Contentstack

• Develop and execute a comprehensive sales strategy for your territory to achieve revenue targets and expand our mid-market customer base • Initiate meaningful conversations to understand customer needs and pain points and tailor solutions accordingly • Work closely with the Business Development Representative to find and develop new opportunities • Leverage Contentstack Partners to discover and run co-sell opportunities • Qualify and drive opportunities using MEDDPICC • Lead negotiations and contract discussions, ensuring mutually beneficial outcomes • Work closely with sales-engineering and cross-functional teams to develop and present compelling proposals that address customers’ needs • Stay ahead on market trends, industry shifts, and competitor activities to inform sales strategies • Utilize insights to position Contentstack as a solution provider that offers unique value • Monitor and analyze sales metrics, forecasts, and performance data to assess progress and make data-driven decisions • Keep Salesforce CRM up to date and provide regular updates to management on sales performance, strategies, and market insights

• You will have 360-degree ownership, driving partner relationships in your territory from ensuring a seamless onboarding, increasing the market awareness with our marketing team, building a pipeline to conquer the market, and so much more. • Define and prioritize the categories that matter most to AXP — foundation models, AI orchestration, data and CDP, vector/search, commerce, hyperscalers — and build a named target list of 15–25 partners with clear hypothesis-driven business cases for each. • You will develop joint plans with partners and monitor and track progress against agreed metrics. • You will identify the opportunity to build joint solutions with partners and take ownership of taking these to market. • You will be the portfolio owner and internal subject matter expert on technology partners in support of our go-to-market and sales activity. You are the SME/lead for Strategic Technology partnerships within Contentstack’s Global Sales Organization. • You adapt to a diverse work environment and work closely with internal cross-functional departments such as partners, sales, product, operations, and marketing gurus to optimize existing partner sales processes, partner relationships, and customer success stories. • Provide guidance and strategic advice to our partners, clients, and account teams around partner growth strategies to deliver best-in-class joint solutions. • Managing day-to-day relationships with the technology partners. • Recruiting net new strategic partnerships to support developing product roadmaps (such as data partners, AI-native partnerships, etc.). • Coordinate with the global partnership team to share knowledge and best practices, and ensure a consistent and coordinated approach to managing partners with global reach. • Manage all of the administrative activities related to the partnerships in your region. • Create and execute against a sound go-to-market strategy for your region. • You track your performance through goals through OKRs, KPI’s, and quotas.

• Own go-to-market strategy and execution for Lytics and Personalize product lines—from messaging and positioning to launch planning and sales enablement. • Develop compelling product narratives that connect first-party data, audience segmentation, and real-time personalization to tangible business outcomes for enterprise buyers. • Partner closely with Product Management to translate roadmap priorities into market-ready messaging, release communications, and tier-based launch plans. • Create and maintain sales enablement assets including product sales aids, battlecards, competitive intelligence briefs, ROI frameworks, and demo scripts. • Conduct competitive research on personalization and CDP vendors (e.g., Optimizely, Salesforce, Adobe, Sitecore) and deliver actionable positioning that helps the field win. • Support customer-facing evangelism through small group demos, webinars, customer roundtables, and conference presentations. • Collaborate with Demand Generation and Content Marketing to fuel campaigns with product-specific messaging, thought leadership content, and use-case narratives. • Inform product strategy by synthesizing field feedback, win/loss analysis, and market signals—and presenting recommendations to product and leadership stakeholders. • Drive internal education on Data Cloud capabilities through enablement sessions, workshops, and documentation that help cross-functional teams speak confidently about our data and personalization story.

• Build and nurture relationships with key stakeholders and business units within GSIs to drive education, alignment, and business development activities. • Develop a joint pipeline by identifying opportunities and creating go-to-market (GTM) initiatives that result in revenue growth. • Serve as the portfolio owner and internal subject matter expert (SME) for GSI partners, supporting go-to-market strategies and sales efforts. • Act as a consultant and advisor for Contentstack’s Global Sales Organization (GSO) on GSI-related initiatives. • Identify and create joint solutions with GSIs to develop innovative GTM strategies and drive market success. • Collaborate with cross-functional teams, including partners, sales, operations, and marketing, to optimize partner sales processes and customer success stories. • Provide strategic guidance to partners, clients, and account teams around GSI partner growth strategies and solutions. • Work closely with GSI partners to build and grow the sales pipeline, ensuring global expansion and market penetration. • Network across all organizational levels within GSIs to foster relationships and unlock new growth opportunities. • Manage day-to-day GSI partner relationships and handle administrative activities related to the partnerships. • Develop and execute a sound go-to-market strategy, tracking performance through OKRs, KPIs, and quotas.

• Manage a high-volume portfolio of long-tail customer accounts using a scaled engagement model • Execute proactive outreach programs, including newsletters, in-product messaging, and lifecycle email campaigns • Ensure customers receive relevant technical and educational resources aligned to onboarding, training, adoption milestones, and renewal timelines • Maintain full ownership of CRM data accuracy, keeping account status, contacts, and health indicators up to date • Monitor product usage, engagement signals, and health indicators to identify potential expansion or upsell opportunities • Route qualified leads to Customer Success Managers (CSMs) or leadership using defined workflows and tools • Provide supporting documentation and account insights to assist with larger renewals or commercial conver

• Collaborate with clients to understand their data architecture, business objectives, and technical requirements. • Provide expert consultation on Contentstack Real-time CDP enablement, configuration, and optimization. • Lead discovery sessions to design tailored architecture solutions that align with customer goals. • Act as a trusted advisor, delivering best practices for data unification, segmentation, and activation. • Oversee implementation, configuration, and deployment of Real-time CDP. • Design scalable, high-performance architectures tailored to customer ecosystems. • Provide architecture guidance on integration with third-party systems (CRM, marketing automation platforms, data lakes, paid media, email marketing platforms, etc.). • Analyze and consult on optimizing data ingestion pipelines and API integrations. • Provide hands-on enablement consulting and product training to customer teams. • Define data modeling strategies to enable effective segmentation and personalization. • Guide customers on data governance, privacy, and compliance best practices. • Recommend architectural enhancements to improve performance and reliability. • Partner with Customer Success, Sales, and Product teams to align on customer goals. • Create and maintain technical documentation, architecture diagrams, and deployment guides. • Share insights and feedback with Product and Engineering to influence platform improvements. • Contribute to best practice frameworks and reusable solution assets.

What is Contentstack? Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! What are we looking for? As a Sr. Solutions Architect - DXP, you will play a key role in guiding customers through their DXP implementation journey, providing expert consulting on software enablement, installation, and architecture best practices. You will collaborate with clients to design and implement scalable, data-driven solutions that maximize the value of Contentstack’s CMS and Lytics CDP. If you feel like this is a match, we’d love to hear from you! Here's what you'll be doing: Customer Consulting & Guidance - Collaborate with clients to understand their data architecture, business objectives, and technical requirements. - Provide expert consultation on Contentstack Real-time CDP enablement, configuration, and optimization. - Lead discovery sessions to design tailored architecture solutions that align with customer goals. - Act as a trusted advisor, delivering best practices for data unification, segmentation, and activation. Solution Architecture & Design - Oversee implementation, configuration, and deployment of Real-time CDP. - Design scalable, high-performance architectures tailored to customer ecosystems. - Provide architecture guidance on integration with third-party systems (CRM, marketing automation platforms, data lakes, paid media, email marketing platforms, etc.). - Analyze and consult on optimizing data ingestion pipelines and API integrations. - Provide hands-on enablement consulting and product training to customer teams. - Define data modeling strategies to enable effective segmentation and personalization. - Guide customers on data governance, privacy, and compliance best practices. - Recommend architectural enhancements to improve performance and reliability. Collaboration & Documentation - Partner with Customer Success, Sales, and Product teams to align on customer goals. - Create and maintain technical documentation, architecture diagrams, and deployment guides. - Share insights and feedback with Product and Engineering to influence platform improvements. - Contribute to best practice frameworks and reusable solution assets. What Really Gets Us Excited About You? - 8-12 years of experience in Solution Architecture, Professional Services, or similar technical consulting roles. - 3+ years of hands-on experience with CDP platforms, preferably Lytics. - Hands-on expertise with API integrations and cloud platforms (AWS, GCP, or Azure). - Familiarity with identity resolution techniques and customer data strategies. - Strong proficiency in CDP platforms, with a focus on Lytics or similar (Segment, Tealium, Adobe CDP, etc.). - Proven conflict management and problem-solving skills, with a focus on delivering customer-centric solutions. - Excellent ability to explain complex technical concepts to both technical and non-technical audiences. - Ability to collaborate cross-functionally with sales, product, and engineering teams. - Action-oriented mindset with the ability to drive issues to resolution on behalf of customers and partners. - Proficiency in JavaScript, Python, or SQL for data manipulation and transformation. - Experience with data integration, data architecture, data modeling/pipeline, ETL processes, webhooks, and event streaming. - Certification in Lytics or equivalent CDP platforms is a plus. - Broad knowledge of content management systems (CMS) and the CMS SaaS market landscape is a plus. - Project Management certification (e.g., PMP) and/or Six Sigma Certification is a nice to have. - Previous experience as a Business Systems Analyst or in Technical Account/Customer Service roles is preferred. - A willingness to travel 25% of the time. - You value a fun, collaborative, positive culture! There are multiple ranges for this salary based on location plus variables based on skill aset and years of experience. See below: Netherlands: EUR 80,000 - 100,000 UK: GBP 70,000 - 85,000 Iceland: ISK 15m - 16m Bulgaria: EUR 70,000 - 85,000 What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining… To review our Privacy Policy, please click here.

• Lead, coach, and support a team, using AI-assisted insights to ensure consistent, high-quality execution across a large portfolio • Provide ongoing feedback and performance coaching, leveraging governed AI tools to analyze team interactions (calls, emails, outreach) and surface coaching insights and best practices at scale • Partner with Global Customer Success Leadership on hiring, onboarding, training programs, and performance evaluations • Act as “air traffic control” for the long-tail portfolio, balancing workloads and ensuring customers receive timely, effective engagement • Own a personal portfolio of customers, modeling best practices for scaled engagement and renewal readiness • Support the team in managing renewals, navigating commercial conversations, and identifying expansion or upsell opportunities • Maintain a strong understanding of subscription mechanics, renewal timelines, and risk signals • Identify early signs of churn or contraction and escalate risks with clear recommendations • Use data as the foundation for decision-making, applying governed AI to synthesize adoption trends, customer health signals, and team activity into actionable insights • Track and report on KPIs related to engagement, renewals, pipeline contribution, and program effectiveness • Provide data-backed recommendations to improve outreach strategies, workflows, and tooling • Set the standard for Salesforce and system hygiene, ensuring accurate, reliable reporting • Serve as a senior escalation point for internal teams including Technical Support, Solutions, and Product • Ensure customer feedback and trends from the long-tail segment are clearly communicated and prioritized • Balance internal leadership responsibilities with external customer needs in a fast-moving environment

• As a Sr. Partner Manager, you will have 360-degree ownership, driving partner relationships in your territory from ensuring a seamless onboarding, increasing the market awareness with our marketing team, building a pipeline to conquer the market, and so much more • You will develop joint plans with large strategic commerce partners (SAP, Salesforce, Shopify) and monitor and track progress against agreed metrics • You will identify the opportunity to build joint solutions with partners and take ownership of taking these to market • You will be the portfolio owner and internal subject matter expert in support of our go-to-market and sales activity. You are the SME / lead for partners within Contentstack’s global sales organization • Work closely with internal cross-functional departments such as partners, sales, operations, and marketing gurus to optimize existing partner sales processes, partner relations, service, and customer success stories • Provide guidance and strategic advice to our partners, clients, and account teams around partner growth strategies to deliver best-in-class joint solutions • Managing day-to-day relationships with the partners • Coordinate with the global partnership team to share knowledge and best practices, and ensure a consistent and coordinated approach to managing partners with global reach • Manage all of the administrative activities related to the partnerships in your region • Create and execute against a sound go-to-market strategy for your region • You track your performance through goals through OKRs, KPIs, and quotas

What is Contentstack? Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! Contentstack’s partner program brings together top agencies, consultants, and technology companies to provide businesses with cutting-edge solutions and expert insights to accelerate their ability to deliver personalized, omnichannel digital experiences. Contentstack works as an ecosystem to drive market visibility, manage growth opportunities, and deliver transformational customer success. Together, we advance the use of a microservices-based, API-first, cloud-native SaaS, headless (MACH) architecture, bringing award-winning technology, best practices, and a proven methodology for delivering exceptional digital omnichannel engagement. What Are We Looking For? Contentstack is soaring at high speeds with global expansion within our partner relationship team and looking for a Sr. Partner Relationship Manager to build out a network of partners to support the global go-to-market strategy. We are looking for a solution/platform-oriented individual to manage multiple processes between different stakeholders. This is a quota-carrying role working exclusively on identifying the right regional partnerships and developing deeper partnerships with existing partners. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! Here's what you'll be doing: - As a Sr. Partner Manager, you will have 360-degree ownership, driving partner relationships in your territory from ensuring a seamless onboarding, increasing the market awareness with our marketing team, building a pipeline to conquer the market, and so much more - You will develop joint plans with large strategic commerce partners (SAP, Salesforce, Shopify) and monitor and track progress against agreed metrics - You will identify the opportunity to build joint solutions with partners and take ownership of taking these to market - You will be the portfolio owner and internal subject matter expert in support of our go-to-market and sales activity. You are the SME / lead for partners within Contentstack’s global sales organization - Work closely with internal cross-functional departments such as partners, sales, operations, and marketing gurus to optimize existing partner sales processes, partner relations, service, and customer success stories - Provide guidance and strategic advice to our partners, clients, and account teams around partner growth strategies to deliver best-in-class joint solutions - Managing day-to-day relationships with the partners - Coordinate with the global partnership team to share knowledge and best practices, and ensure a consistent and coordinated approach to managing partners with global reach - Manage all of the administrative activities related to the partnerships in your region - Create and execute against a sound go-to-market strategy for your region - You track your performance through goals through OKRs, KPIs, and quotas What Really Gets Us Excited About You? - 8-12 years in partner management and driving successful partnerships with strategic technology and solutions partners, such as Salesforce, SAP, commercetools, Shopify, Algolia, EPAM, etc. - Demonstrated ability to think strategically and creatively while applying sound business judgment and financial metrics - You are a born networker and are well-connected at all levels - You have solid prior knowledge of engagement with partners to promote SaaS products and integrate to existing solutions - You are communicative, looking for growth, and generating pipeline - Your way of working is independent and results-oriented, and you also like to initiate change and think strategically within cross-functional teams - As a real team player, you thrive on building strong collaboration with cross-business teams; you like to keep a lot of balls in the air - You have a strong and positive presence - Hold responsibility for partner and Contentstack mutual success - Regular travel is exciting to you - You value a positive, fun, and collaborative culture! Salary for this role ranges between $150,000-165,000 plus variables based on skillset and experience We are also open to international applicants: Canada: Salary range is CAD 135,000 - 155,000 (plus variables based on skillset and experience) UK: Salary range is GBP 90,000 - 110,000 (plus variables based on skillset and experience) The Netherlands: Salary range is EUR 95,000 - 115,000 (plus variables based on skillset and experience) What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining… To review our Privacy Policy, please click here.