• assesses and evaluates members' needs and requirements • guides members/families toward and facilitates interaction with resources appropriate for the care and wellbeing of members • employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues • identifies and resolves barriers that hinder care • ensures patient is progressing towards desired outcomes by monitoring patient care through assessments and evaluations • may create member care plans

Role Description If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a targeted case manager. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE. Responsibilities: - Provides case management services to individuals who meet the definition of being developmentally disabled, as defined by the State of Montana. - Assist these persons gain access to the following: - Medical Services - Social Services - Educational Services - Vocational Services - Recreational Services - Caseload and/or billing requirements on a monthly, quarterly, and yearly basis. Excited to join our organization? AWARE targeted case managers earn $20.00 - $22.19 per hour. Qualifications - A BS/BA Degree in a social work related field; and minimum of one (1) year of direct work experience in the developmental disability field. - Ability to develop and implement individual treatment plans; with the knowledge of behavioral, clinical, and mental health interventions, and skill building techniques. - Understanding of the emotional and behavioral needs of assigned clients. - Interpersonal communications skills necessary to: - Work independently and as a team member. - Make observations and report them accurately. - Follow oral and written instructions. - The ability to facilitate meetings. - The ability to work independently via a virtual office; using a laptop computer and cell phone. Benefits - AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. - AWARE’s benefits include: - Annual raises - Tuition Advancement Program - Health Insurance - Dental/Vision Insurance - 401(k) with company match - Life Insurance - Wellness programs - Generous paid time off We are proud to be an equal opportunity employer.

• Serve as a regional facilities subject matter expert and resource for operations and onsite teams. • Provide technical guidance and coaching to Maintenance Supervisors and Property Managers to promote consistency and best practices. • Lead facilities meetings, facilitate training, and share technical knowledge across the portfolio. • Support implementation of company standards, maintenance programs, and operational initiatives. • Oversee maintenance operations and ensure proper upkeep of all physical assets, including HVAC, plumbing, electrical, appliances, and building systems. • Partner with site teams on turn planning, work order performance, and preventive maintenance programs. • Conduct regular property inspections and provide recommendations to address deficiencies and operational risks. • Assist with emergency response, major repairs, and property-related incidents as needed. • Oversee approved capital improvement projects, including renovations, rehabilitations, and insurance-related repairs. • Coordinate contractors and vendors to ensure quality workmanship, budget adherence, and timely completion. • Support due diligence activities related to acquisitions, dispositions, and asset evaluations. • Evaluate vendor performance and support ongoing service improvement. • Partner with operations teams to monitor maintenance and capital expenditures and forecast regional needs. • Identify cost-saving opportunities while maintaining service quality and asset integrity. • Promote regulatory compliance, safety best practices, and proper use of PPE across the portfolio. • Support property readiness for audits, inspections, and risk management initiatives. • Promote timely, consistent, and customer-focused service delivery across all communities. • Assist onsite teams in resolving complex maintenance-related resident concerns.

• Define and own the KPIs for the App channel; report channel health to Commercial and Product leadership. • Own the app store rating/score as a KPI, along with review response rate and time-to-response — and ensure issues players raise in reviews are triaged, routed and resolved. • Act as KTO's main contact for Google and Apple, managing the platform relationships alongside Development and Product, including approvals, policy compliance and escalations. • Map the full mobile user journey and maintain a prioritised backlog of friction points and growth opportunities — handing clear, evidence-backed problems to Product, CRM and Marketing. • Partner with Product to influence (not own) the mobile roadmap, ensuring commercial and journey priorities are represented. • Work closely across CX, Special Cases, Tech, CRM and Commercial to connect player feedback, incidents and priorities into a coherent channel plan. • Work with CRM/Lifecycle to align in-app messaging, push notifications and loyalty mechanics (Clube KTO) with the channel strategy. • Partner with Marketing and Acquisition on install campaigns, ASO, attribution and the post-install experience. • Coordinate app release readiness: feature rollout, comms, store updates, and adoption tracking. • Use data (with the Data team) to find what's working, what's leaking, and where to invest next. • Champion a mobile-first standard across the business and raise the quality bar for anything that touches the app.