Church World Service

Overview The Children’s Services Department (CSD), which includes the Home Study and Post Release Services (HSPRS) Program, is driven by a mission that promotes the safety and well-being of unaccompanied children as they reunify with their families across the United States. As a department, our approach to care is through a child-centric, culturally competent, and trauma-responsive lens that empowers the children and families we walk alongside. To fulfill our mission, we employ shared guiding principles of integrity, compassion, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2025, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the United States. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose The Program Manager, HSPRS, is a key member of the Program Implementation team. This position is responsible for managing program delivery and directly supervising a team of geographically disbursed case managers whose primary responsibility is conducting Post Release Services (Level 1 and 2) and Home Studies as assigned. The Program Manager is responsible to ensure a high performing and well-supported team. This position is responsible to promote service delivery that is trauma-informed, strengths-based and culturally and linguistically appropriate, while maintaining compliance with core policies and procedures. The position is also responsible to engage with community stakeholders to promote effective relationships that facilitate access to resources for clients. Responsibilities Program Implementation - Maintain up-to-date knowledge on ORR Policy and Procedures and CWS policies and procedures. - Ensures compliance as it relates to the delivery of Post Release Services and home studies (as assigned) with attention to timeliness and accuracy of core service delivery. - Manages the oversight of virtual and in-person PRS services. - Manages the oversight of home studies, as assigned. - Supports team to reach capacity goals, assign and manage caseloads. - Reviews and approves all PRS reports in a timely manner and ensures quality of care to clients. - Ensures timely submission of required Notices of Concerns, reports and other documentation to the donor. - Supports staff in responding appropriately to crisis situations (abuse, trafficking, exploitation, etc.) that arise and seeks technical support as needed. - Identifies and reports trends in service delivery. - Actively participates in network meetings and activities and contributes to content creation that is responsive to client needs and trends. - Ensures staff meet donor requirements and satisfactory completion of required trainings. - Contributes content to training and standard operating procedures and socializes changes timely to ensure compliance with ORR and CWS expectations. - Conducts monitoring efforts for core service delivery and leads the response efforts to address gaps in compliance that may arise. - Prepares for monitoring by CWS and ORR and responds accordingly to monitoring reports and corrective actions, as needed. - Works collaboratively with HSPRS team to create and implement continuous quality improvement initiatives. - Provides data for quarterly and annual reporting to the donor. Community Engagement: - Oversees resource linkage and ensures resources are viable and relevant - Elevates the visibility of the HSPRS program within the local communities in the areas of their geographic responsibility to increase access to supportive services for clients - Conducts outreach and education among local service providers and systems to improve awareness and understanding of population and PRS services. People Management: - Promotes positive team morale, staff safety and well-being. - Provides direct supervision to a team of 8-10 Case Managers and creates opportunities for mutual sharing of expertise across teams. - Supports direct reports to create goals, learning and development and manage performance. - Leads hiring efforts for vacant positions as needs arise. Other: - Serves as a mandated reporter and ensure reporting of suspected abuse or neglect in accordance with CWS policies and procedures. - Other duties as assigned. Qualifications Experience - Minimum of three years of experience conducting home studies and writing assessment reports, working with children and youth, family reunification/ preservation, and or foster care/child welfare and previous work experience and interest working with foreign born populations is required. - A minimum of one year of prior supervisory experience required. - Experience supervising large teams geographically disbursed highly preferred. - Demonstrated experience building and maintaining external partnerships required. Skills - Fluency in written and verbal English and Spanish required. - Superior written and verbal communication skills. - Ability to track and analyze data and adjust plans to ensure performance. - Strong writing skills. - Proficient in Microsoft Office applications. - Experience using database for client record keeping. - Organized and ability to work in a fast-paced, high-pressure environment. - Strong organizational skills and ability to remain nimble, flexible and manage competing priorities in a fast-paced, high-pressure environment. Education/Certifications - Master’s degree in social work, psychology, sociology, or other relevant behavioral science highly preferred. - Bachelor’s degree in above noted fields with at least three years of progressive employment experience that demonstrates supervisory and case management experience will be considered. - Licensed or license eligible highly preferred, but not required. Special Requirements - Able to sit for an extended period. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. - Remote position must have access to reliable internet and appropriate work space. - Standard work hours with occasional evening or weekend assignment. - Successfully pass Motor Vehicle Records, SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by third party vendor (not affiliated with CWS). - Valid driver's license, personal vehicle and insurance required. - Reasonable proximity to airport for occasional travel required (network conference, supervision, training and monitoring visits, program retreat, etc.). Benefits CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts

Overview Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services. The CWS local Offices work with refugees and immigrants to provide services to communities in need. We are a highly motivated, mission-driven team eager to create a welcoming place for all neighbors. CWS is a fun and supportive organization, with competitive salary and benefits. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose Primary Purpose: The Pre-Arrival Processing Officer is responsible for promoting high quality pre-arrival services across the CWS resettlement network. The Pre-Arrival Processing Officer will act as CWS’ focal point for assurances, travel, and post-arrival SIV walk-in processing. This position liaises with the International Organization for Migration (IOM) and CWS resettlement network regarding newcomers’ travel arrangements and arrival information on a daily basis and ensures all assurances and case changes are reflected in CWS’ case management database. The position monitors the changing needs of the U.S. Refugee Admissions Program (USRAP) by analyzing trends of local resettlement agency arrivals and supporting an even flow of arrivals to local offices. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion. Strong attention to detail, problem solving and customer services skills are essential to this position. This position is anticipated to be funded through September 30, 2026. Responsibilities Essential Duties: - Process all Advance Booking Notifications (ABNs), domestic bookings, travel cancellations and deletions, departure notices, and rebooking notifications received from the International Organization for Migration. Vet and submit all post-arrival SIV walk-in requests to the Office of Refugee Resettlement (ORR). - Process all Amended Assurance and Case Change reports for the CWS network on a daily basis. - Process assurances and export data files to the Refugee Processing Center (RPC). - Assist the Deputy Director of Pre-Arrival Services with reconciling arrivals with ORR monthly. - Liaise with the International Organization for Migration (IOM) to secure accurate and timely information on newcomer case movements from their overseas locations to the United States. - Collect after-hour contact (AOC) information from the CWS network and maintain contact list on IOM’s AOC Portal. - Liaise with local resettlement agency and IOM staff to ensure the timely submission of medical, and ground transportation handover information. - Maintain up-to-date self-education about the Program for Initial Resettlement (PIR) and develop specific expertise in assigned aspects of resettlement programming. Ensure other unit colleagues are informed as appropriate. - Maintains current knowledge of all Pre-Arrival Unit functions and serves as back-up as requested. - Maintains positive working relationships with CWS-HQ staff, local resettlement agency staff & external partners through professional communication. - Keep abreast of new changes in refugee processing procedures by reviewing monthly reports, statistical analysis & other documents. - Liaise with other unit colleagues for the purpose of sharing relevant information regarding resettlement sites. - Develop and maintain training resources for local resettlement agencies as it relates to pre-arrival processes. - As requested, represent CWS at internal and external conferences, meetings, committees and working groups with CWS colleagues, national Resettlement Agencies, federal partners and other stakeholders. - Performs other related duties and projects as requested. Qualifications Education: - Bachelor’s degree or equivalent experience in lieu of degree. Experience: - Minimum 5 years of previous work experience in a local resettlement agency or a national office of a resettlement agency. - Excellent project and data management skills. - Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities. - Ability to maintain a high-performance standard with attention to detail. - Experience in general office work, processing information and materials and maintaining records and files. Skills: - Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams. - Strong attention to detail a must - Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS. - Strong knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential. - Strong writing skills required. - Ability to work in a multi-cultural environment required. Special Requirements Work Location: This position is a remote US-based role with in-person responsibilities. Employees with a remote work arrangement must be able to fulfil the following conditions: - Ability to maintain secure and appropriate personal work environment for day-to-day work - Access to strong and reliable internet access. - Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information - Regular work hours must span core business hours 10AM-4PM Eastern time - Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences, site visits and other in-person engagements. - Must use CWS provided equipment such as laptop and cell phone Benefits CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - Sick Time Off (12 Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts CWS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability or protected veteran status. Auxiliary aids and services are available upon request to individuals with disabilities.

Role Description As part of the CWS National Legal Department, the Program Officer, Legal Services, works closely with the Associate Director of Legal Services to support CWS’s network of local immigration legal programs. The Program Officer plays a key role in strengthening operational excellence, compliance infrastructure, and program quality across the Legal Department. Under the direction of the Associate Director, the Program Officer provides logistical, travel, and operational support for legal projects—including rapid response initiatives such as workshops, clinics, and other time-sensitive deployments—ensuring coordinated execution across teams and helping to ensure the department can respond effectively to local office needs. The Program Officer collaborates closely with Department leadership and cross-departmental stakeholders to develop and manage resources and support the effective delivery of high-quality legal services. Responsibilities - Provide comprehensive administrative and operational support to the National Legal team, including conference coordination, training and meeting scheduling, website and SharePoint management, systems development, and finance support as appropriate. - Support the development, implementation, and ongoing management of legal department-wide policies and procedures. - Develop monitoring and tracking tools to enhance program delivery and ensure compliance with all relevant requirements. - Support the design and implementation of the program monitoring and evaluation plan and activities, including development and upkeep of program dashboards. - Manage compliance systems in collaboration with the Associate Director and Director, ensuring consistent application across programs. - Support Technical Assistance Staff Attorneys by maintaining a centralized library of training resources, and facilitate access to external professional development opportunities. - Support the Associate Director in designing, implementing, and maintaining the fee-for-service model. - Under the supervision of the Associate Director, provide support to the legal team on invoicing, budget monitoring and reimbursements as needed based on funding and activities. - Under the supervision of the Associate Director, support the planning and execution of legal department conference. - In coordination with the Associate Director and Director, contribute to the development of centralized systems for resource libraries, templates, program guidance, and monitoring. - Perform other duties and tasks, as required. Qualifications - Education: Bachelor’s degree - At least 3-5 years of professional experience, ideally related to refugees and migration, immigration legal services, and/or immigration policy, preferably with a non-governmental organization. - Demonstrated ability to produce high-quality and accurate documents, data reports, and other work product. - Strong organizational and systems-thinking skills, with demonstrated experience managing multiple projects simultaneously. - Excellent organizational and time management skills, and able to timely manage multiple projects at one time. - Excellent written and verbal communication skills in English. - Excellent analytical skills and attention to detail. - Demonstrated ability to work effectively with a high degree of autonomy and independence. - Strong interpersonal and diplomacy skills, including the ability to engage professionally with a range of partners. - Must be willing to travel domestically for monitoring visits, site visits, and program meetings. - Ability to work in a multi-cultural environment required. - Ability to work with several different teams remotely. - Ability to work on several different programs at the same time, as well as flexibility to manage competing priorities. Special Requirements - Program requires background check Benefits - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts - Commuter Benefits

Role Description CWS seeks a Staff Attorney to provide technical assistance in CWS’s programs, including ORR eligible populations such as refugees, Cuban/Haitian entrants, and humanitarian parolees. The Staff Attorney assumes a strategic role and supports programs teams to ensure that legal guidelines and mechanisms are effectively and systematically considered and applied to all relevant dimensions of CWS programming. This position reports to the Director of Legal Immigration Services and is responsible for providing technical guidance to various teams in a goal-oriented manner that delivers excellent results and expands CWS’s legal work. The incumbent is responsible for providing technical assistance and materials generation to CWS’s network of local and affiliates offices on a wide range of legal services, including but not limited to asylum, TPS, EADs, removal proceedings, family petitions, know your rights, and legal orientations. The position is remote and is required to travel to CWS or affiliate offices when deemed necessary. Responsibilities - Provide technical assistance and materials generation to CWS’s network of local and affiliates offices regarding a wide range of legal services, including but not limited to asylum, TPS, EADs, removal proceedings, family petitions, know your rights, and legal orientations. - Stay abreast of changes in immigration law and policy and serve as a subject-matter expert and source of information and analysis of immigration legal services issues and policies within CWS’ US programs portfolio. - Contribute to the development and strengthening of core Legal Services minimum standards, toolkits, and guidelines to ensure the overall quality of service provision related to eligible ORR populations. - Conduct coaching, mentoring, training to local CWS network and affiliates on Legal Services principles. Respond to technical legal questions, including case related questions. - Work with Director of Asylum and Immigration Legal Services and Associate Director of Legal Services to develop Legal Services tools and standards for CWS, with accompanying common approaches, quality indicators, consolidated agency guidelines, program manuals and training curriculum packages. - Provide technical assistance into new business development ventures including proposal development and reporting processes to expand CWS’ programs. - Conduct regular meetings with CWS HQ program leads to stay informed on population-specific legal services trends and issues across the network. Coordinate with CWS program leads on the development of TA materials based on this. - Develop effective training models to provide necessary training and support. - Collect and report data. Provide activity reports to the Director of Immigration Legal Services. Prepare and submit monthly, trimester and/or semi-annual reports to funders and appropriate agencies. Monitor program performance and ensure that program meets performance goals set by funding source contracts. - Represent CWS at community-based organization meetings and various Task Force meetings related to immigration issues. - Promote the CWS legal program through various media including newspaper, radio and television. Coordinate and plan outreach activities to achieve program goals. - Perform other related duties and special projects as requested. Qualifications - Law degree with specialization in immigration law. Admission to any state bar. - 3 years professional legal experience, with demonstrated ability to provide technical assistance and support. - 1-2 years of demonstrated professional and practical experience working on immigration legal issues directly related to advising, assessing, designing, monitoring, managing, implementing, or evaluating Legal programs. - A minimum of 1-2 years of direct field experience (international or domestic) in the application of Legal services for asylum seekers or refugees. - Direct experience in designing, commissioning, and delivering training of technical competencies to different target groups. - Ability to work with several different teams remotely. - Ability to work on several different programs at the same time, as well as flexibility to manage competing priorities. - Demonstrated ability to produce high-quality written resources. - Excellent organizational and time management skills, and able to timely manage multiple projects at one time. - Excellent analytical skills and attention to detail. - Demonstrated ability to work effectively with a high degree of autonomy and independence. - Strong interpersonal and diplomacy skills, including the ability to engage professionally with a range of partners. - Must be willing to travel domestically for conferences, trainings, and program meetings. - Ability to work in a multi-cultural environment required. Skills - Ability to speak a second language is ideal. - Experience working with a wide range of legal practitioners. Special Requirements - Program requires background check. Benefits - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts - Commuter Benefits

Overview The Children’s Services Department (CSD), which includes the Home Study and Post Release Services Program, is driven by a mission that promotes the safety and well-being of unaccompanied children as they reunify with their families across the United States. As a department, our approach to care is through a child-centric, trauma-responsive lens that responds to the unique needs of the children and families we walk alongside. To fulfill our mission, we employ shared guiding principles of integrity, compassion, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2025, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the United States. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose The Senior Officer for Monitoring and Evaluation is responsible for the direct implementation of the HSPRS monitoring, evaluation and learning framework. The Senior Officer conducts desktop and in-person monitoring activities as well as beneficiary feedback initiatives. The Senior Officer provides support to the Program Implementation team on the implementation of internal monitoring activities. As needed, the Senior Officer conducts reviews to address potential compliance concerns. The position promotes compliance with donor and CWS policies with the ultimate goal of surpassing contractual requirements to foster safety, well-being, and stability of UC in the U.S. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion. Frequent domestic travel is required. Responsibilities Implementation: - Maintain up to date knowledge on ORR and CWS policies and procedures for HS and PRS. - Respond timely to changes in program policy, often that require immediate response and incorporation to M & E policy and activities. - Support the Deputy Director of M&E with maintaining and improving the overall framework for M&E in collaboration with the Program Implementation team. - Support maintenance and adjustment of efficient and effective monitoring tools and protocols to assess compliance with donor requirements, promote best practices, and report on program progress. - Conduct desktop, on-site and ongoing monitoring for compliance with ORR and CWS HSPRS program requirements and social work best practices. - Observe client home visits and caseworker/client interactions as a standard monitoring protocol for in-person and virtual engagements. - Conduct Quality Assurance calls and other program participant feedback activities (such as surveys, interviews, or focus groups) with children and their families. - Provide training and technical assistance to others supporting beneficiary feedback activities. - Document findings and ensure timely and high-quality completion of reports and corrective action plans (within 10 days). - Make recommendations for corrective actions that are based in policy compliance. Presents sensitive information verbally and in writing in a professional and diplomatic manner. - Work in a collaborative and collegial manner with Program Implementation teams towards the shared goal of providing meaningful, high-quality services to children and their families. - Assist with assessment, response, and documentation compliance concerns, in collaboration with the Deputy Director of M & E and Program Implementation team, that may be identified outside of regular monitoring activities. Program Performance: - Assist the Deputy Director of M & E and the Program Implementation teams to define, implement, monitor, and analyze key performance indicators. - Support data analysis to identify and report on monitoring and program trends to inform training and programmatic activities. - Identify strengths and weaknesses in existing data collection and management systems and propose solutions. - Support and guide Program Implementation teams in the creation and implementation of internal monitoring tools. - Utilizing available tools in the client databases (ECM and PRS App), proactively ensures compliance with ORR and CWS requirements for service delivery. - Support with preparation for monitoring by federal partners. Other: - Serves as a mandated reporter and ensures reporting of suspected abuse or neglect in accordance with ORR and CWS policies and procedures. - Other duties as assigned. Qualifications Qualifications - Specialized training in monitoring and evaluation required. - Technical expertise in direct service to unaccompanied children required. Experience - At least 2 years’ experience working with unaccompanied children. - At least 6 years’ experience working in a program evaluation or monitoring role, preferably with US government grants. - Experience contributing to the development of monitoring and evaluation tools and protocols. - Experience in general office work, processing information and materials and maintaining records and files. Skills - English and Spanish fluency required. - Strong interpersonal and diplomacy skills ability to work collaboratively and effectively with partners and teams. - Ability to manage projects with minimal instruction - Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS. - Strong professional writing skills. - Advanced Skills in Microsoft Office Products, including Excel, PowerPoint, and Word. - Familiarity with client databases and easily adapts to new platforms for tracking client data. - Proficient in Salesforce / ECM databases and willingness to deepen knowledge through training - Experience tracking large quantities of data. - Ability to navigate spreadsheets quickly and with ease. - Excellent data entry and data management skills. - Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities. - Ability to maintain a high-performance standard with attention to detail. - Must be able to travel frequently to conduct in-person monitoring activities and possess a high degree of comfort conducting home visits. Education - Bachelor’s degree in social work (or similar). - Master’s Degree in related field preferred. - Specialized certifications in monitoring or evaluation preferred. Special Requirements - Able to sit for an extended period. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. - Remote position must have access to reliable internet and appropriate workspace. Standard work hours with occasional evening or weekend assignment. - Successfully pass Motor Vehicle Records, SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by third party vendor (not affiliated with CWS). - Valid Driver's license, personal vehicle, and insurance required. - Reasonable proximity to airport for regular work-related travel (in-person monitoring, network conference, technical visits, program retreat, etc.). Benefits Benefits: CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts

About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose We are seeking a dynamic, mission‑driven National Campaign Strategist & Organizer to lead a comprehensive, faith‑sensitive, justice‑focused national movement supporting and defending immigrants and refugees across the United States. This role will shape national strategy, build coalitions, and strengthen the capacity of local and national partners to drive coordinated, impactful action. The ideal candidate has deep experience mobilizing faith and social‑justice communities, leading multi‑stakeholder advocacy campaigns, and empowering grassroots networks. This is a full‑time position expected to last at least one year, with a strong likelihood of extension. Responsibilities Campaign Strategy & Leadership - Design and lead a comprehensive national campaign strategy rooted in justice, community empowerment, and faith‑sensitive engagement. - Develop a clear campaign arc, including pre‑launch planning, momentum building, sustained engagement, narrative development, and creation of campaign collateral and tools. - Define and implement a ladder of engagement for diverse stakeholder groups, ensuring meaningful pathways for involvement. Network & Coalition Building - Build, strengthen, and support relationships with faith‑based partners, advocacy organizations, grassroots groups, and multi‑sector coalitions. - Facilitate collaboration among grassroots and grasstops leaders to advance unified strategies and shared objectives. - Expand and deepen a national network committed to defending and uplifting immigrants and refugees. Organizing & Mobilization - Lead the development of organizing initiatives that equip community members and partners with needed resources, tools, and training. - Coordinate and support community and partner training programs, ensuring organizers are well‑prepared to mobilize supporters. - Guide stakeholders through complex coalition environments and community‑based campaign efforts. Communications & Narrative Strategy - Oversee creation and execution of communications strategies that amplify campaign messages and align with broader goals. - Develop narrative frameworks, messaging, and campaign materials to drive public engagement and awareness. - Ensure consistent and compelling storytelling across all campaign channels. Project, Budget & Collaboration Management - Manage campaign budgets, contracts, timelines, and workstreams across internal and external teams. - Lead cross‑team coordination to ensure timely development and deployment of campaign activities. - Maintain operational excellence while driving strategic growth and impact. Qualifications - Minimum 9 years of previous work experience in social justice advocacy, immigrant rights, civil liberties, or related fields. - Demonstrated success in multi‑stakeholder campaign management, including large‑scale or multi‑partner initiatives. - Hands-on experience in grassroots organizing within complex coalition or community‑based environments. - Excellent communication, facilitation, and relationship‑building skills. - Strong project management capabilities, including managing budgets, timelines, partnerships, and deliverables. - Ability to work collaboratively across diverse constituencies, including faith communities and justice‑oriented organizations. - Strategic thinker with strong operational discipline and the ability to drive high‑impact initiatives from concept to execution. Special Requirements Top-Level Objectives The National Campaign Strategist & Organizer will be responsible for: - Constituent mapping and prioritization across faith, advocacy, and community networks. - Designing a comprehensive national campaign strategy that mobilizes diverse stakeholders. - Creating a cohesive campaign arc that supports momentum, expansion, and sustained engagement. - Coordinating and supporting community and partner training to strengthen organizing capacity. Benefits CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts

Overview Church World Service, Inc. (“CWS”) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose The Senior Case Manager, Virtual Integration Services provides culturally humble and client-centered services to support 100 % virtual case management for newcomers across diverse geographies in the U.S. The role accompanies newly arrived immigrants or recently granted asylees facing barriers to access the tools, information and services they need to thrive in their communities. The position conducts outreach, virtual screening, assessment, case management, resource creation and service coordination referrals through unique, individual case management plans, in line with program guidelines. This role also supports the timely administration of rental assistance in line with funder requirements. In many cases, the role may coordinate with other ORR service providers, immigration legal service providers and other community-based organizations to coordinate continuum of care and help program participants meet their needs and achieve self-sufficiency goals. Additionally, the position will conduct research and outreach to a wide array of community service providers to advocate for access for clients to promote local integration in a diverse number of locations. The VIS team frequently serves Dari, Haitian Creole, Spanish and Pashto speakers. Fluency in these or other refugee languages is desired. This is a grant funded position through the Preferred Communities Supplemental funding and is expected to last through September 29, 2026 Responsibilities - Handle complex and difficult, or crisis case situations. - Conduct comprehensive assessments for clients with varying needs - Develop support plans and coordinate services required with in-house programs and various outside agencies - Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ public assistance usage. Complete all required reports. - Advocate for clients to ensure the client applies for all federal, state, local or non-governmental programs for which the client qualifies. Provide support and crisis intervention when needed. - Keep informed about client immigrant issues, changing federal policies and available services to clients, using current information to better identify and serve clients. - Establish and maintain strong relationships with community agencies, social services and professional providers. - Continuously monitor complex progress and evaluate effectiveness of support plans and recommend changes as needed. - Perform all duties in a culturally and linguistically appropriate manner. - Undertake other duties as assigned. - Must be 21 years of age. Position Specific Responsibilities & Skills: Listed below is where specific responsibilities and skills can Be chosen from this list This will be completed by hiring manager – can include funder/program requirements. Samples include: - Welcome and orient clients to the community through the provision of program - Secure appropriate and affordable housing for new clients; develop relationships with local landlords. - Empower clients to formulate realistic yet ambitious employability plans. - Assist clients to implement their employability plans. - Advocate on behalf of clients, and refugee-serving voluntary agencies. - Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.) - Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. - Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare. - Counsel clients in areas such as job interview skills, expected behavior on the job, and proper hygiene. - Communicate with volunteer coordinator to organize volunteer assistance to welcome clients. Ensure volunteer availability and suitability to support the completion of prearrival activities. - Attend training and conferences as requested by supervisor. Develop and deliver targeted training for case manager staff. - Represent the program at meetings and speaking engagements relevant to the responsibilities of the position. - Work varied hours, including some night and weekend work. Qualifications Education and Experience: Education: Bachelor’s Degree in related field Experience: Minimum of 4 years' previous work experience in case management or human service delivery providing support to US refugee and/or immigration populations. Required Skills: There are two openings for this position - one incumbent must be fluent in Spanish. Social Casework Principles Deep understanding of social casework principles and practices. Motivational interviewing Trauma informed case management Stewardship of power differentials Strengths-based case management Promote anti-racism and equity and inclusion Educate and empowerment Demonstrate ethical and professional behavior Power and Privilege awareness and intersectionality Communication & Interpersonal Skills Excellent verbal and written communication, as well as the ability to build rapport and demonstrate empathy with clients and colleagues. Ability to build rapport across-language and culture e.g. action-oriented rapport building such as teaching someone how to ride the bus or through appreciation of learning from newcomers Problem-Solving & Critical Thinking Ability to analyze situations, identify problems, and develop effective solutions. Systems thinking understand how individuals, families, community's and policies interact Engage in policy practice: Understand how policies and the systemic level interact with individuals and families access resources and services Assessment & Planning Proficiency in conducting assessments, developing service plans, and evaluating client progress. Co-creation of Self-Sufficiency plans Scaffold education and empowerment Computer Literacy Ability to utilize computer applications for documentation, communication, and data management. Utilize different forms of technology (WhatsApp, phone, Zoom, email, etc.) to build rapport and communicate with clients based in diverse communities throughout the U.S. Knowledge of Relevant Laws and Regulations Understanding of federal and state laws related to social services and immigration. Understanding of immigration legal policy and how it interacts with long-term forms of immigration relief Understanding of how different policies interact differently with different ORR eligible communities Strong Interpersonal & Communication Skills Language fluency in written and spoken English is required. Superior written and verbal communication skills. Ability to demonstrate empathy, possess the ability to understand feelings clients. Awareness of different cultural, religious and backgrounds to provide support. Time Management & Organizational Skills Ability to efficiently plan, manage tasks and juggle multiple clients and meet deadlines. Accurately record client interactions, progress and relevant information in case notes and other databases as required. Teamwork & Collaboration Work effectively with team, other professionals and support providers. Technical Proficiency Proficiency with Microsoft Office. Experience working with case management or other relevant databases a must. The ability to multi-task, prioritize projects, maintain accurate records. Knowledge of Support Resources Be well-versed with local services, programs and support systems to meet clients’ needs. Cultural Competence Ability to work effectively with individuals from diverse backgrounds and cultures. Cultural humility: approaching diverse clients with respect, self-awareness and a willingness to learn Ability to speak multiple languages; key refugee languages are preferred. Special Requirements Valid Driver’s License/Proof of Insurance Benefits CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts