CloudKettle Inc

Role Description Ateko is seeking a motivated and detail-oriented Intermediate Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our clients' Salesforce instances. You will work closely with consultants, developers, and client stakeholders to ensure Salesforce effectively meets business needs. This is an excellent opportunity for an experienced administrator looking to deepen their skills in a fast-paced consulting environment. This role requires on-call support on evenings, weekends, and holidays. Regular work hours for this role are 9 AM - 5 PM PT/12 PM - 8 PM ET. What You’ll Do - Manage core Salesforce administrative functions including user account maintenance, profiles, roles, permission sets, sharing rules, and security settings. - Perform declarative configuration and customization of Salesforce Sales Cloud, Service Cloud, and potentially other clouds/features (e.g., Experience Cloud, Communications Cloud, Revenue Cloud) including custom objects, fields, page layouts, record types, validation rules, and assignment rules. - Build, maintain, and troubleshoot automation processes using Salesforce Flow. - Create and maintain reports and dashboards to meet client reporting requirements and provide actionable insights. - Manage data quality, perform data imports/exports using tools like Data Loader, and assist with data migration tasks. - Provide day-to-day end-user support, troubleshoot issues, and assist users with best practices to enhance their Salesforce knowledge. - Collaborate with client and internal project teams in Canada and India to gather requirements for system enhancements and implement solutions. - Maintain system documentation, including configuration workbooks and process documentation. - Stay current with Salesforce releases, features, and best practices, recommending improvements where appropriate. - Assist with the testing and deployment of new Salesforce functionality. - Other duties as required. On Call Support This role requires ‘on-call’ support during evenings, weekends, and holidays on a rotating schedule. The team member will be provided with an Ateko phone, which must be kept with them and answered at all times throughout their on-call shift. While there is no requirement to remain at a workstation for the duration of the shift, it is expected that within 15 minutes of a P1/2 support ticket being escalated to the provided phone, the team member will be at their workstation, available and able to support. Qualifications - Hold an active Salesforce Certified Administrator credential. - 3 to 5 years of hands-on experience as a Salesforce Administrator, managing and configuring Salesforce environments. - Solid experience with core features and configuration of Salesforce Sales Cloud and Service Cloud. - Experience with Revenue Cloud or Industries Cloud is required. - Proficiency in declarative automation tools, primarily Salesforce Flow. - Strong understanding of the Salesforce security model, including profiles, roles, permission sets, and sharing rules. - Experience with data management tools (e.g., Salesforce Data Loader) and a firm grasp of data hygiene best practices. - Demonstrated analytical and problem-solving skills, with strong attention to detail. - Excellent communication skills and the ability to interact effectively with both technical and non-technical stakeholders. - Ability to work independently and manage tasks effectively within a remote team environment. Preferred - Hold additional active certifications such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant. - Experience working in a consulting environment or managing multiple Salesforce orgs is an asset. - Experience with Experience Cloud (Community Cloud) or Marketing Cloud Account Engagement (Pardot) is an asset. - Experience in an on-call work scenario is highly desirable. - Basic understanding of when programmatic solutions (Apex, LWC) might be needed. - Experience participating in data migration projects is a plus. - Familiarity with Agile/Scrum methodologies is a plus. - Bilingual fluency in verbal and written French and English is a strong asset. Benefits - Competitive salary. - The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world. - A flat and modern work culture. - Flexible work environment. - Participation in a Salesforce certification-based employee bonus program. - Medical and dental benefits. - 10 personal days to use for mental health, sickness, and family emergencies. - 3 weeks vacation. - Subsidized career training, including coverage of certification tests. - We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.

Role Description Ateko is seeking a Senior MuleSoft Solution Architect to lead our most critical client integration engagements. We expect this person to transition into leading a small group of 2-3 integration engineers, managing their work while maintaining hands-on architectural responsibilities. This is a strategic, high-visibility consulting role where you will partner directly with client stakeholders, from Enterprise Architects to CTOs, to architect scalable, API-led solutions that resolve critical operational bottlenecks. We expect you to be an AI-first developer who defaults to using AI coding assistants to write boilerplate, debug, and accelerate your daily work. You will act as the primary technical advisor for our customers and serve as a key stakeholder in our strategic relationship with Salesforce. Your time will be split between advising clients on architecture and building an internal team to help our clients maximize their MuleSoft investment. Responsibilities - Strategic Architecture & Client Advisory - Executive Consulting: Translate business process gaps into integration patterns. - Center of Excellence: Define integration best practices and train internal developers. - Salesforce & Data Cloud Strategy: Collaborate with Salesforce Architects on data sharing strategies. - Technical Delivery & Design - API Design First: Lead the design of RAML/OAS specifications. - Complex Transformation Logic: Own complex DataWeave transformations. - Resilience & Security: Architect for failure and define API security policies. - Deployment and Scale: Architect solutions that are container-ready. - Data Strategy & Technical Engineering - Complex Data Migrations: Lead strategy for high-volume data migrations. - Technical Agility & Problem Solving: Serve as the primary escalation point for integration challenges. - Mentorship & Growth - AI Workflow Mentorship: Share best practices on using AI tools. - Continuous Learning: Explore and pilot new features. - Mentorship & Management: Guide junior developers and explain technical concepts clearly. Qualifications - 5+ years of hands-on integration experience, with at least 3 years focused on the MuleSoft Anypoint Platform. - MuleSoft Certified Developer (Level 1) is required; MuleSoft Certified Platform Architect (Level 1) is highly preferred. - Experience in a Consulting or Professional Services environment is a major plus. Requirements - DataWeave Mastery: Deep understanding of DataWeave and complex payload mappings. - Salesforce Ecosystem: Strong knowledge of Salesforce Connectors and APIs. - AI Tooling Proficiency: Use of tools like GitHub Copilot, Cursor, ChatGPT, or MuleSoft Einstein. - ETL & Data Handling: Experience with ETL strategies and tools. - DevOps & CI/CD: Familiarity with deploying MuleSoft applications using CI/CD pipelines. Benefits - The opportunity to be part of a fast-growing professional services organization. - A flat, modern, high-integrity work culture with direct access to all levels of the team. - Medical and dental benefits. - An allowance to help set up your own home office. - Flexible remote work options to suit your role and lifestyle. - Paid time for training and reimbursement for certifications. - 20 hours of your workday over the year to spend doing volunteer work.

Role Description Ateko is seeking a Director, Client Services: Revenue Operations who will serve as a thought leader and the most critical strategic partner for our largest enterprise clients. In this role, you are not just a sales professional; you are the orchestrator of transformation, the trusted C-suite advisor, and the central champion for revenue growth through the Salesforce ecosystem. You will leverage your deep business acumen and sales expertise to build lasting executive relationships, drive new client acquisition, and expand our retainer-based book of business while ensuring our "white glove service" reputation translates into measurable success and sustainable revenue growth. Key Responsibilities - Strategic Client Leadership & Revenue Operations - Act as Executive Sponsor and lead for top-tier clients, providing strategic guidance and Revenue Operations best practices. - Build and maintain a retainer-based book of business, driving sales growth through targeted client acquisition. - Directly contribute to and oversee significant ARR volume by improving client health and demonstrating measurable value. - Sales & Business Development Excellence - Manage the entire sales process from prospecting to close and renewal across multiple opportunities simultaneously. - Communicate compelling value propositions clearly to C-suite leaders, demonstrating ROI through recommended Salesforce solutions. - Represent Ateko as a sought-after speaker and thought leader in the Salesforce ecosystem. - Project Oversight & Team Leadership - Oversee delivery of client work for retainers and project engagements, ensuring client satisfaction and success. - Collaborate with Project Managers, Architects and team members on requirements gathering, design, development, and testing. - Act as a mentor to team members, sharing domain expertise to grow the practice and reinforce company values. Qualifications - C-Suite Sales Experience: 5+ years of proven experience selling to C-suite leaders with demonstrated ability to clearly communicate compelling value propositions of complex solutions. - Client Advocacy & Executive Sponsorship: Proven success as a dedicated Executive Sponsor for the entire project lifecycle, ensuring a white-glove experience and acting as a consistent client advocate. - Executive Relationship Building: Proven track record of building and maintaining relationships with C-suite clients and key decision-makers. - Communication Excellence: Strong attention to detail and excellent verbal and written communication skills, with ability to interact effectively at all organizational levels. - Analytical Problem-Solving: Demonstrated analytical and problem-solving skills with ability to work independently in fast-paced, fluid environments. - Salesforce Acumen: Experience with Salesforce technologies, certifications, or working at a Salesforce System Integrator. - Complex Sales Experience: Familiarity with the technical consulting industry and enterprise software solutions, proven ability to challenge the status quo. - Eligibility to Work in Canada: You are a Canadian citizen, a Permanent Resident of Canada, or hold a valid work permit. - Bilingual (French/English): Proficiency in both English and French is a requirement as we continue to grow our French-speaking client base. Benefits - A competitive salary where your performance is rewarded (65% Base, 35% Performance-Based structure). - The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world. - A flat and modern work culture, with direct access to the leadership team. - Flexible work environment. - Medical and dental benefits. - Subsidized career training, including coverage of certification tests. - 3 weeks vacation. - 10 personal days to use for mental health, sickness and family emergencies. - We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.

Role Description We are seeking a passionate Marketing Cloud Solution Architect to help clients unlock business value through innovative marketing technology solutions. In this role, you will leverage your deep understanding of marketing technology platforms to design and implement solutions that create meaningful customer experiences. As a Marketing Cloud Solution Architect, your role will involve: - Designing and implementing marketing technology solutions that drive business value and innovative customer experiences - Creating architecture deliverables including technical designs and solution architecture diagrams - Leveraging APIs and integration technologies to connect systems and create seamless customer experiences - Collaborating with clients to understand their needs and transform marketing operations into modern, data-driven organizations - Communicating complex technical concepts to both technical and non-technical stakeholders, from C-suite executives to frontline staff Qualifications - 6+ years of experience delivering marketing technology solutions across various platforms - Deep understanding of marketing technology platforms including CMS, DAM, CDP, MRM, MAPs, and Personalization Engines - Strong expertise in Salesforce Marketing Cloud and familiarity with other marketing technology platforms - Experience building world-class technical teams and supporting go-to-market solutions - Proven track record in business development, including client relationships, RFP responses, and pitch decks - Strong background in computer science/engineering or information management (preferred) - Relevant industry experience in Consumer, Public Sector, and/or Financial Services - Experience in a consulting environment and/or digital agency, with a demonstrated track record of continuing responsibilities, creativity, and innovation - Bilingual fluency in verbal and written French and English is a strong asset - Must be currently based in and legally eligible to work in Canada or the United States and can show proof of citizenship or visa Benefits - The opportunity to be part of a fast-growing professional services organization working with some of the largest and most exciting companies in the world - A flat, modern, high integrity work-culture with direct and daily access to all levels of the team - Medical and dental benefits - Subsidized career training, including coverage of certification tests - Best in-class training on the Salesforce platform - An allowance to help set up your own home office, whether you work remotely or at our office - Flexible remote work options to suit your role and lifestyle - We empower you to hone your craft with paid time for training, reimbursement for certifications and the ability to share your passion across our blog and social accounts

Role Description We are seeking a passionate candidate with experience in Salesforce Data Cloud and a solid understanding of data management. In this role, you will use Salesforce Data Cloud to create data-driven customer experiences. You will design, identify, and recommend scalable solutions to clients. As a Salesforce Data Cloud Consultant, your role will involve: - Working with clients to understand their needs, particularly in areas like data-driven marketing, a unified customer view, and marketing technology, all with a focus on Data Cloud. - Authoring solution design documentation to fulfill client requirements. - Conducting thorough assessments of a customer system landscapes and identifying areas for optimization using Data Cloud. - Building audience segmentation strategies using Salesforce Data Cloud features. - Teaming up with other groups to transform data-driven insights into practical marketing and customer service initiatives. - Explaining complex Digital Data and CDP topics to those unfamiliar with these areas, including discussing the benefits and potential drawbacks of solutions. Qualifications - Experience working with Data Cloud and involvement in at least two implementations. - Experience with Customer Data Platforms or Master Data Management (MDM) platforms, such as Salesforce Data Cloud, IBM InfoSphere, Segment, Amperity, or ActionIQ. - Proven experience working with Customer Data Platforms (CDPs). - A solid understanding of data management principles, data modeling, and Extract, Transform, Load (ETL) processes. - Familiarity with Salesforce Marketing Cloud or core Salesforce products is highly advantageous. - A strong analytical mindset and demonstrated ability to derive insights from complex customer datasets. - Excellent communication and collaboration skills, with the ability to bridge technical and business concepts. - Preference will be given to candidates with certifications in Salesforce Data Cloud, Marketing Cloud, or related areas. - Working knowledge of Salesforce Data Cloud. - Experience with Salesforce Sales/Service Cloud data models. - Experience with marketing campaign design and implementation. - Experience with technologies and processes for mobile and social media technologies, solutions, and strategies. - Experience in a consulting environment and/or digital agency, with a demonstrated track record of continuing responsibilities, creativity, and innovation. Benefits - The opportunity to be part of a fast-growing professional services organization working with some of the largest and most exciting companies in the world. - A flat, modern, high integrity work-culture with direct and daily access to all levels of the team. - Medical and dental benefits. - Best in-class training on the Salesforce platform. - An allowance to help set up your own home office, whether you work remotely or at our office. - Flexible remote work options to suit your role and lifestyle. - We empower you to hone your craft with paid time for training, reimbursement for certifications and the ability to share your passion across our blog and social accounts.