• Providing coordination of care to SNP members • Establishing and maintaining a care plan • Coordinating care with ICT members • Coordinating care during transitions of care • Collaborate with other CM team members to support the beneficiary through TOC events • Participate in case management and quality committees • Act as a liaison for the Interdisciplinary Care Team (ICT) in conjunction with the PCP and beneficiary/caregiver • Provide resources and benefits available to assist and educate the beneficiary/caregiver to develop and/or improve self-management skills and achieve quality of life

• Lead, mentor, and develop a regional team of Project Managers and Application Engineers across Canada • Assign resources to projects and field maintenance work based on workload, technical complexity, and customer priorities • Drive talent development using the CPG process and foster a culture of technical excellence and customer focus • Manage performance, conduct reviews, and support career growth for direct reports • Effectively manage a remote, multidisciplinary team and drive culture change across the regional organization • Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI projects within the Canadian region • Coordinate all customer and project activities including system acceptance, maintenance, and warranty services • Monitor project activity, address customer service and field maintenance issues, and ensure adherence to schedules and budgets • Lead pre-award coordination, contract and SOW development, and review • Ensure all project phases are documented appropriately and executed in line with company and customer standards • Provide technical direction on AMI (Sensus FlexNet) system performance, optimization, and reliability • Guide the team in troubleshooting and resolving complex issues across head-end systems and network components • Champion preventive maintenance plans (daily, weekly, monthly), system health monitoring, and meter read performance improvements • Recommend and approve system improvements, over-the-air upgrades, and hardware enhancements • Oversee backend data flow analysis to diagnose and resolve deployment issues • Ensure compliance with data security, privacy, and regulatory standards relevant to Canadian utility operations • Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus EasyLink), and required integrations • Serve as the senior point of escalation and primary customer interface for the Canadian region • Represent the region across business development phases: RFP, shortlist, customer contract negotiations, and endpoint installation contractor SOWs • Build strong strategic relationships across Sensus organizations including Sensus Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management • Align closely with Canadian Distributor to drive resolution of post-sales technical issues • Provide project status reporting to senior management and lead customer conflict resolution

• Serve as lead product owner and point of contact for advanced analytics supporting supply chain operations. • Define the supply chain analytics roadmap by partnering with stakeholders to identify priorities, establish KPIs, diagnose performance gaps, and shape analytics initiatives that improve business outcomes. • Manage the analytics product lifecycle by overseeing intake, requirements, backlog prioritization, delivery planning, user acceptance, adoption, and continuous improvement. • Explore and introduce new analytics capabilities, techniques and best practices to apply to use cases including AI-assisted improvements in speed and quality. • Coordinate execution across capability teams by working with data engineering, data science, automation, IT, and other analytics teams to remove barriers and get projects delivered. • In addition to dashboards and reports, diversifying into analytics deliverables of decision tools, guided workflows, scenario analysis, recommendations, and reusable analytics products. • Maintain and improve the supply chain financial reporting process. • Lead and develop the team by coaching the team on analytical best practices, problem framing, product thinking, communication, and business interpretation. • Act as a change leader, instill AI-first mindset through adoption of AI tools for productivity improvement and beyond. • Determine staffing needs, hire, train, and develop team members across the department(s). • Monitor and evaluate performance and implement coaching and development plans. • Lead cross-functional collaboration within a matrix environment. • Develop and communicate strategic objectives and measurable time-based goals for team and individuals based on business and department priorities. • Partner with Supply Chain, Operations, Information Technology, and additional leaders to influence the data management processes while overseeing governance practices.

• Build a Culture of Working Back from the Customer • Ensure exceptional customer experiences through the application of the Five Below service model • Create and sustain a sales culture that achieves district business performance results • Lead execution of and follow up on all company merchandising and operational standards • Challenge and equip store managers to creatively anticipate the needs of the customer • Develop a High Performing Crew • Attract, lead and develop teams that are ambassadors of Five Below’s culture • Present facts clearly, coach effectively, and actively listen to inspire trust • Ensure people feel cared for and connected to each other • Execute a talent strategy that attracts quality candidates • Inspire accountability by providing training, coaching, and consistent feedback to your team • Drive a Consistent Business • Communicate Five Below’s vision for the crew • Leverage reports and metrics to make decisions that positively impact sales • Build strong relationships and work closely with corporate business partners • Achieve results without compromising quality or integrity of work