CivicScience

• Act as the trusted lead for assigned accounts, owning strategy, relationship development, and lifecycle planning • Uncover client goals and deliver tailored campaign strategies and optimizations • Collaborate with internal stakeholders to identify upsell and cross-sell opportunities • Synthesize campaign data into clear, client-ready narratives • Craft impactful decks that weave insights, optimizations, and strategic recommendations • Bring a strong, working knowledge of DSPs and SSPs to client conversations • Troubleshoot basic delivery issues and collaborate with Trading, Engineering, and Product teams

• Brainstorm creative ideas for Employee Resource Group programming • Draft content for internal communications • Support the upcoming transition of the CivicScience intranet to a new platform • Research innovative and responsible ways to incorporate artificial intelligence (AI) into workflows and internal platforms • Draft job descriptions for critical roles • Influence and update new hire policies and procedures • Contribute to training, learning, and development tools for new hire onboarding

• Create high-impact, data-driven marketing collateral, including content development, layout, and visual appeal, aligned with brand standards. • Own the day-to-day execution of CivicScience’s social media presence, creating engaging posts, designing infographics, and monitoring community interaction to drive brand awareness and polling responses. • Act as the primary internal resource for quick-turn design needs, producing visually appealing graphics that translate complex data into easy-to-understand charts and infographics. • Partner with the VP of Communications on content related to inbound & outbound media requests. • Collaborate with Sales & Client Success to build and refine client presentations and narratives. • Manage marketing automation tools, maintain the company website, and the marketing calendar.

• Leverage established relationships with agencies and brands in the greater Chicago area across investment, strategy, and programmatic teams. • Partner with internal and external stakeholders to create and lead an account plan that will exceed revenue goals for your territory. • Possess a strong understanding of business challenges and market dynamics across the AdTech/MarTech landscape. • Work with internal client activation teams to manage ad campaigns, ensuring delivery on campaign goals and exceeding client expectations. • Drive a positive customer experience and nurture relationships that create new and incremental upsell opportunities. • Develop and manage territory forecasts that accurately project revenue throughout the entire sales cycle. • Provide management with client feedback and industry knowledge, enabling investments in product development to meet the future needs of our clients.

• Brainstorm creative ideas and strategies, craft campaigns, and curate engaging content • Research and develop content for internal and external communications • Amplify our brand's voice across multiple platforms and projects • Assist in tracking and analyzing communications metrics to measure effectiveness and provide insights • Advance our messaging via the latest trends, tools, outlets, and best practices

• Manage day-to-day communication with existing partners to ensure satisfaction, answer questions, and flag opportunities or issues to senior staff • Maintain CRM records, prepare partner summaries, and track performance metrics across the publisher portfolio • Facilitate the onboarding process for new publisher partners, including coordination of technical integration, resource sharing, and internal hand-offs • Assist with outbound communications and initial engagement with potential media partners. Help coordinate meetings, demos, and follow-ups alongside senior team members • Support the identification and evaluation of new publisher partnership opportunities through market research, list-building, and competitive analysis • Work with internal stakeholders (e.g., Product, Data, Marketing) to help ensure smooth partner experiences and support broader go-to-market initiatives • Stay informed about trends in media, publishing, content creation, new distribution channels/platforms, and ad tech. Bring new ideas to the team and participate in ongoing training and development opportunities

CivicScience improves data-driven advertising across the open web through the use of responsibly sourced, high-quality audience segments, without dependence on third-party cookies. We are looking for a detail-oriented Programmatic Trader to join our Advertising team and leverage the direct user engagement of our consumer insights platform. You’ll be a key player on our growing Trading team, driving the success of programmatic campaigns across DSPs and SSPs. This role is ideal for someone who thrives in a startup environment, takes initiative without being prompted, and brings fresh, strategic ideas to the table. Reporting directly to the Director of Trading & Account Management, you'll own full-funnel campaign execution—from launch through optimization and performance analysis. Key Responsibilities - End-to-End Campaign Management: Independently launch and optimize programmatic ad campaigns via leading DSPs (StackAdapt, Trade Desk, Viant, Basis) and SSPs (OpenX, Xandr Curate, Index Exchange, Media.net). - Technical Execution: Handle all pre-launch setup including pixel creation, creative trafficking, audits, and measurement tracking. - Performance Optimization: Monitor campaign health and drive performance across KPIs through continuous data-driven adjustments and strategic thinking. - Collaboration & Strategy: Partner with internal teams (Product, Sales, Account Management) to build tailored campaign strategies that meet advertiser goals. - Troubleshooting & Insights: Resolve PMP delivery challenges and identify revenue opportunities, even with limited data. - Measurement-Driven Focus: Own measurement studies and real-time performance analytics to validate and refine strategy. - Innovation-First Approach: Bring new ideas and proactive solutions to enhance processes, tools, and outcomes across the trading organization. - Trusted Technical Liaison: Act as a key technical point of contact for both internal stakeholders and external clients. Qualifications & Experience - 3+ years of hands-on DSP experience, launching and optimizing campaigns. - 3+ years working with SSPs, including direct deal ID setups and PMP execution. - Strong command of audience targeting, first- and third-party data strategies, and measurement best practices. - Deep comfort with Excel and campaign analytics platforms. - Excellent multitasking skills—able to manage multiple campaigns and stakeholders without missing a beat. - Analytical and solutions-driven mindset with the ability to think strategically and act tactically. Benefits & Expectations Join a company that values innovation and creativity that's working with cutting-edge ad tech, influencing major business decisions, shaping the future of advertising, and making a real-world impact. Benefits include: - Company paid medical, dental, and vision premiums for you and your legal dependents - Company paid life insurance plus short- & long-term disability coverage - Flexible spending accounts for medical and dependent care - Employee assistance programs - Unlimited PTO - 401(k) - Travel and educational opportunities This is a remote (work from home) role with flexibility, autonomy, and a preference for candidates in the Eastern Time Zone. Working at CivicScience CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our three business units - Media Partnerships, CivicScience Intelligence, and Advertising Solutions - work together to fuel CivicScience's goals and objectives. We've been recognized in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council's Tech 50 (winner), and Mental Health America’s Bell Seal program (Gold winner, 2024 & 2025). More about CivicScience CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones. Our clients use CivicScience's unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.

Real Voices. Superior Advertising. Thriving Media. Every day, CivicScience gathers opinions from millions of consumers on thousands of topics that provide high-velocity insights to leading brands. If there's a question critical to the marketing strategy of the Global 2000, CivicScience has the data. Overview CivicScience improves data-driven advertising across the open Web through the use of responsibly sourced, high-quality audience segments, without dependence on third-party cookies. We are seeking a Strategic Account Manager to join our fast-paced Advertising team. This role is responsible for nurturing client relationships, driving growth across accounts, and showcasing compelling stories backed by actionable insights. The ideal candidate will also serve as a consultative partner to clients - fluent in the language of ad tech - and play a key role in maximizing campaign impact and revenue performance. Key Responsibilities Client Strategy & Growth - Act as the trusted lead for assigned accounts, owning strategy, relationship development, and lifecycle planning - from pre-sales proposals through onboarding to business reviews - Uncover client goals and deliver tailored campaign strategies and optimizations that build long-term value and retention - Collaborate with internal stakeholders to identify upsell and cross-sell opportunities that grow revenue within existing accounts Analysis & Storytelling - Synthesize campaign data into clear, client-ready narratives that link performance to business outcomes - Craft impactful decks that weave insights, optimizations, and strategic recommendations - Leverage tools like brand lift studies and audience analytics, interpreting results and building stories that clients can use to inform broader strategy Ad Tech Fluency - Bring a strong, working knowledge of DSPs (The Trade Desk, Viant, etc.) and SSPs (Xandr, Index Exchange, etc.) to client conversations - Translate technical concepts, such as bidding strategies, targeting, and pixel implementation, into value-focused dialogue - Troubleshoot basic delivery issues and collaborate with Trading, Engineering, and Product teams when escalation is needed Collaboration & Support - Partner with internal sales, engineering, and data teams to ensure smooth execution and ongoing innovation - Surface client feedback to shape go-to-market offerings and influence product roadmap - Contribute to scalable resources, including upsell templates, case studies, and best-practice materials Qualifications & Experience - 6+ years in account management within the advertising or ad tech industry, including both brand-direct and agency-side experience - Proven track record of client growth, retention, and consultative upselling - Strong analytical skills with the ability to interpret campaign performance data and measurement study results - Excellent communication and presentation skills with the ability to simplify complex concepts and tell compelling stories - Superior organizational and time management skills to work in a remote, fast-paced environment - Proficiency in Google Workspace products, HubSpot, Salesforce, and other ad tech - Experience with research tools, brand studies, and ad measurement platforms, a plus Benefits & Expectations Join a company that values innovation and creativity that's working with cutting-edge ad tech, influencing major business decisions, shaping the future of advertising, and making a real-world impact. Benefits include: - Company paid medical, dental, and vision premiums for you and your legal dependents - Company paid life insurance plus short- & long-term disability coverage - Flexible spending accounts for medical and dependent care - Employee assistance programs - Unlimited PTO - 401(k) - Travel and educational opportunities This is a remote (work from home) role with flexibility, autonomy, and a preference for candidates in the Eastern Time Zone. Working at CivicScience CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our three business units - Media Partnerships, CivicScience Intelligence, and Advertising Solutions - work together to fuel CivicScience's goals and objectives. We've been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council's Tech 50 (winner), and Mental Health America’s Bell Seal program (Platinum 2026; Gold 2025 & 2024). More about CivicScience CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones. Our clients use CivicScience's unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.

Role Description CivicScience is seeking a Client Success Manager/Client Success Strategist (CSM/CSS) to support the growth and maintenance of our real-time consumer intelligence line of business. This is a key, career opportunity for someone eager to gain hands-on experience in business development and account management of research client partnerships. The CSM/CSS will be responsible for the end-to-end health of a client portfolio, blending high-level relationship management with deep-dive technical data analysis to ensure clients achieve ROI through the CivicScience InsightStore. Key Responsibilities - Account Management & Retention: - Execute client success research assignments for a dedicated book of business, ensuring high client satisfaction and long-term retention. - Maintain individual account plans that align client business goals with CivicScience data solutions. - Support the end-to-end onboarding process for new clients, transitioning them from sales to active users while optimizing initial adoption of research services. - Data Mastery & Insight Generation: - Design and implement research based on client articulation of business problems/goals. - Develop "power user" proficiency in the InsightStore and data delivery platforms to provide tailored research solutions. - Proactively pull data, conduct analysis, and build client-ready reports or presentations that highlight actionable trends for client success upselling. - Act as a point of contact for client inquiries, collaborating across the Research and Technology teams to resolve complex technical challenges. - Revenue & Growth: - Support the renewal cycle for assigned accounts, ensuring all contractual obligations are fulfilled and revenue recognition is tracked accurately. - Leverage market research expertise to identify gaps in a client's current service and pitch additional research products or cross-sell opportunities. - Conduct regular business reviews to present usage data and feedback, proving the maximum value of the partnership to client stakeholders. - Internal Collaboration: - Collect, analyze, and communicate systematic client feedback to drive continuous platform improvement. - Contribute to the development of departmental strategies, playbooks, and KPIs. Qualifications - 5+ years of experience in client success, account management, or market research (ideally within a SaaS or data-driven environment). - Strong ability to "storytell" with data; comfort navigating complex dashboards and translating numbers into business strategies. - Passion for data-driven insights, client satisfaction, and proactive problem solving. - Exceptional interpersonal skills with the ability to build rapport with both end-users and mid-level management. - Experience with CRM systems, e.g., HubSpot, Salesforce. - Bachelor's degree in Business, Marketing, or a related field; Master's degree preferred. Benefits - Company paid medical, dental, and vision premiums for you and your legal dependents. - Company paid life insurance plus short- & long-term disability coverage. - Flexible spending accounts for medical and dependent care. - Employee assistance programs. - Unlimited PTO. - 401(k). - Travel and educational opportunities. Company Description CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones. Our clients use CivicScience's unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes.

This role involves managing programmatic ad campaigns and driving their success across various platforms. End-to-End Campaign Management: Independently launch and optimize programmatic ad campaigns via leading DSPs (StackAdapt, Trade Desk, Viant, Basis) and SSPs (OpenX, Xandr Curate, Index Exchange, Media.net). Technical Execution: Handle all pre-launch setup including pixel creation, creative trafficking, audits, and measurement tracking. Performance Optimization: Monitor campaign health and drive performance across KPIs through continuous data-driven adjustments and strategic thinking. Collaboration & Strategy: Partner with internal teams (Product, Sales, Account Management) to build tailored campaign strategies that meet advertiser goals. Troubleshooting & Insights: Resolve PMP delivery challenges and identify revenue opportunities, even with limited data. Measurement-Driven Focus: Own measurement studies and real-time performance analytics to validate and refine strategy. Innovation-First Approach: Bring new ideas and proactive solutions to enhance processes, tools, and outcomes across the trading organization. Trusted Technical Liaison: Act as a key technical point of contact for both internal stakeholders and external clients.