Role Description Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. If you are located in Texas, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Scheduling appointments in a prompt and courteous manner utilizing a PC - Confirming appointments and handling cancellations in a timely, efficient and courteous manner - Problem solving for patients utilizing identified resources - Providing comprehensive service to facilitate a resolution for any caller request - Acquiring and maintaining computer skills to effectively utilize applicable software Qualifications - High School diploma or GED from an accredited program - 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience - Excellent customer service and telephone etiquette skills - Critical thinking skills - Ability to fluently speak, write and understand the English language Requirements - 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel - Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans - Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment

• Support the daily operation behind completed inspections • Schedule and confirm property inspections with residents • Coordinate with field inspectors during active appointments • Resolve access issues, cancellations, and no-shows quickly • Keep property managers updated on inspection status • Track each inspection from scheduling through completion • Document blockers, outcomes, and next steps accurately • Follow up until open inspection items are closed • Flag repeat issues that may affect service delivery

Role Description The Customer Support Associate will be responsible for handling day-to-day customer interactions across live chat and email, ensuring a seamless, high-quality support experience for our users. This role is focused on: - Resolving queries efficiently - Maintaining strong communication standards - Delivering a great customer experience at scale This is a graveyard shift role, starting at 2:30 AM IST to 11:30 AM IST, supporting our global customer base. Core Responsibilities - Live Chat & Email Support (Core Focus) - Handle customer queries via live chat and email with: - Prompt and accurate responses - Clear, empathetic, and professional communication - Ensure a high standard of customer experience across all interactions. - Follow defined SOPs, macros, and tone guidelines consistently. - Troubleshoot customer issues and provide effective, timely resolutions. - Escalate complex or unresolved issues to relevant teams when needed. - Maintain detailed and accurate records of customer interactions. - Customer Experience & Process Excellence - Deliver high-quality, on-brand support while resolving queries efficiently. - Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience. Qualifications - 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred) - Strong written communication skills with attention to tone and clarity - Customer-first mindset with a problem-solving approach - Experience working with global customers (US, EU, or similar markets) is a plus - Willingness to work in a graveyard shift (starting 2:30 AM IST) - Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus - Interest in photography as a hobby is a bonus What happens after you apply? - Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call. - Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience. - Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise. - Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round. - Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.

Role Description We are looking for a driven and detail-oriented Coordinator, Client Services to join the Click Influence team. In this role, you will provide essential support to the Client Services team, helping to keep campaigns running smoothly and clients well-served. You will assist across the full campaign lifecycle - from brief to final report - while also contributing to day-to-day administrative and operational needs of the team. This is an exciting opportunity for someone who thrives in a fast-paced agency environment, is passionate about influencer culture, and is eager to grow their career in account management and client services. Core Responsibilities: - Support Client Services Managers and Directors in the day-to-day management of client accounts across a range of verticals. - Serve as an internal point of coordination, helping to keep workstreams organized and deadlines on track. - Attend client and internal meetings, take detailed notes, and distribute clear action items and follow-ups to the team. - Assist with drafting and iterating on client briefs through approval rounds with accuracy and speed. - Support business development activities including pitches, proposals, and new client onboarding. - Maintain and update key client-facing and internal documents including briefs, timelines, reports, and contact sheets. - Build and refine presentation decks for client meetings, pitches, and campaign reviews. - Ensure all materials are on-brand, accurate, and ready ahead of deadlines. - Organize and maintain accurate records across contracts, briefs, and reporting documents. - Track campaign deliverables end-to-end and flag risks or delays proactively to the wider team. - Compile post-campaign reports with performance metrics and insights. - Ensure all campaigns are executed on brief, on time, and within budget. Qualifications - 1–2 years of experience in influencer marketing, digital media, or a related agency role (internship experience considered). - Strong organizational skills with the ability to juggle multiple campaigns and deadlines simultaneously. - Excellent attention to detail, particularly when managing documents, decks, and reporting materials. - Clear, professional communicator - both internally and in client-facing settings. - Proficiency in PowerPoint/Google Slides and Word/Google Docs; comfort with Excel/Google Sheets. - Familiarity with the US influencer and creator ecosystem across platforms such as YouTube, Instagram, TikTok, Kick, and Twitch. - Experience supporting senior team members in an agency or marketing environment. - Genuine passion for the creator economy, social media trends, and digital culture. - Experience with creator and project management tools such as CreatorIQ, Monday.com, and similar.