Cielo Talent

• Collaborate with clients to understand their business requirements • Translate business requirements into effective Workday solutions • Deliver high quality execution and completion rates on all client engagements • Develop and/or implement effective change management strategies • Engage in positive and pro-active communication with peers and colleagues • Provide and accept feedback while looking for opportunities to help others

• Outbound Pipeline Creation & Qualification Execute structured outbound prospecting across Velotic Proficy Portfolio Engage prospects via email, phone, social, events, and targeted campaigns Follow up on marketing-generated leads, partner referrals, and product usage signals Identify, qualify, and advance opportunities aligned to ICPs and sales plays Build and maintain a consistent, high-quality outbound pipeline • Opportunity Ownership & Closing (Mid-Tier Accounts) Lead discovery calls, articulate solution, determine compelling reason to act Determine and deliver a clear point of view on how Velotic can help a customer optimize their industrial operations. Progress deals efficiently while adhering to commercial guidelines Maintain accurate forecasting, pipeline tracking, and CRM hygiene Deliver a professional and consistent customer buying experience Navigate complex organizations to find the right prospects and deliver compelling value proposition to solve their pain points • Cross-Sell & “Better Together” Execution Identify opportunities to introduce different elements of Velotic portfolio based on customer needs Articulate integrated use cases across IIoT, analytics, and application workflows Execute cross-sell motions independently and in partnership with Account Executives Document use cases, stakeholders, and buying criteria Partnering with Account Executives Support Account Executives on strategic enterprise opportunities Deliver well-qualified, sales-ready opportunities with strong discovery Ensure seamless handoffs for larger or more complex deals Maintain alignment throughout the opportunity lifecycle • Sales Process, Tools & Discipline Follow defined outbound cadences and qualification frameworks Maintain accurate CRM data including activities, pipeline, and forecasts Utilize sales engagement and enablement tools consistently Participate in onboarding, training, and coaching sessions Provide feedback on messaging, lead quality, and performance

• Lead detailed intake meetings with hiring managers to determine position specifications, providing relevant market data and recommendations. • Collaborate with internal stakeholders and departments to develop and manage recruitment marketing and sourcing strategies. • Evaluate candidate profiles against position requirements and deliver strong candidate slates, while building talent pipelines. • Keep candidates engaged throughout the process with timely updates on their progress. • Partner with hiring leaders to determine offer details, using market data and compensation guidelines to support recommendations. • Mentor Recruiters and other team members.

• Driving sales effectiveness and operational efficiency through training, process standardization, and strategic enablement initiatives. • Owning the coordination and integration of AI functionality to drive efficiencies across the sales process, from prospecting to renewal. • Identifying, developing, and delivering ongoing training on product updates, market trends, and selling techniques. • Partnering with Revenue Enablement roles to identify training gaps and create materials to close those gaps. • Designing and deploying onboarding programs for revenue functions. • Establishing metrics and reporting to measure training effectiveness. • Coordinating AI functionality to support prospecting, campaigns, active opportunities, and renewals. • Working with sales leadership to consolidate insights from wins and losses and convert competitive intelligence into actionable strategies. • Conducting gap analyses to identify areas for improvement. • Holding regular stakeholder meetings to anticipate business and market needs proactively. • Standardizing sales processes and workflows; implementing tools and automation to improve efficiency. • Maintaining general awareness/basic knowledge of tech/sales training platforms.

• Identify, develop, and deliver ongoing training on product updates, market trends, and selling techniques. • Partner with Revenue Enablement roles to identify training gaps and create materials to close those gaps. • Design and deploy onboarding programs for revenue functions. • Establish metrics and reporting to measure training effectiveness. • Coordinate AI functionality (with AI Office/Product Development) to support prospecting, campaigns, active opportunities, and renewals (e.g., organizational and bio research, sector trend analysis, regional/global talent trends). • Work with sales leadership to consolidate insights from wins and losses and convert competitive intelligence into actionable strategies. • Conduct gap analyses to identify areas for improvement. • Hold regular stakeholder meetings to anticipate business and market needs proactively. • Standardize sales processes and workflows; implement tools and automation to improve efficiency (e.g., CRM hygiene, pipeline management). • Maintain general awareness/basic knowledge of tech/sales training platforms (e.g., Articulate or similar). • Apply B2B training experience to establish sales-focused best practices. • Leverage industry expertise in instructional design trends specific to sales and revenue growth functions. • Other duties as assigned.

• Identify, develop, and deliver ongoing training on product updates, market trends, and selling techniques. • Partner with Revenue Enablement roles to identify training gaps and create materials to close those gaps. • Design and deploy onboarding programs for revenue functions. • Establish metrics and reporting to measure training effectiveness. • Coordinate AI functionality (with AI Office/Product Development) to support prospecting, campaigns, active opportunities, and renewals (e.g., organizational and bio research, sector trend analysis, regional/global talent trends). • Work with sales leadership to consolidate insights from wins and losses and convert competitive intelligence into actionable strategies. • Conduct gap analyses to identify areas for improvement. • Hold regular stakeholder meetings to anticipate business and market needs proactively. • Standardize sales processes and workflows; implement tools and automation to improve efficiency (e.g., CRM hygiene, pipeline management).

• Identify, develop, and deliver ongoing training on product updates, market trends, and selling techniques. • Partner with Revenue Enablement roles to identify training gaps and create materials to close those gaps. • Design and deploy onboarding programs for revenue functions. • Establish metrics and reporting to measure training effectiveness. • Coordinate AI functionality (with AI Office/Product Development) to support prospecting, campaigns, active opportunities, and renewals (e.g., organizational and bio research, sector trend analysis, regional/global talent trends). • Work with sales leadership to consolidate insights from wins and losses and convert competitive intelligence into actionable strategies. • Conduct gap analyses to identify areas for improvement. • Hold regular stakeholder meetings to anticipate business and market needs proactively. • Standardize sales processes and workflows; implement tools and automation to improve efficiency (e.g., CRM hygiene, pipeline management). • Maintain general awareness/basic knowledge of tech/sales training platforms (e.g., Articulate or similar). • Apply B2B training experience to establish sales-focused best practices. • Leverage industry expertise in instructional design trends specific to sales and revenue growth functions. • Other duties as assigned.

• The Recruiter is responsible for Service Excellence throughout the recruitment cycle. • They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. • They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader. • Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements. • Review of candidates who have applied via the Applicant Tracking System (ATS). • Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process. • Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements. • Source candidates via resume databases, search engine and networking sites using Boolean search language. • Solicit and pursue referrals from business networks and/or internal referrals. • Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities. • Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.). • Articulate value proposition to candidates who are interested in the job opportunity. • Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations. • Ensure candidates are provided with timely updates concerning the status of their applications and interviews. • Draft and utilize phone interview templates appropriate to the job description. • Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions. • Issue skills testing as needed and evaluate results (if process dictates). • Review background and reference information (if process dictates). • Keep candidates engaged throughout process, ensuring consistent communication on the status of the search. • Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations. • Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate. • Strict adherence to all regulations (OFCCP and all other compliance standards set forth). • Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times. • Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts. • Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders. • Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward.

• Lead a high performing team to provide high quality services focused on exceeding client expectations. • Set clear performance standards and goals for the team. • Assess progress against goals and performance standards, proactively address gaps. • Provide leadership and coaching to direct reports. • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. • Provide in the moment feedback. • Complete performance management processes, including providing feedback and proactively addressing gaps. • Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning. • Showcase an extremely high level of understanding and fully engage with the client organization, building strong relationships with key stakeholders. • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients. • Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, cost per hire, and recruiter productivity. • Manage programs, events, and campaigns to build candidate pipeline and drive recruiting strategy to meet hiring goals. • Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies. • Participate in client meetings, sharing updates and data.

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients. • Set clear performance standards and goals for the team. • Assess progress against goals and performance standards, proactively address gaps. • Provide leadership and coaching to direct reports. • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. • Provide in the moment feedback. • Complete performance management processes, including providing feedback and proactively addressing gaps. • Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning. • Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure. • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients. • Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others. • Directly works with Recruiters and hiring leaders to foster relationships and build trust. • Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals. • Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies. • Participate in client meetings, sharing updates and data. • Discuss gaps in service delivery with proactive plans to address and remediate. • Support recruitment process needs of clients. • Leverage shared delivery resources effectively. • Maximize the use of Cielo resources to meet goals. • Responsible for Cielo-specific metric reports and P&L management • Drive standardization, continuous improvement and consistency of processes and procedures. • Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.