Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
Lead Customer Success Data Scientist
Location
United States
Posted
39 days ago
Salary
$149.7K - $269.4K / year
Seniority
Lead
Job Description
Lead Customer Success Data Scientist
cloud software group
Role Description We are seeking a Lead Customer Success Data Scientist to join our team in the North America region . Colorado, United States is preferred, and we will consider other areas in the United States except New York and California. This role is ideal for a candidate with proven expertise in Manufacturing, Energy, or Life Sciences industry and a strong passion for Visual Data Science . In this role, you will be the driving force behind long-term customer success for a portfolio of clients, responsible for achieving high adoption, retention, and satisfaction. You will serve as a trusted advisor to all customer stakeholders and act as the key liaison between the customer and internal Spotfire teams. The successful candidate will leverage their hands-on prowess and thought leadership to significantly grow our customers' analytical capabilities using Spotfire. A key part of the role involves developing analytical deliverables, employing methods from exploratory analytics to machine learning, statistical modeling, and AI. Joining a highly collaborative team, you will deliver outcomes that enhance both product and account health. Furthermore, you will have exciting opportunities to represent Spotfire at industry events and contribute to our active customer and partner community. Responsibilities - Technical Strategy: Use Spotfire and data science skills to collaborate with customers, translating their business objectives into actionable success plans. Develop a deep understanding of industry analytics use cases. - Trusted Advisor: Build consultative relationships and act as trusted advisor helping navigate challenges and building long-term customer advocacy. - Innovation: Perform and guide R&D topics in the field of applied machine learning and AI. Translate customer business goals into technical objectives and help create custom solutions. - Cross-functional Collaboration: Collaborate with sales, support, product management, and engineering to align strategy and improve customer outcomes. - Education and Community: Actively engage with your customers in the Spotfire community to drive adoption and enablement. - Personal Development: Continue to develop expertise and monitor trends in industry analytics and visual data science tools and techniques. - Organizational Impact: Work to achieve operational targets with major impact on the departmental results. - Leadership and Talent Management: Involve some level of coaching and training of other employees within the job area. Qualifications - 6-8+ years of data science experience using software environments and programming languages (e.g., Spotfire, Tableau, Qlikview, SPSS, KNIME, Dataiku, Azure, AWS, Databricks, Snowflake). - 6-8+ years of experience in advanced data analytics and delivery of demonstrations, projects, engagements or deployed software applications. - 6-8+ years of experience in applying analytics to sector-specific data problems in key industries such as Manufacturing, Energy, Transportation & Logistics, Financial Services, Telecommunications, and Life Sciences. - Excellent communication and relationship-building skills, including the ability to influence and cultivate long-term relationships. - Strong collaboration skills to work effectively in an internal and customer team environment. - Master’s or higher degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study). - Proficiency in English is required; fluency in Spanish or Portuguese is a plus. Requirements - Must have full working rights for the United States. - If on a work permit or visa, details along with expiry date must be included in your application. Benefits - Access to healthcare, life insurance, and disability benefits. - 401(k) plan and company match. - Compensation may vary depending on your location and qualifications.
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