Role Description If you’re tired of: - Requesting time off - Sitting in traffic - Having your income capped This might be what you’ve been looking for. Seeking individuals who are ready to take control of their schedule and income by helping clients who have already requested information about their benefit options. No cold calling. No micromanagement. Just a system that works if you do. What You’ll Do - Speak with interested clients - Walk them through simple options - Help them get set up What You Get - Remote work - Flexible hours - Performance-based income (no cap) - Training and mentorship Ideal Fit - Someone who is done trading time for money and ready to bet on themselves. *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description We are currently seeking organized, resourceful, and people-oriented individuals to join our remote team as Client Services Consultants. In this role, you'll assist clients with exploring travel possibilities, coordinating reservation details, and helping ensure a smooth planning experience from start to finish. This position is ideal for individuals who enjoy providing support, working with information, and building positive client relationships in a flexible work-from-home environment. No prior travel industry experience is needed. Comprehensive training and support are available. - Communicate with clients to understand their travel interests, timelines, and preferences - Assist with researching vacation options, accommodations, cruises, transportation, and activities - Help facilitate reservation requests through approved supplier networks - Share relevant travel information and available options based on client needs - Review itineraries, confirmations, and booking details for completeness - Respond to client questions and provide assistance throughout the planning process - Maintain accurate records of client interactions and travel arrangements - Track supplier updates, special promotions, and travel-related announcements - Participate in virtual training programs and team collaboration sessions Qualifications - Strong interpersonal and communication skills - A customer-focused and solution-oriented mindset - Good organizational abilities and attention to detail - Comfort working with online systems and digital applications - The ability to prioritize tasks and manage time effectively - Self-direction and reliability in a remote environment - Basic computer knowledge and dependable internet access - Interest in customer service, hospitality, travel, or client relations Requirements - Must be 18 years of age or older - Authorized to work in the US, UK, Mexico, Australia, Spain, or other approved countries - Ability to work independently from a remote setting Benefits - Remote work flexibility - Adjustable scheduling options - Comprehensive onboarding and training - Ongoing coaching and mentorship - Personal travel booking website - Access to travel suppliers and planning resources - Travel-related incentive programs and perks - Professional development opportunities - Collaborative and supportive virtual team culture

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients. • Set clear performance standards and goals for the team. • Assess progress against goals and performance standards, proactively address gaps. • Provide leadership and coaching to direct reports. • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. • Provide in the moment feedback. • Complete performance management processes, including providing feedback and proactively addressing gaps. • Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning. • Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure. • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients. • Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others. • Directly works with Recruiters and hiring leaders to foster relationships and build trust. • Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals. • Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies. • Participate in client meetings, sharing updates and data. • Discuss gaps in service delivery with proactive plans to address and remediate. • Support recruitment process needs of clients. • Leverage shared delivery resources effectively. • Maximize the use of Cielo resources to meet goals. • Responsible for Cielo-specific metric reports and P&L management • Drive standardization, continuous improvement and consistency of processes and procedures. • Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.

Role Description The Healthcare Services Representative will be responsible for: - Scheduling appointments in a prompt and courteous manner utilizing a PC - Confirming appointments and handling cancellations in a timely, efficient and courteous manner - Problem solving for patients utilizing identified resources - Providing comprehensive service to facilitate a resolution for any caller request - Acquiring and maintaining computer skills to effectively utilize applicable software You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School diploma or GED from an accredited program - 1+ years of experience in a high-volume contact center OR 1 year of customer service experience - Proven excellent customer service and telephone etiquette skills - Proven critical thinking skills - Ability to fluently speak, write and understand the English language Requirements - 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel - Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans - Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $16 to $29 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.