Cloudsmith

Senior Software Engineer, Platform TL;DR: We are looking for a collaborative engineer with a bias for action and a strong focus on delivering customer value. If you are motivated to solve complex systems problems across infrastructure, platform reliability, and backend software, and thrive in an environment where no two weeks look the same, you will find a supportive home at Cloudsmith. About Cloudsmith Cloudsmith is transforming how organisations handle software artifacts and secure their supply chains. As a cloud native, multi-tenant platform, we enable organisations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, regardless of scale. Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story. The Role As a Senior Software Engineer on the Core Platform team, you'll work across the systems that keep Cloudsmith fast, reliable, and scalable for our global customer base. This is a broad, high-impact role that sits at the intersection of infrastructure and software engineering. You'll be as comfortable tuning a slow database query or diagnosing a production incident as you are designing and shipping a new platform capability. You'll need good instincts, strong technical judgement, and the ability to move with confidence in ambiguous situations. Our Team We are one of four engineering teams responsible for building application capabilities and the underlying platform upon which Cloudsmith is founded. We operate in a highly collaborative environment, where people with different skills come together to make things happen. We each contribute to an environment where curiosity, support, transparency, and bias for action reign. We have a modern CI/CD approach, deploying several times per day, and we support a global set of customers who are engineers like us. The Platform team is cross-cutting by nature. You won't own a single service in isolation. Instead, you'll work across layers of the stack, from AWS infrastructure through to backend application code, tackling problems that don't always have a well-worn path. One week might involve investigating a performance regression affecting an enterprise customer; the next, designing changes to how our platform handles authentication or billing at scale. This is a rare opportunity to work on systems that matter — mission-critical infrastructure used by some of the world's most demanding engineering organisations — alongside a small, senior team that takes pride in doing things well. Our Technology Stack We are cloud-native, born in AWS, and embrace their services across our platform. Our technology stack includes Python, Django, React, NextJS, ECS, Postgres, Clickhouse, Kinesis, Cloudfront, Flink, Elastic Search, Lambda, AmazonMQ & Terraform. Tooling includes VS Code, Slack, Linear, Datadog, Notion, CircleCI & Spacelift. Key Responsibilities - Build: Design, build, and ship new features and optimisations for our platform infrastructure - Resilience: Help keep our systems fast, reliable, and running smoothly at a global scale. - Collaborate: Work closely with teammates from product, design, and customer success to solve complex problems together - Quality: Prioritise quality and security through rigorous testing, monitoring, and sustainable engineering habits. - Mentor: Share your knowledge through code reviews, documentation, and mentoring others to foster a growth-oriented environment. Required Experience, Qualities & Skills We realise that not everyone will have every experience and expertise in every possible thing. Still, if you have many of the following, we might be a great place to progress your career. - Experience: 5+ years (or equivalent) of professional experience building, testing, and maintaining complex distributed systems in production. - Technical Proficiency: Proficiency with programming languages such as Python (Django), Golang, Rust, Java, or similar - Infrastructure: Familiarity with cloud-based infrastructure and related services (AWS, CloudFront, Lambda, ECS, Postgres, S3, Kinesis, Terraform), container runtimes, event-driven architectures (high volume data pipelines), and continuous integration. - Iterative Delivery: You understand the importance of shipping early and often and delivering value iteratively. - Communication: An enthusiastic and effective communicator who can bridge the gap between technical and non-technical stakeholders. - Mindset: Deeply passionate about your craft, eager to learn, and comfortable admitting what you don't yet know. Benefits, Location & Work Environment Note: You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship. Headlines - A position based in Ireland or the United Kingdom. - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series B startup (and beyond). - Regular (monthly-ish) travel may be required for company gatherings and engineering days Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and well-being benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Facilities Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands off-sites in Belfast three times a year, featuring guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We’re looking for someone who has a passion for their craft, a collaborative attitude, and a desire to build a product customers love. We are critical infrastructure built by developers for developers, and we are building the world’s software supply chain platform and ecosystem. We want to hear from you if you are excited to build a high performing platform that powers software delivery at a global scale - balancing thoughtful design with real-world constraints - to leave a lasting impact on the software industry from today until IPO and beyond.

TL;DR: We're seeking a creative, energetic brand designer to help us win more attention in the market and build a global brand About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale. Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story. The Role As a Senior Brand Designer you’ll work on our Brand team, reporting to our Principal Brand Designer, Alison Newman. Working with Alison, you’ll create novel branded content and experiences designed to get attention in the market, demonstrating that Cloudsmith is an enterprise-ready company. Key Responsibilities Creative Concepting - You’ll help to generate ideas for novel, interesting content and experiences built around trends, market insights, customer problems and other stimuli - You’ll critically evaluate your ideas, throwing away anything that probably won’t resonate with target customers - You’ll refine your ideas until they’re as compelling as possible - You’ll describe what channels, content, assets, experiences need to be used or created to deliver on your concepts - You’ll plan for your concepts to be delivered Branded Content - You’ll deliver a steady stream of high quality branded content designed to get attention in the market - graphics, assets, content. Much of this will be content for sharing online; web, social - but some will be content for delivery at real-world events - You’ll work with the wider team to get your work out to a wide audience - You’ll measure the success of your work and refine later concepts in line with what you learn Brand Support - You’ll align to at least one of our other functions (marketing, sales, operations etc.) to support them with the use of our brand. Typically this involves creating compelling documents, presentations, tools & templates - ensuring we always come across as authentic and credible, wherever we show up - You’ll help us maintain and evolve our brand book and brand toolkit Required Experience, Qualities & Skills Essential Skills - 5+ years of relevant design experience working in-house at a technology or digital product company, or relevant agency experience - An excellent portfolio of digital design work demonstrating your fundamental skills in brand design, graphic design, comms design Cultural Values We're Looking For Ideally we need somebody who can: - Collaborative, collaborate, collaborate; you’ll be working as part of a team, and you need to know how to work as part of a creative team - Think creatively; identifying novel/fun/interesting solutions to problems and challenges - Think commercially; is interested in their work being seen by a wide audience and can evaluate the success/otherwise of what they make - Deliver consistently; designs great solutions to problems over and over again - Deliver efficiently; takes the right amount of time to get to the solution, but no more - Communicate effectively; as a remote-first company we value writing as a core skill, and effective in-person communication from time to time Impact & Opportunity This role offers the chance to work in a fast paced environment with lots to learn, and many creative problems to solve. From startups to Fortune 500 companies, your work will directly impact how organizations get to know and love Cloudsmith. Benefits, Location & Work Environment You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship. Headlines - A position based in Ireland or the United Kingdom. - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series C startup (and beyond). Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Facilities Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast twice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance creativity with high-quality execution and is fearless in rolling up their sleeves when needed. We want to hear from you if you're excited to build a global brand with a lasting impact on the software industry.

TL;DR: We're seeking a creative, energetic and highly skilled web/digital designer to help us create wonderful, attention-grabbing online experiences. About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale. Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story. The Role As a web/digital designer, you’ll work as part of our Brand team, and report to our Principal Brand Designer, Alison Newman. Working with Alison, you’ll design a stream of improvements and new experiences for our website, Cloudsmith.com. You’ll design new atoms, components, blocks and pages to solve specific challenges, and you’ll craft entire new experiences (engaging technology stories, interactive tools) to meet wider brand and communication objectives. We place a premium on how we look and feel online, especially on our website, and this is a chance to fundamentally influence how we meet our target customers. Key Responsibilities Concept Development - You’ll develop creative concepts in response to business problems; taking input from the brand team, sales team, marketing team - then developing ideas for our website - You’ll take content - e.g. written materials - and develop creative solutions to communicating that content online - You’ll critically evaluate and develop the best of your ideas with input from the brand and wider design teams - You’ll work in support of other functions in the business; marketing, sales, product - who need our website to be successful; publishing content, communicating key messages, describing product benefits. Digital Design - You’ll design new components, pages, interactive experiences for our website - Cloudsmith.com - You’ll design standalone micro-sites and once-off online tools to help meet specific brand or commercial objectives - You’ll design for our social media channels, helping to bring wider attention to Cloudsmith - You’ll be the go-to digital designer when the brand team want to create a novel online experience Design Systems, Continuous Improvement - Continuous improvement - You will look for ways to improve existing pages, blocks, components, experiences on our website - Design system - You will maintain and extend our website design system to cater for new use cases and experiences - You’ll help us to keep the website in line with other online touchpoints like our web application (app.cloudsmith.com), documentation website (docs.cloudsmith.com) - through regular collaboration and interaction with other teams Required Experience, Qualities & Skills Essential Skills - 3+ years of relevant digital design experience working in-house at a technology or digital product company, or relevant agency experience - An excellent portfolio of digital design work demonstrating web/digital design, interactive design; preferably work that’s online we can look at and interact with - Strong fundamental design skills; layout, typography, colour, illustration - Advanced skills in Figma; essential design skills, incorporating design systems/libraries, working with variables - Ability to work hands-on with web developers to support translation of design to working builds - A very strong understanding of what can and can’t be built for the browser; and the ability to work within realistic technical constraints - Some hands-on prototyping abilities in html, css, js is desirable, even if supported by AI (Claude etc.) Cultural Values We're Looking For Ideally we need somebody who can: - Collaborative, collaborate, collaborate; you’ll be working as part of a team, and you need to know how to work as part of a creative team - Think creatively; identifying novel/fun/interesting solutions to problems and challenges - Think commercially; understand the underlying drivers behind design; desired business outcomes, user needs, technical constraints - Deliver consistently; designs great solutions to problems over and over again - Deliver efficiently; takes the right amount of time to get to the solution, but no more - Communicate effectively; as a remote-first company we value writing as a core skill, and effective in-person communication from when we get together Impact & Opportunity This role offers the chance to work in a fast paced environment with lots to learn, and many creative problems to solve. From startups to Fortune 500 companies, your work will directly impact how organizations get to know and love Cloudsmith. Benefits, Location & Work Environment You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship. Headlines - A position based in Ireland or the United Kingdom. - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series C startup (and beyond). Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Facilities Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast twice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance creativity with high-quality execution and is fearless in rolling up their sleeves when needed. We want to hear from you if you're excited to shape how an emerging global technology brand looks, sounds, communicates online.

We're seeking a Support Engineer with a strong DevOps and customer engagement background to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) built on AWS, our mission is to enable organizations to tackle scale and complexity through best-in-class artifact management and to secure software by default. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, containers, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale. Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocket-ship growth story. The Role We have built a team that provides an experience that sets Cloudsmith apart. On a daily basis, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related challenges. We’re looking for a dedicated and passionate Technical Support Engineer to join our growing team. As a Technical Support Engineer your role provides a deep subject matter expertise on the product solutions and best practices. Working alongside CSMs to provide our customers with technical guidance, go in-depth on use case implementation, and demonstrate the ways to deploy and effectively leverage the product's service. Our Team We are building a team that is responsible for the developer experience. On a daily basis we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related issues. We expand and enhance their experience through the development and maintenance of 3rd party integration that extends our API, CLI and Webhook capabilities, while curating a public knowledge base to support customers to independently resolve common issues. Cultural Values We’re looking for: - Empathy + customer-centricity: You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success. - Relentless curiosity + continuous learning: You are always eager to learn, improve, and challenge assumptions. You proactively seek knowledge and are never satisfied with the status quo. - Bias for Action + Ownership: You take initiative, move fast, and own problems end-to-end. You’re not afraid to roll up your sleeves, even when challenges are outside your comfort zone. - Collaboration + Candor: You value open, honest, and respectful communication. You give and receive feedback constructively and believe that the best ideas win, regardless of hierarchy. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 3+ years in Technical Product Support, a similar role, or a background in software development with a strong background in debugging and troubleshooting complex technical issues. - Strong application programming experience, proficient in Java, Python, or JavaScript languages. - Basic understanding of software packaging, distribution concepts, and related tools. - Experience with cloud platforms (AWS, GCP, or Azure) and cloud-based architectures. - Knowledge of software packaging and distribution concepts and tools. - Excellent problem-solving and troubleshooting skills. - An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical listeners alike. - Ability to work independently and as part of a team. Things that are bonuses: - Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects - Strong application programming experience, proficient in Java, Python, or JavaScript. - Familiarity with UNIX-like systems (Linux/WSL/MacOS) - Familiarity with Artifact and Package management, or the software supply chain. - Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration - Amazon Web Services (AWS) / AWS Certifications - Significant contributions to open-source projects - ReST, GraphQL, gRPC API Design - Docker, OCI, ORAS, Kubernetes (k3s, k8s) - Sigstore, Cosign, Keyless Signatures, Signature Attestation - Grafeas, Kritis, Metadata Provenance - Software Bill of Materials, Software Composition Analysis - Serverless, Edge Computing, Distributed, Microservices - Knowledge of Security Principles, Software Vulnerabilities and Zero Trust Models. Benefits, Location & Work Environment Note: You must be based in the UK and have the right to work independently without requiring sponsorship. Headlines - A remote-first position based in the UK - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series B startup (and beyond). Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Hybrid / Remote First Cloudsmith is headquartered in Belfast, Northern Ireland, and we use our H.Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack is how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance deep technical expertise with profound customer empathy, has the experience to build a world-class technical support experience, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers, for developers and we’re building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to work on mission-critical infrastructure with a lasting impact on the software industry from today until IPO and beyond.

TL;DR: We're seeking a deeply technical, highly collaborative account owner to drive success for industry-leading companies that use Cloudsmith to power their software businesses. About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale. Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story. The Role As a Senior Customer Success Manager at Cloudsmith, you’ll own the long-term success of our strategic enterprise customers. You’ll be responsible for driving adoption, realizing value, and fostering lasting partnerships, ensuring customers see Cloudsmith as a trusted, strategic part of their software delivery ecosystem. You’ll guide customers through complex technical and organizational challenges, support adoption and growth, and collaborate with cross-function teams to help shape the ongoing evolution of our product and processes. Key Responsibilities Customer Success & Strategic Leadership - Manage a portfolio of enterprise customers, ensuring they gain full value from Cloudsmith’s platform - Create and maintain Success Plans that set clear goals, track progress, and highlight areas for improvement - Monitor account performance, identify growth opportunities, and partner with Sales to support renewals and expansion - Anticipate potential risks and coordinate solutions with cross-functional teams before issues escalate - Build trusted relationships with senior and technical stakeholders, guiding them toward achieving their objectives Technical Engagement - Confidently engage with technical teams to optimize adoption of Cloudsmith’s platform - Investigate and troubleshoot technical issues alongside customers, providing clear guidance and solutions - Communicate complex technical concepts in a way that is understandable to both technical and business audiences Cross-Functional Collaboration & Process - Partner with Product, Engineering, Support, and Sales to provide a cohesive customer experience - Convert customer feedback into actionable recommendations for product enhancements and process improvements - Help refine Customer Success methods, playbooks, and repeatable practices to improve efficiency and scalability - Use internal systems to track adoption, usage trends, and potential challenges across accounts Onboarding & Adoption - Work with Onboarding Managers to deliver smooth, organized onboarding experiences for new customers - Support customers through platform adoption, technical questions, and integration challenges - Collaborate to design strategies that increase engagement and ensure long-term value - Document and share insights, highlighting successes and lessons to benefit the wider team Required Experience, Qualities & Skills Technical Expertise - 8+ years managing enterprise accounts in SaaS, DevOps, or cloud-native environments - Comfortable working alongside engineering, platform, and security teams on complex technical matters - Experienced in designing Customer Success programs with defined goals, milestones, and measurable outcomes - Able to analyze technical problems and offer practical solutions to support adoption and value realization Domain Knowledge - Strong understanding of CI/CD pipelines, cloud-native tools, and platform adoption strategies - Skilled at navigating complex organizations with multiple stakeholders and technical teams - Experience converting customer feedback into improvements in product, process, or adoption methods - Knowledge of regulated or security-sensitive environments, supporting teams through change and adoption Communication & Leadership - Confident, clear communicator with the ability to engage both technical and business audiences - Comfortable providing guidance and feedback to internal teams and customers to drive better outcomes - Able to mentor or support other team members while collaborating across departments - Skilled at presenting insights, trends, and recommendations to influence decisions and actions Impact & Opportunity This role offers the chance to own the long-term success of Cloudsmith’s enterprise customers, helping them adopt our platform, realize value, and grow their software operations. You’ll influence how organizations manage, secure, and scale their software supply chains, collaborating with customers and internal teams to shape adoption strategies and drive meaningful outcomes. From startups to Fortune 500 companies, your work will directly impact how organizations control and secure their software supply chains. Growth & Development As the company grows, you’ll have the opportunity to deepen your technical expertise, harden your experience managing globally recognised accounts, and develop leadership skills. Benefits, Location & Work Environment Note: You must be based in the USA and have the right to work independently without requiring sponsorship. Headlines - A position based in the USA. - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series B startup (and beyond). - Regular (monthly-ish) travel may be required for team meetings. - Regular (quarterly-ish) travel may also be required for events and customers. Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Facilities Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast thrice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance deep technical competency with holistically accountability and ownership, has the experience to build deep relationships with senior technical stakeholders, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers / for developers and building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to build the standard for how we support our largest customers with a lasting impact on the software industry from today until IPO and beyond.

We are looking for an experienced Growth Marketing Manager to own and optimize our key digital channels. This role is central to generating pipeline and maximizing the efficiency of our marketing spend. You will be the owner of our paid media strategy and responsible for turning data into actionable insights that fuel our growth. About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best-in-class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale. Backed by top-tier investors and on a trajectory toward IPO and beyond, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story. The Role As a Growth Marketing Manager, you will be responsible for the strategy, execution, and optimization of our digital channels: Paid & Digital Channel Management - Strategy & Execution: Own the full lifecycle of paid campaigns across platforms like Google Ads (Search/Display), Reddit Ads, LinkedIn Ads and other relevant platforms. - New channels: Rapidly identify, test, and scale new marketing channels - whilst developing a framework for quick experimentation to assess channel viability and performance. - Budget Management: Manage the paid media budget, allocating spend based on performance and pipeline targets to maximize ROI and efficiency. Social Media: Develop and execute a B2B-focused content promotion strategy across LinkedIn and other key social channels to drive traffic and engagement. Optimization & Conversion - Landing Page Optimization: Continuously A/B test high-converting landing pages and ad creative/copy to improve conversion rates (CPA/CPL). - Conversion Rate Optimization: Own the entire end-to-end web conversion funnel, relentlessly A/B testing landing pages, forms, and call-to-actions to maximize the efficient conversion of anonymous visitors into high-quality Marketing Qualified Leads (MQLs). Reporting & Analysis - Performance Tracking: Define, monitor, and report on key metrics across all channels, including CPL, CPA, MQLs, SQLs, and Marketing ROI. - Provide weekly and monthly performance summaries, clearly identifying trends, opportunities, and recommendations for optimization. - Utilize multi-touch attribution reports to evaluate channel ROI and make decisions based on data to optimize and shift marketing spend for maximum pipeline impact. Required Experience, Qualities & Skills - Experience: 3-5+ years of hands-on experience in growth or performance marketing, specifically within a B2B SaaS environment. - Channel Expertise: Deep, demonstrable expertise in managing and optimizing advertising campaigns with a strong focus on generating pipeline and awareness. - Data Proficiency: Highly analytical and proficient with reporting tools (e.g. Google Analytics, BI Tools) and experience working within a CRM/Marketing Automation ecosystem. - A/B Testing: Proven track record of running successful A/B tests on ad copy, landing pages, and creative assets. - Self-Starter: The ability to operate autonomously in a fast-paced environment, prioritizing high-impact work with limited supervision. - Communication: Excellent written and verbal communication skills, with the ability to present complex data clearly to non-technical stakeholders. Nice to Haves - Experience managing organic social media strategy in a B2B environment. - Knowledge and experience within DevOps. Benefits, Location & Work Environment Note: You must be based in Ireland, the United Kingdom or the US (East Coast) and have the right to work independently without requiring sponsorship. Headlines - A position based in Ireland, the United Kingdom or the US (East Coast) . - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series B startup (and beyond). - Regular (monthly-ish) travel may be required for team meetings. - Regular (quarterly-ish) travel may also be required for events and customers. Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Facilities Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast thrice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance growth and performance, has the experience to develop and implement digital strategies, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers / for developers and building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to build a true growth engine with a lasting impact on the software industry from today until IPO and beyond.

We're seeking an experienced Senior Support Engineer with a strong DevOps and customer engagement background to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) built on AWS, our mission is to enable organizations to tackle scale and complexity through best-in-class artifact management and to secure software by default. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, containers, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale. Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocket-ship growth story. The Role We have built a team that provides an experience that sets Cloudsmith apart. On a daily basis, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related challenges. We enhance their experience through the development and maintenance of third-party integrations that extend our API, CLI, and Webhook capabilities while curating a public knowledge base to support customers in resolving common issues independently. As a Senior Support Engineer, you will play a key role in driving technical excellence, mentoring junior team members, and helping shape support processes and best practices. You will also contribute to product improvements by collaborating closely with engineering and product teams to refine features and enhance reliability. Key Responsibilities - Technical Support + Mentorship: Provide expert-level technical support, guiding customers through complex troubleshooting and issue resolutions while mentoring junior engineers to enhance overall team effectiveness. - Problem Solving: Diagnose, replicate, and troubleshoot advanced technical issues, working closely with customers to identify root causes. - Process Optimisation: Identify and implement improvements to support workflows, automation, and escalation processes to enhance efficiency and customer satisfaction. - Documentation + Enablement: Create and maintain in-depth technical documentation, including knowledge base articles, runbooks, and FAQs, to improve self-service support options. - Software Expertise: Leverage expertise in software development to contribute to and maintain third-party integrations, such as Terraform, Github Actions, and CircleCI, ensuring seamless interoperability. - Customer Advocacy + Product Influence: Act as a key advocate for customers, translating feedback and technical insights into meaningful product enhancements in collaboration with our engineering teams. - Incident Management + on-call support: Lead critical incident response efforts, providing senior-level expertise in diagnosing customer-specific outages or failures. - Package Management + CI/CD Expertise: Leverage expertise in package management and CI/CD to provide guidance and instruction to customers in using Cloudsmith in the most efficient way possible. Required Experience, Qualities & Skills - 5+ years of experience in Technical Support, DevOps, or a related field, with a strong background in debugging and troubleshooting complex technical issues. - Strong application programming experience, proficient in Java, Python, or JavaScript. - Deep understanding of software packaging, distribution concepts, and related tools. - Experience with cloud platforms (AWS, GCP, or Azure) and cloud-based architectures. - Strong problem-solving skills, capable of diagnosing and resolving complex technical challenges efficiently. - Excellent communication skills, with the ability to translate technical concepts for both technical and non-technical audiences. - Ability to work independently, drive initiatives, and contribute to process improvements. Cultural Values We're Looking For - Empathy + customer-centricity: You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success - Relentless curiosity + continuous learning: You are always eager to learn, improve, and challenge assumptions. You proactively seek knowledge and are never satisfied with the status quo. - Bias for Action + Ownership: You take initiative, move fast, and own problems end-to-end. You’re not afraid to roll up your sleeves, even when challenges are outside your comfort zone. - Collaboration + Candor: You value open, honest, and respectful communication. You give and receive feedback constructively and believe that the best ideas win, regardless of hierarchy. Benefits, Location & Work Environment Note: You must be based in the USA and have the right to work independently without requiring sponsorship. Headlines - A remote-first position based in the USA. - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series B startup (and beyond). Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Hybrid / Remote First Cloudsmith is headquartered in Belfast, Northern Ireland, and we use our H.Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack is how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance deep technical expertise with profound customer empathy, has the experience to build a world-class technical support experience, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers, for developers and we’re building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to work on mission-critical infrastructure with a lasting impact on the software industry from today until IPO and beyond.