• Design and implement Azure infrastructure solutions, ensuring high availability, scalability, and security; • Develop advanced architectures with a focus on containers and orchestration using Kubernetes; • Collaborate with development, operations, and security teams to build integrated solutions; • Evaluate and recommend technologies and tools appropriate for infrastructure challenges; • Perform performance analyses and propose optimizations for systems and applications; • Document architectures, solutions, and operational best practices; • Provide technical support during implementation and post-implementation; • Lead infrastructure automation initiatives using Terraform, Ansible, and custom scripts.

• Set up and configure the next generation of AI software • Design and build integrations for AI tooling to core systems and data • Collaborate with various departments to understand their requirements and provide AI solutions • Ensure seamless integration and functionality of AI tools within the cloud infrastructure • Troubleshoot and resolve any issues related to AI tools and their integration • Provide training and support to team members on the use of AI tools

• Collaborate with ACEs (Architects, Consultants, and Engineers) to promote awareness and preference for the organisation’s solutions in the design and specification of safety and security systems and support ACE to make designs • Identify ACEs in the market, maintain existing relationships, and proactively establish connections with key influencers • Develop and manage local ACE programs focused on securing the specification of the organisation’s unified critical communications (UCC) solutions, including PAVA, intercom, and platform integrations • Provide relevant content to support program success, including customer use cases, innovative design concepts, and product feature highlights • Assist Commercial teams in organising and delivering ACE meetings and presentations • Serve as a technical subject matter expert for Commercial teams, offering support during complex UCC project bids • Enhance the capabilities, key system integrators, and the organisation’s COEs (Centres of Excellence) through tailored training programs and promotion of e-learning programs • Act as a liaison between Commercial teams and Product Management to ensure local market needs are clearly communicated and addressed • Conduct competitive analysis and identify solution gaps to strengthen the organisation’s market positioning • Influence customer requirements and drive preference for the organisation’s solutions among strategic end customers • Identify business opportunities with ACEs

• You will work closely with the Technical Program Managers (TPMs) and Data Scientists (DSs), as the technical experts for Phaidra's customers. Your role is to use Phaidra's platform and tools to put AI into production. • As the subject matter expert, (SME), you will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by our product lineup. This will require working closely with our Data Science team. You’ll create a representation of the facility in Mort system builder, map tag data, review our Insights logic for facility specific requirements, and assist in analyzing and triaging these systems in the support phase. • You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers. • This role can include 25% travel.