Connecteam

Role Description We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time. Key Responsibilities - Meet with clients daily to deliver professional services. - Work offline to complete tasks assigned by clients. - Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions. - Manage multiple tasks in a fast-paced, high-pressure environment. - Collaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience. Qualifications - 1 year of experience in a SaaS company – preferred. - Native-level English proficiency – MUST. - You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve. - Strong team player with excellent communication and collaboration skills. - Ability to thrive in a high-pressure environment. Requirements - Working hours: Monday–Friday: 9:00am-6:00pm. Benefits - Competitive salary of $60,000 per year. - Medical Coverage. - Insurance plan. - 401K. - Paid time off for vacation and sick days.

Role Description The Strategic Accounts team is responsible for helping Connecteam win the industries, brands, and partnerships that will define our next stage of growth. We operate like a startup within Connecteam - moving quickly, testing new ideas, and building repeatable go-to-market motions. This role combines the best of two worlds: - The majority of your time will be spent generating new business through outbound prospecting, primarily cold calling. - You'll also regularly travel across the US to attend conferences, trade shows, customer events, and industry association meetings, where you'll represent Connecteam, build relationships with business owners and operators, and generate qualified opportunities through face-to-face conversations. - You'll partner closely with experienced Account Executives, become an expert in your assigned industries, and play a direct role in helping Connecteam break into new markets and strategic accounts. If you're competitive, curious, enjoy meeting new people, and want a role with both high ownership and real growth opportunities, we'd love to meet you. Qualifications - 1-2 years of experience as a BDR, SDR, or Business Development Representative at a SaaS company - must. - Proven success generating meetings through outbound prospecting - MUST - Comfortable traveling across the US regularly (approximately 25-35%) - MUST - Enjoy working in a fast-paced, high-growth startup dynamic environment. - Confident, clear communicator who’s comfortable speaking with owners, operators, and decision-makers. - Track record of beating quotas in a fast-moving environment. - A strong will-to-win mindset: competitive, hungry, and motivated by beating targets. - Execution-driven: you move fast, take ownership, and don’t wait for perfect instructions. - Resourceful and analytical: able to break down problems and find angles that open doors. - Thrives in a high-autonomy, high-accountability role. - Curious and quick to learn how different verticals and workflows actually operate. Benefits - Medical coverage. - Insurance plan. - Paid time off for vacation, sick days. - 401k. - Fully remote | Travel Required (25-35%) | Full-time. - Salary / OTE expectations - 70k base, 90k OTE.

Role Description As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market. This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers. Key Responsibilities - Proactively engage with existing customers via calls, email, and social to identify upsell opportunities. - Prospect into a defined target audience, focusing on accounts with high expansion potential. - The employee is expected to perform 140+ calls and engage with 20–30 customers daily. - Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs. - Manage all prospecting activity in our CRM, keeping records accurate and up to date. - Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights. - Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities. - Contribute ideas, insights, and energy to help shape our growing XDR team. Qualifications - 1–2 years of experience in a client-facing sales role (SDR experience is a plus, not required) – MUST! - Hunger for success, high energy, and an intelligent, positive, proactive attitude. - Strong technical aptitude and the willingness to dive deep into the product. - Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas. - A self-starter who thrives in a fast-paced, target-driven startup environment. - Resilience and adaptability when faced with challenges or rejection. - Comfortable working the following hours: Monday-Friday : 11:00-19:00 (England time zone) MUST! Benefits - We build our people up. - Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. - We make an impact on our customer’s business. - We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. - We get the job done. - Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. - We have fun! - From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! - Everyone is welcome. - Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. - Together we will shape the future of work!

Role Description The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline. - Identify and execute upselling and cross-selling opportunities with existing customers. - Becoming a product expert. - Analyze customer data to identify expansion opportunities. - Be the face of the company – Connecteam is known for our outstanding customer service and approach. - Collaborate with SDR and CSM teams to ensure a seamless customer experience. - Influence the product based on customers' demands and needs. - Manage multiple tasks and projects in a fast-paced and high-pressure environment. - Demonstrate initiative, independence, and ownership. Qualifications - 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST. - Energetic, positive, and motivated - MUST. - Strong record of closing deals and over-achieving monthly quotas. - Strong customer relationship skills and the ability to interact with individuals at all levels in an organization. - Ability for self-learning and highly independent. - Strong team player with excellent communication and collaboration skills. - Ability to thrive in a high-pressure and busy work environment. - Working remotely from 9:00 AM to 6 PM Monday-Friday. Requirements - Medical coverage. - Insurance plan. - 401K. - Paid time off for vacation, sick days. - Compensation range: OTE: $140K-$160K. Benefits - We build our people up. - We make an impact on our customer’s business. - We get the job done. - We have fun! - Everyone is welcome.

Role Description We’re looking for a BizOps Student to join our team and support the day-to-day operations of our GTM organization. This is a hands-on, system-focused role working closely with BizOps Managers across Sales, SDR, and Customer Success. You’ll help ensure our CRM and operational systems are accurate, reliable, and running smoothly, while building the foundations that allow the team to scale. The role is execution-first, with a strong focus on data quality, system monitoring, and structured problem-solving, and offers a clear path to grow into a full BizOps role. Key Responsibilities - Data & System Quality (Core Responsibility) - Monitor CRM data accuracy and consistency (contacts, deals, meetings, ownership, etc.) - Identify and fix basic data issues, and flag deeper/systemic problems - Tier-1 Operational Support: - Assist in investigating and troubleshooting common CRM and workflow issues (routing, meetings, lifecycle, etc.) - Support BizOps in maintaining day-to-day operational stability - Monitoring & Alerts: - Monitor recurring operational signals and flag anomalies or patterns - Build and maintain views, lists, alerts, and dashboards to surface issues early - Process & Workflow Execution: - Support setup and maintenance of workflows, playbooks, properties, and segments in CRM - Assist in testing and validating changes before rollout - Documentation & Knowledge Base: - Create and maintain clear documentation (SOPs, playbooks, system logic) - Structure and organize BizOps knowledge base for scale and future onboarding - Translate recurring issues into reusable guides and checklists - Continuous Improvement Support: - Identify recurring issues and suggest improvements - Maintain a running log of friction points and opportunities - Support small internal projects that improve visibility, quality, or efficiency Qualifications - Student with at least 2 semesters remaining - Available to work ~24 hours per week (3 full days) Requirements - Detail-oriented and structured, with strong analytical thinking - Curious and quick to learn new systems and tools - Reliable and accountable — you follow through and close loops - Comfortable with hands-on, sometimes repetitive work - A team player with a low ego, strong ownership, and openness to feedback - Clear and structured communicator (English required) Benefits - We build our people up. - We make an impact on our customer’s business. - We get the job done. - We have fun! - Everyone is welcome.

Role Description The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success. The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value. This is a fully remote position. Key Responsibilities - Develop and execute customer success plans based on their main desired business outcomes - Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses - Consult with customers to help them solve problems and achieve their goals - Analyze data to track customer progress and identify areas for improvement - Stay up-to-date on industry trends and best practices - Work collaboratively with other departments and teams to ensure customer success - Work with customers to create new use cases/success stories - Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications - Experience in B2B SaaS – 2 years of experience MUST - Customer-facing experience - Superb written and verbal communication skills - Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment - Experience in helping customers deploy and see the value of the products they have purchased - Experience in building relationships with senior business & platform stakeholders - A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together Advantage - Experience working in a global team, for an international company - Experience working in an international, remote-first SaaS company - Background in HR Tech, Workforce Management, or related industries Salary Range 100-120K Benefits - Medical coverage - Insurance plan - Paid time off for vacation, sick days - 401(k) Company Description Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

Role Description Do you know those people who get a great career opportunity at the perfect time and change their lives? Now it’s your chance to be one of them! If you are looking for a challenging role that includes sales, products, and business development, then look no further! As the face of Connecteam and the first point of contact with our customers, you will have a direct influence on our development and expansion! Become a product expert and an expert in consulting businesses from a wide variety of industries! With all these important insights, you will become the link between the product, the market, and all departments in Connecteam. As an Account Executive, your role includes: - Consulting businesses who have signed up to the platform in order to make them paying customers. - Providing top-notch customer service. - Helping improve the product based on knowledge and feedback that you’ll gather. Qualifications - At least 1.5 years of AE sales experience in SaaS companies. - Strong record of quota attainment. - Strong customer relation skills and ability to interact with individuals at all levels in an organization. - Self-learner, autodidact, and high independence. - Strong time management skills and ability to prioritize tasks to meet deadlines. - Experience working with CRM and project management tools. - Energetic, positive, and motivated – MUST. - Team player with strong communications skills. - Ability to work in a fast-paced, high-growth startup dynamic environment. - Hungry to make a true impact and grow with us! - Ability to work remotely from Mon-Fri - must. Benefits - We build our people up. - Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. - We make an impact on our customer’s business. - We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. - We get the job done. - Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. - We have fun! - From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! - Everyone is welcome. - Connecteam is committed to building an encouraging, caring, and supportive environment. - Together we will shape the future of work!

Role Description Connecteam is looking for a driven and hands-on Mid-Market Sales Team Lead to manage and grow a team of Account Executives focused on Mid-Market & Enterprise customers. This leader will coach reps through complex sales cycles, drive pipeline generation and conversion, and help scale a high-performing sales culture in a fast-growing SaaS environment focused on deskless and frontline workforce management. Connecteam serves businesses across industries, including construction, retail, hospitality, healthcare, manufacturing, and field services. Key Responsibilities - Lead, mentor, and develop a team of Mid-Market Account Executives - Drive pipeline growth, forecasting accuracy, and quota attainment - Improve sales processes, methodologies, and performance metrics - Coach reps on discovery, demos, negotiation, and closing - Collaborate with Marketing, SDRs, RevOps, and Customer Success - Hire, onboard, and ramp new sales talent - Analyze KPIs and optimize team performance in a high-growth SaaS environment Qualifications - 3+ years managing SaaS sales teams (preferably Mid-Market) - Strong background in B2B SaaS sales - Experience managing high-velocity and consultative sales cycles - Proven success leading quota-achieving teams - Excellent coaching, forecasting, and pipeline management skills - Advantage: experience selling to operations/frontline/workforce management industries Benefits - We build our people up. - We make an impact on our customer’s business. - We get the job done. - We have fun! - Everyone is welcome.

Payroll Manager Location: New Jersey- US G&A Job Description: Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About the Role: We are looking for a detail-oriented and experienced Payroll Manager to join our Finance team This role is a unique opportunity to take ownership of a rapidly scaling global payroll operation, work across multiple jurisdictions, and help shape processes and infrastructure as we expand into new markets. In this role, you will take ownership of ensuring accurate, timely, and compliant payroll operations for employees across the US, Australia, and additional international locations, as our global footprint continues to grow. You will collaborate closely with HR, and external Payroll Vendors to ensure smooth payroll operations, accurate employee payments, and full compliance with all relevant tax and reporting requirements in each jurisdiction. You will also serve as the main point of contact for the employees’ payroll-related questions and concerns. This is a fully remote position. Key Responsibilities: - Own and manage the end-to-end payroll lifecycle for the US, Australia, and additional international locations through our PEO partners, ensuring accuracy, compliance, and timely execution - Maintain and update employee data with the PEO, including onboarding, terminations, and compensation or benefits changes - Review and verify timesheets, PTO, overtime, and other earnings or deductions before submission to the PEO - Oversee payroll-related withholdings, benefits, and deductions processes handled by the PEO - Partner with HR to ensure accurate employee information and resolve payroll discrepancies - Coordinate and execute smooth transitions between PEO providers, including data migration, testing, and validation - Review PEO-generated pay statements, reports, and year-end tax forms (W-2, 1099, etc.) for accuracy - Reconcile payroll accounts and prepare payroll-related journal entries in NetSuite - Respond to employee payroll and benefits inquiries with professionalism and confidentiality - Drive scalable payroll processes and workflows to support rapid headcount growth across new global territories - Maintain up-to-date knowledge of payroll regulations, tax laws, and PEO service capabilities across all supported jurisdictions Experience & Skills: - 3+ years of experience in US & International payroll administration, preferably through a PEO - Hands-on experience working with major PEO providers such as ADP, Vensure, Insperity, TriNet, Mazars, or similar - Strong understanding of US payroll laws and tax regulations (federal, state, and local) - Strong experience with multi-state payroll, including varying state tax and compliance requirements - Experience (or strong interest) in leveraging AI tools to improve efficiency, analyze payroll data, or navigate complex regulatory environments - Proficiency in Excel and data analysis for payroll reconciliation and reporting - High attention to detail, accuracy, and confidentiality - Strong problem-solving skills and ability to manage sensitive information - Excellent written and verbal communication skills - Team player with strong interpersonal skills - Ability to work independently and manage multiple priorities under tight deadlines - You thrive in a fast-paced, global environment, enjoy working with both systems and people, and take pride in delivering accurate, high-quality work Nice-to-Have: - Proven experience managing a transition between PEO providers, including data migration and process implementation Benefits: - Medical coverage. - Insurance plan. - Paid time off for vacation, sick days. - 401K Salary range: $80K-$100k #LI-Remote Joining Connecteam Is The Smart Move: - We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. - We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. - We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. - We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! - Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work!

Payroll Manager Location: Florida, United States G&A Job Description: Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About the Role: We are looking for a detail-oriented and experienced Payroll Manager to join our Finance team This role is a unique opportunity to take ownership of a rapidly scaling global payroll operation, work across multiple jurisdictions, and help shape processes and infrastructure as we expand into new markets. In this role, you will take ownership of ensuring accurate, timely, and compliant payroll operations for employees across the US, Australia, and additional international locations, as our global footprint continues to grow. You will collaborate closely with HR, and external Payroll Vendors to ensure smooth payroll operations, accurate employee payments, and full compliance with all relevant tax and reporting requirements in each jurisdiction. You will also serve as the main point of contact for the employees’ payroll-related questions and concerns. This is a fully remote position. Key Responsibilities: - Own and manage the end-to-end payroll lifecycle for the US, Australia, and additional international locations through our PEO partners, ensuring accuracy, compliance, and timely execution - Maintain and update employee data with the PEO, including onboarding, terminations, and compensation or benefits changes - Review and verify timesheets, PTO, overtime, and other earnings or deductions before submission to the PEO - Oversee payroll-related withholdings, benefits, and deductions processes handled by the PEO - Partner with HR to ensure accurate employee information and resolve payroll discrepancies - Coordinate and execute smooth transitions between PEO providers, including data migration, testing, and validation - Review PEO-generated pay statements, reports, and year-end tax forms (W-2, 1099, etc.) for accuracy - Reconcile payroll accounts and prepare payroll-related journal entries in NetSuite - Respond to employee payroll and benefits inquiries with professionalism and confidentiality - Drive scalable payroll processes and workflows to support rapid headcount growth across new global territories - Maintain up-to-date knowledge of payroll regulations, tax laws, and PEO service capabilities across all supported jurisdictions Experience & Skills: - 3+ years of experience in US & International payroll administration, preferably through a PEO - Hands-on experience working with major PEO providers such as ADP, Vensure, Insperity, TriNet, Mazars, or similar - Strong understanding of US payroll laws and tax regulations (federal, state, and local) - Strong experience with multi-state payroll, including varying state tax and compliance requirements - Experience (or strong interest) in leveraging AI tools to improve efficiency, analyze payroll data, or navigate complex regulatory environments - Proficiency in Excel and data analysis for payroll reconciliation and reporting - High attention to detail, accuracy, and confidentiality - Strong problem-solving skills and ability to manage sensitive information - Excellent written and verbal communication skills - Team player with strong interpersonal skills - Ability to work independently and manage multiple priorities under tight deadlines - You thrive in a fast-paced, global environment, enjoy working with both systems and people, and take pride in delivering accurate, high-quality work Nice-to-Have: - Proven experience managing a transition between PEO providers, including data migration and process implementation Benefits: - Medical coverage. - Insurance plan. - Paid time off for vacation, sick days. - 401K Salary range: $80K-$100k #LI-Remote Joining Connecteam Is The Smart Move: - We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. - We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. - We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. - We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! - Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work!