cloud software group

Role Description Works to achieve operational targets with major impact on the departmental results. - Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.). - May manage large projects or processes that span outside of immediate job area. - Work is performed with limited oversight. - Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area. - Problems and issues faced are numerous and undefined, requiring detailed information gathering, analysis and investigation to understand the problem. - Problems typically impact multiple departments or specialties. - Problems are typically solved through drawing from prior experience and analysis of issues. - Communicates with parties within and outside of own job function. - Typically has responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.). - Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices. - Typically responsible for providing guidance, coaching and training to other employees within job area. - Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products. Qualifications - Recognized subject matter expert. - Manage large projects or processes. - Coaches, reviews, and delegates work to lower level employees. - Operational targets with major impact on department results. - Requires deep knowledge of job area typically obtained through advanced education combined with experience. - Typically viewed as having a specialty within discipline. May have broad knowledge of project management. - Typically requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master’s degree with 6 years; or PhD with 3 years of experience. - Ideal candidate will have 10 years or more InfoScale experience. - Ideal candidate will reside in Pune, India. Optional Experience/Skills - Additional languages. Company Description Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

Role Description We are seeking a Lead Solutions Specialist for eLux & Scout to join our mission to create the modern, secure workplace where efficiency, security, and innovation converge. This role focuses on shaping the future of work by leveraging the comprehensive capabilities of the Citrix platform, including virtual apps and desktops, Zero Trust access, and high-performance secure application delivery. As part of our team, you will drive the integration and optimization of Unicon’s eLux and Scout as core components of the Citrix platform. eLux, a highly secure and lightweight Linux-based operating system, is designed to enhance endpoint security and efficiency, while Scout provides centralized endpoint management for seamless configuration, monitoring, and updates. Your work will ensure enterprises can securely deploy and manage digital workspaces at scale, enabling flexible, high-performance access across diverse devices. By delivering, monitoring, and managing secure application access through Citrix’s solutions—including eLux and Scout—you will play a key role in optimizing enterprise IT environments, enhancing security, and driving innovation in modern workplace infrastructure for customers in multiple industries, including Public Services and Healthcare. Qualifications - Knowledge of thin-client computing and secure digital workspace environments, with expertise in deploying and managing eLux and Scout or similar solutions. - At least 5 years of experience in IT architecture, endpoint management, or systems engineering, with expertise in secure device lifecycle management and cloud-based workspace environments. - Strong understanding of endpoint security, operating system management, and cloud-based device automation, with experience in Citrix DaaS, virtualization technologies, and remote access solutions. - Knowledge of cloud platforms and virtualization technologies, with familiarity in integrating Citrix DaaS products into enterprise environments. - Excellent communication and stakeholder management skills, with experience in customer or partner-facing roles. Requirements - Deploy and Configure Architectures: Design and implement scalable, secure, and innovative endpoint management architectures leveraging Unicon's eLux and Scout. - Lead Feature Development: Drive the development of key features, optimizations, and integrations that enhance endpoint security, centralized management, and performance. - Champion Process Improvements: Advocate for strategies that drive IT process efficiencies in endpoint security, remote device management, and operating system standardization. - Develop Proof of Concepts with Customers: Work closely with customers to develop and validate proof of concepts (PoCs) that demonstrate the effectiveness of eLux and Scout. - Contribute to Technical Roadmap: Participate in advancing the technical product roadmap of Unicon's eLux and Scout. - Provide Technical Leadership: Foster a positive culture of collaboration and learning. - Collaborate Across Functions: Work with Product Managers, Sales, and other cross-functional teams to prioritize and deliver impactful endpoint management solutions. - Advocate Best Practices: Leverage experience and customer interactions to promote best practices in endpoint security, IT automation, and cloud-based device management. - Engage with Stakeholders: Understand customer and partner needs to ensure our solutions align with the vision for a modern, secure digital workspace. - Foster Platform Adoption: Collaborate with customers to ensure successful deployment, configuration, and lifecycle management of eLux-based devices. Benefits - Access to healthcare, life insurance, and disability benefits. - 401(k) plan and company match. - Compensation may vary depending on your location and qualifications.

Role Description We are seeking an experienced and highly skilled debt and equity capital markets lawyer to join our in-house legal team. The ideal candidate will have at least 8 years of experience specializing in debt and equity capital markets transactions, securities regulations, and reporting compliance. This lawyer will be responsible for providing strategic legal advice and counsel to senior management and cross-functional teams, handling complex capital markets transactions, legal oversight over credit facility matters, periodic reporting and securities compliance, along with regulatory and other corporate matters. This role will also involve direct oversight of regulatory filings required for debt and equity transactions, as well as general corporate matters. Key stakeholders will include executive leadership, corporate strategy, finance, tax, accounting, FP&A, and legal cross-functional teams. Key Responsibilities - Debt and Equity Capital Markets Transactions: Lead and manage the legal aspects of debt and equity capital markets transactions and our credit facility, including debt refinancing and repricing transactions, amendments, IPOs, secondary offerings, private placements, and convertible securities offerings. - Periodic Reporting and Regulatory Filings: Oversee and manage periodic reporting to our lenders and related regulatory filings, including leading and working with outside counsel. - Securities Compliance: Advise on securities laws and regulations applicable to public and private offerings, ensuring compliance with all federal and state securities regulations. - Corporate Governance: Advise on corporate governance matters and equity-related issues, including shareholder rights. - Strategic Legal Counsel: Provide expert legal guidance to senior management and internal stakeholders on capital markets transactions. - External Counsel Management: Supervise and manage external legal counsel for credit, debt, and equity capital markets-related legal matters. - Risk Management and Market Landscape: Assess and mitigate legal and regulatory risks associated with capital markets activities. - Internal Training and Development: Provide training to internal teams on capital markets issues and regulatory filings. Qualifications - J.D. from a top accredited law school, with strong academic credentials. - Strong drafting, negotiation, and communication skills. - Excellent business acumen and judgment in advising and collaborating with senior executives. - Proven experience managing complex and high-stakes legal matters. - Impeccable attention to detail and ability to work effectively under pressure. - Collaborative, team-oriented mindset with a proactive approach to problem-solving. - High level of professionalism and integrity. Requirements - At least 8 years of experience practicing as a capital markets attorney at a large law firm. - Deep experience in debt and equity financing in connection with leveraged transactions. - Knowledge of corporate governance and compliance issues specific to debt issuers and public companies. - Strong substantive understanding of U.S. securities laws. - Broad understanding of the market landscape and familiarity with financial institutions. - Previous in-house experience is a plus, but not required. Benefits - Access to healthcare, life insurance, and disability benefits. - 401(k) plan and company match. - Compensation may vary depending on location, qualifications, and experience.

Role Description As a Strategic Alliance Partner Manager, you will own the executive, commercial, and technical relationship with a portfolio of high-impact strategic partners. You will drive joint go-to-market motions, solution innovation, and revenue growth by aligning business priorities, enabling partner success, and orchestrating cross-functional execution between internal teams and partner organizations. This role is central to accelerating ecosystem value, expanding market presence, and strengthening long-term partner commitment. Key Responsibilities - Alliance Strategy & Relationship Leadership - Serve as the primary point of contact and relationship owner for assigned strategic alliance partners. - Champion the company’s value proposition, platform strategy, and solution vision within each partner organization. - Ensure alignment between partner priorities and corporate strategy, driving integrated messaging and co-investment. - Facilitate executive-level engagement to deepen partnership commitment and expand strategic opportunities. - Joint Business Planning & GTM Execution - Lead annual and quarterly joint business planning to define shared goals, revenue targets, co-sell motions, and marketing investments. - Identify and activate joint value propositions and integrated solutions that differentiate in the market. - Drive field alignment by partnering with sales leaders to prioritize accounts, build co-sell pipelines, and accelerate partner-influenced revenue. - Ensure partners are equipped with the latest positioning, enablement, and competitive insights. - Partner Enablement & Co-Innovation - Orchestrate cross-functional resources (solution engineering, product, marketing, enablement, services) to empower partner sales and technical readiness. - Promote partner access to training, certifications, technical assets, and solution playbooks. - Collaborate with product and engineering teams to identify integration opportunities, roadmap alignment, and future co-innovation initiatives. - Operational Management & Partner Performance - Track partner KPIs, including pipeline creation, revenue contribution, solution adoption, and customer success metrics. - Analyze partner performance and guide partners in optimizing their investment, resource allocation, and market execution. - Oversee partner satisfaction, operational excellence, and post-sales execution with internal teams. - Maintain clear visibility into industry trends, partner ecosystem movements, and competitive landscape shifts. Qualifications - 12+ years in strategic alliances, partner management, cloud/technology sales, or ecosystem development roles. - Proven track record driving revenue, co-sell execution, and mutual business growth with enterprise technology partners. - Deep understanding of cloud platforms, enterprise software, and partner ecosystems (ISVs, hyperscalers, OEMs, GSIs, MSPs). - Strong business acumen with the ability to navigate complex organizations and influence executives. - Excellent communication, negotiation, and cross-functional leadership skills. - Highly self-directed, with the ability to manage multiple strategic initiatives simultaneously. - Passion for innovation, ecosystem thinking, and building long-term strategic relationships. - Willingness to travel as business needs require. Requirements - Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. - NY generally ranges: $207,586-$311,380 - CA generally ranges: $216,611-$324,917 - All other locations fall under our General State range: $180,510-$270,764 Benefits - Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. - U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

Role Description The Networking Specialist team is responsible for improving the adoption of NetScaler within CSG Enterprise accounts, focusing on driving the take out of competitive products to deliver more value to customers from their platform license. - Be the primary Sales Engineer for the assigned country/region in support of the sales efforts for Citrix NetScaler solutions. - Create and deliver technical product demonstrations, presentations, and network designs and support. - Participate in consultations and/or product capability assessments with prospects. - Create formal relationships with key decision makers and serve as external spokesperson for Citrix. - Develop and maintain a broad knowledge of intelligent application switching issues and trends as they relate to Citrix NetScaler solutions. - Work on issues that impact design/selling success or address proofs of concepts products or technologies. - Provide a role within the sales teams in assessing potential application of Citrix products to meet customer’s business needs. - Leverage Business Value and/or Consultative sales processes toward prospective users to determine product capability assessment and validation as it applies to the technical sales process. - Drive the sales process in partnership with the Account Executive and/or Account Technology Strategist by identifying the Technical Decision Maker, getting their technical validation, support, and sponsorship. - Present and communicate at an executive level to both customers and prospects to articulate the value proposition and help them understand Citrix innovation and strategy. - Gather technical requirements from customers and align those to Citrix solutions, managing both technical and competitive objections. - Build and manage complex, multi-product proof of concept solutions for customer evaluations as part of a value engagement process. - Positively influence and willingly contribute to opportunities beyond their own territory assignment. - Work collaboratively with internal technical and sales resources, sharing best practices, updates, and offering and seeking expertise as the need arises in various opportunities. Qualifications - 5+ years pre-sales experience in a high tech environment. - Strong understanding of business processes and their implementation into enterprise applications. - Analytical and negotiation skills, particularly at the C-level. - Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy. - Excellent oral and written communications skills, as well as excellent presentation skills. - Possesses a high level of specialized sales and product solution knowledge. - Recognized subject matter expert in NetScaler. Requirements - Bachelor’s degree or equivalent experience. - Ability to travel within assigned territory. - Requires broad theoretical job knowledge typically obtained through advanced education. - The following certifications (or equivalent) are beneficial but not required: - Cisco Certified Network Professional (CCNP) certification - CCDP or similar vendor certification - Citrix Certified Associate – Networking (CCA-N) - Citrix Certified Professional – Networking (CCP-N) - Pre-sales consulting experience is required in any of these technology areas: - Routers and Switches/ Core Networking - Load Balancers - Security (Web, Email, Content, Firewalls) - Data Center (Storage Virtualization, Virtual Switching) - Demonstrated efficiency in system integration. - Ability to troubleshoot complex network environments. - Understanding of bandwidth management and quality of service concepts. Optional Experience/Skills - Additional European languages are preferred.

Role Description The Networking Escalation team operates at the highest tier of technical support, resolving the most complex and business-critical customer issues across NetScaler and application delivery solutions. As a Principal Escalation Engineer, you will operate as a recognized expert within the organization, driving resolution of critical customer issues while shaping support strategy, processes, and product improvements. This role combines deep technical expertise, strategic thinking, and cross-functional leadership, with direct impact on customer success and business outcomes. Key Responsibilities - Lead resolution of complex, high-impact, and often undefined technical issues affecting enterprise customers, including high-visibility and executive-level escalations. - Conduct deep technical investigations to identify root causes across systems, networks, and product layers, where information may be incomplete or ambiguous. - Act as a strategic interface between Support and Engineering, influencing product improvements, bug prioritization, and long-term fixes. - Provide measurable input into product, process, and operational improvements, contributing to the achievement of broader organizational goals. - Establish and drive operational plans and initiatives within the escalation function, with short- to mid-term impact (1–2 years). - Lead or contribute to large, cross-functional projects focused on improving customer experience, supportability, and product quality. - Influence stakeholders across functions and levels, including executive leadership, to adopt new approaches, solutions, and best practices. - Mentor, coach, and provide technical leadership to engineers across the organization, elevating overall capability in troubleshooting and escalation management. - Develop and review advanced technical documentation, knowledge base content, and training materials. - Participate in a 24x7 escalation and on-call rotation. Qualifications - Recognized expert in networking and application delivery technologies, including strong knowledge of routing, switching, load balancing, firewalls, and security concepts (e.g., WAF). - Deep understanding of core protocols (TCP/IP, DNS, DHCP, NAT, SSL/TLS) and distributed systems troubleshooting. - Strong experience with Linux systems and low-level debugging techniques. - Proven ability to solve complex, undefined problems through structured analysis, reasoning, and investigation. - Demonstrated experience influencing product direction, operational improvements, or strategic initiatives. - Strong communication skills with the ability to engage effectively with customers, cross-functional teams, and executive stakeholders. - Experience mentoring and developing engineers across teams. - Scripting or automation skills (Python, Shell, or similar) to enhance troubleshooting and efficiency. Requirements - Typically requires 10+ years of relevant experience, or equivalent combination of education and experience (e.g., Master’s with 8+ years, PhD with 5+ years). - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). - Proven experience in escalation support or advanced technical roles within enterprise environments. - Industry certifications (e.g., CCNA, CCNP, CCIE) are a strong plus. Optional Skills - Proficiency in additional languages, supporting global customers and high-visibility escalations. - Experience with NetScaler (ADC), ADM, or similar technologies in large-scale production environments. Benefits - Work on mission-critical systems used by leading enterprises worldwide. - Play a strategic, high-impact role influencing both customer success and product evolution. - Collaborate with expert teams across Support, Engineering, and Product. - Opportunities for continued technical growth.

Role Description The Citrix Solution Architecture team is part of the Citrix business unit within Cloud Software Group. Citrix Solution Architects provide expert guidance to an aligned set of customers, helping them leverage Citrix technology to create value. Travel is a required part of the role (up to 50%), and we offer a flexible work environment, allowing you to balance professional commitments with personal life. Citrix Solution Architects are mapped to a region of enterprise customers and work in partnership with the Account Technology Strategist (ATS) leader and team for that region. They provide best practice guidance to ensure the Citrix platform is stable, modern, secure, and provides long-term sustainable value. When customers want to use more Citrix technology to drive additional value, the Solution Architect validates the current state and requirements, defines the recommended solution architecture, and the set of actionable projects to successfully deliver on the objective. Solution Architects are key contributors for defining best practices and knowledge sharing. Qualifications - Understanding of Citrix and competitive technologies. - Previous client-facing or consultative experience. - Proven track record of designing and implementing enterprise EUC solutions (Citrix or comparable platforms). - Personal interest in cloud transformation and its impact on businesses. - Understanding of the following across Citrix or comparable platforms: - Desktop-as-a-Service (DaaS) / Virtual Desktop Infrastructure (VDI) - Secure access / zero trust access transformation (ZTNA) - Enterprise browser and secure browsing - Enterprise mobility management (EMM) / unified endpoint management (UEM) - Networking and connectivity - Enterprise security - Observability (monitoring, logging, performance analytics) - Familiarity with complementary cloud technologies and integrations. - Stakeholder management skills with a proven ability to confidently host and run strategy or architecture focused customer workshops. - Excellent oral and written communication and presentation skills. - Ability to understand the business case and articulate the underlying technical solution. - Strong understanding of business processes and how they map to enterprise applications. - Ability to work in and successfully navigate complex, matrixed organizations. - Ability to work independently and in a strong team environment, delivering on detail as well as strategy. - Ability to travel within the assigned territory. - Innovative, business-minded, and design-driven. Requirements - Bachelor’s degree or equivalent experience are beneficial but not required. - 7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology. - Ability to travel. - The following certifications are beneficial but not required: - Citrix Certified Expert Virtualization (CCE-V) - Citrix Certified Professional – Virtualization - Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC) - Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) - Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS) - Microsoft Certified Azure Administrator - Azure Solutions Architect - AWS Certified Cloud Practitioner - Google Associate Cloud Engineer - Updated Security Certifications Company Description Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

Role Description The Principal Content Strategist & Editor-in-Chief will be a member of the Identity, Amplification, and Communications team. The ideal candidate is a senior hands-on individual contributor who sets editorial direction and delivers an AI-enabled, multi-channel content strategy across digital, multimedia, and editorial formats. You ensure our content is clear, consistent, and authoritative for both human audiences and LLMs, and you establish a durable red thread (shared narrative + common language) across every channel. As part of this role, you will own the content creation agency relationship, scope, and budget to scale capacity and quality. What You’ll Do - Editorial direction & content strategy: - Own the content strategy across the customer journey (awareness thru adoption) and key channels (web, social, email, events, campaigns). - Set editorial standards (voice, accuracy, governance) and keep quality high across all assets. - Establish and maintain the red thread, so teams use consistent language, claims, and proof points—tailored by audience, not reinvented. - AI-first creation & scaling: - Create and edit high-impact content for senior business and technical audiences (POVs, articles, briefs, case studies, scripts, web experiences). - Use AI/LLM workflows to accelerate research, ideation, drafting, repurposing, and localization—with human judgment and accountability. - Build “AI-ready” foundations (canonical source pages, structured FAQs, proof libraries) that keep derivatives consistent. - Cross-functional orchestration & agency ownership: - Partner across Product Marketing, Demand Gen, Comms, Brand, Product, and SMEs to source insights and ship integrated programs. - Own the content creation agency relationship end-to-end: briefs, scope of work, timelines, reviews, and quality. - Own agency budget: forecast spend, track burn vs deliverables/credits, and coordinate contracting/renewals with Procurement/Legal/Finance. - Performance optimization & LLM influence: - Track and improve content performance (engagement, SEO, conversion influence, answer-engine performance) and iterate based on evidence. - Design content for dual consumption (humans + LLMs) with clear structure, grounded claims, and stable semantics. Qualifications - 8–10+ years in content strategy/editorial leadership in B2B tech. - 12+ years of content strategy, content management, and/or content development. - University degree completed in a related field, preferred but experience will be taken into consideration. A completed master's degree will impact years of experience. - Expert writing/editing with strong editorial judgment and the ability to simplify complex topics. - Demonstrated AI/LLM fluency in content workflows (prompting, evaluation, governance, quality control). - Proven ability to lead cross-functionally and make decisions without direct authority. - Experience owning agency/vendor scope and budget (SOWs, spend tracking, delivery/quality management). - Data-driven mindset with comfort using analytics to improve outcomes. Preferred - Experience building scalable content systems (messaging architectures, modular frameworks, editorial playbooks). - Prior experience working at a marketing and/or content creation agency is a plus. - Experience optimizing for modern discovery (SEO + answer engines) using structured patterns (FAQs, comparisons, decision guides). - Comfort operating as an editorial “final say” in a matrixed environment. - Demonstrated success creating and enforcing a common language / red-thread narrative across contributors. Role Impact You will raise content quality and velocity through responsible AI use, strengthen consistency through a clear red thread, and improve how the company shows up across channels and LLM-mediated discovery—while scaling execution via strong agency management. Company Description Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Role Description Lead Account Technical Strategist (ATS) is responsible for strategic technical engagement with our customer’s business and IT decision-makers. Leading the end-to-end customer journey, as a trusted advisor, Lead ATS will develop a technology roadmap to achieve customer's business and IT goals, identify opportunities that increase value creation, provide technical expertise that informs and impacts sales execution, develop value propositions essential to increased customer consumption and adoption, and utilizing a superior customer focus to facilitate ongoing partnership and customer retention. As a Lead ATS you will seek to forge new & innovative technology solutions that can be implemented and adopted to solve complex business problems for some of the largest organizations in the world. Qualifications - Understanding of CSG’s competitive domain and technologies. - Passion for technology and innovation, and a proven “forward thinker.” - Strong understanding of business processes and their implementation into enterprise applications. - Analytical and negotiation skills, particularly at the C-level. - Ability to quickly grasp and distinctly explain technological and business concepts. - Ability to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring the team. - Track record of consistently delivering revenue numbers and supporting accurate forecasts while maintaining a focus on team development and growth. - Ability to work independently with limited oversight. - Prioritizes and manages many diverse tasks, objectives, and risks. - Excellent oral and written communications skills, as well as excellent presentation skills. - Possesses a high level of specialized sales and product solution knowledge. Requirements - Bachelor’s degree or equivalent experience required. - 7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology. - TOIEC score of 750 or higher, or equivalent in English language capabilities. - Fluent in Japanese and English in terms of regular conversation/communication internally and with customers, also situation in customer presentation/meetings. - Ability to travel. Benefits - The following certifications are beneficial but not required: - Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS). - Microsoft Certified Azure Administrator, or Azure Solutions Architect. - AWS Certified Cloud Practitioner. - Google Associate Cloud Engineer. - Updated Security Certifications. Company Description Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

Role Description We are seeking a Lead Customer Success Data Scientist to join our team in the North America region . Colorado, United States is preferred, and we will consider other areas in the United States except New York and California. This role is ideal for a candidate with proven expertise in Manufacturing, Energy, or Life Sciences industry and a strong passion for Visual Data Science . In this role, you will be the driving force behind long-term customer success for a portfolio of clients, responsible for achieving high adoption, retention, and satisfaction. You will serve as a trusted advisor to all customer stakeholders and act as the key liaison between the customer and internal Spotfire teams. The successful candidate will leverage their hands-on prowess and thought leadership to significantly grow our customers' analytical capabilities using Spotfire. A key part of the role involves developing analytical deliverables, employing methods from exploratory analytics to machine learning, statistical modeling, and AI. Joining a highly collaborative team, you will deliver outcomes that enhance both product and account health. Furthermore, you will have exciting opportunities to represent Spotfire at industry events and contribute to our active customer and partner community. Responsibilities - Technical Strategy: Use Spotfire and data science skills to collaborate with customers, translating their business objectives into actionable success plans. Develop a deep understanding of industry analytics use cases. - Trusted Advisor: Build consultative relationships and act as trusted advisor helping navigate challenges and building long-term customer advocacy. - Innovation: Perform and guide R&D topics in the field of applied machine learning and AI. Translate customer business goals into technical objectives and help create custom solutions. - Cross-functional Collaboration: Collaborate with sales, support, product management, and engineering to align strategy and improve customer outcomes. - Education and Community: Actively engage with your customers in the Spotfire community to drive adoption and enablement. - Personal Development: Continue to develop expertise and monitor trends in industry analytics and visual data science tools and techniques. - Organizational Impact: Work to achieve operational targets with major impact on the departmental results. - Leadership and Talent Management: Involve some level of coaching and training of other employees within the job area. Qualifications - 6-8+ years of data science experience using software environments and programming languages (e.g., Spotfire, Tableau, Qlikview, SPSS, KNIME, Dataiku, Azure, AWS, Databricks, Snowflake). - 6-8+ years of experience in advanced data analytics and delivery of demonstrations, projects, engagements or deployed software applications. - 6-8+ years of experience in applying analytics to sector-specific data problems in key industries such as Manufacturing, Energy, Transportation & Logistics, Financial Services, Telecommunications, and Life Sciences. - Excellent communication and relationship-building skills, including the ability to influence and cultivate long-term relationships. - Strong collaboration skills to work effectively in an internal and customer team environment. - Master’s or higher degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study). - Proficiency in English is required; fluency in Spanish or Portuguese is a plus. Requirements - Must have full working rights for the United States. - If on a work permit or visa, details along with expiry date must be included in your application. Benefits - Access to healthcare, life insurance, and disability benefits. - 401(k) plan and company match. - Compensation may vary depending on your location and qualifications.