ecosystem, enabling them to lead multi-workstream programmes, identify opportunities and coordinate specialist input where deeper expertise is required. The role extends beyond solution delivery and includes responsibility for shaping technical strategy, supporting enterprise architecture discussions, developing new service propositions, supporting go-to-market activities, and ensuring CPS continues to identify and respond to opportunities across Microsoft's modern work, security, compliance and migration ecosystem. Our focus is on working from home and creating a sustainable travel plan with clients. Qualifications - A self-starter, keen to further develop both their personal and the company's knowledge and skillset, with a 'make it happen' attitude. - Senior-level experience with at least 5 years in Microsoft 365 transformation architecture or delivery roles. - Experience engaging technical leads, programme sponsors, senior IT leadership and executive stakeholders on client accounts. - Willingness to travel as required, including occasional overseas assignments. - Prior consulting, Microsoft partner, or other client-facing transformation environment experience would be advantageous. Requirements - Strong knowledge of Microsoft 365 and the wider Microsoft Cloud, with the breadth to operate confidently across complex customer estates and engage credibly in enterprise architecture discussions. - Experience shaping and supporting large-scale Microsoft 365 transformation programmes, including Google Workspace to Microsoft 365 migrations across mail, files, collaboration, device management, identity, security and governance. - Detailed knowledge and practical delivery experience in selected Modern Work technology areas, such as SharePoint, intranets, content services, collaboration platforms, Teams, OneDrive or migration delivery. - Working knowledge of Microsoft Entra ID, identity architecture, access management, authentication, conditional access, identity governance and hybrid identity dependencies. - Working knowledge of Microsoft security technologies including Microsoft Defender, Intune, endpoint management, device compliance, security baselines and Zero Trust principles. - Working knowledge of Microsoft Purview, information protection, data loss prevention, retention, records management, eDiscovery, insider risk and compliance governance. - Experience contributing to secure, scalable tenant architectures, including target operating models, platform governance, administrative models, lifecycle management and service transition considerations. - Experience supporting migration delivery, including discovery, data analysis, migration design, pilot planning, cutover strategy, coexistence, rollback planning and post-migration optimisation. - Broad understanding of Google Workspace services and their Microsoft 365 equivalents, including Gmail, Google Drive, Shared Drives, Google Groups, Google Sites, Google Forms and Google Workspace security models. - Knowledge of migration tooling and approaches, including tools such as ShareGate, AvePoint Fly, BitTitan MigrationWiz or equivalent enterprise migration platforms. - Ability to lead and coordinate cross-functional technical teams delivering productivity, collaboration, migration, security, endpoint, compliance and Unified Communications workstreams, with clear escalation to specialist SMEs when required. - Awareness of the direction of travel of Microsoft Cloud services, including Power Platform, Copilot, Copilot Studio, automation, AI readiness, data readiness and responsible AI governance considerations. - Awareness of Microsoft Teams Phone, Teams Rooms and Unified Communications architecture, sufficient to provide governance and direction across UC workstreams. - Knowledge of Azure infrastructure, networking, integration, PKI, security and supporting technologies required to deliver resilient Microsoft cloud architectures. - Experience in public sector or other regulated environments would be advantageous. Benefits - 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday) - PMI with Vitality Health - Medical Cash Plan with Medicash - Life Assurance (Death in Service) with YuLife - Employee Assistance Programme - 25 days holiday (plus all Public Holidays) – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years - Your birthday day off - Access to Costco Membership - Salary Sacrifice Scheme, applicable to: - Workplace Pension - Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets) - Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase) - EV Car Schemes - Discounted Gym Membership - Cycle Schemes - Home & Tech discounts for IKEA and Curry PC World - Holiday Exchange Scheme: buy up to 10 additional days per year and sell up to 5. - Quarterly and annual star performer awards – voted for by your peers and colleagues - Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues - Annual professional and personal training budget to support your PDP - Career Development Frameworks - Reward schemes that are designed to thank you for your hard work and make life a little more affordable. - Monthly employee experience/engagement survey - Quarterly company meetings - Social/team building events, organised by our incredible Employee Forum - Regular, meaningful 1 to 1s - Long service recognition at 5, 10, 15, 20 years and onwards - Award winning culture Great Place to Work™ Nov 25 to Nov 26; Best Workplaces for Development™ 2026, Best Workplaces for Wellbeing™ 2026, Best Workplaces for Women™ 2025, Best Workplaces in Tech™ 2025

• supporting all areas of the engagement, working towards being a competent and versatile Project Manager. • client engagement i.e.: pre-sale, contract finalisation, start up, design, implementation, commercial management, and handover. • ensure clients are delighted with our service – not only with specific enterprise solutions, but also with a keen eye to their future strategic needs. • CPS and Microsoft are driving sustainment within businesses we work with, therefore business change management is another key aspect of our delivery. • clients across the UK and travel is required at times, with occasional overseas assignments.

Role Description We are looking for an experienced Power Platform App Support Engineer (2nd Line) to join our growing App Support team. This is a customer-facing, technically hands-on role where you will act as a key escalation point for 1st Line analysts, work closely with delivery consultants, and help shape and continuously improve our App Support service. You will support customers who rely on Power Platform solutions to run critical parts of their business, combining strong technical problem-solving with clear communication, relationship-building, and a genuine commitment to excellent service. Qualifications - At least 3 years’ experience in application support, including 2+ years in a 2nd or 3rd Line role - Experience supporting Microsoft enterprise applications in a customer-facing environment - Strong understanding of ITIL processes, particularly incident, problem, and change management - Experience managing escalations and working with third-party suppliers - Comfortable reporting on SLAs, KPIs, and service performance - Technical expertise (essential): - Power Apps (model-driven) - Power Automate - Power BI / Microsoft Fabric - Root cause analysis and technical/process improvement recommendations - Nice to have: - Power Apps (canvas), Copilot Studio, SharePoint Online, Planner, Azure DevOps - Exposure to Microsoft Dynamics 365 - Basic understanding of Azure, Active Directory, and SQL environments - Microsoft and/or ITIL certifications (or willingness to work towards them) Requirements - Providing 2nd Line support for Power Platform applications, resolving incidents and problems within agreed SLAs - Acting as a technical and process escalation point for 1st Line Service Desk analysts - Diagnosing and resolving complex issues across Power Apps (model-driven), Power Automate, and Power BI / Fabric - Understanding customer business requirements and clearly articulating solutions - Building trusted customer relationships through regular service review meetings (remote and occasional face-to-face) - Producing and reviewing KPI and SLA reports, identifying trends and improvement opportunities - Handling complex customers and challenging situations professionally, with support from Service Management - Supporting onboarding of new customers and contributing to pre-sales support where required - Mentoring and supporting analysts through knowledge sharing and skills development - Contributing to the development and maintenance of support processes, standards, and documentation - Carrying out trend analysis and feeding insights back into Service Management and the wider practice Benefits - 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday) - PMI with Vitality Health - Medical Cash Plan with Medicash - Life Assurance (Death in Service) with YuLife - Employee Assistance Programme - 25 days holiday (plus all Public Holidays) – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years - Your birthday day off - Access to Costco Membership - Salary Sacrifice Scheme, applicable to: - Workplace Pension - Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets) - Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase) - EV Car Schemes - Discounted Gym Membership - Cycle Schemes - Home & Tech discounts for IKEA and Curry PC World - Holiday Exchange Scheme: buy up to 10 additional days per year and sell up to 5. - In addition, these are just some of our cultural benefits: - Quarterly and annual star performer awards – voted for by your peers and colleagues - Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues - Annual professional and personal training budget to support your PDP - Career Development Frameworks - Reward schemes that are designed to thank you for your hard work and make life a little more affordable. - Monthly employee experience/engagement survey - Quarterly company meetings - Social/team building events, organised by our incredible Employee Forum - Regular, meaningful 1 to 1s - Long service recognition at 5, 10, 15, 20 years and onwards - Award winning culture: Great Place to Work™ Nov 25 to Nov 26; Best Workplaces for Development™ 2025, Best Workplaces for Wellbeing™ 2025, Best Workplaces for Women™ 2025, Best Workplaces in Tech™ 2025