Cnexia

• Be part of a team with rotating shifts that cover a 24/7 operation • Update training and support documentation • Respond to and manage new and existing trouble tickets (aka “on-call duty”) • Perform tier 1 support level remediations: example restart the application … • Document troubleshooting steps, status, diagnostic results, root cause analysis • Engage higher tier support when required, including vendor engagement • Present incident outage report • Execute defined procedures and perform mass updates • Participate in Change Management activities • Complete predefined periodic checklists and develop suggestions for automation

• Execute targeting and personalization activities in Adobe Target (audiences, offers). • Manage incoming marketing requests and convert them into actionable targeting setups. • Collaborate with web integrators to deliver targeted components and content. • Use RTCDP segments and profile attributes for audience targeting. • Perform end-to-end QA, including audience validation and experience rendering. • Maintain documentation for activities, requirements, and workflows. • Provide light strategic guidance on personalization opportunities (~20%).

• Design, develop, test, and deploy RPA solutions using Automation Anywhere (A360 preferred) • Build and maintain web automation workflows and browser-based processes • Create, troubleshoot, and optimize Excel VBA macros integrated with automation solutions • Support and enhance existing bots, ensuring performance and reliability • Work with business stakeholders to identify automation opportunities and gather requirements • Prepare process documentation and support testing and production deployments • Monitor bot performance and ensure compliance with security and governance standards.

• Assess changes to be made to systems as a result of new products and services, and process modifications to the communications to the Consumer/Business customers • Recommend enhancements/modifications to existing applications or new acquisitions to meet business needs • Analyse and evaluate business solutions by working with vendors, consultants, sponsors and multi-functional teams • Act as the primary interface between the operational representatives and the system integrators and/or solution providers • Deliver accurate, timely & cost effective project documentation as per project methodology.

• Data mining and extracting usable information from valuable data sources • Using machine learning tools to select features, create, and optimize classifiers • Processing, cleansing, and validating the integrity of data for analysis • Analyzing large volumes of information to identify patterns and solutions • Developing time series forecasting models using machine learning algorithms • Developing prediction systems and machine learning algorithms • Building strong partnerships with sponsors, clients, and vendors to validate business processes • Informing product owners of delivery status; identifying delivery risks and dependencies and detailing and quantifying impacts • Investigating anomalies in business flows • Acting as a key interface with the IT team to communicate data patterns and findings • Preparing presentations that clearly explain both the data science process and results to technical and non-technical audiences, including project managers, clients, sponsors, and vendors • Communicating and documenting findings in a structured manner

• Optimisation SEO on-page (titres, méta descriptions) • Recherche de mots clés et d'intentions alignée aux enjeux commerciaux • Support de l'optimisation du moteur génératif

• Develop, enhance, and maintain backend services and APIs using Java 21, Spring Framework 5/6, and Spring Boot 3/4, following industry best practices. • Design, implement, and document RESTful APIs, ensuring reliable integration with downstream and upstream systems. • Build and maintain event-driven and streaming solutions using Apache Kafka, including Kafka Streams for real-time data processing and Kafka Connect for system integration. • Ensure service interoperability and standardization by implementing TMF Forum OpenAPI specifications for service, data, and process modeling. • Work extensively with containerized applications, leveraging Docker and deploying to OpenShift platforms in cloud-native environments. • Design, develop, and optimize database schemas and queries using PostgreSQL, including performance tuning and index optimization. • Deploy and manage applications in Google Cloud Platform (GCP), utilizing Cloud SQL and aligning with cloud security and resilience best practices. • Apply Secure Software Development Lifecycle (SSDLC) practices to produce clean, maintainable, scalable, and secure code. • Implement automated testing strategies, including unit tests, integration tests, and service-level testing, to ensure reliability and quality of deliverables. • Participate actively in Agile delivery practices, including sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives. • Troubleshoot, diagnose, and optimize application and platform performance, including messaging throughput, database performance, and resource utilization. • Monitor and support application observability and operational health, using tools such as ElasticSearch, Grafana, Dynatrace (where applicable), and platform-native monitoring solutions. • Collaborate closely with cross-functional teams, including architecture, QA, platform, and operations, to ensure successful end-to-end service delivery.

• Design, implement, and maintain critical database systems • Optimize database performance and ensure security • Collaborate with cloud infrastructure teams • Develop backup and recovery procedures • Troubleshoot complex database issues

• Design and own the end-to-end ServiceNow platform architecture, ensuring scalability, reliability, and alignment with ServiceNow best practices • Define and maintain the data model, CMDB structure, CSDM alignment, and overall application architecture • Translate business requirements into robust ServiceNow solutions across domains such as ITSM, ITOM, HRSD, CSM, SecOps, or custom applications • Design and oversee integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers, and event-based patterns • Act as the go-to technical authority for ServiceNow within the organization — guiding teams, reviewing designs, and setting the bar for quality • Influence platform roadmaps, investment decisions, and adoption strategy based on business priorities and platform evolution

• Proficiency in scripting, programming, and database management. • Optimize performance and resource management. • Document and manage requirements collaboratively.