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A leading independent provider of IT infrastructure services, enabling users and their business.
Technical Analyst – Java Operations
Location
United Kingdom
Posted
76 days ago
Salary
0
Seniority
Senior
Job Description
Technical Analyst – Java Operations
Computacenter
• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Provide Technical Leadership in own specific area of expertise. • Document and reports on work completed to ensure compliance with Company and Customer Procedures. • Contribute to the development of technical procedures and standards to meet business and customer requirements. • Escalate issues in line with company processes to ensure customer demands are met. • Able to communicate on complex issues to meet business and customer requirements to avoid escalations. • Evaluate escalations and resolve appropriately to ensure customer demands are met. • Provide customer service to internal and external customers to ensure consistent experience
Job Requirements
- Bachelor’s degree or equivalent in Business, Information Technology, or related field.
- 3+ years of hands-on experience with Java Dev /Operations
- Works under general supervision.
- Uses discretion.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Able to define and follow instructions and procedures
- Proven experience in IT Service environment.
- Demonstrates the ability to absorb and apply technical information.
- Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
- Ideally certified in appropriate technologies to support business strategy.
- Demonstrates an organised approach to work.
- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
- Proven ability to work under pressure and to tight deadlines.
- Routine administrative skills
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