• Assists transportation providers with questions and concerns related to transportation services. • Schedules, modifies, and cancels reservations as needed. • Documents and obtains details of complaints or incidents filed by providers. • Receives and records provider concerns accurately and efficiently. • Ensures complete and accurate trip data input. • Refers unresolved transportation provider or member grievances to the appropriate department for resolution. • Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies. • Answers incoming calls on the Transportation Provider call line. • Participates in required meetings and contributes to other projects or duties as assigned.

Role Description MongoDB is hiring a Customer Advocate, Office of the Chief Customer Officer. This is a high-impact opportunity to work directly with the CCO and senior leadership across the company, helping drive MongoDB’s most important customer relationships and operating rhythms. The primary focus of the role is customer advocacy — ensuring MongoDB’s top customers and partners have exceptional experiences that deepen relationships and accelerate mutual growth. - Prepare for, join, and follow up on CCO-level customer and partner meetings. - Work cross-functionally with Sales, Product, and Marketing to ensure the right preparation, alignment, and follow-through. - Partner closely with the Chief of Staff to help integrate customers' proof points into CCO strategic priorities, goal tracking, and weekly executive meetings. - Learn the inner workings of a fast-scaling company and contribute directly to shaping its customer strategy and execution. This role can be based remotely in the United States. Qualifications - 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives. - Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations. - Deep empathy for customer needs and the ability to translate those into business outcomes. - Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence. - Strong stakeholder management skills with the ability to drive alignment across multiple teams. - Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done. - Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy. - Frequent travel required to support CCO and customer meetings. Requirements - Experience: 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives. - Strategic Thinking & Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations. - Customer Orientation: Deep empathy for customer needs and the ability to translate those into business outcomes. - Executive Communication: Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence. - Collaboration & Influence: Strong stakeholder management skills with the ability to drive alignment across multiple teams. - Bias for Action: Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done. - Technical & Market Acumen: Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy. - Travel: Frequent travel required to support CCO and customer meetings. Benefits - Equity participation. - Participation in the employee stock purchase program. - Flexible paid time off. - 20 weeks fully-paid gender-neutral parental leave. - Fertility and adoption assistance. - 401(k) plan. - Mental health counseling. - Access to transgender-inclusive health insurance coverage. - Health benefits offerings. Company Description MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. - MongoDB Atlas is the only globally distributed, multi-cloud database available across AWS, Google Cloud, and Microsoft Azure. - With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. - Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. - We’re committed to developing a supportive and enriching culture for everyone.

Role Description Join Brown & Brown Absence Services Group as a SSDI Hearing Advocate. We are looking for an experienced SSDI Hearing Advocate/Paralegal who is a great communicator, customer-focused, and excited to work closely with a highly motivated and fast-paced team. Hearing Advocates provide education and guidance to individuals at the appeal levels with the goal of obtaining Social Security disability benefits. As a SSDI Hearing Advocate, the primary focus is serving as a liaison and advocate for claimants to ensure a fast and favorable outcome of their Social Security Disability claim. This position is responsible for: - Educating the client - Ensuring the claimant file is complete prior to the decision at reconsideration or scheduled hearing We build and maintain trusted relationships with our clients by educating them on the Social Security appeal process and ensuring timely and accurate claim management. Qualifications - Active listener - Strong verbal communication skills - Attention to detail - Critical thinking - Empathy in communication - Team player - Polished interpersonal skills - Ability to work in a fast-paced environment - Confident decision maker Requirements - 2 years minimum of SSDI Hearing or paralegal appeals experience required - Proven ability to maintain confidentiality and discretion - Strong computer literacy skills with the ability to type and speak simultaneously - Salesforce or CRM experience preferred - Experience thriving in a fast-paced, multi-task-oriented phone-based environment - Passion for helping people and demonstrating empathy & active listening skills Benefits - $19.50/hr starting wage - 40hrs/week (M-F 9am - 6pm EST) - Remote opportunity with computer equipment provided - Comprehensive medical, dental, and vision coverage - Access to covered mental health resources - A competitive 401k match - Employee Stock Purchase Program available to all teammates - Tuition reimbursement - Joining a culture of caring that values diversity of thought and background - Regularly scheduled team meetings and one-on-one development time with your manager Company Description Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

This position is Remote in Mountain or Pacific Time zone. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Support Center Representative, you will be responsible for acting as a patient advocate to help resolve patient issues pertaining to claims, benefit referrals, physicians and access. You will also be responsible for managing high volume of inbound calls, enter patient information into information systems, and resolve caller’s issues with outstanding customer service skills. In addition, serve as a liaison between the patient and other departments and Optum sites. This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm, Monday - Friday OR 8:00am to 6:00pm PST, Saturday to Sunday. It may be necessary, given the business need, to work occasional overtime. We offer 30 to 90 days of paid training. The hours of training will be 8:00am to 5:00pm, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer - Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines - Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate - Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues - Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures - Meet department goals which include but not limited to call volume, accuracy, quality, and attendance - Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs - Translates oral information into concise and accurate written documentation per guidelines - Assists new or potential members in the choice of PCP and supplies general information about medical group - Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH) - Data enters PCP changes into the system and processes paperwork as necessary You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent experience - Must be 18 years of age OR older - 1+ years of working in a customer service-based role - Ability to use the Microsoft Office Suite and other systems proficiently - Ability to work full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm, Monday - Friday OR 8:00am to 6:00pm PST, Saturday to Sunday. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: - 1+ years of working in a healthcare setting - Bilingual fluency in English and Other language Telecommuting Requirements: - Reside within Mountain or Pacific Time zone - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO